The sales team (Meghan M. and Alayna C.) were both extremely helpful in processing our online order and expediting our watch for overnight delivery. The watch was in excellent condition with original... See more
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Review summary
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I sent in my Rolex and the final offer came in slightly lower than the estimate because it needed a new crystal. What I appreciated is that they only deducted their actual cost of $100 when a jeweler... See more
Company replied
The entire staff is soooo helpful and knowledgeable! Always answer the phone and take of everything on the spot. From the receptionist to her actually purchasing of the watch was so low key and comf... See more
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I will start with the obvious.. selection, and price. Then I will have to call out their world-class customer service team (Meghan). The process for selling and buying was seamless and an absolute p... See more
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Company details
Written by the company
Bob's Watches is the world's first and only pre-owned luxury watch retailer where consumers can buy, sell, and trade certified authentic timepieces at true fair market value. With over 25 years in business, the company has grown into one of the largest and most trusted names in the pre-owned luxury watch industry. What sets Bob's Watches apart is a commitment to pricing transparency: the company openly publishes both buy and sell prices for every model, so customers on either side of a transaction can be confident they are getting a fair rate. Dealers, collectors, and everyday consumers rely on its real-time published pricing guide to determine accurate market values. While the company specializes in Rolex, Bob’s Watches also carries an extensive in-stock inventory of from other iconic brands including OMEGA, Patek Philippe, Cartier, Audemars Piguet, Tudor, Breitling, and more. Every timepiece undergoes rigorous inspection and authentication to guarantee it is 100% genuine, and watches are carefully serviced and restored before being listed for sale. Orders ship overnight at no additional cost, and sellers receive payment the same day their watch is processed. Bob's Watches has built its reputation on exceptional customer service, with a knowledgeable and dedicated team that guides buyers toward the perfect timepiece, and ensures sellers receive full market value quickly and securely. The company maintains a BBB A+ rating and has been featured in leading publications including Forbes, GQ, Robb Report, and The Hollywood Reporter. Whether you are purchasing your first Rolex, adding to a growing collection, or looking to sell a luxury watch with confidence, Bob's Watches delivers a seamless, trustworthy experience backed by over two decades of expertise in the pre-owned watch market.
Contact info
United States
- bobswatches.com
4.3
Excellent
477 reviews
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
“Excellent Condition”
The watch arrived in a timely manner, but there were several scratches on the clasp. The watch was advertised as “excellent”. The scratches appear to more than normal wear and tear.
June 27, 2024
Unprompted review
Reply from Bob's Watches
Hi Bryan, Thank you for taking the time to leave us feedback. We would like to help you address this issue. Please contact our customer service team at 800-494-3708 or directly here on Trust Pilot at your earliest convenience.
Excellent first time (but not last time!) buying experience
I had a terrific first time (but not last time!) buying experience with Bob’s. The Tudor watch was described as “Excellent“, but I would describe it as like new. It was flawless. They were kind enough to size it to my wrist, and the next day delivery was right on time. Everything about the transaction was superb.
June 26, 2024
Unprompted review
Reply from Bob's Watches
Hi Robert, Congratulations on the pre-owned Tudor! It was a pleasure to ensure that your new watch was ready to wear right out of the box. We hope you enjoy it! Please get in touch with us at 800-494-3708 if there is anything else we can assist you with.
First class service in a first class…
First class service in a first class way!
June 26, 2024
Unprompted review
Reply from Bob's Watches
Hi David, we appreciate your kind words. It was a pleasure doing business with you. We hope you reach out to us the next time you're reading to buy, sell, or trade a certified pre-owned luxury watch: 800-494-3708
An Excellent Experience
An Excellent Experience - Five Stars! I will admit, I was a bit nervous purchasing a Rolex (Day/Date Presidential White Gold) online - but I had a fantastic experience with Bob's Watches. Excellent communication. Fantastic selection of watches. A very smooth purchase and delivery experience. Kayla (the representative who assisted me with the purchase) was excellent and provided great communication and customer service. I love my watch and although this was my FIRST time shopping at Bob's Watches - you can be sure it won't be my last. Highly recommend!
June 26, 2024
Unprompted review
Reply from Bob's Watches
Hi James, we appreciate you for taking the time to leave us such incredible feedback across multiple platforms. Your support means a lot to us! We hope you enjoy your new watch and look forward to doing business with you again soon! We are available at 800-494-3708 if you have questions about your pre-owned Rolex.
Ok you’re back at 5 stars
Ok you’re back at 5 stars. Staff were great resolved the issue and will be repairing it ASAP.
FERNANDO LARRY AND A FEW OTHERS MADE IT GREAT.
