Boiler Plan Reviews 960

Fantastic Job by the engineer (Luke), Pleasant, polite and professional. Luke explained the workings of the new boiler and thermostat. Well done would recommend to any one. thank you :)

Amit and Nathan installed our new boiler on the 13th@14th Jan 22 and rerouted from the loft to the kitchen,after weeks of waiting and several delays from boiler plan it was a relief that Amit and Nathan arrived,they were fast friendly and did a very good job,always had time to answer any of our queries.would recommend these engineers .

We have a boiler care plan with Domestic & General who contract out to Boiler plan uk, an engineer called and informed us we needed a new circuit board, this was on the 10/01/2022, we have had to call daily for updates from both domestic & general and boiler plan uk as neither communicate with you. We have now been told the parts will not be available until 17/01/2022 at the earliest, We have spoken to Boiler Plan Uk again and they are quite happy to leave us with no hot water or central heating in the middle of January, when you do speak to them they seem to be not interested at all, if they are such a caring company I am sure they can locate the parts needed if they made a few phone calls. I would not recommend this company or Domestic & General to anyone as they dont seem to care.

We are currently having issues with our Boiler installed by Boilerplan UK.

This all started back in November 21. I contacted Worcester first due to the 10 year warranty. They came out to try and fix the problem and advised me that the system required a power flush. The Boiler and pipe work was under 4 years and old all brand new as we had ducted air previously.

I was advised by both Worcester, British gas and an independent gas safe engineer that the system was not flushed correctly on instalment and to contact Boilerplan UK to rectify and they had caused the system failure. They had also fitted the cheapest parts possible so overcharged from the start!! Numerous phone calls later and lots of promises and agreements of it not being done correctly I was directed to Mr Leak regional manager who wanted lots of proof of all the recent visits and paperwork proving all of the above. I sent the documentation over via email on the 13th Dec and have received no further communication since. He was quite quick to blame the gentleman who services my boiler for not picking up a fault. The company also kept requesting i pay £80 for them to come and have a look at the system.

I was left with a boiler turning itself off, no hot water and no heating over winter with a new baby.

I have now paid £500 for a power flush as suggested and the system is still turning itself off.

I am Now looking to take legal advice against the company. I would honestly avoid!

Great service from Amit. Installation went smoothly and Amit ensured everything was perfect before leaving.

Amit was brilliant . Very humble and polite . Helped explain every step of the way and always mindful of the house which has only just been refurbished .

Great service and great installation

EON contracted out to this company for my boiler installation. I have had nothing but issues since the day I made my payment in full. Firstly I had to fight to get a date for installation. Secondly they have cancelled my installation date THREE times. Today's excuse for the cancellation was "human error". You would think after the catalogue of errors you would pay more attention. I'm now outside of my cooling of period, so they have me cornered... But please DO NOT SPEND YOUR MONEY WITH THIS COMPANY! Absolute shambolic service from Boiler Plan, i'm shocked that e.on would affiliate with a company like this.

New boiler installation cancelled.
My boiler has broken down and as it is currently beyond repair. The Boiler Plan office staff I spoke to were very kind, I had a video survey done mid December, all finance sorted and was waiting for an installation date, which later was set for 30th Dec. Having spent two weeks without heating or hot water ( in December and over Christmas), I received a phone call two days ago cancelling my planned installation and pushing it back to 10th of January - and this is not a definite date.
I have been trying to keep warm using electric heaters which sends my electricity usage sky high and I have no idea when my boiler is going to be installed.
I hope all Boiler Plan people have had a nice Christmas with heating and warm water available. Same goes for New Year, which my family and I will be spending in a cold house.

Kind Regards

Jo

Absolutely brilliant service by Andy the engineer ( From Leicester ) who attended a boiler problem booked via Domestic and General. Arrived early and throughout was polite, efficient and certainly knew his job, a top class engineer who fully explained what had caused the problem. Not only that, once the problem had been fixed, explained what he had done and carried out every check needed before leaving leaving making sure we were happy with what had been carried out and if any further problems give him a ring. Couldn't ask for more from this visit, very happy customers

Appalling lack of after service. I wouldn't go near them again. Don't answer phone. Tell you they are on their way and then don't turn up. Still sitting with a faulty radiator since November that I have been billed for £80. Last time I spoke to them they told me I was a priority and that the service I'd received had been totally unacceptable and they'd be in touch when they had run the complaint by their manager. Needless to say I have never hear from them again.

