bodysculptorx.com Reviews 116

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

I bought three identical bandeau bras, sadly, they did not fit me well, so I returned them with the very kind and knowledgeable assistance of Zezza in exchange for a gift card, which will use soon.... See more

Rated 4 out of 5 stars

I paid for priority shipping and delivery took over 3 weeks. Which was longer than I anticipated. The item I purchased didn't work for what was needed and customer service for the return was great and... See more

Rated 5 out of 5 stars

I'm actually still seeing results!!! My 18 yr old daughter Wednesday asked me before work was I wearing my sculptor.... I was shocked at when I told her I wasn't wearing it her eyes got sooooo big lik... See more

Rated 3 out of 5 stars

I was disappointed with the delivery time. It took 4 weeks to get my order. However, I did receive good customer service from Joshie. Once I did get my order I like the bras except they are flimsy, n... See more

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3.9

Great

TrustScore 4 out of 5

116 reviews

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Rated 1 out of 5 stars

Have not received my item

I’m not sure how to explain my experience because it’s been 14 days and I have not received my item, heard from the company or have no way of reaching out to them. I’d love to be apart of the good reviews.

March 13, 2024
Unprompted review
Rated 5 out of 5 stars

Best shape wear

Best shape wear, I thought it wasn't going to fit me when I got it, it looked really tiny,lol. So I tried it on anyways, it fit perfectly, I love the way I look in it. I also purchased another one and hope to see it soon! I wear it to work everyday.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Updated review. Body Sculptor completed my order. Thank You!!!

It is with my pleasure to update my review. I appreciate the response I received from Body Sculptor team. They were pleasant and completed my order. Please disregard my negative review. Great job Body Sculptor Team!!! Rhonda

March 5, 2024
Unprompted review
bodysculptorx.com logo

Reply from bodysculptorx.com

Dear Rhonda,

I am afraid that is not true. We have proof that a tracking number was sent for your item, and we also offer 24/7 customer support to assist with any issues you may have encountered. Furthermore, there is no record of any emails or messages from you regarding this matter. Here it is: https://t.17track.net/en?nums=9300110570802940269789 As shown in our private conversation upon sadly receiving this 1-star review we provided proof of this tracking being sent correctly to your email address.
Please don't hesitate to reach out if there's anything else I can help you with. We appreciate your understanding and patience, and we're committed to resolving any misunderstandings or issues promptly. Rest assured, we'll investigate any potential communication lapses and address them accordingly. We apologize in advance for any inconvenience this may have caused. Thank you for giving us the opportunity to make things right.



Rated 1 out of 5 stars

Scam!

Scam!! Never received my items and never heard back from emails sent several with weeks and heard nothing! Disputing charges!! Don't waist your money!!! Scam

February 26, 2024
Unprompted review
bodysculptorx.com logo

Reply from bodysculptorx.com

Thank you for reaching out to us. We appreciate your feedback, but we're unable to identify your order as there is no name or reference provided. We're here to assist you with any issues you may have encountered with your order, whether it be related to address, delivery, or any other concern. However, without sufficient information, it's challenging for us to address the situation effectively.

If you could provide us with more details regarding your order, we'll do our utmost to resolve any issues promptly. Additionally, please remember that we offer 24/7 support, and you can reach us at contact@bodysculptorx.com

Thank you for your understanding, and we look forward to assisting you further.

Rated 1 out of 5 stars

The worst I never received my order and…

The worst I never received my order and they are saying it was delivered to my front door NOY TRUE!!!!!!! They are thieves will call my bank to get my money back

February 19, 2024
Unprompted review
bodysculptorx.com logo

Reply from bodysculptorx.com


We are truly sorry to hear about your experience, and we understand your frustration. We want to clarify that we take every customer concern seriously and strive to provide the best service possible.

As mentioned in our private email correspondence, we provided evidence of delivery, including images from the courier's website, which clearly show the package at your front door. We assure you that we did not fabricate this evidence. As again, it's available publicly on the courier's website so it's impossible that we altered this... Our intention is always to assist customers throughout the process and ensure a smooth resolution.

It is disheartening to be accused of dishonesty and theft, especially when we have made efforts to address your concerns and provide evidence of delivery. We invest significant resources into our customer service and delivery processes, and it is not in our interest to deceive customers.

If your package was indeed stolen, we empathize with your situation and are willing to work with you to find a resolution. However, we cannot accept being labeled as thieves or liars, as it undermines our integrity and the hard work of our team.

We sincerely hope that we can resolve this matter amicably and regain your trust. Please reach out to us directly to discuss further steps towards a resolution. Thank you for considering the efforts of small businesses like ours.

