bodysculptorx.com Reviews 116

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

I bought three identical bandeau bras, sadly, they did not fit me well, so I returned them with the very kind and knowledgeable assistance of Zezza in exchange for a gift card, which will use soon.... See more

Rated 4 out of 5 stars

I paid for priority shipping and delivery took over 3 weeks. Which was longer than I anticipated. The item I purchased didn't work for what was needed and customer service for the return was great and... See more

Rated 5 out of 5 stars

I'm actually still seeing results!!! My 18 yr old daughter Wednesday asked me before work was I wearing my sculptor.... I was shocked at when I told her I wasn't wearing it her eyes got sooooo big lik... See more

Rated 3 out of 5 stars

I was disappointed with the delivery time. It took 4 weeks to get my order. However, I did receive good customer service from Joshie. Once I did get my order I like the bras except they are flimsy, n... See more

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3.9

Great

TrustScore 4 out of 5

116 reviews

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Rated 3 out of 5 stars

Great product, annoying company

Their website was easy to use with a lot of great items. I chose what I wanted and it arrived in a timely manner. The item fit my needs beautifully. I would probably do business with them again except that they keep harassing me to put reviews all over the place. I told them it was a 5 star experience. And it was. But I really hate getting a lot of emails harassing me so here I'm making it a three star review. Recommended for those who don't mind being bothered all the time.

September 25, 2023
Unprompted review
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Reply from bodysculptorx.com

Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a positive experience with our website and that the item you chose met your needs perfectly. Your satisfaction is our top priority, and we're grateful for your kind words.

We sincerely apologize if you felt harassed by our follow-up emails. We truly appreciate your feedback, and we're always looking for ways to improve our communication with our customers. Please know that you can unsubscribe from our emails at any time by clicking the link provided at the bottom of each message. Your comfort and satisfaction are important to us.

We hope to have the opportunity to serve you again in the future. Thank you for choosing our products.

Rated 5 out of 5 stars

I really love how this waist trainer…

I really love how this waist trainer compliments my body especially when I work out I can feel my results after than just throw it in the washer and feels new all over again

October 12, 2023
Unprompted review
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Reply from bodysculptorx.com

This made our day, Thank you !!

Rated 5 out of 5 stars

Working with BodysculptorX went smooth…

Working with BodysculptorX went smooth for me! I had a small issue after I received my order but customer service was fast and helpful to remedy the situation. I especially like the Lace Hook waist trainer shaper panties but the Zipper shapers are even less visible under my clothing. I wish I could try before i buy but that's the way it goes!

May 19, 2023
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Reply from bodysculptorx.com

Thank you so much Matilynn, enjoy the products. We'd love to see you back again soon!

Rated 1 out of 5 stars

Do NOT purchase from this company

I am furious! They are holding my refund hostage literally. They have asked me to remove my review before they will issue my refund! Literally I purchased this bra, received the smallest, cheapest, bra ever. They then required me to pay for the return. Now they will not give me a refund until I remove my negative review! I don’t want anyone else to experience this horrible service!

August 25, 2023
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Reply from bodysculptorx.com

***This customer has posted two Trustpilot reviews, followed by comments on social media and multiple threatening emails. As evidenced in our response above, she received her refund prior to any threats being made. We encourage Brandy to move one with her life positively.

Best regards,***

Dear Brandy,
We hope this message finds you well.
First and foremost, we sincerely apologize for any inconvenience you may have experienced with your recent purchase. Your satisfaction is of utmost importance to us, and we deeply regret any dissatisfaction you may have encountered.

Upon reviewing your case, it appears there may be some misunderstanding, and we would like to clarify the situation. You ordered an item, and we diligently delivered the exact item and size as specified in your purchase. However, we understand that there were issues with the fitting, and you reached out to us for assistance. In response, we promptly provided you with return instructions in accordance with our established policy.

As stated in our policy, the shipping fee for returns is the responsibility of the customer. Our policy is readily available 24/7 on our store's website and is also accepted by customers during the purchasing process.

We want to emphasize that we take customer feedback seriously and are committed to addressing any concerns promptly. In this case, the item was returned, and a full refund was issued in accordance with our policy.

