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Rated 3 out of 5 stars

Boingo fiber came to my neighborhood last year and I was excited to try it out. Since setting up my service, there’s been problem after problem. Outages occur regularly and at the worst of times. Doub... See more

Company replied

Rated 5 out of 5 stars

Really fast wifi speed, rarely any disconnects except for a few times but it usually resolves itself within the hour. I've had no problems and am pretty satisfied overall.

Company replied

Rated 5 out of 5 stars

excellent service i have been using it for years and it has not let me down i recommend this for anyone in the barracks that needs wifi

Company replied

Rated 5 out of 5 stars

Boingo has been very helpful, interactive and useful for any use whether it’s at home, gaming or for work use. I’ve had no problems with the service and the customer service is excellent

Company replied

Company details

  1. Electronics & Technology

Written by the company

Boingo connects you to the people and things you love with our 1 million+ Wi-Fi hotspots around the world.


Contact info

4.1

Great

TrustScore 4 out of 5

534 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Fast and easy

February 28, 2026
Unprompted review
Boingo Wireless logo

Reply from Boingo Wireless

Hi Braeden,
Thank you for the 5-Stars. Thank you for choosing Boingo Wireless and have a great day!

Best Regards,
Anthony

Rated 5 out of 5 stars

Great service!

February 27, 2026
Unprompted review
Boingo Wireless logo

Reply from Boingo Wireless

Hi Vi,
Thank you for your feedback. That's very kind of you to say. Thank you for your support and choosing Boingo Wireless. Have a wonderful day!

Best Regards,
Anthony

Rated 4 out of 5 stars

When gaming the connection isn’t always…

When gaming the connection isn’t always the best but for the most part it’s really good.

February 6, 2026
Unprompted review
Boingo Wireless logo

Reply from Boingo Wireless

Hi Rashad,

Thank you for the 4-Stars. Thank you for choosing Boingo Wireless and have a great day!

Best Regards,
Art

Rated 5 out of 5 stars

Availability

Service, people, convenient pricing

October 16, 2025
Unprompted review
Boingo Wireless logo

Reply from Boingo Wireless

HI JS,

Thank you for your feedback. We are glad you had a great customer experience. Thank you for choosing Boingo Wireless and have a great day!

Best Regards,
Art

Rated 5 out of 5 stars

WIFI Speed

The WiFi speeds were perfect to sustain myself and my families phones

December 8, 2025
Unprompted review
Boingo Wireless logo

Reply from Boingo Wireless

Thank you for your feedback Oscar. We're glad you're enjoying your Wi-Fi services. Hope you have an enjoyable weekend!

Best Regards,
Austin

Rated 5 out of 5 stars

Best wifi

Best wifi, great experience

February 8, 2026
Unprompted review
Boingo Wireless logo

Reply from Boingo Wireless

Hi Makaila,
Thank you for your feedback. We are glad you had a great experience with our Wi-Fi. Thank you for choosing Boingo Wireless and have a great day!

Best Regards,
Austin

Rated 5 out of 5 stars

Great service

February 8, 2026
Unprompted review
Boingo Wireless logo

Reply from Boingo Wireless

Hi Latrell,
Thank you for the 5-Stars. Thank you for choosing Boingo Wireless and have a wonderful day!

Best Regards,
Austin

Rated 5 out of 5 stars

Great wifi!

February 8, 2026
Unprompted review
Boingo Wireless logo

Reply from Boingo Wireless

Hi Matthew,
Thank you for your feedback. We are glad you had a great customer experience. Thank you for choosing Boingo Wireless and have an awesome day!

Best Regards,
Austin

Rated 4 out of 5 stars

Awesome

It’s pretty good love seeing the posters up in the barracks

November 20, 2025
Unprompted review
Boingo Wireless logo

Reply from Boingo Wireless

Thank you for your feedback Logan. We're glad you had a great experience with Boingo Wi-Fi. Hope you have an enjoyable day!

Best Regards,
Austin

Rated 1 out of 5 stars

Constantly gets disconnected

Constantly gets disconnected over the weekend. And it reconnects the following day, just to disconnect again. Definitely don’t recommend. Huge thumbs down 👎.

January 3, 2026
Unprompted review
Boingo Wireless logo

Reply from Boingo Wireless

Hi Jake,

Thank you for your feedback. Please send an email to wecare@boingo.com along with your account details so we can investigate the stability at your barracks. We'll also take a look at the network on your base to makes sure it is running at full capacity. Hope you have a fantastic day!

Best Regards,
Art

Rated 4 out of 5 stars

Good internet service

Good internet service, at times it would disconnect me from my video games but overall good despite the quirks

December 23, 2025
Unprompted review
Boingo Wireless logo

Reply from Boingo Wireless

Hi Toby,

Thank you for the 4-Stars. If you continue having issues, please send us an email at wecare@boingo.com. Thank you for choosing Boingo Wireless and have a great day!

Best Regards,
Art

Rated 5 out of 5 stars

Great experience over the phone!

Great experience over the phone!

November 24, 2025
Unprompted review
Boingo Wireless logo

Reply from Boingo Wireless

Hi Delainey,

Thank you for your feedback. We're glad you had a great experience with Boingo Wireless Customer Service. Hope you have an awesome day!

Best Regards,
Art

Rated 1 out of 5 stars

Online games are unplayable with this…

Online games are unplayable with this wifi if I could give it 0 stars I would

November 26, 2025
Unprompted review
Boingo Wireless logo

Reply from Boingo Wireless

Hi Joshua,

Thank you for your feedback. Please send an email to wecare@boingo.com along with your account details so we can investigate your internet issues. We'll also take a look at the network at your location to make sure it is running at full capacity.

Hope you have an enjoyable day!

Best Regards,
Art

Rated 5 out of 5 stars

Best company best people

Best company best people! Absolutely love boingo!!

August 14, 2025
Unprompted review
Boingo Wireless logo

Reply from Boingo Wireless

Hi Stephanie,

Thank you for your feedback. We are glad you had a great experience with Boingo Wireless. Thank you for choosing Boingo Wireless and have a great day!

Best Regards,
Art

Rated 1 out of 5 stars

It makes sense that the military uses boingo.

If you want to pay stupid amounts of money for high speed internet and never actually get to use it because the internet goes down seemingly every weekend. Get boingo. If you aren’t a masochist get literally any other internet provider.

October 19, 2025
Unprompted review
Boingo Wireless logo

Reply from Boingo Wireless

Hi Matthew

Thank you for your feedback. Please send an email to wecare@boingo.com along with your account details so we can investigate your location. We'll take a look at the network at your location to make sure it is running at full capacity. Hope you have an enjoyable day!

Best Regards,
Art

Rated 5 out of 5 stars

Strong connection, great service!

The internet connection is always strong and the customer service is kind, helpful and reliable! We’re very happy with our Boingo service!

July 12, 2025
Unprompted review
Boingo Wireless logo

Reply from Boingo Wireless

Hi Sarah,

Thank you for the 5-Stars. It's great to hear you are having a great wifi experience and had an awesome experience with our customer service representatives. Thank you for choosing Boingo Wireless and have a fantastic day!

Best Regards,
Art

Rated 5 out of 5 stars

Boingo is legit home internet

Fast, affordable and good service

September 1, 2025
Unprompted review
Boingo Wireless logo

Reply from Boingo Wireless

Hi Devin,

Thank you for your feedback. We're happy to hear you are having an awesome wifi experience. Hope you have an enjoyable day!

Best Regards,
Art

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