June 24, 2024
Unprompted review
Reply from Bob's Watches
Hi Dean, we are beyond thrilled to hear that Fern, Larry, and the rest of the Bob's Watches team were able to help you resolve the issues you were having with your new pre-owned Rolex. We want every customer to be 100% satisfied with their purchase and, more importantly, be able to enjoy wearing their watch, which is why we will always go above and beyond! We look forward to your continued business. Please get in touch with us at 800-494-3708 if there is anything else we can assist you with.
horrible do not buy
Bad. Very deceptive. You only have 3 days and the watch comes with a bunch of "do not remove stickers". So basically you have to ACCORDING to them you can not remove if you wish to return. Do not buy from them!!!!!!!!!!!!!. A- hol4s make me sign up for review!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
June 16, 2024
Unprompted review
Reply from Bob's Watches
Hi there, we are sorry to hear we disappointed you. We understand that every pre-owned luxury watch is a serious investment, which is why we provide a "no questions asked" 3-day return policy. The terms listed on our website for your convenience state that all watches must be returned in the same condition as they were received, including protective stickers intact. We implement this policy to prevent wear and tear during that 3-day window and keep our inventory as pristine as possible. We hope you understand why we have this policy in place. We are happy to speak to you directly if you would like to address this issue: 800-494-3708 further
Great product and great service!
June 13, 2024
Unprompted review
Reply from Bob's Watches
Hi there - Thank you for taking the time to leave us some positive feedback. We are thrilled to hear you are happy with your new certified pre-owned luxury watch and look forward to hearing from you again soon: 800-494-3708
I sold my two old Rolex watches to…
I sold my two old Rolex watches to Bob's and bought a Newer Rolex for myself. Communication was great with "Max" from being to end. Had a small problem with size of wrist band, but problem solved quickly. I would recommend doing business with Bob's, and would absolutely do business with them again.
May 15, 2024
Unprompted review
Reply from Bob's Watches
Hi Sharon, thank you for taking the time to leave us a review. While we are sorry to hear about the sizing issue, we are very happy that it was resolved quickly and that you can now enjoy wearing your pre-owned watch. We look forward to hearing from you again soon. Please contact us at 800-494-3708 if there is anything else we can assist you with.
Great experience
Great experience. The website was easy to navigate. The watch I purchased was in excellent condition and best price I could find. The purchasing process was fast and easy. If ever decide to purchase another watch, I will absolutely use Bob's Watches.
June 7, 2024
Unprompted review
Reply from Bob's Watches
Hi James, thank you for taking the time to leave us some feedback. We appreciate you and your business. We are happy to hear that you found the pre-owned watch you were looking for in our vast inventory and for the best price on the market. We look forward to your continued business. Please contact us at 800-494-3708 if there is anything else we can assist you with.
Excellent selection of Rolex watches
Excellent selection of Rolex watches. Superb customer service.
June 6, 2024
Unprompted review
Reply from Bob's Watches
Hi Eric - Thank you for taking the time to leave us some positive feedback. We're thrilled you had such an excellent experience with us and look forward to your continued business. Please get in touch with us at 800-494-3708 if there is anything else we can assist you with.
Great and rapid customer service and…
Great and rapid customer service and communication. Great watch. Thanks! I will shop here again.
June 4, 2024
Unprompted review
Reply from Bob's Watches
Hi there, thank you for leaving us a review and trusting Bob's Watches with all your pre-owned luxury watch needs. We are pleased to hear that you are 100% satisfied with your new watch and plan to return the next time you need to buy, sell, or trade a used watch. Please get in touch with us at 800-494-3808 if there is anything else we can assist you with.
I recently purchased a Rolex Explorer…
I recently purchased a Rolex Explorer from Bob’s Watch. This was my first experience purchasing a watch online. Needless to say the watch I bought was perfect! It was exactly as photographed and described. The original box and all paperwork were included.
In addition, most impressive thing about Bob’s, and the watch expert Harrison, was the service and their extraordinarily buttoned up system. I received a shipping label moments after we spoke on the phone, I then sent my trade in watch to Bob's. They received it the next morning, examined it, and called me with a trade in value that was acceptable. My new watch was shipped that day (along with a check for the difference) and I received the Rolex Navigator before noon the following day. A great experience, and Bob's will always be first on my list.
June 6, 2024
Unprompted review
Reply from Bob's Watches
Hi Tim, congratulations on the pre-owned Rolex Explorer! It was a pleasure to facilitate your trade-in and ensure you found the best deal on the secondary market. We appreciate your kind words regarding Harrison and the stellar customer service you received. We are happy to hear that everything went smoothly, that you are satisfied with your new watch, and, more importantly, that you will keep us in mind when you need to buy, sell, or trade another used watch. Please contact Harrison and the rest of the Bob's Watches team at 800-494-3708 if there is anything else we can assist you with.
Excellent experience!
Wonderful and professional customer service! Next day shipping and a such a beautiful watch! Highly recommended!!
June 4, 2024
Unprompted review
Reply from Bob's Watches
Hi Jennifer, congratulations on the new pre-owned luxury watch! We hope you enjoy it and consider Bob's Watches the next time you're in the market for another timepiece. Please contact us at 800-494-3708 if there is anything else we can assist you with.
Terrific experience
Terrific experience. The website is clear and easy to navigate. the watch I purchased indicated it was in excellent condition...and it is. The purchasing process was almost too easy given the amount of money I spent (!!!). If I need/want another watch, I will absolutely use Bob's Watches.
