The sales team (Meghan M. and Alayna C.) were both extremely helpful in processing our online order and expediting our watch for overnight delivery. The watch was in excellent condition with original... See more
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Review summary
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I sent in my Rolex and the final offer came in slightly lower than the estimate because it needed a new crystal. What I appreciated is that they only deducted their actual cost of $100 when a jeweler... See more
Company replied
The entire staff is soooo helpful and knowledgeable! Always answer the phone and take of everything on the spot. From the receptionist to her actually purchasing of the watch was so low key and comf... See more
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I will start with the obvious.. selection, and price. Then I will have to call out their world-class customer service team (Meghan). The process for selling and buying was seamless and an absolute p... See more
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Company details
Written by the company
Bob's Watches is the world's first and only pre-owned luxury watch retailer where consumers can buy, sell, and trade certified authentic timepieces at true fair market value. With over 25 years in business, the company has grown into one of the largest and most trusted names in the pre-owned luxury watch industry. What sets Bob's Watches apart is a commitment to pricing transparency: the company openly publishes both buy and sell prices for every model, so customers on either side of a transaction can be confident they are getting a fair rate. Dealers, collectors, and everyday consumers rely on its real-time published pricing guide to determine accurate market values. While the company specializes in Rolex, Bob’s Watches also carries an extensive in-stock inventory of from other iconic brands including OMEGA, Patek Philippe, Cartier, Audemars Piguet, Tudor, Breitling, and more. Every timepiece undergoes rigorous inspection and authentication to guarantee it is 100% genuine, and watches are carefully serviced and restored before being listed for sale. Orders ship overnight at no additional cost, and sellers receive payment the same day their watch is processed. Bob's Watches has built its reputation on exceptional customer service, with a knowledgeable and dedicated team that guides buyers toward the perfect timepiece, and ensures sellers receive full market value quickly and securely. The company maintains a BBB A+ rating and has been featured in leading publications including Forbes, GQ, Robb Report, and The Hollywood Reporter. Whether you are purchasing your first Rolex, adding to a growing collection, or looking to sell a luxury watch with confidence, Bob's Watches delivers a seamless, trustworthy experience backed by over two decades of expertise in the pre-owned watch market.
Contact info
United States
- bobswatches.com
4.3
Excellent
477 reviews
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My first purchase from a non-official Rolex jeweler
This is a big purchase when you are trading in two Rolex watches to upgrade to another Rolex. I had never done business with a non-official Rolex jeweler before. I had a lot of questions and Robinson responded quickly to each one. I would not hesitate to do more business with Bob’s watches. Overall great experience.
July 25, 2024
Unprompted review
Reply from Bob's Watches
Hi Kevin - Thank you for trusting Bob's Watches! It was a pleasure to assist you with trading your Rolexes for a new pre-owned Rolex. We hope you enjoy wearing it for many more years to come! Please get in touch with Robinson and the rest of the Bob's Watches team if there is anything else we can assist you with: 800-494-3708
I purchased a Tudor BlackBay
I purchase a Tudor BlackBay. It came in fast and better condition than expected! Also Kayla H. Was very helpful and sent me extra photos before purchase. Great communication!
July 22, 2024
Unprompted review
Reply from Bob's Watches
Hi Dennis - Congratulations on the pre-owned Tudor Black Bay! What an exceptional addition to any watch box! We hope you enjoy it. Please do not hesitate to contact us at 800-494-3708 if you have any questions about your new watch or if there is anything else we can assist you with.
Shane was so helpful and knowledgeable…
Shane was so helpful and knowledgeable about the watch I was selecting. I was a little anxious placing an order over the phone for a watch I had not seen in person, but he dealt with my concerns. My son loved his watch. I highly recommend Bob’s Watches and Shane Nasarian!
