Bockers & Pony Reviews 1,943

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The hamper was so beautiful..ordering was easy and both the recipient and I were kept informed of the delivery. I love this company and will always order from them..highly recommended

Rated 2 out of 5 stars

Did not get what I expected. I ordered the Brownie Hamper. Missing was Charlotte Piper Freckle Bar Nina's Turkish Delight The Chocolate Pot Rocky road Bitesize Salted Caramel Coffee Treats Or... See more

Company replied

Rated 5 out of 5 stars

Apart from 1 hiccup which was recovered beautifully, Bockers & Pony have been amazing. Thankyou. My Dad recently passed away and I've been able to bring some happiness to Mum at Mother's Day and h... See more

Rated 5 out of 5 stars

Ordered from UK. This was a birthday gift. Great choices on the easy to use website. Arrived on time and watched the recipient open it online. He loved it and was impressed with the packaging. A... See more

Company details

  1. Gift Shop
  2. Baby Store
  3. Children's Store
  4. Hobby Store

Information provided by various external sources

Bockers & Pony deliver the most impressive hampers and gifts Australia wide. Immaculately packaged with super high quality products, our gift hampers are just perfect when you need to send a gift to a client or staff, or family and friends.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stunning gift

The gift box was huge and packed full of highest quality goodies plus 2 outstanding bottles of champagne. It was delivered promptly. No fuss.
Stunning!!!

November 29, 2022
Rated 1 out of 5 stars

No order confirmation or any updates...

It's been 8 days since I made my order online. The first and only comunication I have received to date is to give feedback on my experience. I have not received an order confirmation, nor have I received any communication regarding the delivery status. I don't want to contact the recipient about it as that would spoil the surprise.

November 10, 2022
Bockers & Pony logo

Reply from Bockers & Pony

Hi Alex. Thanks for your message. Our apologies for not receiving your order confirmation, which is sent out with all orders. Our Customer Care team will be in contact with you to discuss this further.

Thanks for your support, Team Bockers & Pony.

Rated 2 out of 5 stars

I am not sure why but the delivery I…

I am not sure why but the delivery I organised was labelled to me from me. Luckily it went to the correct delivery address and the person receiving knows me so was able to still sign and receive the delivery even though they could not identify as the receiver on the gift. All ended OK but unfortunate that the receiver had to then contact me thinking the parcel was for me and not them.

October 25, 2022
Bockers & Pony logo

Reply from Bockers & Pony

Hello Irene and thank you for your message. We are sorry for this error. The team are looking into this to ensure it does not reoccur. Thanks for your support. Team Bockers & Pony

Rated 5 out of 5 stars

Best baby gift!

Once again another easy and beautiful purchase and delivery of baby present to friends. The gift was well received and friends always love the suitcase it arrives in! arrived on time and we were notified when it got delivered. Good value for money - thank you!

September 26, 2022
Rated 1 out of 5 stars

My delivery got dropped off at a Post…

My delivery got dropped off at a Post office for me to collect and then I had to deliver it any way.
Just a tip, maybe if that was told to me when ordering it would’ve saved everyone some time.

August 3, 2022
Bockers & Pony logo

Reply from Bockers & Pony

Hi Brett and thanks for your feedback. We are sorry to hear that you have been disappointed with the delivery of the gift hamper. We give our courier providers the authority to leave parcels if the recipient is not at home. However at times, the courier decides that it is not safe to do so and will then take the parcel to the local post office. We do apologise for this inconvenience and appreciate your support. Team Bockers & Pony

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look