Boingo fiber came to my neighborhood last year and I was excited to try it out. Since setting up my service, there’s been problem after problem. Outages occur regularly and at the worst of times. Doub... See more
Company replied
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See what reviewers are saying
Really fast wifi speed, rarely any disconnects except for a few times but it usually resolves itself within the hour. I've had no problems and am pretty satisfied overall.
Company replied
excellent service i have been using it for years and it has not let me down i recommend this for anyone in the barracks that needs wifi
Company replied
Boingo has been very helpful, interactive and useful for any use whether it’s at home, gaming or for work use. I’ve had no problems with the service and the customer service is excellent
Company replied
Company details
Written by the company
Boingo connects you to the people and things you love with our 1 million+ Wi-Fi hotspots around the world.
Contact info
United States
- 800-880-4117
- support@boingo.com
- boingo.com
4.1
Great
534 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Fast and easy
February 28, 2026
Unprompted review
Reply from Boingo Wireless
Hi Braeden,
Thank you for the 5-Stars. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Anthony
Great service!
February 27, 2026
Unprompted review
Reply from Boingo Wireless
Hi Vi,
Thank you for your feedback. That's very kind of you to say. Thank you for your support and choosing Boingo Wireless. Have a wonderful day!
Best Regards,
Anthony
When gaming the connection isn’t always…
When gaming the connection isn’t always the best but for the most part it’s really good.
February 6, 2026
Unprompted review
Reply from Boingo Wireless
Hi Rashad,
Thank you for the 4-Stars. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Art
Reply from Boingo Wireless
HI JS,
Thank you for your feedback. We are glad you had a great customer experience. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Art
WIFI Speed
The WiFi speeds were perfect to sustain myself and my families phones
December 8, 2025
Unprompted review
Reply from Boingo Wireless
Thank you for your feedback Oscar. We're glad you're enjoying your Wi-Fi services. Hope you have an enjoyable weekend!
Best Regards,
Austin
Worked really well at the 2 bases I had…
Worked really well at the 2 bases I had it on
July 1, 2025
Unprompted review
Reply from Boingo Wireless
Hi Liam,
Thank you for the 5-Stars. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Austin
Reply from Boingo Wireless
Hi Makaila,
Thank you for your feedback. We are glad you had a great experience with our Wi-Fi. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Austin
Great service
February 8, 2026
Unprompted review
Reply from Boingo Wireless
Hi Latrell,
Thank you for the 5-Stars. Thank you for choosing Boingo Wireless and have a wonderful day!
Best Regards,
Austin
Great wifi!
February 8, 2026
Unprompted review
Reply from Boingo Wireless
Hi Matthew,
Thank you for your feedback. We are glad you had a great customer experience. Thank you for choosing Boingo Wireless and have an awesome day!
Best Regards,
Austin
It’s the best WiFi that I’ve used so far
February 8, 2026
Unprompted review
Reply from Boingo Wireless
Hi Jameer,
Thank you for the 5-Stars. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Austin
Awesome
It’s pretty good love seeing the posters up in the barracks
November 20, 2025
Unprompted review
Reply from Boingo Wireless
Thank you for your feedback Logan. We're glad you had a great experience with Boingo Wi-Fi. Hope you have an enjoyable day!
Best Regards,
Austin
Just hard to hear due to phone…
Just hard to hear due to phone distortion.
January 14, 2026
Unprompted review
Constantly gets disconnected
Constantly gets disconnected over the weekend. And it reconnects the following day, just to disconnect again. Definitely don’t recommend. Huge thumbs down 👎.
January 3, 2026
Unprompted review
Reply from Boingo Wireless
Hi Jake,
Thank you for your feedback. Please send an email to wecare@boingo.com along with your account details so we can investigate the stability at your barracks. We'll also take a look at the network on your base to makes sure it is running at full capacity. Hope you have a fantastic day!
Best Regards,
Art
Good internet service
Good internet service, at times it would disconnect me from my video games but overall good despite the quirks
December 23, 2025
Unprompted review
Reply from Boingo Wireless
Hi Toby,
Thank you for the 4-Stars. If you continue having issues, please send us an email at wecare@boingo.com. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Art
Reply from Boingo Wireless
Hi Delainey,
Thank you for your feedback. We're glad you had a great experience with Boingo Wireless Customer Service. Hope you have an awesome day!
Best Regards,
Art
Online games are unplayable with this…
Online games are unplayable with this wifi if I could give it 0 stars I would
November 26, 2025
Unprompted review
Reply from Boingo Wireless
Hi Joshua,
Thank you for your feedback. Please send an email to wecare@boingo.com along with your account details so we can investigate your internet issues. We'll also take a look at the network at your location to make sure it is running at full capacity.
Hope you have an enjoyable day!
Best Regards,
Art
Best company best people
Best company best people! Absolutely love boingo!!
August 14, 2025
Unprompted review
Reply from Boingo Wireless
Hi Stephanie,
Thank you for your feedback. We are glad you had a great experience with Boingo Wireless. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Art
It makes sense that the military uses boingo.
If you want to pay stupid amounts of money for high speed internet and never actually get to use it because the internet goes down seemingly every weekend. Get boingo. If you aren’t a masochist get literally any other internet provider.
October 19, 2025
Unprompted review
Reply from Boingo Wireless
Hi Matthew
Thank you for your feedback. Please send an email to wecare@boingo.com along with your account details so we can investigate your location. We'll take a look at the network at your location to make sure it is running at full capacity. Hope you have an enjoyable day!
Best Regards,
Art
Strong connection, great service!
The internet connection is always strong and the customer service is kind, helpful and reliable! We’re very happy with our Boingo service!
July 12, 2025
Unprompted review
Reply from Boingo Wireless
Hi Sarah,
Thank you for the 5-Stars. It's great to hear you are having a great wifi experience and had an awesome experience with our customer service representatives. Thank you for choosing Boingo Wireless and have a fantastic day!
Best Regards,
Art
Reply from Boingo Wireless
Hi Devin,
Thank you for your feedback. We're happy to hear you are having an awesome wifi experience. Hope you have an enjoyable day!
Best Regards,
Art
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