Excellent installation & service, although I wasn't present my father confirms my comments.
One thing & its small the original 20yr old boiler power cable was not replaced. So I have a nice new boiler with old cable. As long as it works no problem.

new boiler installed last year , kept losing pressure, many engineers visits later ( half of them couldnt be bothered) , found to be cracked inside so replaced, a year later and still losing pressure , they ant to charge me now for a visit, ripoff company

Amit came to fit my boiler, very happy with his work and customer service, thank you Amit!

Fantastic Job by the engineer, pleasant and nothing seem to hinder him considering the space he had to work in. Explained the workings of the new boiler so that even an old codger like me understood. Well done would recommend to any one.

Aaron and Amit are a real credit to Boiler Plan, after a bad start with the company they saved the day!
There work is fantastic, neat, tidy and I was finally left feeling happy.
I would 100% recommend Aaron and Amit if the chance ever arises.
Thank you guys 👍🏻

Amit from Boiler Plan UK saved the day for my boiler replacement. Amit attended my installation appointment not knowing the difficult background I had experienced with EON and their Affordable Warmth scheme. His expertise and guidance were second to none and he was able to diffuse what had been a very stressful situation for me. His attention to detail and quality of work were of a very high standard. Amit was also very respectful and empathetic to the challenges I had faced.

I first contacted EON in early August 2021 to apply for a boiler replacement via the Affordable Warmth scheme. At the end of September 2021 following an on-site survey EON confirmed I was eligible and the boiler installation would be completed 2 weeks after payment.

To my dismay and after numerous phone calls once the 2 week period had passed I was finally provided an installation appointment for early November 2021, which was then cancelled. No alternative installation date was provided by EON, instead at the end of November my case was passed on to Boiler Plan UK.

My experience with Boiler Plan UK was completely different. On my first call to them, they were able to arrange an installation within 3 weeks and sent a great, experienced engineer Amit. Finally my new boiler was installed in December 2021, 19 weeks after applying to EON!

Really disappointed with this company over the past two days. Only had our boiler installed in January. Called them multiple times yesterday to be told I had an appointment with an engineer booked at 15:00. Never got a call and when I called them I kept getting false promises saying I was next in line and would be getting a call soon. Eventually was put onto an engineer (after my 4th call to them) to be told they would get in touch with baxi for us and call us first thing in the morning. Next morning we received no call and when we called BoilerPlan back they had no record of an engineer having a call with us and that our only option is to call Baxi ourselves or pay £80 for them to come out and fix it even though we were told initially because it’s under warranty they would come out and fix it for us. 2 days wasted without any heat or water and just chasing our tail with BoilerPlan instead of getting a straight answer from them. Having to take time off work to source an engineer ourselves as I can’t stand the idea of calling them back and being messed around.

These five stars are exclusively for an engineer called Aaron.

After two weeks without heat or hot water and an installation (by Boiler Plan) that had left a new but dead boiler on our kitchen wall and the electrics in our kitchen hanging out of the wall (with a gas hob nearby), Aaron came along (even though he had significant family challenges to deal with) and sorted everything out with great skill, knowledge, and good humour.

The guy is a legend, and Boiler Plan do not deserve him.

When Sarah was in customer services, everything went like clockwork. Sadly that's no longer the case and I've tried email, web messaging and calling (cut off twice then told they're not taking calls!) but still can't get through. Something's going on and it's not good.

Very disappointing and unacceptable level of service from Boiler Plan. Avoid at all cost is my advice. They book an appointment to complete work but do not turn up and don't even tell you they won't be coming. Even worse customer service chancers like Shane and Dean will tell you any number of untruths that an engineer is on their way which never proves to be the case.