We have noticed your ongoing dissatisfaction not only through this review but also in various email threads and on social media platforms. We genuinely regret that you continue to feel this way, especially when the matter has been resolved in line with our policies.

Once again, we apologize for any inconvenience you experienced, and we kindly request that you consider moving forward with this matter. Should you have any further questions or concerns, please do not hesitate to reach out to us directly. Your feedback is essential, and we are here to assist you to the best of our abilities.

Thank you for your understanding.

Rated 1 out of 5 stars

HORRIBLE Customer Experience

Truly the worst customer experience I have ever had. I ordered two items from them at the beginning of July. After a month, I still had not received them, and they kept telling me I had to reach out to USPS directly. Eventually, the package was deemed to be lost in the mail, and BodySulptor refused to refund me for the $95 I spent with them. 2 full months later I had to go through my bank just to get the dispute resolved. I would absolutely never buy from here again.

August 31, 2023
Unprompted review
Rated 1 out of 5 stars

Throw your money out the window !

This company claims to have hassle free returns! NOPE all you get is hassle. Nothing is refundable it's only for a credit to their company. This company fits only barbie dolls. To order a large item order a 6x and still don't fit. Nothing is returnable with out jumping through hoops. Send a bunch of pictures and emails only to get a credit to their site where absolutely nothing fits. I spent $190 and just throw it out the window or make a contribution to their business. You will get nothing but hassle when ALL the clothes you bought don't fit! I absolutely do not recommend ordering from this site

August 31, 2023
Unprompted review
Rated 5 out of 5 stars

LOOK IM ONE THAT WILL GIVE MY OPION

LOOK IM ONE THAT WILL GIVE MY OPION! 💯THE TRUTH!! ITS MY MONEY IM SPENDING,so I want the best so if I’m not happy il be writting it down. All I can say is that I now will only purchase my gym gear not only gym gear but everyday wear from here.
My singlets from here!I purchased them in every colour guys they are the best 💯 they are so snatched on my body with out feeling like you can’t breathe,I love them I wear everyday honestly I don’t need to wear a bra! They no way lose the compression at all iv had mine for a while and like I said I wear one every day.they’ve designed it so good and made sure they are holding in the correct areas,like it’s not just one snatched top it’s got sections we’re it’s tighter.look when you order you will understand what I’m trying to say! The prices are so good for the quality are amazing.iv purchased a few items.il be a regular oh and customer service SERIOUSLY ARE 10/10 they look after their customer it’s what they should as I now know I’m only shopping here due to great service.some places you don’t even hear from them.Thanks so much

May 19, 2023
Unprompted review
Rated 5 out of 5 stars

I love the product the material is…

I love the product the material is great I’ve washed it and it Still maintained its tight firming elasticity, I did help pull in my postpartum stomach, my only hiccup was that it took too long but when I reached out to the vendors they responded in a timely manner and reassured me That I’d get my product and showed me what the issue was with shipping very respectful but over all great product

August 9, 2023
Unprompted review
Rated 5 out of 5 stars

Very Pleased!

I'm pleased with the time it took to process and receive my order. I'm extremely happy with the product. I love the way it fits and flattens my tummy. I love that it has hooks and a zipper. I'm really impressed! Most products like this that I've purchased from other companies have left me dissatisfied. That is definitely not the case with this company.

July 5, 2023
Unprompted review
Rated 5 out of 5 stars

The customer service was outstanding.

The experience I had was so very helpful throughout the entire process of completing the order. First, my Credit Union wouldn't allow me to make a transaction outside the USA unless I was physically present. I do appreciate their security for members, but even with my authorization they wouldn't allow the sale. Jan stayed in contact during my process of finding a loadable card. I finally bought a PayPal card and completed the order. On my end, I received a receipt from PayPal. When I asked Jan if we were all set, they had no record of the sale. She suggested I go to spam, it might be there. As I didn't find it there, I once again tried finishing an order in My Cart. Everything was prepopulated so again I went through the process of submitting my order. Mind you, this all took several days of multiple emails. Jan was awesome. I appreciate the patience she had with me. It was my first international sale so from here on out I now feel confident to pursue future transactions. Thank you again Jan!