June 23, 2024
Unprompted review
Reply from Bob's Watches
Hi Lisa - Thank you for trusting Shane and the rest of the Bob's Watches team with such an important investment. We hope your son loves his new pre-owned watch. Please let him know that he can contact our team at 800-494-3708 if he has any questions about his new timepiece.
Bought a Rolex GMT
Bought a Rolex GMT, watch was as nice, nicer than pictures. No issues, was quick painless transaction. Purchased on late Monday afternoon, watch arrived across country Wednesday morning.
July 10, 2024
Unprompted review
Reply from Bob's Watches
Hi Jeff - Congratulations on the pre-owned Rolex GMT Master! We're thrilled to hear that you found the watch you were looking for in our vast inventory and that it arrived by Wednesday! We hope you enjoy it. Please get in touch with us at 800-494-3708 if you have any questions about your new watch or if there is anything else we can assist you with.
I purchased an Omega Seamaster 2020 on…
I purchased an Omega Seamaster 2020 on July 18, 2024. I worked with Fernando on pricing and received what I thought was a fair price. I received the watch the next day as promised, however, the watch was dirty at the clasp, which I cleaned. There were a few scratches, minor, but for an excellent rating, the watch could have been buffed better. There were a few other spots as well, but no big deal. I called Fernando the next day to let his know and maybe they need to do a better job with quality checks. Anyway, so far, I am very happy with the watch. It keeps great time and so far no issues that I’m aware of. It is still under warranty for the next year.
July 18, 2024
Unprompted review
Reply from Bob's Watches
Hello, Mr. Nergard - We appreciate you leaving us such valuable feedback and are thrilled to hear that you are happy with your new pre-owned Omega Seamaster. We take pride in only offering the most pristine inventory on the secondary market, which is why your feedback is so important to us. I will be sure to forward it to our management team. We hope you enjoy your new Omega. In the meantime, please contact Fernando and the rest of the Bob's Watches team at 800-494-3708 if there is anything else we can assist you with.
No complaints here
No complaints here. Thoroughly pleased with my watch, the communication and the shipping time. I would def shop again and recommend.
July 18, 2024
Unprompted review
Reply from Bob's Watches
Hi Justin, Thank you for taking the time to leave us some positive feedback. We appreciate it and your continued business. Please contact our customer service team at 800-494-3708 if there is anything else we can assist you with.
Timely processing & delivery
July 18, 2024
Unprompted review
Reply from Bob's Watches
Thank you for the valuable positive feedback! We appreciate you and your continued business. If there is anything else we can assist you with, please call 800-494-3708.
Incredible again
Third purchase - again, the watch was pristine, the responsiveness of the team was incredible. Fast shipping, nicely packaged. Highly recommended.
July 18, 2024
Unprompted review
Reply from Bob's Watches
Hello - Thank you for taking the time to leave us a review and for your continued business. It is an honor to be your go-to pre-owned luxury watch exchange. Please reach out to us at 800-494-3708 if there is anything else we can assist you with.
Reply from Bob's Watches
Hi George, Thank you for the valuable feedback and continued business. Please contact Paul and the rest of the Bob's Watches team at 800-494-3708 if there is anything else we can assist you with.
Rob Phan is a crook
Rob Phan is a crook they give offers under 50% of value then want over retail for their product hopefully the entire company isn't like Rob Phan. They are selling a watch not even same condition for 14,000 more than the offer and they think we should trust them with my time pieces. Absolute joke.
July 19, 2024
Unprompted review
Reply from Bob's Watches
Hi Devin, We appreciate that every passionate watch owner wants the highest possible offer for their valuable timepieces, which is why we always provide our customers with offers based on fair market value. It is never our goal to gouge or take advantage of our customers. In fact, we are a leader in the industry when it comes to the most competitive offers. We would love the opportunity to help you find the best price for your watch if you're still interested in selling: 800-494-3708
Trusted Quality - Trusted People - Outstanding Customer Experience
* Trusted Quality - Trusted People - Outstanding Customer Experience *
Just purchased a pre-owned Panerai Submersible. Excellent value, overnight shipping via FedEx. my customer Service Rep Christian was very attentive.
