Refusing to fix damaged caused by them
We took our car in to get 4 new tyres & somehow in the process they damaged one of our rims in several place, we contacted them & sent them some photos, 1st they said ‘we did not do this’, secondly they have said bring it down, bearing in mind it’s over an hours drive away, we clean our car weekly & we would have definitely seen the damage prior to booking it in if it was already there, I tried ringing them twice today and they’re ignoring my phone calls, I’m seriously upset with the damage, Bob Jane TMart are not taking this damage seriously, very very unhappy!!! I would not recommend this business!!
Update!
Replied to their response on here twice and have been ghosted, turned up today as prearranged on our part, to have Manager turn around and refuse responsibility saying "it wasn't their machine that caused the damage'"
Put it this way, We will never trust this company with any other car, although our son had a good experience from another store, we definitely do not recommend this store, we have wasted over 3 hours of our time, effort, petrol and time off work trying to get them to fix what they have damaged!! Steer clear!
Reply from Bob Jane T-Marts - Lake Haven
Hi Rachel, we're sorry to hear about your recent experience at our Lake Haven store. We'd love to get some further details from you so we can investigate and move to remedy your disappointment. If you could please email some contact details and vehicle registration to feedback@bobjane.com.au so we can escalate this.
Thanks,
Bob Jane T-Marts National Support Team