Bokon Reviews 44

Created with AI, based on recent reviews

Evaluating 41 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with their orders, frequently receiving digital versions of books despite clearly ordering physical copies like hardcovers or paperbacks. Reviewers often stated that the ordering process did not indicate they were purchasing an e-book, leading to frustration when a physical product was expected, especially for gifts. The customer service was widely criticized for being unhelpful, refusing refunds or exchanges, and providing inadequate responses to complaints. Furthermore, people reported issues with refunds not being processed or being outright denied, even when the company acknowledged the order discrepancy. Some customers also encountered problems accessing the company's website, with security warnings appearing, and others mentioned not receiving any order at all.See more

Reviews shaping this summary

Ordered a book (cost £7) on 25th March 2026. I noticed they offered PayPal, until I reached the 'checkout'. No PayPal option there. But I stupidly continued with my Debit card. It's now 18th May... See more

Update: After threatening them that I would go to my credit card issuer to pursue a claim I have received a full refund. I would give them 0 stars if I could. I ordered and paid for a paperback an... See more

I wanted a hard backed book and thought that was what I had actually ordered. When I enquired about delivery, I was informed I had received my ebook. I said that I did not want an ebook, as at 72 it... See more

Absolute scam. Ordered a hardcover book and they sent me a digital version and tried to tell me that's what I ordered. They refused me a refund and were rude in their communications. DO NOT BUY FROM T... See more