June 2, 2024
Unprompted review
Reply from Bob's Watches
Hi James, we're thrilled to hear that you had such an enjoyable and seamless experience shopping with us online and that you are 100% satisfied with your pre-owned watch. We look forward to hearing from you the next time you buy, sell, or trade a pre-owned luxury watch. Please get in touch with us at 800-494-3708
Great experience
Bought two watches from Bob's recently. Watches were as described and delivered as promised. Pictures were accurate. Harrison was very responsive with questions.
May 30, 2024
Unprompted review
Reply from Bob's Watches
Hi Brian, thank you very much for the positive review. It has been a pleasure to be your go-to luxury watch destination. We hope you enjoy your new watches. Please contact Harrison and the rest of the Bob's Watches team at 800-494-3708 if there is anything else we can assist you with.
Ordered a 2019 Omega Speedmaster to…
Ordered a 2019 Omega Speedmaster to complete my Omega collection. The time piece arrived as advertised. The time piece was in excellent condition. Bob’s Watches got to me overnight once my ordered processed, which they advertised. To be honest I was on the fence about ordering from an online dealer, you never know these days, but I will recommend Bob’s Watches to anyone looking to buy a pre-owned time piece. My next purchase from Bob’s Watches will be the final piece to my collection which is the Rolex SeaDweller Deepsea James Camron.
June 1, 2024
Unprompted review
Reply from Bob's Watches
Hi Jeffrey, Thank you for taking the time to leave us a review. Your feedback is valuable to us as it helps other potential customers feel at ease with making such a significant investment online. As you have experienced yourself, we are the industry's most trusted, secure, and reliable reseller. It was an honor to help you complete your Omega collection. We look forward to hearing from you when you're ready to add the final timepiece to your entire collection. In the meantime, please contact the Bob's Watches customer service team at 800-494-3708 if there is anything else we can assist you with.
Great looking watch
Great looking watch. I was a bit worried about making such a large purchase site unseen and over the internet, but the customer service once I called was very reassuring. I will definitely be purchasing from you in the near future. Thank you.
May 31, 2024
Unprompted review
Reply from Bob's Watches
Hi Frank, we appreciate you for taking the time to leave us a review. We understand how nerve-wracking it can be to make such a large transaction online. That is why we always go above and beyond to ensure our customers feel 100% confident buying, selling, and trading pre-owned luxury watches at Bob's Watches. We hope you enjoy your new timepiece. Please contact us at 800-494-3708 if there is anything else we can assist you with.
Second watch I’ve purchased from Bob’s…
Second watch I’ve purchased from Bob’s Watches. Each time the experience has been great. Great customer service and fast shipping. The watch was perfectly described. The details of each watch is spot on and very informative. I got exactly what I paid for and their reputation for authenticity makes purchasing a watch much easier. The prices are fair. I would recommend Bob’s Watches for purchasing these types of watches
May 29, 2024
Unprompted review
Reply from Bob's Watches
Hi Keith, Thank you for taking the time to leave us a review. We're so happy to hear that you found the pre-owned luxury watch you were searching for in our vast inventory and that we exceeded your expectations regarding unparalleled customer service, quality, and competitive pricing. We hope you enjoy your new watch. Please contact the Bob's Watches customer service team at 800-494-3708 if there is anything else we can assist you with.
My second experience from Bob's watches!
This is my second time buying from Bob's Watches and was Excellent!
I wanted to upgrade my vintage Rolex, so I contacted Clack Harrison that guide me through the entire process of sending my old Rolex and buy the new one. In less than 24 hours I had a competitive offer for my old watch. It took me another day to find a new one and again in 24 hours I had it in my wrist!
Thanks to Clark and Bob's watches for everything...I hope to buy from you guys another excellent watch!
Gabe
May 22, 2024
Unprompted review
Reply from Bob's Watches
Hi Gabriel - Thank you for trusting Bob's Watches to facilitate your pre-owned luxury watch trade-in. It was a pleasure to assist you in finding a new watch for your wrist and to help you find the best price on the secondary market for both your new and old watch. We hope you enjoy your new timepiece! Please get in touch with Clark and the rest of the Bob's Watches customer service team at 800-494-3708 if there is anything else we can assist you with.
A+ experience, Top the bottom Full Class.
Dealt with Paul, he made time for me on short notice, had the watches I picked out online ready for me when I walked in, they were beautiful and in great condition. You wouldn’t have known they were not new.
Paul was knowledgeable and courteous, they all made me feel like this is the best way to purchase a watch.
Will be coming back for a third watch for my wife.
May 13, 2024
Unprompted review
Reply from Bob's Watches
Hi Clayton - Thank you for taking the time to leave us a review. It was a pleasure to welcome you to our headquarters to examine the watches in person. We pride ourselves on offering the most pristine inventory on the secondary market. We are thrilled to hear that we exceeded your expectations regarding quality and customer service. We look forward to hearing from you when you're ready to find a pre-owned watch for your wife. In the meantime, please contact us at 800-494-3708 if there is anything else we can assist you with.
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