Rated 5 out of 5 stars

Great Quality!

Great Quality!! Perfectly sized to keep still, doesn’t roll down.

February 12, 2024
Unprompted review
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Reply from bodysculptorx.com

Delighted to hear that you're enjoying it! We're certain you're rocking your new shapewear. Thank you! :)

Rated 4 out of 5 stars

I had a good experience and the…

I had a good experience and the company’s customer service is super helpful

February 11, 2024
Unprompted review
bodysculptorx.com logo

Reply from bodysculptorx.com

Thank you for sharing your positive experience! If you ever need anything else, don't hesitate to reach out. We appreciate your support!

Rated 5 out of 5 stars

I received my Shapewear and I love it

I received my Shapewear and I love it! My curves feel snatched when I wear it, makes me feel more confident in my clothes

January 23, 2024
Unprompted review
bodysculptorx.com logo

Reply from bodysculptorx.com

We're thrilled to hear that you're loving your new Shapewear! It's fantastic to know that it's helping you feel more confident in your clothes. Thank you for sharing your feedback with us. If you ever need more support or have any questions, feel free to reach out. We're here for you!

Rated 5 out of 5 stars

Awesome!

Bought 3 different shapewear products and love them. Def exceeded expectations. Wrote an email of appreciation to them and the customer service rep I talked to was so indescribably kind

January 20, 2024
Unprompted review
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Reply from bodysculptorx.com

Thank you for your fantastic feedback! We're delighted to hear that you're loving all three of your shapewear products and that they exceeded your expectations. It's wonderful to know that our customer service rep provided such exceptional assistance to you. We'll be sure to pass along your kind words to them.

Rated 5 out of 5 stars

I LOVE These...Great Value and Great Service for Gorgeous Corsets!

These coresets are both beautiful AND very well made. The stitching is fine, the grommets are solid, the zipper runs great and is very strong. I bought two different styles of the coreset, so I could try the different fixtures. The second one I got has hook and eye style fasteners, and once they are on they stay on. I had my friend help lace me up and once the lacing was tied I haven't had to adjust it, which is great! They are easy to get on and off, and very comfortable to wear. The fabric is lovely, the boning is solid and the garment stays in place all day - It doesn't shift around on me or fall. I have had them for about 2 months so I have had some time to really try them out before I gave a review, so as to be accurate and not mislead anyone with a pre-mature report.

I wanted something to give me compression around my ribcage as I am a spine patient and suffer chronic pain. These coresets are so comfortable for me I Love them! I wear them over a t-shirt so I can keep them cleaner, and even after wearing them for about 2 months now they both still look like they are new. The fabric is lovely, soft and yet sturdy. They keep me straighter and I generally feel less pain as a result of the support they give me. I have tried all kinds of other braces for the back and this is my new favorite, and they are so pretty it's just a big bonus for me!

I also want to say the customer service I have received has been terrific! The staff is friendly and so, so helpful! I have been corresponding with Zezza and she is such a sweetheart! All my emails are answered so fast I can't believe it, even after business hours in some cases, which I found amazing.

So this one is a real winner, folks. I highly recommend that you try this company and I will be buying more in the future, as I think it is a great value for the money. I did some shopping around before I bought mine and I can tell you the prices are great! I hope you enjoy yours as much as I do!

December 18, 2023
Unprompted review
bodysculptorx.com logo

Reply from bodysculptorx.com


Thank you for the glowing review! We're thrilled that you love our corsets and find them both beautiful and well-made. It's great to hear that they're providing the support you need as a spine patient and that they've helped alleviate your chronic pain. We're also delighted that you've had such a positive experience with our customer service team, especially with Zezza. We appreciate your recommendation and look forward to serving you again in the future!

Rated 5 out of 5 stars

I'm actually still seeing results!!

I'm actually still seeing results!!! My 18 yr old daughter Wednesday asked me before work was I wearing my sculptor.... I was shocked at when I told her I wasn't wearing it her eyes got sooooo big like WHOA!!! I can't back up everyone's experience but mines working out just fine

November 25, 2023
Unprompted review
Rated 5 out of 5 stars

The Magical Shapewear

These are the most comfortable shapewear I've ever worn, not too tight, they don't bruise me. The fact that my big belly went missing after I pulled them up is craaaaaaazy! I'm dazed at this product and I honestly love this shapewear...literally perfect!

November 7, 2023
Unprompted review
Rated 5 out of 5 stars

I saw this Body Sculptor on Snapchat I…

I saw this Body Sculptor on Snapchat I ended up was looking on the website saw all the amazing reviews I was like sure let me give it a try since I recently had a baby maybe it will make me look amazing again sure enough it did it I love it my stomach look flat I also introduced myself to it ended up getting her one & she’s loving it so much!