The surprise experience was speaking with the Director of Sales, Eric Holtzman. I had a question about the watch's ownership history and papers. He was exceptionally knowledgeable about the Panerai Brand, in addition to the watch I was looking to buy.
He was a consummate professional on the phone. He knows how to treat customers and make them feel valued (as I did). Eric is a rare find in this impersonal transaction-oriented economy we live in today. My experience with Bob's Watch's far exceeded my expectations.
Highly recommend doing business with Bob's Watches for their reliability, professionalism and trusted actions. Thank you Eric and Bob's Watches.
Robert | Chicago, IL
July 15, 2024
Unprompted review
Reply from Bob's Watches
Hi There - Congratulations on the pre-owned Panerai Submersible! We appreciate you taking the time to share your experience with us and for trusting Bob's Watches with such an important investment. At Bob's Watches, we want everyone to shop with confidence, which is why we staff the most attentive and knowledgeable customer service reps in the pre-owned luxury watch industry. It means so much to hear that Chrisitan and Eric represented the company so well! Please get in touch with them at 800-494-3708 if there is anything else they can assist you with.
I ordered my second submariner from…
I ordered my second submariner from Bob’s last week. I placed the order in the afternoon and I had it on my wrist at noon the next day. You can’t ask for more than that. Plus I did it all on line and never had to talk to anyone. Love both of the watches. Great job. I plan on ordering another one in a few weeks.
July 10, 2024
Unprompted review
Reply from Bob's Watches
Hi Larry, It is an honor to help you add to your growing pre-owned Rolex watch collection. We are thrilled to hear that you are impressed by our easy and secure online ordering process and that it has made you a return customer! We look forward to hearing from you when you are ready to make your next purchase. We are available at 800-494-3708 if you have any questions about our inventory.
The watch arrived in perfect condition
The watch arrived in perfect condition. But most impressive was that it arrived within 20 hours of ordering it.
The box and papers were also in perfect condition.
July 12, 2024
Unprompted review
Reply from Bob's Watches
Hi Chad - We appreciate the positive review and hope you are enjoying your new pre-owned watch! Please contact our customer service team if you have any questions about your watch or if there is anything else we can assist you with.
Purchased a pre-owned 2020 Rolex “Pepsi”
I traded in a Breitling Bentley for what I thought was a fair price from Bob’s Watches appraisers, for a Rolex “Pepsi”. I dealt mostly with Christian who was very helpful keeping me informed of the progress on the appraisal and then helping me choose the right “Pepsi”. I finalized the sale on a Thursday. Christian was off that day but, without missing a beat, Eric step in and made sure everything ran smoothly. The “Pepsi” was delivered the next day via FedEx and it’s beautiful. In near perfect condition for a pre-owned watch from 2020! Thanks for the great service Christian and Eric!
July 11, 2024
Unprompted review
Reply from Bob's Watches
Hi Jeff, congratulations on the pre-owned Rolex Pepsi! What an excellent addition to your growing luxury watch collection! We are thrilled to hear that Chrisitan and Eric worked as a team to facilitate a seamless and efficient trade-in. We hope you enjoy your new GMT! Please do not hesitate to contact us at 800-494-3708 if you have any questions about your watch or if there is anything else we can assist you with.
Flawless Experience
Ordered on Monday afternoon it was at my door Tuesday morning.
The watch was rated excellent... It was absolutely flawless. The box and all papers perfectly intact. The watch itself 10x better than described.
Thank you!
July 9, 2024
Unprompted review
Reply from Bob's Watches
Hi Keith, congratulations on the new pre-owned watch! We are beyond thrilled to hear that it arrived promptly the next day and in the condition described online. We hope you enjoy your timepiece. In the meantime, please contact our customer service team at 800-494-3708 if you have any questions about your watch or if there is anything else we can assist you with.
