Boingo fiber came to my neighborhood last year and I was excited to try it out. Since setting up my service, there’s been problem after problem. Outages occur regularly and at the worst of times. Doub... See more
Company replied
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See what reviewers are saying
Really fast wifi speed, rarely any disconnects except for a few times but it usually resolves itself within the hour. I've had no problems and am pretty satisfied overall.
Company replied
excellent service i have been using it for years and it has not let me down i recommend this for anyone in the barracks that needs wifi
Company replied
Boingo has been very helpful, interactive and useful for any use whether it’s at home, gaming or for work use. I’ve had no problems with the service and the customer service is excellent
Company replied
Company details
Written by the company
Boingo connects you to the people and things you love with our 1 million+ Wi-Fi hotspots around the world.
Contact info
United States
- 800-880-4117
- support@boingo.com
- boingo.com
4.1
Great
534 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
This company is genuinely a scam
This company is genuinely a scam and worthless. They NEVER deliver on the internet speeds they advertise in their internet plans. In my opinion you’re much better off paying for any other company or service available in your region. If you’re using a console or something of the sort I highly recommend a hardwire with any other company.
April 15, 2026
Unprompted review
Reply from Boingo Wireless
Hi Antonio,
This is not the experience we want you to have. We value all feedback, and want to resolve your issue promptly! Please private message your username, the email address associated to your account, along with the details of the connection issue you are experiencing. We look forward to resolving this issue for you.
Best regards,
Anthony
These scammers
These scammers get monopoly contracts on airports and military bases and then start robbing people, their service should get audited and fined, i just feel scammed. They charge an outrageous amount of 85 dollars/month for a 200Mb speed that you can only connect on 2 devices max, when in reality, their service is 10 times worse than an LTE signal.
Cant buff a video on crunchyroll on HBO on decent quality almost never other than on late nights, and even on the poorest quality, still stops the video to load every 1-2 min. When playing games online such as lol, the best ping u get is a 200 spiking to 2000 every 2 seconds, absolutely aggravating.
I wonder how such a complete scam of a company gets so many monopoly contracts, i hope some Customer Experience org audit them for their service+outrageous charge and close their doors.
April 11, 2026
Unprompted review
Reply from Boingo Wireless
Hi Lucas,
This is not the experience we want you to have. We value all feedback, and want to resolve your issue promptly! Please private message your username, the email address associated to your account, along with the details of the connection issue you are experiencing. We look forward to resolving this issue for you.
Best regards,
Anthony
Reply from Boingo Wireless
Hi Lou,
Thank you for your feedback. We know everyone has different expectations when it comes to pricing, and we truly respect your perspective. Our goal is to provide consistent quality and value. Again thank you for your feedback—it helps us continue to improve.
Best regards,
Anthony
Sometimes it comes on and of
April 10, 2026
Unprompted review
Reply from Boingo Wireless
Hi Samantha,
Thank you for the 4-Stars. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Anthony
Is good
Is good, used bingo on deployment and in the barracks always works
April 10, 2026
Unprompted review
Reply from Boingo Wireless
Hi Evan,
Thank you for the 5-Stars. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Anthony
Reply from Boingo Wireless
Hi Isaac,
Thank you for your feedback Isaac. We're glad you had a great experience with Boingo Wireless Customer Service. Hope you have an enjoyable day!
Best Regards,
Anthony
Reply from Boingo Wireless
Hello Mohab,
Thank you for your feedback. We are glad you had a great customer experience. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Anthony
Great experience using boingo.
Been a boingo customer for 2 years, been great throughout.
April 9, 2026
Unprompted review
Reply from Boingo Wireless
Hi Logetta,
Thank you for the 5-Stars. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Anthony
Reply from Boingo Wireless
Hi Daniel,
Thank you for the 5-Stars. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Anthony
I like it because it works without a router
I like it because it works without paying a lot!
September 10, 2025
Unprompted review
Reply from Boingo Wireless
Hi Nathaniel,
Thank you for the 4-Stars. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Anthony
The WiFi is amazing for my work section
The WiFi is amazing for my work section
April 10, 2026
Unprompted review
Reply from Boingo Wireless
Hello Richard,
Thank you for your feedback. We are glad you had a great experience with Boingo Wireless. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Anthony
Zayra is amazing and super informative
Zayra is amazing and super informative! Thanks for your help Zayra!
April 10, 2026
Unprompted review
Reply from Boingo Wireless
Hi Joy,
Thank you for your feedback. We are glad you had a great experience with customer experience. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Anthony
Boingo is reliable and good
April 10, 2026
Unprompted review
Reply from Boingo Wireless
Hi Ryan,
Thank you for the 5-Stars. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Anthony
Reply from Boingo Wireless
Hi Jose,
Thank you for your feedback. Thank you for your support and choosing Boingo Wireless. Have a wonderful day!
Best Regards,
Anthony
excellent service i have been using it…
excellent service i have been using it for years and it has not let me down i recommend this for anyone in the barracks that needs wifi
March 12, 2026
Unprompted review
Reply from Boingo Wireless
Hi Yep,
Thank you for the 5-Stars. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Anthony
It was perfect service very reliable
February 2, 2026
Unprompted review
Reply from Boingo Wireless
Hello Carter,
Thank you for your feedback. We are glad you had a great customer experience. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Anthony
Good customer service
March 12, 2026
Unprompted review
Reply from Boingo Wireless
Thank you for your feedback Johnathan. We're glad you had a great experience with Boingo Wireless Customer Service. Hope you have an enjoyable day!
Best Regards,
Anthony
Arguably the worst wifi I’ve ever used
Arguably the worst wifi I’ve ever used. I’d rather use plane wifi
March 1, 2026
Unprompted review
Reply from Boingo Wireless
Hi Landon,
I think you're mistaken Boingo with other companies. We don't provide Wi-Fi services on planes.
Best Regards,
Anthony
Charlotte with Boingo is the greatest…
Charlotte with Boingo is the greatest woman I’ve met in my life. Saved me time and money couldn’t recommend her enough
February 28, 2026
Unprompted review
Reply from Boingo Wireless
Hi Randy,
Thank you for your feedback. We're glad you had a great experience with Boingo Wireless Customer Service. Hope you have an enjoyable day!
Best Regards,
Anthony
Reply from Boingo Wireless
Thank you for your feedback John. We are glad you had a great customer experience. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Anthony
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