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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, beautiful designs, and comfortable, lightweight fabrics, often highlighting the convenience of instant hijabs. Many appreciate the efficient delivery service and the exceptional customer service, noting quick responses and helpfulness with order adjustments. However, some customers experienced issues with packaging, receiving items in poor condition or without tags. A few people also encountered significant delays in order delivery and dissatisfaction with the company's response to these issues, particularly regarding refunds for undelivered prepaid orders and high customs fees with certain shipping options.

What people talk about most

Product

People report positive experiences with the product. Customers consistently praise the excellent quality,... See more

Quality

Customers consistently note positive experiences with quality. Reviewers frequently praise the excellent... See more

Delivery service

Customers generally report positive experiences with delivery services. Many reviewers praise the fast and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the team for being... See more

Order

Clients share positive opinions on order. Many customers praise the ease of ordering and quick delivery, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bokitta hijabs are v.lightweight, practical, vibrant & has different styles to cater to different contexts. I love Voila & Voila Maxi styles for its relevance to my profession & activities. I love the... See more

Company replied

Rated 5 out of 5 stars

I had some issue with the slight delay in the confirmation of my order as well as some concerns in shipping, however, Bokitta quickly responded when i inquired via email. Alhamdulillah, your quick... See more

Company replied

Rated 5 out of 5 stars

Superb Delivery Svc! Received in 2 days! Over numerous orders. Many thanks, team! I wear only Bokitta as Singapore is so humid and warm. I am a revert, so instant hijab helps! Material is also coo... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service. I accidentally ordered on the BOKITTA U.S webpage when I was supposed to order locally from their Singapore webpage. BOKITTA’s customer service rep managed to quickly cancel... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Bokitta is a leading Islamic fashion brand that designs modest, elegant, and comfortable hijabs for the everyday young and working Muslim women. Bokitta's Online Hijab Store offers fashionable, ready to wear & pinless hijabs for Muslim women. Shop plain & print instant hijabs online in chiffon, silk and more. Bokitta was founded in 2009 and become the first clothing brand to release the first instant pinless Hijab which quickly gained popularity internationally.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

198 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

So far so good..it’s just the tax when…

So far so good..it’s just the tax when the item arrived it’s too expensive..I hope someday you have a any solution for our tax payment..

August 28, 2025
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Reply from Bokitta

We appreciate your feedback, we do offer to split the order into multiple shipments however the end decision is up to the customer, hopefully soon you will be able to order your items directly from the Philippines

Rated 5 out of 5 stars

Perfect Quality and Friendly service

I had a wonderful experience with this company. The hijabs are high-quality with perfect prints, and the fabric feels comfortable and elegant. The staff was friendly, responsive, and always willing to answer my questions. I also appreciate how efficient and reliable their service was, which gave me peace of mind.

August 25, 2025
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Reply from Bokitta

We are glad we were able to meet your expectations thank you for your kind words :)

Rated 5 out of 5 stars

Gorgeous Hijabs!

Delivery was really quick. The hijabs are simply beautiful. I love all the collection and i admire the imagination behind the creation of each hijab. Please keep up the good work.
A faithful client.

August 25, 2025
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Reply from Bokitta

We appreciate your kind words and loyalty :)

Rated 5 out of 5 stars

Customer care was excellent

I had a great experience with Bokitta online shop. By mistake, I ordered the wrong item, but they contacted me quickly and solved the problem right away. The chat was very friendly, and their customer care was excellent😊

September 1, 2025
Unprompted review
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Reply from Bokitta

We are glad to be able to assist you :)

Rated 5 out of 5 stars

Pin no more!

Bokitta has put an end to every hijabi’s problem — the endless pin! The instant wear feature of this product made the everyday routine much more easier. On top of that, it is very fashionable and stands out on any occasion. Although, I wish the brand develop size options so it’s more inclusive to all face sizes. Overall, Bokitta is one of the best hijab brands out there! 🤍

August 25, 2025
Unprompted review
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Reply from Bokitta

Thank you for your kind words :)

Rated 5 out of 5 stars

Great experience with Bokitta Customer service

Had a pleasant experience with Bokitta Team (Named Rim) .
Patiently assiting my orders and carry out the issue regarding the voucher on a properly manners.
I appreciate his kind consideration as well as prompt responses to all my inquiries.

