Boilerhut Reviews 1,048

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency, clear communication, and ease of their overall experience, often at a competitive price. Reviewers are particularly impressed with the quick response times and the smooth installation process, often noting the tidiness and expertise of the engineers. However, some customers also noted issues with customer service, mentioning slow replies or unfulfilled promises regarding follow-up work like installing thermostats or larger MagnaCleans. A few other people also felt that quotes could change, and there were instances of damage during installation or concerns about the quality of the boiler commissioning.

What people talk about most

Service

Users describe positive interactions with service, highlighting excellent communication, efficiency, and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Product

Customers consistently note positive experiences with the product, often highlighting the new boiler as a... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive pricing and good value for... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the outstanding, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would highly recommend, work was completed quickly and to a high standard, they were also happy to schedule around other commitments, which was a big help. The engineer went above and beyond as... See more

Company replied

Rated 5 out of 5 stars

LPG Condenser Boiler Slight hitch on installation date but kept in the loop and rescheduled quickly. Fitters arrived and installed the new boiler with no fuss and quite fast. They cleaned up as they... See more

Company replied

Rated 5 out of 5 stars

Couldn’t recommend BoilerHut any higher! Brilliant service. Paul was great explaining the process and getting everything booked in. Rob and John were great installing everything. Job was left clean wi... See more

Company replied

Rated 5 out of 5 stars

Had a great service from start to finish. Excellent quote with a follow up call to explain any details. Job booked in very quickly. Engineer arrived exactly on time and had GasSafe ID ready, as req... See more

Company replied


Company details

  1. Boiler and Heating Service
  2. Gas Installation Service

Written by the company

Boilerhut Ltd are an online Boiler and Central Heating installation company, covering all of the UK with our head office based in Cardiff. We specialise in installing high quality Gas, Oil, LPG and Biomass Boilers for Homeowners and Businesses. We are highly focused on combining these boilers with renewable energy devices that save money whilst reducing your carbon footprint. We are Approved Installers with major boiler manufacturers like Viessmann and Grant. Our staff are highly trained in all aspects of this market to ensure that our clients receive the best possible advice and customer service from start to finish. We provide a friendly and professional service and we could help you save money. Also all our engineers are all Gas Safe Registered, and APHC Certified giving you the peace of mind that you’re in safe hands. Not only is Boilerhut Gas Safe registered, but we are PAS 2030 accredited which means we work to a higher standard and maintain a quality management system. We have installed 1000s of boilers across the UK helping many clients save up to £590 per year by switching to a new A-rated condensing boiler, new controls and energy saving devices unique to Boilerhut.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Viessman boiler installation

Viessman boiler installation. This was carried out efficiently and to time. Very neat job and system works as indicated. Thank you to Mateo Rossi.

January 31, 2025
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut it is greatly appreciated.

Rated 5 out of 5 stars

Boilerhut - great company

Excellent advice from Paul and the installer Mark
Had excellent dealings with Phil and Sharon in the office
A first class job and service by everyone in the company

A Veismann boiler installed ( 35kilowatt) in 6 hours and even now seeing greater efficiency than the 20 year old boiler

January 31, 2025
Unprompted review
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Reply from Boilerhut

Thank you for your feedback and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

The boiler chap was very good and did…

The boiler chap was very good and did come on time he expain everythings about the boiler to me was very clean and tidy after he finish the job

January 29, 2025
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Fast flexible and complete and within…

Fast flexible and complete and within the quoted price. Good post instalation customer care. All excellent so far.

January 28, 2025
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Excellent service by boiler hut

Excellent service by boiler hut. Helpful advice prior to purchase, I ordered on Sunday and the engineer arrived Tuesday morning to fit as they appreciated we had no boiler.

Great install by the engineer, friendly, helpful, professional. He left us with the boiler working and clear instructions

Very happy overall and I would recommend boilerhut to anyone.

January 22, 2025
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Reply from Boilerhut

Thank you for your Review and for choosing and recommending Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

A clean and professional job.

After accepting the quote, Boilerhut was both courteous and efficient. The text I received informed me of the time the gas fitter would arrive, ie between 0800- 1000am, He arrived at 0900am. the work was carried out in a skilled and professional manner, with the minimum of disruption. keeping me informed at each stage of the job.

January 20, 2025
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. I got some good advice at the beginning, and there was no pressure at all to buy. The installation was arranged around my diary, installed as expected and a great-looking install at that too. Simon

January 17, 2025
Unprompted review
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

I used this company many years ago

I used this company many years ago and was impressed with price and standard of work this time I was not disappointed the price was fair and the work was outstanding the fitter took a pride in his work it's a piece of art, very please I would recommend boiler hut to anybody P.S worth more than five stars

December 19, 2024
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Reply from Boilerhut

Thank you for your Review and for recommending Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Panic Ye Not!

