I have used Boilersrus for over twenty years and in that time they have fitted and serviced my boiler and come out to identify and repair faults along the way. They are friendly, courteous, knowledge... See more
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Absolutely delighted with the service! The office team, the surveyor, and Dean — who installed and relocated our new boiler from the garage to the loft — were exceptional. Dean was professional, tidy,... See more
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Pleasant, polite and helpful attention from the people in the office when we made our original enquiries followed by efficient job by Dean who fitted our new boiler. He turned up on time, worked very... See more
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I was called to remind me my service was due, staff always friendly . Engineer came today, very professional and friendly, Have used them for years and will continue to do so.
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Company details
Written by the company
Boilers R Us in an independent, family run business. With over 30 years in the industry, we strive to provide a quality service to the local community. We have now grown into a well respected business, serving households within South East London and Ken...
Contact info
126 Bellegrove Road , DA16 3QR, Kent , United Kingdom
- 0208 859 5497
- Enquiries@boilersrusuk.com
- boilersrus-uk.co.uk
4.9
Excellent
538 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Boiler installation
My old combi boiler was 22 years old and had done excellent service, but it was beginning to show its age so I thought it would be a good time to get it replaced. I walked to the Boilers R Us showroom in Welling and the lovely ladies there were very helpful.
A guy came to my house the next working day to survey and provided me with options - no pressure whatsoever, and the price was reasonable. He booked the installation for the following week.
The installer, Dave, was polite, friendly, arrived when expected and did a great job in removing the old boiler, installing the new one and patiently showing me how it all worked. And he left no mess at all.
Throughout the process, I was impressed with the professionalism of all at Boiler R Us and felt reassured that I was in safe hands. So far, I am very pleased with my new boiler - the water heats up much quicker than my old one. No problems noticed yet, but I feel that if I did have an issue, Boilers R Us would be easily accessible to advise if necessary.
August 27, 2024
Unprompted review
Reply from Boilers R Us
Good Afternoon,
Thank you so much for your feedback. We are very happy to hear that you are satisfied with choosing BoilersRus to install your new boiler. I will pass your comments onto the engineer and the ladies in the Welling branch. If you need any further assistance please don't hesitate to contact us.
Kind Regards
All the Team
BoilersRus
Friendly technician explaining any…was polite and tidied up after the work.
Friendly technician explaining any questions I had.
First class job.
August 28, 2024
Unprompted review
Reply from Boilers R Us
Good Afternoon,
Thank you for taking the time to leave your review.
Kind Regards
BoilersRus
Excellent service no problems at all.
Excellent service no problems at all.
August 1, 2024
Unprompted review
Reply from Boilers R Us
Good Afternoon,
Thank you for your feedback.
Kind Regards
BoilersRus
Very prompt & friendly service
Very prompt & friendly service to fix a leak at the mains stopcock in our Church hall. Boiler serviced too within a few hours of the call. As we host a Nursery, it was imperative that the problem of being without hot water was fixed speedily otherwise they would have had to close.
June 11, 2024
Unprompted review
Reply from Boilers R Us
Good Morning,
Thank you for your feedback. We are pleased we could help so promptly to your emergency and avoided any disruption to the nursery. Thank you for your continued support with using BoilersRus.
Kind Regards
All the Team
BoilersRus
They don't know what they are doing
Called out to repair Ideal Boiler not firing, Engineer attended and changed gas valve and ignition electrode. 4 weeks later same fault occurred. Engineer attended, could not fix. Left me with no hot water and heating over a bank holiday weekend. Then, radio silence from this lot, had to call in Ideal who attended and told me Boilers are us had fitted the wrong parts. Nothing wrong with the Gas valve they changed original fault was the electrodes which should have cost me just £100 fitted. Raised this with Boilers are Us. They never called back to resolve. Avoid this company. they clearly do not know what they are doing. To top it all, the boiler was still under warranty so the fix was FOC yet I'm £400 out of pocket.
The replies below suggested that you returned my call on 10th May following the Ideal visit, this is in fact false. You never called me to ask me to put my complaint in writing, you left no message, email, or text.
You also never covered the fact that your engineer fitted the wrong parts to my boiler - as confirmed by Ideal. This was the cause of the second failure and likely to be the original fault and not a £400 gas valve.
Further, The boiler was not working and was not left in a fault free condition following your second visit. Every time I drew hot water, or used the heating I had to reset the boiler - Is this a safe action for me to have to carry our given the first time your engineer attended it was 'too dangerous to use'?
The lack of communication and explanation of the above is the reason for the 1 star review.
May 1, 2024
Unprompted review
Reply from Boilers R Us
Good Morning,
Thank you for your review, I will request a response from the relevant department regarding your complaint and respond accordingly.