July 26, 2023
Unprompted review
Rated 1 out of 5 stars

Defective items, bad shipping, hassle to refund

UPDATE TO REFLECT REFUND: After a time consuming string of back and forth emails, they provided a refund for the bra.
Review updated.

I purchased a strapless bra and girdle from this company and the experience could not have been worse. Most importantly- the bra was completely defective and unwearable; the cups were made of a weird flimsy foam that wouldn’t even stay up, one cup was at least a size larger than the other, and the band wouldn’t even lie flat. The bottoms were not defective but certainly not what is advertised. The material is cheap and comparative to a girdle you can buy at Walmart.

Next, the shipping experience was atrocious. I received a notice that it was on its way, but the item didn’t update tracking for 2 whole weeks! I emailed the company and got a long sob story about how they recently switched providers and to please not take it out on a small business. I felt bad and told them I would wait, I should have read the reviews - they have been telling this same BS story FOR A YEAR.

Once I received the defective item, I contacted them and sent pictures. They said they will take it back for a return, but only if the tags were attached (HA! There ARE NO TAGS) and I had to pay to ship it!

It took a lot of unnecessary back and forth that was very frustrating, but I sid get a refund for the bra at least.

I still strongly believe the positive reviews are fake.

July 23, 2023
Unprompted review
Rated 5 out of 5 stars

OMGosh, their the BEST!!

OMGosh, the customer service that I have received from these people, is probably THE BEST I've ever had B4! My order that I put in didn't fit me and I contacted them and they immediately got back with me and gave me the instructions to return and it's already on it's way back to me with the new size I requested! No hassles, no flack, just took care of me like I was the Only person in the World!! So not Only did they take great care of me, the Product looks and feels to be of Great QUALITY, and Well made!! I CAN'T WAIT TO RECEIVE MY REPLACEMENT!!! GREAT WAY TO TAKE CARE OF BUSINESS GUY's!! Sincerely, April S.

June 11, 2023
Unprompted review
bodysculptorx.com logo

Reply from bodysculptorx.com

We can't wait for you to receive your new piece!!
We really hope works perfectly! Thanks so much for your trust our little store :)

Rated 1 out of 5 stars

Complete waste of time and money!

I ordered on may 16th and just received it today, may 30th! I was excited to finally get my product. Unfortunately when I tried on the shapewear, it was horrible and the bra won't even go around my back. Super cheap material. I'm so disappointed and the wait was so long. I will never purchase from this company again. Waste of time and money. wish I could get a refund!

May 30, 2023
Unprompted review
bodysculptorx.com logo

Reply from bodysculptorx.com

Hello there Adriana,

We apologize for any inconvenience you may have experienced with your recent order. We understand your frustration and we're here to assist you. Upon reviewing our records, we can confirm thet we sent communication emails regarding the fulfillment times as well as the tracking situation. We also provide information about our refund and return policies in our website 24/7.

We want to clarify that we strive to offer high-quality products and we take customer satisfaction seriously. We apologize if the shapewear did not meet your expectations in terms of material quality and fit. We would like to emphasize though, that the material is far from being cheap. We offer a 60-day money back guarantee for situations like this and you are more than welcome to return it. Please understand that to solve your issue, is way more effective to communicate with our awesome team that is available for you 24/7 than adding a review here. Specially because reviews like this really harm our small business and we had multiple options available to help you out that you could have selected. You still have time though! As we really want you to have a good experience!

To initiate the return process and obtain a refund, we kindly request you to contact us directly through email, text, or our website chat. Our customer support team is available 24/7 to assist you and provide all the necessary information.

We appreciate your understanding and look forward to resolving this issue for you. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future.

Thank you for bringing this matter to our attention.

Best regards,

Rated 5 out of 5 stars

I would like to say body sculpture…

I would like to say body sculpture customer service is amazing I was worried that my package wouldn’t come on time but they assured me it would and when it came I loved it,it is just like you see in the pictures and videos I couldn’t believe it and the price is amazing it’s is also very very comfortable I thought because most shape wear is hard to breath in this would also be the same but this is completely different

May 28, 2023
Unprompted review

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