Paul Hughes went the proverbial mile with me. I can only thank him enough. Please don’t, for one second, think this guy is giving you the ‘hard sell’. He’s passionate…I’ll give him that. But! Everything he said/promoted/promised has been everything and more. Always approachable and knowledgeable. Nothing ever too much trouble. Thank you Paul.
Mark, the engineer/fitter was super-efficient and was ‘on it’ from the word “Go”. Diligent, intellectual, professional & tidy. A credit to himself and the company. Thank you Mark.
Everyone I have spoken to since have been the same. I reckon they all breathe gas. Sharon sorted out the warranty, service plan etc. seamlessly. Thank you Sharon.
I am 100% happy with everything.
No hesitation from me with a 10 out of 10.
Thank you Boilerhut. Xx

January 16, 2025
Unprompted review
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Reply from Boilerhut

Thank you for all your feedback, we will pass this onto all staff responsible. Thank you for choosing boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Boilerhut Excellent service

Excellent service. Professional and efficient, as well as friendly. Matteo did a great job for us on a slightly awkward installation. Delighted with the new boiler.

January 7, 2025
Unprompted review
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Thanks for your good and excellent work…

Thanks for your good and excellent work and the good standard you achieved in the short time you had I would be pleased to recommend you in future
I Watkins

January 16, 2025
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Reply from Boilerhut

Thank you for your reply and for recommending Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Very professional and feedback

Very professional and feedback. Telephone contact before and after. You were a lifeline for us.Thankyou.

January 16, 2025
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Great service!

Our boiler stopped working around 6pm, spoke to a very friendly guy, Phil from Boilerhut. He immediately WhatsApped me a video showing how to restart the boiler after a combustion lockout and offered more help over the phone in case it doesn’t work, even later that night.
Everything worked - excellent super friendly service from Phil and Boilerhut

January 15, 2025
Unprompted review
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut it is greatly appreciated.

Rated 5 out of 5 stars

Consistent Communication

Having consistent contact with the Sales/Project person was really important and even though they were very busy (over the Xmas and NY period) they did their best to be available and respond to every question and request, so that was appreciated. The installer was efficient and quick, even though it was just him. It’s been two weeks and so far so good. I do recommend Boiler Hut when you’re in a tight (and cold) spot. Thank you BH.

January 7, 2025
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Reply from Boilerhut

Thank you for your Review and for choosing and recommending Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

New boiler and fitting

I ordered my new boiler and spoke to an exceptionally polite salesman who advised me of the best boiler for my needs I was given a date and time for the boiler to be fitted. On the day of the fitting, the engineer arrived at the time indicated 08.15 am the fitter Matteo was very polite and cleaned up after him during the fitting, and there was no mess from the start to the finish. Very pleased with the boiler and was shown how to operate it. I would not hesitate to recommend this company overall extremely pleased.

January 10, 2025
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Reply from Boilerhut

Thank you for your Review and for choosing and recommending Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

A really good service from start to…

A really good service from start to finish. Friendly helpful advice at the start, no pressure to buy, but when I decided to do so a few weeks later they then fitted the boiler within 3 days. Very happy with the boiler and the service provided.

January 7, 2025
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Reply from Boilerhut

Thank you for you Review and for choosing Boilerhut, it is greatly appreciated

Rated 5 out of 5 stars

Honest and good service

They helped me with my electric boiler system. Truly professional people who understand what's needed and know how to do the job. Very responsive and hands on approach. Also I've appreciated their honesty because they could easily charge me extra hundreds of pounds since I thought that I needed a new installation unit but they inspected it and told me I didn't need it.

January 9, 2025
Unprompted review
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish and at nearly half the price quoted by another company. We are very happy indeed, thank you.

January 7, 2025
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

They know what they're doing

Boilerhut are very knowledgeable, professional, and thorough.
They fitted a new boiler and changed our entire system at pretty short notice. From Paul initially through to Matteo the fitter, they were clearly experts at what they do and I am pleased I made the right decision to go with them too.
Very pleased with the outcome.

January 3, 2025
Unprompted review
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Just a few days before Christmas and…

Just a few days before Christmas and our old boiler died. The Boilerhut team worked really hard to install a new one and despite some challenges with parts availability they got it going in time to keep us warm over the holiday. Thankyou and Happy New Year.

December 23, 2024
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut, it is greatly appreciated. Happy new year to you too.

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