Kind Regards
BoilersRus
Good Afternoon 19/06/24
Thank you for your patience, I would like to update you. I am waiting on one more report from one of the engineers. Once I have gathered all the information regarding your job I will respond.
Kind Regards
Mrs Baker
BoilersRus
Good Afternoon,
Todays date 21st June 2024, Full response.
Thank you for your patience and allowing me to gather all the required information regarding your recent review.
Firstly I would like to apologies that you feel BoilersRus has not meet your expectations at this time. Our main priority as a local family run businesses is to insure all our customer are satisfied.
We attended the property after you contact us on 20/02/24 due to a ignition lock out fault on your Ideal Boiler. The engineer recommended electrodes and a new gas valve, this was accepted and booked in for the following day 21/02/24. The boiler operated fine after the repair and the engineer was satisfied with the required checks.
On the 1st May 2024 we received a call informing us that the same issue had reoccurred with your boiler and you could smell gas in the property. The engineer attended and carried out all necessary checks to the gas, boiler and components. He spoke to Ideal the manufacture while at the property and they indicated it could potentially be the burner, the engineer also confirmed there was no warranty with the manufacture due to missed annual servicing since installation. We would not have the warranty information as we did not install the boiler. The boiler was operating for heating and hot water when he left and was satisfied with internal parts.
10th May 2024 you contacted the office informing us that the manufacture Ideal had attended and you was not happy, you was informed that the office would contact you on the Monday 13th May 2024. On the 13th May we contacted you asking if you could kindly put your complaint in writing as we request any complaints by writing to correspond. We Unfortunely didn't receive any further communication until your 1 star review.
I then contacted Ideal to request the report of their visit on 10/05/24. They confirmed they attended the property to carry out a boiler service and by doing this they reinstated your warranty. If parts were required they would not have been able to carry out a service if there is faults with the boiler previously. The service passed and reported all ok. The engineer noted (sparking issue) replaced spark generator. On the report received I have no issue raised against BoilersRus with the previous work carried out as confirmed by Ideal.
I am happy to hear that you warranty has now been reinstated with Ideal and you will be covered going forward with them directly.
If you have any further queries, please contact us by email to wellingskd@gmail.com
Kind Regards
Mrs Baker
BoilersRus
Engineer arrived on time as promised
Engineer arrived on time as promised. Assessed the problem. Supplied and fitted replacement part w/out any fuss and left the premises as found. Excellent
June 4, 2024
Unprompted review
Reply from Boilers R Us
Good Morning,
Thank you for your feedback. I will pass your comments onto the engineer.
Kind Regards
All the Team
BoilersRus
Watertight
We had a problem. Sunday our combi boiler gave up the ghost. Monday, I could not be at home but gave Boilers R US a call. Tuesday morning Duane called in for assessment and quote. Wednesday we had a new boiler installed and running. Problem solved. In these times I'd almost given up believing you could get such good service. No pun intended but it was watertight. Thank you Chelsea, Duane and Mark.
May 22, 2024
Unprompted review
Reply from Boilers R Us
Good Morning Keith,
Thank you so much for sharing your experience with BoilersRus. We are so please that you was satisfied with the service we provide. I will pass your comments on to the engineers and office staff.
If you require any further assistance please do not hesitate to contact us.
Kind Regards
All the Team
BoilersRus
Excellent service
Engineer arrived on time. Respected my home by using shoe protectors. Was very efficient and explained everything. Excellent service
May 14, 2024
Unprompted review
Reply from Boilers R Us
Good Afternoon,
Thank you for your review.
Kind Regards
All the Team
BoilersRus
Consistently Excellent
I’ve been a customer of Boilers R Us since 2016 when I had a new boiler installed. I continue to use them for annual servicing and any other plumbing and heating work I need. Recently I had another radiator replaced to further upgrade my heating. I found the customer service excellent as always, the price good value for money, and the quality of the work outstanding.
May 10, 2024
Unprompted review
Reply from Boilers R Us
Good Morning Sean,
Thank you for your feedback and taking the time to leave your review. We are happy to hear that the recent work carried out in your property was satisfactory. Thank you for your continued support over the years.
Kind Regards
All the Team
BoilersRus
Excellent service, as always
One of their engineers has just carried out the annual service on our boiler. He arrived promptly, was courteous and efficient and very thorough.
May 13, 2024
Unprompted review
Reply from Boilers R Us
Good Afternoon,
Thank you for your review and continued support.
Kind Regards
All the Team
BoilersRus
Had our yearly boiler service today.
Had our yearly boiler service today.
The engineer was a lovely fella and carried out a first class job.
May 10, 2024
Unprompted review
Reply from Boilers R Us
Good Morning,
Thank you for taking the time to leave us a review. We really appreciate your feedback. We are pleased to hear you was satisfied with the engineer and the service that was carried out in your property.