Slow to pay!!! REVISED
Revised my after the process was explained. I received payment when they said I would after explanation. I would do business again.
July 7, 2024
Unprompted review
Reply from Bob's Watches
Hi Hector, thank you for taking the time to leave us some valuable feedback. We always strive to be as speedy as possible and apologize if there has been a delay with your timepiece. If you haven't heard from us yet, please get in touch with us at 800-494-3708 so that we can look into the status of your watch for you. To give you an idea of our process, our team of in-house Rolex experts promptly inspects all watches upon arrival, immediately after which the customer is contacted with a tentative offer. If the customer agrees to the amount, funding is processed the same day by cash, wire, or check. We hope you have heard from us with a tentative offer by now, but if not, we would love to speak with you at your earliest convenience.
Nothing like a refined and elegant experience.
We had a disappointing experience during our recent visit. The salesperson who assisted us had minimal knowledge about the Rolex we purchased or other models we inquired about. In addition, they lacked professional training and didn't present themselves in a professional manner (wrinkled shirt, tennis shoes). Moreover, their lack of punctuality was quite noticeable.
Furthermore, another customer with a scheduled appointment was left waiting for over 25 minutes before they eventually left. Witnessing this lack of consideration for other patrons' time was disappointing.
We're currently in the market for another Rolex, and I'm willing to pay an increased price to buy from another source.
June 27, 2024
Unprompted review
Reply from Bob's Watches
Hi Marcela, I am very saddened to hear of your recent experience with us at Bob's Watches. We agree that our team should be knowledgeable and present themselves in a manner that is fitting for Rolex and other prestigious brands. We would still love to assist you in your search for a pre-owned Rolex and would be happy to have an experienced customer service rep contact you. Please get in touch with us at 800-494-3708 at your earliest convenience or message us here on TrustPilot.
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff! It was my first experience buying a Rolex and they were great with my questions about the different watches! Will buy from them again!
June 27, 2024
Unprompted review
Reply from Bob's Watches
Hi Danny, congratulations on your first Rolex! That is a truly momentous occasion, and it means so much to us that you trusted Bob's Watches to help you find the perfect model for your wrist. We hope you enjoy it! Please contact us at 800-494-3708 if you have any questions about your watch or if there is anything else we can assist you with.
Great place to buy preowned watches
This was my first time buying a watch from Bob's. The Rolerx I got was even better than I expected; when they say a watch is in excellent condition, they mean it.
June 26, 2024
Unprompted review
Reply from Bob's Watches
Hi Peter, thank you for taking the time to leave us a review. We strive to offer our customers the most competitive prices and pristine, authentic, pre-owned watches on the secondary market. We are thrilled to hear that we have earned your continued business with our dedication to those values! Please contact our team at 800-494-3708 if you have any questions about your new watch or if there is anything else we can assist you with.
This was an awesome experience
This was an awesome experience! My wife of 30 years, who passed away 12 years ago, gave me an Omega Speedmaster Moonwatch for my 40th birthday in 1995. Somehow, somewhere....it was lost or stolen! Even though this is not the exact watch, its close.... Ive searched for the series from that decade to the early 2000's that I could afford. Funny story.....when she went to the jeweler to purchase it, he told her it was going to cost $1895....she (not a watch person) thought it was $18.95.....when he corrected her....she had to "consult" with me before paying $1895.00.....since it was my birthday..! This will be a family heirloom. Thank's Bobs Watches!
June 24, 2024
Unprompted review
Reply from Bob's Watches
Hi Fred, thank you for sharing the story of your beloved Moon Watch with us. It's so bittersweet to help you find a similar model to pass down to the next generation one day. We know this watch is going to be very cherished! Please do not hesitate to contact us at 800-494-3708 if you have any questions about your new pre-owned Omega or if there is anything else we can assist you with.
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