My experience with Boku was great. I've contacted with Boku regarding my daughters bill and problem been resolved in few hours. I've received quick and clear information about what's going to happen a... See more
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Review summary
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What people talk about most
Based on these reviews
I had never come across Boku before until we had an issue with a case of fraud that took place from my niece's phone. I was advised to call Boku by play station network provider. I spoke to a very hel... See more
Company replied
I had never come across Boku before until we had an issue with a case of fraud that took place from my daughter's phone. I was advised to call Boku by my network provider. I spoke to a wonderful agent... See more
Company replied
My son was the victim of a social engineering scam and they ran up a £200 bill of third party charges using his mobile phone account. I contacted my mobile provider and they gave me the contact inform... See more
Company replied
Company details
Written by the company
Boku is a Business to Business payments company. We are trusted by many of the world’s biggest merchants including Google, Netflix, Spotify, Meta, Microsoft and Amazon. Merchants use our platform to offer their customers more choice and convenience when it comes to paying for goods and services. Our global network of localized payment methods includes over 300 different digital wallets, direct carrier billing and account to account payment choices. Boku’s network covers over 7.5 billion consumer payment accounts across more than 90 countries, and we process hundreds of millions of transactions on behalf of our merchants through our local payments partners every month. Boku Inc. was incorporated in 2008 and is headquartered in London, UK, with offices in the US, India, Brazil, China, Estonia, France, Germany, Indonesia, Japan, Singapore, Spain, Taiwan and Vietnam.
Contact info
United States
- support@boku.com
- boku.com
4.6
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Service very good
I am very satisfied about the people who help me ! Everything was clear and the answer to my problem
November 5, 2025
Reply from Boku, Inc.
Dear Marie-Ange,
We really appreciate your thoughtful message and positive review. Knowing that you had a great experience with our service makes our day. We’re committed to continuing to deliver the best support possible.
Sincerely,
The Boku Team
Nice easy experience all sorted out in…
Nice easy experience all sorted out in less than 24hours
November 4, 2025
Unprompted review
Reply from Boku, Inc.
Dear Lauren,
Thank you so much for your positive feedback! We’re thrilled to hear that our team responded promptly. Providing fast and reliable support is very important to us, and we’re glad we could meet your expectations.
Best regards,
The Boku Team
Reply from Boku, Inc.
Cher Carl,
Merci pour vos aimables mots ! Nous sommes heureux que notre équipe ait pu répondre rapidement à votre demande. Offrir un service rapide et efficace est notre priorité.
Bien à vous,
L’équipe Boku
Long replies
Long replies. Keeps on giving me the same email repeatedly knowing nothing is changing.
October 28, 2025
Reply from Boku, Inc.
Dear Samuel,
Thank you for your feedback. We're sorry to hear about the issue you've experienced. We understand how frustrating it can be when something goes wrong with a charge.
After reviewing our records, we see that a case was opened following your inquiry, and our support team has already resolved and responded to you via email.
Please let us know by responding to the email if you need further support.
We’re here and ready to help.
Kind regards,
The Boku Team
My first experience with this kind of…
My first experience with this kind of telephone fraud, so when I found that Boku was there to help me,I was so surprised how easily things were handled I was really impressed. Thank you team Boku. Excellent service.
October 27, 2025
Reply from Boku, Inc.
Dear John,
Thank you very much for your kind words and positive review! We’re delighted to know that you had a great experience with our service. Providing timely, helpful support is always our top priority, and it’s wonderful to hear we met your expectations.
Warm regards,
The Boku Team
High phone bill
Helping me with bills that I didn't made though my phone number
Was really helpful
November 3, 2025
Reply from Boku, Inc.
Dear Richard,
Thanks so much for your lovely review! We’re thrilled that our team could help and that you had a smooth experience. We truly value your trust and look forward to serving you again soon.
All the best,
The Boku Team
Everything was arranged quickly
Everything was arranged quickly, after an email it was fine
November 3, 2025
Reply from Boku, Inc.
Dear Daniel,
We really appreciate your thoughtful message and positive review. Knowing that you had a great experience with our service makes our day. We’re committed to continuing to deliver the best support possible.
Sincerely,
The Boku Team
Thanks for your help
October 27, 2025
Reply from Boku, Inc.
