Bob Jane T-Marts - Morayfield Reviews 3

Appalling Service, Dishonest Conduct, and Unprofessional Behaviour

I would strongly advise against using Bob Jane T-Marts Morayfield.

After paying over $800 for new tyres, I discovered that two hubcaps were missing — one never re-fitted, and another that flew off while driving, which is a serious safety hazard. Even more concerning, I later found that my near-new spare tyre had been removed and replaced with one of my old, completely bald tyres — the same tyres I was told were unsafe to drive on. I was never informed of this change at any stage, which is clearly deceptive and unacceptable.

When I raised these issues, I was initially blamed and dismissed by the franchise owner, Pete Fairfull. Only after contacting the Queensland Office of Fair Trading did the store finally agree to rectify the situation. When I visited to have the matter resolved, Mr Fairfull was rude, condescending, and passive-aggressive from the moment I arrived. He spoke down to me, challenged what I said despite clear evidence, and before I left told me I was “not welcome back” because he “didn’t appreciate my emails” and was “trying to run a professional business.”
It is beyond belief that such behaviour and language is what he considers “professional.” I simply raised legitimate concerns as a paying customer — which I am entirely entitled to do.

This experience demonstrates extremely poor professionalism, dishonesty, and disrespect toward customers, especially women. A business that behaves this way does not deserve public trust.

Avoid Bob Jane Morayfield at all costs — there are plenty of tyre shops that treat customers with honesty and basic respect.

Update - Our complaint was responded to and rectified: Bob Jane made contact and offered to reimburse us the cost of the replacement wheel caps - which they have done. Thank you.

I took my kombi van down to have 4 x new tyres fitted. When I returned home the centre wheel caps (porche) were both missing from the passenger side. Rang straight away and was told they were put back on. I took photos and drove back down where I was again told they were put back on. How is it then, that the 2 drivers side ones are still there, but the 2 passenger side ones are missing. The only solution they offered was 'I dont think you will be able to get them'.. Awesome! We take great pride in our van - we respect it and we keep it meticulous and as their important message to our valued clients states, they apparently do to??? After searching all afternoon and this morning I found replacements online which cost 75.00 each. So I will be out of pocket a further 150.00 plus postage to replace something that I shouldn't have to. Not good enough and when they couldn't care less it makes it even more frustrating.

Bought a set of rims from Morayfeild store and balance was so bad couldn't drive home.Went back and was told that the locators weren't fitted,so they fitted them and rebalanced wheels and was not much better but driveable, I was told they didn't bother rebalancing the rear tyres because machine is only accurate to 20gr...really. I went to a third party tyre dealer for a proper balance and couldn.t do the rears because of buckled rim.This rim was on the car 1 day,they replaced the rim and had to get it rebalanced becuase they're machine is not calibrated.I have since been told other rim has slight buckle aswell.this would have been glaringly obvious that the rims were buckled by the numbers the balancer threw up yet they were still fitted.It cost me another $60 to have the wheels balanced properly not to mention the inconvenience and not once was I offered an apology,I will never shop at Bob Jane again