Boilerhut Reviews 1,048

(Revised after initial review)
Everything looked ok, if messy, once done, but we found a leak in the cupboard and a hole in the roof for the flue. They came back to fix this so will see. We weren’t happy how the plumber flytipped the radiator we had paid to have removed/recycled.

They were also not willing to make the new radiator tails more tidy, or install an isolator on the magnetic filter which is good practice. Overall, quite untidy work but it was safe I suppose that’s the main thing.

You are also required to sign up to their service agreement or the warranty is void, which is disappointing.

In terms of service, it was ok at first but we came back with some snags and these were met with some hostility and defensiveness. Just minor things like all the TRVs fell off and the leak. These were not personal, just minor things to fix. I would not recommend using them.

The Engineer and the office support were both very efficient and professional in the lead up during and post installation, covering all possible eventualities. Paul was easy to contact and to talk to and helpful and friendly at all times. Thanks, a great all round job !

Price was good, they were easy to work with. The guys showed up early and got the work done quickly.

Great experience

Terrific service from start to finish. 10/10.

Good customer service and rapid response to the installation of a new boiler. Very impressed!

Engineer that installed the boiler was very thorough, clean, tidy and super helpful. Didnt leave my property until everything was complete and functioning as it should. Quote I had from Boiler hut was competitive and the communication I had from them was very good pre the install. 5* service, would highly recommend.

The boiler hut were great to deal with. They turned up when they said they would. The boiler is working well. A good job done and a happy customer

Excellent service throughout great advise Excellent fitting team very quick and excellent value what more could you want

Very helpful and responsive. Very polite and informative. Quick and efficient.

We needed to get our 30-year-old boiler replaced and used a price-comparison website. This was the first time we'd heard of Boilerhut and their quote was very competitive. Their very nice engineer, Andrew, faced a few challenges allong the way but the pre-agreed price did not change and customer service was excellent throughout. Paul, Ann-Marie and Jeff were very friendly and it felt more like dealing with a small family firm than some big anonymous conglomerate. The new boiler is a fansastic improvement. Big thank you to them!

Had a great service from start to finish. Excellent quote with a follow up call to explain any details.
Job booked in very quickly. Engineer arrived exactly on time and had GasSafe ID ready, as requested. Cheery and convivial throughout.
Boiler fitted neatly and tidily, and in the time slot provided. Room was left clean.
Follow up call was a bonus, especially as BoilerHut will do all the registration work for the new boiler so my 12 year warranty is all set up.

I choose boiler hut for the very competitive price of the boiler package which included 10 years warranty chemical flush, magnetic system filter, hard water filter and programmable room stat. Having read reviews from customers, Boilerhut looked to be a good choice to purchase a replacement boiler. I purchased the boiler online, then spoke to Paul from Boilerhut about fitting the boiler, i took pictures of the old boiler in situ, flue location and radiators, sent the pictures to them, I chose a date for the installation and the gas safe engineer removed the old boiler and replaced it with the new Alpha boiler everything went very smoothly and we now have a lovely working boiler again.

Good website and easy to choose and order the boiler I wanted for my property. Booking in the installation was via WhatsApp and phone, very easy. Alex was an excellent installer and got the job done in good time. Very happy and looking forward to my boiler warranty arriving on email shortly. Many thanks, Jamie

Everything went to plan with the 2 guys arriving in the morning and then fitting the boiler and 4 radiators. The boiler was ordered for delivery to our house and arrived at about 11am, which was great timing, as they had removed the old one and started on the radiators. They then installed everything, got us up and running and explained the boiler controls before leaving.
The guys seemed to be very knowledgeable and offered some advice for stuff to think about in future (during the Summer)eg. fitting an expansion vessel instead of the header tank.
All a good experience.

What kind of company sends out an engineer to fit a new system boiler at 8:30am on a Sunday morning straight after New Year??? THIS ONE!
During the coldest period of the year, BoilerHut came through for me and the family where other companies just couldn't or wouldn't. For a great price, with great equipment, and with excellent customer service. Cannot recommend highly enough - it's these experiences that make a business and keep customers.
I'd like to thank Paul and Andy in particular, and the rest of the team for the follow up and support.

Fantastic experience from all at Boilerhut. Paul helped guide me through the process of getting a quote for exactly what I needed, explaining things clearly and giving options where possible. Alex the installer came promptly on the day of installation, was tidy and polite, and got the boiler installed (and the house warm!) quickly.

Paul was extremely helpful. He was always at the end of the ‘phone to answer all our questions. A new boiler was ordered for installation within a week. However, our old boiler returned to life and I had to cancel the order with Boilerhut. Paul was very pleasant and understanding about our situation and we received an immediate and full refund.

3rd boiler from this company but first full system purchased.. very fast great service and eill always use them in future.