Dear Laetitia,
We really appreciate your thoughtful message and positive review. Knowing that you had a great experience with our service makes our day. We’re committed to continuing to deliver the best support possible.
Sincerely,
The Boku Team
Very quick response, great service.
Very quick response, understanding of the situation.
October 30, 2025
Reply from Boku, Inc.
Dear Dale,
Thank you very much for your kind words and positive review! We’re delighted to know that you had a great experience with our service. Providing timely, helpful support is always our top priority, and it’s wonderful to hear we met your expectations.
Warm regards,
The Boku Team
They resolved my query quickly and…
They resolved my query quickly and efficiently and kept me updated . Very happy and would recommend.
October 21, 2025
Reply from Boku, Inc.
Dear Vicki,
We’re so grateful for your wonderful feedback! It’s great to know that our swift response made your experience a good one.
We’ll continue striving to ensure that every interaction is just as seamless and helpful.
With appreciation,
The Boku Team
Very fast response and seemed to sort…
Very fast response and seemed to sort the problem out very quickly. Still waiting on my refund though.
October 27, 2025
Reply from Boku, Inc.
Dear Ross,
Thank you for your kind message and positive feedback. We’re very pleased that you were satisfied with our quick assistance.
At Boku, we understand how valuable prompt support is, and we’re committed to maintaining that standard for you.
Sincerely,
The Boku Team
Very fast responding to a specific…
Very fast responding to a specific issue. They solve the problem very satisfied.
October 27, 2025
Reply from Boku, Inc.
Dear Astrit,
Thank you so much for your kind words and your positive review! We're glad to hear you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience.
Thank you
The Boku Team
Excellent Customer Service
Responded very quickly to my query and provided a full refund. Absolutely excellent level of service. Completely exceeded my expectations. Can’t praise them high enough and I wish there were more organisations that provided the same level of customer service.
October 27, 2025
Reply from Boku, Inc.
Dear Martin,
We really appreciate your kind words and positive feedback! It means a lot to know you had such a good experience with us. We’ll keep working hard to deliver the fast and friendly service you deserve.
Thanks again,
The Boku Team
I received excellent service.
October 23, 2025
Unprompted review
Reply from Boku, Inc.
Dear Mrs Subhan,
Thank you so much for your kind words and your positive review! We're glad to hear you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience.
Thank you
The Boku Team
They was PERFECT !!
October 24, 2025
Unprompted review
Reply from Boku, Inc.
Dear Bolo Jean-Luc,
Thank you very much for your positive feedback! We’re delighted that we were able to respond to you quickly.
We understand how important it is to receive support as soon as possible, and we always do our best to provide the best possible experience.
Thank you,
The Boku Team
BOKU was fast to solve my problem with…
BOKU was fast to solve my problem with no arguments!
October 24, 2025
Reply from Boku, Inc.
Dear Patrick Llewellyn Gerardi,
Thank you so much for your kind words and your positive review! We're glad to hear you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience.
Thank you
The Boku Team
Reply from Boku, Inc.
Dear Dan Moreland,
Thank you so much for your kind words and your positive review! We're glad to hear you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience.
Thank you
The Boku Team
Reply from Boku, Inc.
Dear Jeffrey Nyathi,
Thank you for your feedback. We're sorry to hear about the issue you've experienced.
After reviewing our records, we see that a case was opened following your inquiry, and our support team has already responded to you via email.
We’ll be sending you another follow-up email to provide an update and ensure everything is resolved.
We're here to help and appreciate your patience.
Kind regards,
The Boku Team
quick and easy
October 21, 2025
Reply from Boku, Inc.
Dear Claire White.
Thank you so much for your positive review! We're glad to hear you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience.
Thank you
The Boku Team
Strong Help after Social-Pishing accident
After a case of social phishing, an unspeakable back-and-forth between Sunrise and Sony over who was responsible was going on during a month. When Boku was turned on, they solved the problem very quickly and without any complications.
Many thanks,
Matthias
October 23, 2025
Reply from Boku, Inc.
Dear Kunde,
Thank you very much for your positive feedback! We’re delighted that we were able to respond to you quickly.
We understand how important it is to receive support as soon as possible, and we always do our best to provide the best possible experience.
Thank you,
The Boku Team
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