Boiler Doctor Reviews 

139
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Absolutely fantastic! Simon came out at short notice when I desperately needed a repair. He was extremely good at diagnosing the problem, very efficient at being able to come out the next day to rep... See more

Rated 5 out of 5 stars

Called them up late one evening when our boiler stopped working. They managed to get us back up and running via WhatsApp (amazing), and then came over to diagnose the problem in more detail, which is... See more

Rated 5 out of 5 stars

Great company, great service. Attended a late-night call immediately; engaged positively and helpfully with my (chilly!) tenants; major gas job diagnosed, quoted and completed within 48 hours of initi... See more

Rated 5 out of 5 stars

Some scheduling problems at their end meant a first visit got cancelled so felt some initial frustration, but Simon and team went out of their way to rectify the situation. Service when they did come... See more

Company replied

Company details

  1. Plumber

Information provided by various external sources

At Boiler Doctor 24/7 our Gas Safe registered engineers understand the importance of providing high quality boiler repair and plumbing services. We have over 30 years experience and provide upfront and transparent pricing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

139 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(139)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Aims to please...

We had some problems due to miscommunication on both sides.
Simon was quick to resolve this.

From all the plumbers i contacted, this was the only company that responded.

April 12, 2018
Unprompted review
Rated 5 out of 5 stars

Boiler Doctor are fantastic

Boiler Doctor are fantastic. I had a crisis on a Saturday afternoon, he was super quick to help me, absolutely brilliant. Couldn't recommend Boiler Doctor enough.

Friendly, efficient, top quality service.

Thank you so much!

April 8, 2018
Unprompted review
Rated 5 out of 5 stars

Boiler Doctor are amazing

Boiler Doctor are amazing! I'd just arrived to an airbnb on a bank holiday, and the place was absolutely freezing. The owner called Boiler Doctor and within an hour they'd talked me through how to reset the boiler and get the radiators back running.

They are so helpful, knowledgable and quick, I'd recommend to anyone. Thanks so much for your help!

April 1, 2018
Unprompted review
Rated 5 out of 5 stars

Boiler replacement

Simon was prompt and extremely helpful with providing a quote and then scheduling the work as soon as possible. The situation was urgent and Simon worked king hours to complete the job. I would highly recommend the company.

March 26, 2018
Unprompted review
Rated 5 out of 5 stars

the boiler doctor help us out in a…

the boiler doctor help us out in a emergency situation
there expert knowledge resolved the issue with the least amount of fuss.
they also provided great customer service with a follow up phone call the next day to make sure everything was okay.
in my 15 years in building industry they are up there with the best of them.

March 22, 2018
Unprompted review
Rated 5 out of 5 stars

Great help

Great help, liased with our builder directly which is always a huge help for time limited people / businesses.

March 21, 2018
Unprompted review
Rated 5 out of 5 stars

When dealing with boiler doctor

When dealing with boiler doctor, they were professional and courteous throughout. After inital boiler repair, there was another minor issue which they returned to address. Final price as per agreed quote. Will certainly use again.

March 20, 2018
Unprompted review
Rated 5 out of 5 stars

Great Customer Service, Fitting and Finish!

Simon and his team came to our rescue over the weekend when the Beast from the East hit. Our boiler conked out and a new one was needed and installed on the Monday, unfortunately the boiler size was a little too big but Simon did not allow this to phase him, instead he recognised the error and upgraded our boiler with one that did fit. He also came round after the second fitting at 21.00 at night to ensure the fit and finish was top notch. 4 days later, has
Compliance and warranties recieved.
Thanks so much Simon for the great service!

March 13, 2018
Unprompted review
Rated 5 out of 5 stars

Simon was a true professional

Simon was a true professional. Late on a Friday night he went out of his way to fix our boiler. It was during storm Emma and the coldest week in London in 10 years. Couldn't recommend him highly enough.

March 5, 2018
Unprompted review
Boiler Doctor logo

Reply from Boiler Doctor

Hi declan
Glad we could help even storm emma couldnt stop us thanks for the kind review
Many thanks
Boiler doctor 247

Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic! Simon came out at short notice when I desperately needed a repair. He was extremely good at diagnosing the problem, very efficient at being able to come out the next day to replace my boiler, and really went above and beyond to make sure everything was installed quickly, safely and making no mess. He was also very friendly and full of good advice to keep things running smoothly.

I cannot recommend him enough!

March 3, 2018
Unprompted review
Rated 5 out of 5 stars

Saved us a fortune

Amazing friendly and competitive. Saved us from an overdraft buying a new boiler and our toes from frostbite. Highly recommended

March 3, 2018
Unprompted review
Rated 5 out of 5 stars

efficient service highly recommend

efficient service highly recommend! Boiler doctor came recommend in a time of emergency! Quick response! Honest service, engineer polite & respectful in our home.
Would definitely use again if i I needed to.

Thank you .

March 2, 2018
Unprompted review
Rated 5 out of 5 stars

Fairly happy with the service

Fairly happy with the service. A full repair wasn’t carried out in this occasion but I had a very quick response while anyone else (including British Gas) turned down my calls. Simon was very quick in assessing the issue and providing me with a quote. Professional and polite.

March 1, 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look