Body FX Reviews 3,261

TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

I bought a Lifetime Membership but today I received an email stating “This is your last chance. In just a few hours, we are pulling the plug on the Body FX Lifetime Membership” How can a Lif... See more

Rated 5 out of 5 stars

Body Fx works - I have been using the access for over 6 years and I love the updates that have been made over this time. The variety of fun engaging workouts is incredible, the results you get are in... See more

Rated 5 out of 5 stars

Customer service in Body FX is par excellence. I recently had a problem getting into the program that I had purchased and they responded within 24 hours although I am living way out here in the east,... See more

Rated 5 out of 5 stars

Hi,this is my second year I'm just love your platforms it's the best place for a good training, my preferred trainers are Lloyd, Jennifer, Amy and Anna. My goal is simply to stay in shape and doing it... See more

Company details

  1. Beauty & Well-being

Written by the company

Home Fitness


Contact info

3.7

Average

TrustScore 3.5 out of 5

3K reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I have barely had a chance to use the…

I have barely had a chance to use the free trial and was then charged £142.80, very unhappy with this

February 4, 2024
Body FX logo

Reply from Body FX

Hi Laura Main,

You signed up for our 7 day trial. When you signed up, you agreed to be charged at the end of the 7 days, unless you canceled.

We are sorry to hear you didn't have much time to use the services during your 7 days, but we have not heard from you requesting to cancel or extend your trial.

It looks like your payment was declined, and you were NOT charged. Your account has been closed.

If you need anything else, please feel free to reach out to our support team at support@bodyfx.com. We would be happy to extend your trial and move you to another subscription type (monthly, 6 months, annual).

Best,
Body FX

Rated 5 out of 5 stars

Great customer service support

Great customer service support. I didn’t believe it but they are genuine and exceptional at what they do. I cancelled my subscription and was charged, I immediately wrote the customer support team and they resolved my issue immediately and issue me a refund. Although I have cancelled my subscription I still get daily exercise videos with free menu for breakfast, lunch and dinner ideas. I love body FX and will definitely subscribe again

January 26, 2024
Rated 5 out of 5 stars

Love, love it!!!!

It’s fun, enjoyable and many many programs to choose from. Highly recommend for those who want to lose weight or maintain.Love it!!

January 25, 2024
Rated 5 out of 5 stars

I have nothing but positive things to say !!

I have nothing but positive things to say regarding this coming into my life.

When signing up for the app i thought i had selected the monthly subscription, but after 7 days a full years worth came out my bank. I contacted the customer services, who had resolved the issue within 24hrs. I could not believe the great service they provided, as i would of been really stuck financially if i had not got refunded.
I am 2 weeks into the programme and completely loving the variety that you can choose from. I have been selecting different workouts daily, which is wonderful as you could never get bored of the same routine. I can already see and feel the difference in my body. All of the instructors on each workout are so motivational, which is great for me and totally what i need.

Can not wait to see where this journey takes me and would recommend this to anyone. Outstanding value for money !!!!

January 25, 2024
Rated 5 out of 5 stars

My health changer

My first experience is that I have discovered this great platform. I started to work out daily, even for few minutes with John and Dwayn. Even with Janna. For me is easy ti use. Appreciate daily emails with new suggestions.

January 25, 2024
Rated 5 out of 5 stars

Problem with subscription

I had some confusion regarding my subscription (which was totally my fault). I emailed customer service and they responded very quickly and were so helpful. They fixed my error and I am so excited to continue using Bodyfx

January 30, 2024
Rated 5 out of 5 stars

I’m happy!

The programme is great value and access is easy. There’s something for everyone who want to exercise. The encouragement is very helpful.

January 31, 2024
Rated 5 out of 5 stars

My experience was great with a team ,I…

My experience was great with a team ,I felt so bad I had to discontinued program cus of my health issues but wasn't problem to canceling and refunding money back. I realy hope so to continue program again once my blood testes gets better

January 22, 2024
Rated 1 out of 5 stars

Does not work with my Apple Watch and…

Does not work with my Apple Watch and Apple health.

January 29, 2024
Body FX logo

Reply from Body FX

Hi Rochelle Walls,

Body FX does not advertise or promote that our products or services are compatible with either Apple Watch or Apple Health. This is something we are happy to put in our suggestion box!

Sincerely,
Body FX

Rated 5 out of 5 stars

Quality product

Quality product, excellent communication and very fast shipping. I appreciate the company uses all eco packaging including paper tape.

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

I always wanted to dance but didn’t…

I always wanted to dance but didn’t know how to move my body. The way Jaana breaks down each movement has made it possible for me to actually do it too and it is so fun! The time flies by and I break a sweat without even trying. Love this program and I’m feeling excited about all the different options to keep it interesting.

January 27, 2024
Rated 1 out of 5 stars

I have already canceled the…

I have already canceled the subscription bc I found out I need surgery and you guys took out 15 dollars out of my bank

January 28, 2024
Body FX logo

Reply from Body FX

Hi Claudia Silver,

We are sorry to hear this. We are not seeing any requests from you to cancel your account. Please get in touch with our support team; we would be happy to assist. We have a 30-day money-back guarantee. You can reach us at support@bodyfx.com.

Best,
Body FX

Rated 1 out of 5 stars

Scam! Misleading people to subscribe then charge them more than you advertise. Very disappointed.

I actually thought you are genuine but I think I was wrong . How can you collect a full year subscription without my consent? Are you scammers or what ? Have I been scammed ? ,
Please kindly refund me my full $180 you collected from my account . I never agreed or signed up for a year subscription . Please refund me . Please just refund me . When I signed up I was given an option of $15 trial which I went for , only for me to be billed $180 in a couple of days later , why ? Please refund me . Thank you

January 27, 2024
Body FX logo

Reply from Body FX

Hi Metron Erewele,

We apologize for any confusion regarding your subscription. It looks like you selected the Annual option at the time of sign up and it was indicated at the time of selection it would be billed annually and on the checkout page it indicated the subscription would renew in the amount of $180.00.

When selecting your subscription the button reads:

$15/month
CLAIM NOW
Add Daily LIVE Workouts ($360 Value)
at no additional cost
Only $15/month billed annual

On the checkout page before clicking "Complete Purchase" it says:

Future Payments: $180 for each year, starting in 7 days

Our support team is always happy to help and happy to switch you to our monthly option if you prefer. Please email support@bodyfx.com

Sincerely,
Body FX

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