Kind Regards
All the Team
BoilersRus
Just had my kitchen tap replaced by…
Just had my kitchen tap replaced by Boilers R Us.
They did a great job clean, tidy and quick.
Would definitely recommend them if you are wanting any plumbing or heating jobs done.
April 5, 2024
Unprompted review
Reply from Boilers R Us
Good Morning,
Thank you for your review. We are pleased that you was satisfied with the recent work that was carried our at your property.
Kind Regards
All the Team
BoilersRus
Great service and great value for money!
Great service and great value for money! Everyone we dealt with from the company throughout the process of getting a new boiler could not have been more helpful. They provided all the information we needed and the install service was spot on. Could not recommend them more! 10/10 thank you!
March 28, 2024
Unprompted review
Reply from Boilers R Us
Good Morning,
Thank you so much for your lovely feedback. We are so pleased you was happy with our overall services. We really appreciate your support in using BoilersRus as your local heating company.
If you require any further assistance, please don't hesitate to contact us, or pop into one of our branches.
Kind Regards
All the Team
BoilersRus
Knowledgeable Professional Engineer
Knowledgeable Professional Engineer
Knew what he had to do and got on with it with the occasional chit-chat pleasantries
March 21, 2024
Unprompted review
Reply from Boilers R Us
Good Morning,
Thank you for your kind feedback, and taking the time to leave a review we really appreciate it.
Kind Regards
All the Team
BoilersRus
Very pleased with service and engineer
Very pleased with service and engineer. He arrived on time, clean, neat, friendly, personable and knowledgeable. Will definitely book again. Thank you
March 7, 2024
Unprompted review
Reply from Boilers R Us
Good Afternoon,
Thank you very much for your lovely feedback.
Kind Regards
All the Team
BoilersRus
BOILER SERVICE
I was extremely pleased with my service the gas service man was very polite and very thorough every thing was checked thoroughly
I will continue to have my service done by Boilers are us such a professional company
February 26, 2024
Unprompted review
Reply from Boilers R Us
Good Afternoon,
Thank you for your kind words, I will pass this onto the engineer. We are very grateful for your continued support.
Kind Regards
All the Team
BoilersRus
They fitted the boiler 2 years ago
They fitted the boiler 2 years ago have done the service on the boiler since came done the checks no mess explained the things he’d done no trouble great engineer
February 22, 2024
Unprompted review
Reply from Boilers R Us
Good Afternoon,
Thank you for taking the time to leave your feedback. We are pleased to hear that you are satisfied with our overall service and continue to maintain your boiler with BoilersRus.
Kind Regards
All the Team
BoilersRus
My Dad recently had a new boiler…
My Dad recently had a new boiler installed. His on the other side of 80 and his hearing is not the best. They treated him so lovely and like nothing was too much trouble. They are still helping him now, not because there is anything wrong, but he keeps forgetting what they have told him. From the ladies in the office to the guys that fitted the builder, all have be kind and nice. Thank you. Thats what you call customer service, others could earn a thing from you guys.
February 6, 2024
Unprompted review
Reply from Boilers R Us
Good Afternoon,
Thank you so much for your lovely review. We are so pleased we could help in changing your dads boiler and giving him the extra support. If you do require anything further we are only a phone call away, or your more then welcome to visit our offices.
Kind Regards
All the Team
BoilersRus
Top tradesman efficient and…
Top tradesman efficient and knowledgeable
Pleasant and sociable
February 21, 2024
Unprompted review
Reply from Boilers R Us
Good Afternoon,
Thank you for your review.
Kind Regards
All the Team
BoilersRus
Excellent service from Boilers R Us, Welling
We had recent issues with our Boiler and Boilers R Us been so helpful as trying to fix, engineers have been great. Peter tried to fix, then we had water flooding from it, and on a phone call Dwayne came the same day to give advice and support. And as the boiler now old he advised about best options and checked to see availability of a new boiler and engineer who was available next day. This was Ollie who was happy to come out on a Saturday. Ollie was an absolute pleasure to have in our home, contacted the day before to check time of arrival was ok, and from arrival, carried out work, updating us on everything, very professional, clean and tidy and doing everything to reassure us about the new boiler and function. Can’t praise Ollie enough. And the attention Boilers R Us team gave to our emergency.
February 10, 2024
Unprompted review
Reply from Boilers R Us
Good Morning Mrs Ohene,
Thank you for taking the time to leave your lovely review. I will pass your comments onto the engineers. Thank you for choosing BoilersRus to maintain and fit your new boiler. If you require any further assistance please don't hesitate to call or pop by our Welling branch.
Kind Regards
All the Team
BoilersRus
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