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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, beautiful designs, and comfortable, lightweight fabrics, often highlighting the convenience of instant hijabs. Many appreciate the efficient delivery service and the exceptional customer service, noting quick responses and helpfulness with order adjustments. However, some customers experienced issues with packaging, receiving items in poor condition or without tags. A few people also encountered significant delays in order delivery and dissatisfaction with the company's response to these issues, particularly regarding refunds for undelivered prepaid orders and high customs fees with certain shipping options.

What people talk about most

Product

People report positive experiences with the product. Customers consistently praise the excellent quality,... See more

Quality

Customers consistently note positive experiences with quality. Reviewers frequently praise the excellent... See more

Delivery service

Customers generally report positive experiences with delivery services. Many reviewers praise the fast and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the team for being... See more

Order

Clients share positive opinions on order. Many customers praise the ease of ordering and quick delivery, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bokitta hijabs are v.lightweight, practical, vibrant & has different styles to cater to different contexts. I love Voila & Voila Maxi styles for its relevance to my profession & activities. I love the... See more

Company replied

Rated 5 out of 5 stars

I had some issue with the slight delay in the confirmation of my order as well as some concerns in shipping, however, Bokitta quickly responded when i inquired via email. Alhamdulillah, your quick... See more

Company replied

Rated 5 out of 5 stars

Superb Delivery Svc! Received in 2 days! Over numerous orders. Many thanks, team! I wear only Bokitta as Singapore is so humid and warm. I am a revert, so instant hijab helps! Material is also coo... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service. I accidentally ordered on the BOKITTA U.S webpage when I was supposed to order locally from their Singapore webpage. BOKITTA’s customer service rep managed to quickly cancel... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Bokitta is a leading Islamic fashion brand that designs modest, elegant, and comfortable hijabs for the everyday young and working Muslim women. Bokitta's Online Hijab Store offers fashionable, ready to wear & pinless hijabs for Muslim women. Shop plain & print instant hijabs online in chiffon, silk and more. Bokitta was founded in 2009 and become the first clothing brand to release the first instant pinless Hijab which quickly gained popularity internationally.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

198 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Own your personality

I love your hijab.Modest,Artistic,Expressive,Versatile,Good material and range from many options to choose catering for every individual personality.Especially to those that are adventurous and expressive too!

June 27, 2025
Bokitta logo

Reply from Bokitta

Thank you for your kind words, we are happy you were able to find your needs in our offerings

Rated 5 out of 5 stars

Bokitta is the best hijab for all women…

Bokitta is the best hijab for all women of all ages. So easy to wear with timeless designs that can easily match your daily outfit. You will never go back to other type of hijab once you try Bokitta. The material is lightweight, suitable with any climate. You can wear it anywhere, for formal, casual, sports and even swimming. Try one today and you going to love it ❤️

July 8, 2025
Unprompted review
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Reply from Bokitta

Thank you for your kind words, we are happy you were able to find your needs in our offerings

Rated 5 out of 5 stars

Although it was my first time ordering…

Although it was my first time ordering online but I find it so convenient to purchase on this store because of it’s hassle-free online shopping through their website. And what I really love about Bokitta is that aside from the fact that they have a really good quality products, they also offer a free shipping fee!
Thank you Bokitta for providing us with amazing selection of hijabs that are comfy, instant and unique designs. I’ve been a fan just recently and I’m really addicted to your hijabs 😍

June 28, 2025
Bokitta logo

Reply from Bokitta

Thank you for your kind words, we are happy you were able to find your needs in our offerings

Rated 5 out of 5 stars

First of all

First of all, I really like the overall design of Bokitta hijabs. Talking about the fabrics, it’s very lightweight and breathable, and also it’s a modest type due to the inner lining that makes it not see-through from the “awrat” part and the size the whole scarf I love it so much. And for the designs, it gives us peace of mind and elegance when worn. And also shout out to their staff for making my request granted especially on changing designs even already checked out. 😁

June 16, 2025
Unprompted review
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Reply from Bokitta

Thank you for your kind words, we are happy you were able to find your needs in our offerings

Rated 5 out of 5 stars

Very good experience

Very good experience, I love their instant Hijabs, great quality, amazing packaging if you want to gift, large collection, fast delivery, incredible customer service, thank you for your support, you made a very happy customer :))

June 27, 2025
Unprompted review
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Reply from Bokitta

We are glad that we were up to your expectations, looking forward to serving you in the future

Rated 5 out of 5 stars

I love them

I love them! Shout out to every staff that has accommodated my requests! I’ve been collecting bokitta and even making my family and friends buying them. Hahaha! Even with order adjustments, they are so easy to talk to and quick in response. Will always buy because it’s worth every penny plus super kind employees! Allahumma Barik!

