Bodum Reviews 12

Clearly people working at customer support should put some more effort into proper response. They don’t seem to know the products they are selling, the answers are short and lame, you need to follow up with question as they are not proactive with assisting at all.
I asked about whisk for my milk frother (I provided the model number)… the answer was: „ Dear customer, could you be more specific about the spare part you need please?”
It feels like I’m talking to AI, not a human.
Eventually I found out via exchange of email (back and forward) that whisk will be available again in Europe in two weeks! lol. And yes, I can order it from them! (Exchange of emails again).
I just checked, 3 weeks passed, no whisk for the model I asked for.
Well….
I expected better from this company. This experience will affect my future choices for sure. Don’t want to deal with them anymore.

I ordered a new filter for a French Press and it was unclear what the proper part was. I chose what I thought was the correct part. Turns out it was not. I contacted customer service and asked for a return and exchange for the correct part. I was advised that I had to return the one I had pay for shipping and a restocking fee. If was to do that it would be a loss as I also paid the inbound shipping fee. I was able to find the right part on Amazon. No hassle

Really poor customer service. Broken product and they are totally disinterested and abrupt.

Totally useless customer support, no repair service for failed burr coffee grinder product and no spare parts sold .
I even emailed the CEO jorgen bodum, he wasn’t in the least bit interested and very incoherent.
Truly responsible environmentally aware brand!

I emailed him this:

Thanks Jorgen, for the swift response.
You are correct I am connected to your support team and I asked if it was possible to have the unit repaired, or buy a replacement motor. Unfortunately zero interest from your support, which irritates me.

The response I received was no, no repair and no spare parts.!
I did actually order a new unit from you as well so I showed some loyalty!

In this age of climate change, we should not have to just dispose of all these materials if they fail? Where are your spare parts?

I would have thought Bodum would be interested in supporting customers keeping items running, but it doesn’t sound like you agree, which is a disappointment from such a great brand.

Hopefully that explains the thoughts of one of your customers. Hopefully the right to repair legislation will come soon.

This is how the CEO of Bodum responded:

Dear Tim
Great
Nice time

I ordered a coffee press on August 2, and it was all fine and dandy until DHL lost the package when in transit. That is understandable, it happens. But when calling DHL the instructed me to contact the supplier as they're the once who can order an investigation of lost packages. And thus it begins.

Bodum's, probably outsourced, customer service does not reply for weeks.
They don't give you any information.
It takes them 3 weeks to reply to an email.

It's now been almost two months. They kept the money. My coffee press is nowhere to be found. The "customer service" is not replying. I've given up hope.

Do not order from their webshop if you want a smooth experience. Warranty won't be a thing. Returns won't be a thing. Just go to a physical store if you want Bodum products.

Toaster faulty after 5 months, I sent receipt and video of fault, no replies in 3 weeks. This is a scam company

Below is Self explaining .......

Hi again,
Unfortunately Bodum do not operate with repairs.
Sorry for the inconvenience.
Have a nice Day.
/ Bodum Team

From: marco marchi
Sent: 12. februar 2021 16:57
To: BODUM Office Sweden Subject: bodum bistro kökassistent
‌Thank you, I know and I mentioned guarantee is over, however if you read well my email I am also asking if you knew of anyone that can/could repair it ?
regs
Marco Marchi

De : "BODUM Office Sweden"
A : "marco marchi"
Envoyé: vendredi 12 Février 2021 11:41
Objet : SV: SV: bodum bistro kökassistent


Hi again,
Bodum has 2 years warranty on the products.
Unfortunately this period of time has passed.
We are sorry we are not able to assist you any further.
Have a nice Day.
/ Bodum Team

Fra: marco marchi
Sendt: Friday, February 12, 2021 11:22 AM
Til: BODUM Office Sweden
Emne: Re: SV: bodum bistro kökassistent
‌Thank you for your answer...attached copy of receipt.
regards,
Marco Marchi

De : "BODUM Office Sweden"
A : "marco marchi"
Envoyé: vendredi 12 Février 2021 09:52
Objet : SV: bodum bistro kökassistent

Dear Marco,
In order to help you further, we need to see the receipt.
Thank you.
/ Bodum Team

Fra: marco marchi
Sendt: Friday, February 12, 2021 9:28 AM
Til: BODUM Office Sweden
Emne: bodum bistro kökassistent
Hi, 2 years and 1 month ago I purchased it in the Bodum shop in Nacka (closed since) and today it didnt start !
turned the speed selector and suddenly it started on 2.5 speed then it switched itself off after a little while......tried again to start it with the selector and nothing...
then again it started at higher speeds but didnt stay on....looks like the speed selector has problems. Have you heard this before ? Is there anyone in Stockholm who could have a look at it and if necessary repair it at moderate price?
Thanks and regards
Marco Marchi