August 18, 2025
Unprompted review
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Reply from Bokitta

thank you for your feedback, we are happy to assist :)

Rated 5 out of 5 stars

Superb Delivery Svc

Superb Delivery Svc! Received in 2 days! Over numerous orders. Many thanks, team! I wear only Bokitta as Singapore is so humid and warm. I am a revert, so instant hijab helps! Material is also cooling and non restricting around the neck area. Beautiful designs and great quality! Love it!

July 28, 2025
Bokitta logo

Reply from Bokitta

We are glad that we were able to serve you , thank you for your feedback :)

Rated 3 out of 5 stars

The items were beautiful

The items were beautiful, but I was disappointed by the customs fees upon arrival, which ended up costing almost as much as the purchase itself… It’s a shame that there’s no other shipping option like Colissimo, for example, or another more affordable carrier, instead of only being able to use DHL EXPRESS, which is very expensive!

July 30, 2025
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Reply from Bokitta

Thank you for your feedback, we do ship internationally so we select the best carrier that functions internationally as for local duties/taxes, these are assessed by local authorities regardless of the carrier

Rated 5 out of 5 stars

Excellent Hijabs & customer service

Fantastic experience!!! Excellent service. I was extremely happy and have been exceptionally impressed with the services provided by Bokitta staff. They were highly professional and courteous at all times.
I was helped by Ayisha and Rim. They both are highly professional and very helpful. They have always been responsive, I would highly recommend Bokitta to everyone, who is looking for easy, comfortable and elegant hijabs. Extremely good quality materials have been used and they are stitched so beautifully. Their instant hijabs are amazing. They fit so well. One of the best hijabs that i have ever used.
A very big thank you to Ayisha and Rim for always being so helpful and going out of the way to help in beautifully customising the hijab for me as per my requirements. Thank you very much.

August 5, 2025
Unprompted review
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Reply from Bokitta

Thank you for your feedback, we appreciate the kind words and look forward to serve you in the future InShaAllah

Rated 5 out of 5 stars

Absolutely my go-to for hijabs!

I've ordered several times now and the quality has been consistently outstanding. The fabrics are soft, breathable, and built to last - you can really feel the difference. The ready-to-wear styles are especially practical and a real time-saver without compromising on elegance.
Everything is beautifully packaged, which adds such a lovely touch to the whole experience. Their customer service is excellent - always responsive, kind, and professional.
If you're looking for hijabs that combine style, comfort, and quality, this is the first place I'd recommend without hesitation

July 24, 2025
Unprompted review
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Reply from Bokitta

thank you for your kind words, we look forward to serving you in the future :)

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. I accidentally ordered on the BOKITTA U.S webpage when I was supposed to order locally from their Singapore webpage. BOKITTA’s customer service rep managed to quickly cancel my order to allow me to order from their Singapore store. Thank you! Love your instant hijabs especially the ones with light weight material.

July 28, 2025
Unprompted review
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Reply from Bokitta

We are happy to have served you :)

Rated 5 out of 5 stars

Best hijab.

Best hijab.. quality at its finest.. great products..third time to order🥰

July 22, 2025
Unprompted review
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Reply from Bokitta

Thank you for your feedback and loyalty :)

Rated 5 out of 5 stars

I rarely write reviews

I rarely write reviews, but the exceptional customer service I received from this company truly deserves recognition. From the very beginning, the support team was incredibly responsive, friendly, and genuinely committed to helping me resolve my issue. Thank you, RIM, for the great communication and smooth exchange — truly appreciated!

July 21, 2025
Unprompted review
Bokitta logo

Reply from Bokitta

We appreciate your kind words and we look forward to serving you in the future :)

Rated 5 out of 5 stars

Bokitta is by far the best company I’ve…

Bokitta is by far the best company I’ve had to work with! They helped me with everything I needed and was there every step of the way. They really care about their customers.

July 19, 2025
Unprompted review
Bokitta logo

Reply from Bokitta

We are happy that we were able to cater for your requirements, looking forward to serve you in the future :)

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