Bob Mills Furniture Reviews 

We loved our experience! From the moment we purchased our piece of furniture Bob Mills kept in touch. They contacted us the same day and scheduled delivery that same week (two days later). The men who delivered the furniture arrived early, were friendly, professional, careful and helpful. We will definitely buy from them again.

I was looking for a living room set. I ordered online. The experience from start to finish was excellent. The online ordering was easy. After ordering, immediately someone called to check on things and schedule delivery. The delivery was professional, prompt, (you can track your shipment), and efficient. The delivery drivers were friendly, professional, efficient, and knowledgeable.

Super easy process. Ordered online during the weekend and got feedback very soon after about the delivery process. Wasn’t expecting to hear from anyone until Monday so that was a pleasant surprise. Then they gave us a window of delivery time but on the day it narrowed it down even more and was able to track the driver to see how close he was and how many more deliveries before us. Very good communication and the respect of our time was greatly appreciated.

Great delivery drivers. Very professional. LOVE LOVE LOVE the sectional!!

Great friendly staff and exceptional service! Ordering over the phone was easy and delivery was fast.

I had a wonderful experience with my new purchase.
I ordered on line, and was taken care of by Cathy in Oklahoma City. She was amazing and helpful.
When the delivery men showed up they arranged my sectional perfectly.
Great service and beautiful furniture.
Thank you!

We had a great experience with our online purchase. They worked with us on the delivery holding it for a few days until we had some carpet installed. They kept us VERY informed on delivery day with emails and text messages.

Excellent delivery and installation

Great on timing, great workers, very friendly! Flavio and his coworker did an amazing job, and were very personable!

Buyer beware of the Smart Buy insurance. Even if you don't use it in the 4-year period for whatever you buy, the "insurance" is only refundable as a store credit. So they get to keep your money hostage for a year, then they flat out take it.

Sigourney helped us via phone and was so terrific! She made the ordering and delivery process pain-free and easy! So happy Bob Mills had exactly what we were looking for!

This was the first time to get furniture from Bob Mills. It was delivered as scheduled and kept us updated as to where they were. The delivery guys were very polite and professional. I will definitely use Bob Mills in the future. Also the lift chair we ordered is good quality. We did it online and they made it so easy. Thank you!

The whole experience was quick and easy. Drivers were professional and even ahead of schedule. The call back after we placed the order was wick and easy scheduling delivery. Tracking driver’s status very helpful.

They were fast, efficient, courteous, careful, and clean! Overall a great experience! Good communication from driver prior to arrival.

Absolutely great! Easy and quick! Loved that they used safety gear and harnesses to carry the couch. Extremely polite! Also super happy with the couch in general. Exactly what I imagined 💜

Bought a bedroom set online before we moved. They delivered right on time when we arrived. Set it up perfectly. Furniture was better than expected. We loved it so much we visited the store and bought a bedroom set for another room. Can’t wait for delivery! Diangelo and Jenny were great to work with! Knowledgeable, nice and they know their stuff!

As you can see, Bob Mills decides to "NOT MAKE IT RIGHT!" Their response verifies my original complaint, basically repeating what I said, and then saying on this forum, that they are not going to address the issue that we have with the 2nd mattress from them, that is now a little over 1 month old, that has failed, and is sagging on both sides. It’s worse than the 1st mattress that failed, both within a few days. And I’m 5'-7" 165# and my wife is smaller than me; that’s the quality of the mattresses they sell! I approached them repeatedly as a very unhappy customer, and Bob Mills choose this response, rather than to MAKE IT RIGHT! I told them I would file complaints, and they didn’t care! Also, this makes their Bed Match Technology and everything they advertise about their technology a complete joke because of this quality of mattresses. Does it really matter what their technology says?

They're using the excuse that because we bought it from the End Zone, they are not going to MAKE IT RIGHT and address the issue. They knew it was junk, that's why it was there. Rules made by Bob Mills can and should be altered, especially with mattresses. Good customer service should dictate how to handle this, override the as-is stipulation, and MAKE IT RIGHT. This is Bob Mills Furniture mode of operation! Now we are stuck with a one month old mattress that is in worse shape than a 20 year old Sealy that we got at a wholesale warehouse for 1/3 of the price then; we looked at the pricing last week because of their decision to NOT MAKE IT RIGHT, so we know we were ripped off and very unhappy customers. I think their method of operation is obvious, so be aware, and stay away from The End Zone!
Also, by saying they replaced the damaged furniture, is admitting to the fact that they sell defective, unusable brand-new furniture; that their full-time repair tech couldn't even repair. They replaced the furniture, but to send out furniture without a Quality Check or Inspection is unbelievable to me. They unloaded this furniture, hoping we would accept it and not say anything. Again, that’s obviously the Bob Mills philosophy.
We could tell immediately upon entering the store that they seemed shady, trained to deceive, we were repeatedly lied to, and when you catch them, they find another way to deceive. We wish we would have walked out when they said you get a free mattress, and lied when they said they would give us $300 credit on our sale and didn't (which was a joke and sales gimmick) . Now we know and you know! Word of mouth will hopefully play a role here because we will tell everyone we talk to and post where we can.

We choose the hill country to retire, bought a used home north of Canyon Lake in 2023 and wanted a new bedroom set and a mattress that would last. Admittedly we made a huge mistake by choosing Bob Mills Furniture. It’s March 2024; we’ve been dealing with them on a simple bedroom set and these mattress issues for 6 months. Just letting you know the facts and truth of this fiasco.

Outstanding delivery and very nice.

Very pleased with the transaction as a whole!!

The guys did a great job. Quick and courteous!