June 27, 2025
Unprompted review
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Reply from Bokitta

We are glad we were able to cater to your requests. Looking forward to serving you in the future.

Rated 5 out of 5 stars

Bokitta will never disappoint you with…

Bokitta will never disappoint you with their great customer service, the most comfortable material, great sales. All thise whom i have shown bokitta now only buy these hijaabs. Buying from many years. Always happy☺️

June 25, 2025
Unprompted review
Bokitta logo

Reply from Bokitta

We are happy we were up yo your expectations, looking forward to serving you in the future.

Rated 5 out of 5 stars

Bokitta is not messing around!

Bokitta is not messing around! I purchased 4 square chiffon print scarves, each in its own gift box with a cotton undercap! The scarves are really generous and the squares are hard to find. These are large enough to do anything you want! Prompt shipping!
My hair went downhill in my late 50s, later lost all of it to chemotherapy.
Wearing a scarf was the logical choice to look presentable and not ratty.
I generally use a 40in to 43 inch square chiffon scarf tied in a modified Israeli style veiled tichel.
Ive been under a scarf 6 years now and ive shopped at lots of hijab suppliers. I think Bokitta is a high quality store. I also like the little metallic Bokitta tag on the scarf corner. I make sure thats in the back!
Great store, and I will shop here again!

June 11, 2025
Unprompted review
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Reply from Bokitta

We are happy we were able to play a small part in your journey, we wish you a complete recovery InShaAllah.

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service and good quality products. My family, friend and I always shop for my hijabs from them.

June 12, 2025
Unprompted review
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Reply from Bokitta

We appreciate your kind words 🙏

Rated 1 out of 5 stars

Unresponsive undelivered order

I have been following up continuously for my order but there is no definite resolution. The only reply I am getting is that the order is dispatched through Shree Maruti courier which apparently has no office or POC in my location. Order was shipped on 3 June whereas I placed the order on 29 May 2025. Very disappointed.

June 11, 2025
Unprompted review
Bokitta logo

Reply from Bokitta

Thank you for the feedback, we have dispatched the order as per our standard processing times and the shipment was delayed by the courier which is totally out of our control, we understand your frustration however we will do our best to satisfy you.

Rated 5 out of 5 stars

items are super nice i just keep buying…

items are super nice i just keep buying and buying. the quality of the hijabs are top notch and the customer service are very responsive to my request.

June 10, 2025
Unprompted review
Bokitta logo

Reply from Bokitta

We appreciate your loyalty, looking forward to serving you in the future.

Rated 5 out of 5 stars

I love a Bokitta

Ive never been so happy in wearing bokitta hijab its brings confidence elegance when wore it. Wore it like crown proud and loud 😍🧕

May 28, 2025
Bokitta logo

Reply from Bokitta

We are glad that we were able to provide you with a pleasant experience, looking forward to serving you in the future.

Rated 5 out of 5 stars

Very good quality

Very good quality, amazing scarfs, very nice, breathable material, thoughtful design

May 27, 2025
Bokitta logo

Reply from Bokitta

thank you for the feedback, we hope to be able to serve you in the future.

Rated 5 out of 5 stars

I love the designs for sure

I love the designs for sure. And the delivery was very timely. Website is very user friendly except sometimes, when I click on certain scarf, it would show me a different version than what I selected. Same design different version.

May 26, 2025
Bokitta logo

Reply from Bokitta

We appreciate your feedback and will definitely take the technical issue into consideration

Rated 5 out of 5 stars

More than a scarf. It's an experience

I’ve been buying Bokitta scarves since 2018 and have never been disappointed. The scarves are made of high quality material, delivery is always fast even though I’m based in Southeast Asia and it truly feels like receiving a gift. The scarf was thoughtfully and beautifully wrapped.

May 26, 2025
Bokitta logo

Reply from Bokitta

We appreciate your feedback and loyalty, we look forward to serving you in the future.

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