October 20, 2023
Unprompted review
Rated 5 out of 5 stars

What I love about the product is how…

What I love about the product is how comfortable and relaxing it makes you feel as if you are not putting on anything but as same time giving all the fitting needed.
I so much love how it fits into my dress without being visible.

Thanks Sculptor

November 11, 2023
Unprompted review
Rated 1 out of 5 stars

bad quality&service

ETA: their reply is disingenuous and a huge red flag- zero threats to employees, no "policies" i didnt comply with. Happy to share the email thread with anyone curious. I wrote in asking for a partial refund 6 months ago for items 2 weeks late, only got an I'm sorry return If you want, so I just gave up and stopped replying. 6 months later realize the other item I got was also garbage. I guess the "threat" was: I said I got a garbage item, they didn't refund me or even offer anything other than an I'm sorry, and so I told them I'd be leaving bad reviews for this and the fact my items arrived two weeks late.

They keep bringing up they offered me a solution and I "didn't comply"? their solution to their items arriving two weeks late was for me to return my stuff. How does that help? At the time I had wanted to keep them but was upset they were meant to arrive on 7-10 days and arrived in over three weeks (now after wear, I realize quality is not great)- bad customer service.

Bringing up that i wrote in 6 months later about the sports bra is a moot point. I explained that it was deemed a garbage item sitting in the back of my drawer- I thought I was just wearing wrong or something. As mentioned, maternity and my expanding bust made me dig it out, only to inspect it and realize what was wrong. 6 months or 1 month...the item was defective in a way i could not have caused. Again, just an I'm sorry and no refund. This is why you get the review you did. No other reason.

Original review: Generally cheap quality, horrible customer service. I received the bra a full 3 weeks after placing my order, and I have larger chest 32DDD, so I was looking forward to a fully adjustable "high impact sports bra". Unfortunately, I wore it twice and never again because the production on this item is so cheap that the two straps are literally completely different widths which causes one of the straps to stay put (it's the correct size) and the other one to constantly turn lopsided.

I'm pregnant now and it's the only bra that fits me anymore til I get maternity bras in so I've been wearing and realize that it's not my fault I was having issues with the bra...it is actually made wrong. Now granted, I got my order in April and it's October, but it's a clothing item, not food, and I've only worn it a handful of times. Even if I wore this dozens of times, the width of the strap wouldn't change. This item was just REALLY cheaply made...like should be sold at a discount department store for $15 cheap. I wrote to the company letting them know, and they said nothing but "sorry, it's too late, we're not sure, sorry."

No refunds or discounts for my original order (which arrived WAY outside the 7-10 day window and meant I had no shapewear for my wedding day), and nothing for the fact that I paid $45 for a sports bra that I can't even wear for sports and does NOT do what it is supposed to. Really, truly avoid spending your money with this unreliable company that is giving you lots of glamorous marketing- but poor quality for what it actually is. Go spend your money on a company with pride in its products and customer service.

October 28, 2023
Unprompted review
bodysculptorx.com logo

Reply from bodysculptorx.com

We're extremely disappointed to read your review, especially after the extensive efforts we've made to assist you over the past six months. It's disheartening to see such disregard for our return instructions, provided promptly within 24 hours of your initial complaint in March.

Your threats and disrespect towards our employees are also something we do not accept as our team members work tirelessly to provide the best service possible. I have personally written them all.

It's worth noting that your attempt to dispute the transaction on PayPal, six months later, was rightfully declined. It's frustrating to see someone blatantly ignore our clear instructions and then resort to such tactics.

As for the product itself, we acknowledge the discrepancy you've experienced and take full responsibility for this oversight. That's we we immediately (again in less than 24 hours) showed the variety of options you had. Again, you had 60 days to do so and you NEVER responded to us.

While we empathize with your frustration, it's important to clarify that our standard return window has passed as of October. Your order was in March. Proof of that is that once again, even Paypal declined your dispute because not only came 6 months later but also because you refused to comply with our policies. We have always been willing to assist, but we cannot ignore the timeline.

We sincerely regret any inconvenience you've faced, but we will not tolerate disrespectful and threatening behavior towards our team. We wish you the best moving forward, and we hope you reflect on your approach to customer interactions.

Sincerely,

Rated 3 out of 5 stars

I ordered a bra for my daughter's…

Update: November 2nd They finally gave me a refund and told me I can keep the bra that I never received , I did have to go purchase one last minute which was annoying.Now after 1 month it says tomorrow so we'll see.

