Boilerhut Reviews 1,048

After my boiler broke down just days before Christmas, I'd been let down by multiple companies trying to find an engineer. Then I contacted BoilerHut and Paul got in touch with me on Christmas eve to discuss the problem, walk me through my options and get an engineer booked in as quickly as possible. Paul had excellent customer service, was really clear about the process and gave a really reasonable quote (particularly given the surcharges being shared by other companies during the festive season!). Paul even contacted me on boxing day to assure me that an engineer would be with me on our confirmed date and gave me a one hour window for when they'd arrive. The engineer himself was brilliant, quick and explained how everything worked. After the work was complete the BoilerHut team got in touch to check I was happy with everything which was lovely. There was a misunderstanding with the costs and everything was resolved instantly. I can't recommend BoilerHut enough and would like to thank Paul in particular for his stellar customer service!

The boiler was installed efficiently, first class service. Very satisfied with the installation.

Delighted with our new Grant oil boiler supplied and fitted by Boiler Hut. Ordered and installed at our home in Cornwall within six days to ensure we had heat and hot water for Christmas.

We were nervous buying via the internet but the help advice and service we got from Paul and his team was definitely five star. Communication and customer service to date has been excellent.

Everything was sorted over the phone and Whatsapp prior to the arrival of the engineer. Very simple to sort out and the engineer arrived promptly on the day of the fitting. Completed the work to a great standard and left the property clean and tidy.

Fantastic service from the team at BoilerHut. From my initial chat with Paul through to booking in the installation, the whole process was seamless. The team that arrived were knowledgable and highly efficient. Would highly recommend.

I can 100% recommend Boilerhut, Paul and the team very experienced and knowledgeable . I felt supported and had confidence and trust in the this company . The engineer , mark was excellent and worked from the moment he got to my home, and although late finish he still took the time to ensure I understood the controls etc nothing was too much trouble. Paul was was very proud of the company and gave me honest and balanced advice about my boiler needs I didn’t feel at any time I was being ripped off! In comparison to other companies I got a great price for the boiler my house needed. Don’t be put off that Boilerhut is based in Cardiff , I live in Hertfordshire (east of England) I had contact with the company and the day of the installation was no different to dealing with a local company. Thank you Paul and team I’m very happy with my boiler Paula 😜

Great. Had a problem with my boiler not lighting. Engineer called me back within the hour and went through diagnostics with me over the phone and got it all sorted and back on.

Excellent customer service. Boilerhut sorted all the paperwork making the process so easy for us. Our new boiler was fitted in 6 hours. Very quick and efficient with no mess. Constant support via telephone during the whole process. So thankful to Paul Hughes and the team for a first class service. Highly recommended.

Our oil boiler of approximately 20 years was on it's last legs, leaking randomly, and despite Certas's repair estimate never appearing, we gave up and looked for a replacement boiler.
Certas quoted us Just under £8000 for a new Grant Vortex, which would be the same make and hopefully upgraded model.
We gulped at such a horrifying price and looked to compare.
One of the top Trustpilot results was Boilerhut.

I did some more research and think I filled in the online form.
Paul gave me a call and so our journey started.
He is very upfront and appears very honest from my huge number of questions.
There was no pushiness or urgency to SELL SELL SELL.

He listened to me and advised coherently. What was also fantastic was the communication. I sent him a whatsapp message around 8pm and, not expecting an answer until the following day, I received a reply almost instantly. When I mentioned I hadn't expected a reply, he told me he worked until around 9PM!! After a number of further questions, we looked at the quotes provided and rather than go down the Grant Vortex route, we opted for the Navien.
I was a little sceptical reading reviews of them and although many were positive, there were some not happy with Naviens customer service.

Just thinking about this reminded me that we had an issue OUR side with our credit card and it's FRAUD protection. As we wanted protection IF Boilerhut went under etc, we wanted to pay at least £100 on credit card. Paul understood why and it wasn't a problem to do multiple payments. All paid, Paul had already started organising the installation with the photos we had sent him via whatsapp. Around a week later the boiler arrived around 30 minutes before the installers turned up. The installers were great and I was interested to hear what they thought of the Navien compared to the grant vortex. They smiled and said that the tech in the Navien was very advanced allowing for Bio Fuels and much more efficient. When I asked about reliability they said that they installed many of the Naviens with almost no issues. They also mentioned that they hadn't had any issues with the Navien customer service, which was reassuring.

They cracked on with the job, with cups of tea, and sorted everything as well as dustpan and brush at the end.
The new thermostat is remote and works well and so much better than the original turning wheel.
You can select temperatures for water from the boiler for heat and hot water taps, so it appears much more advanced than the grant vortex.

This review as others will remain open for future adjustment, if need be, but at present from sales to install it's been amazing and a LOT less than 8K!

Friendly and quick service all fitted and up and running within a few hours

Clear communication, very competitive pricing, and the boiler was installed without fuss or mess. An allround great experiance.

Fantastic sales experience and advice, superbly quick install date arranged, expert friendly and efficient installation engineer. Outstanding boiler being a Viessmann Vitodens 050-W 35kW Combination Boiler

Boilerhut was able to solve a very serious problem at very short notice; installing an excellent boiler very efficiently - excellent service thank you.

Mark worked very hard to complete the installation in one day. The communication before and after installation was very good.

All went as planned, works well,no mess,thank you.

The engineer was friendly and efficient. Left the are clean and tidy.

Had problem with pressure drop on Navien boiler leaving us with no heating and hot water.
Was talked through the process by phone and within minutes pressure drop corrected.
Great firm. Excellent service

From the initial phone call to fitting and usage, every aspect was covered quickly and professionally. Great service.

Super concerned to receive an early morning call from my tenants saying no hot water on the new boiler fitted in April.
What a relief to have Phil, manager of the Operations team at Boilerhut, on the phone at 9am sharp and the situation resolved in seconds. Super grateful!

Don't give this company your details. Repeatedly called and left messages on multiple numbers. Do they really think that's a good way to treat customers.