I ordered a bra for my daughter's wedding on October 2 with expedited shipping here it is the day before and it's still not here so I have to go buy another one. I have emailed them several times and they just blame their shipping company,they say they changed companies then my order retracted it's steps it might be a scam they might need to learn how to run a company because Everytime I contacted them they gave me the run around, I'm seriously upset and I'm going to try to get a refund but by reviews I'm seeing now that don't happen very easy.BE AWARE!!!!

October 26, 2023
Unprompted review
Rated 1 out of 5 stars

BEWARE FINE PRINT!!!

It took a little longer to arrive than I’m
used to on orders.
😢 2. I took my measurements and went off your size chart to order, but EVERYTHING I ordered was way too big and offered no support at all, because they were so loose.

😢 3. I was so confident they would fit, going off your size chart, that I didn't scroll through all your website. Apparently I should have taken the time to see all the FINE PRINT you have in your website, way at the bottom and its even in a lighter print and hard to read. It's even hard to scroll that low on my iPhone, it kept moving off the screen when I went on your website and tried to find where your shipping and return policies were.

😢4. Your website says free shipping in orders $50 and above. I spent way over that so why am I being charged for shipping that was supposed to be free?

😢5. You have ripped me off for shipping and my nemesis your “Promo” special that I excepted, not knowing I couldn't get my money back if it was too big. You deliberately pop up the promo specials when I put that item in the my cart with no mention of, oh if it doesn’t fit, you can’t get your money back, that is called a rip off. I’m losing money on shipping back, losing money on postage back to you because you had to have a tracking number that cost 12 bucks to send it back and and then I’m losing the 20 bucks from you from you Keeping half of what I paid for your “Promo” special. I feel like a defiantly feel I Just got ripped off for almost $40 bucks and that’s why I think this is a scam I can't imagine how many people you have done that way. I’m going to leave a review for you.

😢6. You should always have a first time buyer exception for finding the right size when going off “YOUR” size chart, on sale or not on sale or in “Promo” or not the Items that are too big should be able to be returned with a full refund. I don’t like having to pay the shipping back but I’ve done it 😖. You can bet I am going to post all these little surprises you’ve hidden so well, WARNING everyone, about your promo specials and your sales Ponzi scheme and your shipping and return policy. I can’t imagine how many people you have ripped off with the same thing and you get your clothes back in the original condition and you resale it to somebody else and you get to make another 40 bucks off of another sucker. 😢😢😖😖😖

October 24, 2023
Unprompted review
bodysculptorx.com logo

Reply from bodysculptorx.com

Dear Sheila Abla

We sincerely apologize for the inconvenience you experienced with your recent order. Your feedback is extremely important to us, and we appreciate the time you took to share your concerns.

1-2. We truly value your input regarding our size chart. Our intention is to provide a reliable reference for our customers, but we understand that individual body types can vary. Your feedback will be instrumental in our ongoing efforts to enhance our sizing guidance.

3 - We apologize for any difficulty you had in locating our policies. Please note that our refunds and returns policies are available for any customer 24/7 and that there is definitely no difference between fonts, sizes, or colors on the specific part that shows that Final Sale items will only be able to be exchanged by store credit or another item.

4- We would like to clarify that no shipping charges were applied to your order. I am not sure where in your order confirmation you may have seen that but not only I have triple-checked it myself but it's also available in your receipt. I encourage you to please double check again and you will see that Zero shipping charges were applied.

5 - We regret any confusion surrounding our special offer. We do our best to communicate the terms clearly, but we understand that there may be room for improvement. Your feedback will help us in this regard.

6 - We completely understand your desire for flexibility in returns. We do offer size exchanges, and we can process a refund for the items that didn't meet your expectations. However, please note that our special offer items are eligible for exchange only, as outlined in our Terms & Conditions.

In light of your experience, we have already processed a refund for the items in question and issued a gift card as mentioned in our internal conversation. I hope you will value that full-time communication on this case took place in personalized answers in less than 24 hours including Saturdays and Sundays.
We sincerely hope this demonstrates our commitment to customer satisfaction.

Once again, we apologize for any frustration this situation may have caused. We greatly appreciate your understanding and cooperation.

Rated 5 out of 5 stars

what are you waiting on…buy it !!!

what I loved about the product I received is that it exceeded my expectations. I have been struggling with excepting my body for how it is but this company makes my insecurities go away. If you purchase any of this company products you will not be disappointed!

October 24, 2023
Unprompted review
bodysculptorx.com logo

Reply from bodysculptorx.com

Thank you so much Tamya, it was our pleasure :)

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