My experience with Boku was great. I've contacted with Boku regarding my daughters bill and problem been resolved in few hours. I've received quick and clear information about what's going to happen a... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had never come across Boku before until we had an issue with a case of fraud that took place from my niece's phone. I was advised to call Boku by play station network provider. I spoke to a very hel... See more
Company replied
I had never come across Boku before until we had an issue with a case of fraud that took place from my daughter's phone. I was advised to call Boku by my network provider. I spoke to a wonderful agent... See more
Company replied
My son was the victim of a social engineering scam and they ran up a £200 bill of third party charges using his mobile phone account. I contacted my mobile provider and they gave me the contact inform... See more
Company replied
Company details
Written by the company
Boku is a Business to Business payments company. We are trusted by many of the world’s biggest merchants including Google, Netflix, Spotify, Meta, Microsoft and Amazon. Merchants use our platform to offer their customers more choice and convenience when it comes to paying for goods and services. Our global network of localized payment methods includes over 300 different digital wallets, direct carrier billing and account to account payment choices. Boku’s network covers over 7.5 billion consumer payment accounts across more than 90 countries, and we process hundreds of millions of transactions on behalf of our merchants through our local payments partners every month. Boku Inc. was incorporated in 2008 and is headquartered in London, UK, with offices in the US, India, Brazil, China, Estonia, France, Germany, Indonesia, Japan, Singapore, Spain, Taiwan and Vietnam.
Contact info
United States
- support@boku.com
- boku.com
4.6
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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good results
The content of the emails was not entirely clear, but the result was convincing.
October 20, 2025
Reply from Boku, Inc.
Dear Ralf,
Thank you so much for your positive review! We're glad to hear you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience.
Thank you
The Boku Team
Fraud sorted out by Boku
Able to sort out the fraudulent use of one of my phone numbers. Did not buy anything from Boku
October 15, 2025
Reply from Boku, Inc.
Dear Tony,
Thank you so much for your kind words and your positive review! We're glad to hear you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience.
Thank you
The Boku Team
Thank you to Karine who dealt with my…
Thank you to Karine who dealt with my issue very quickly, i was expecting my dispute to take weeks so within two days amazing and also thank you for responding to my “thanking you dor helping” email - unexpected and appreciated. Good work
October 22, 2025
Unprompted review
Reply from Boku, Inc.
Dear Luke,
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our service. Providing timely and helpful support is something we truly care about, and it's great to know we're hitting the mark. We’re always working to give our customers the best possible experience.
Thank you
The Boku Team
They replied to my emails very quickly…
They replied to my emails very quickly and helped me solve my problem effectively!!!
October 22, 2025
Reply from Boku, Inc.
Dear Yerusalem,
Thank you so much for your kind words and your positive review! We're glad to hear you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience.
Thank you
The Boku Team
Quick reply in less than one day.
October 14, 2025
Reply from Boku, Inc.
Dear Thomas N,
Thank you so much for your kind words and your positive review! We're glad to hear you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience.
Thank you
The Boku Team
First time dealing with Boku in what…
First time dealing with Boku in what was a sensitive situation. Entire experience from recommendation to finish was first class / 5⭐️
Thank You!
October 14, 2025
Reply from Boku, Inc.
Dear DW,
Thank you very much for your positive feedback! We’re delighted that we were able to respond to you quickly.
We understand how important it is to receive support as soon as possible, and we always do our best to provide the best possible experience.
Thank you,
The Boku Team
Reply from Boku, Inc.
Dear Admel,
Thank you so much for your kind words and your positive review! We're glad to hear you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience.
Thank you
The Boku Team
Very helpful
Very helpful and very fast to respond..I had expected some delays or some problems, but they were very quick to help with my issue
Id recommend them to anyone.
Cheers again
Craig
October 13, 2025
Reply from Boku, Inc.
Dear Craig,
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our service. Providing timely and helpful support is something we truly care about, and it's great to know we're hitting the mark. We’re always working to give our customers the best possible experience.
Thank you
The Boku Team
Fast and precise
October 21, 2025
Reply from Boku, Inc.
Dear Antoine,
Thank you so much for your kind words and your positive review! We're glad to hear you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience.
Thank you
The Boku Team
fantastic work-fantastic impression
fast work, good understabding for my problem, helped me as it should be, very very good impression
October 21, 2025
Reply from Boku, Inc.
Dear Edda-Doriene,
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our service. Providing timely and helpful support is something we truly care about, and it's great to know we're hitting the mark. We’re always working to give our customers the best possible experience.
Thank you
The Boku Team
Reply from Boku, Inc.
Dear Louisherbillon,
Thank you so much for your kind words and your positive review! We're glad to hear you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience.
Thank you
The Boku Team
Treatment PERFECT
October 20, 2025
Reply from Boku, Inc.
Dear Moebus,
Thank you so much for your kind words and your positive review! We're glad to hear you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience.
Thank you
The Boku Team
Reply from Boku, Inc.
Dear Franck,
Thank you so much for your kind words and your positive review! We're glad to hear you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience.
Thank you
The Boku Team
Nothing has been done to deal with the…
Nothing has been done to deal with the Fraud on my account I’m fuming
October 13, 2025
Reply from Boku, Inc.
Dear Demi,
Thank you for your feedback. We're sorry to hear about the issue you've experienced.
After reviewing our records, we see that a case was opened following your inquiry, and our support team has already responded to you via email.
We’ll be sending you another follow-up email to provide an update and ensure everything is resolved.
We're here to help and appreciate your patience.
Kind regards,
The Boku Team
Prompt response and resolution given
October 17, 2025
Reply from Boku, Inc.
Dear Chantal,
Thank you so much for your kind words and your positive review! We're glad to hear you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience.
Thank you
The Boku Team
Boku is an example of how customer…
Boku is an example of how customer service should be: helpful, accommodating, friendly, and very professional. This is how every customer service should be.
October 10, 2025
Reply from Boku, Inc.
Dear Loetschi,
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our service. Providing timely and helpful support is something we truly care about, and it's great to know we're hitting the mark. We’re always working to give our customers the best possible experience.
Thank you
The Boku Team
The one I spoke with him He was very…
The one I spoke with him He was very professional I don’t Have word to Thank Him He is very friendly nd He Resolved my issue
October 17, 2025
Reply from Boku, Inc.
Dear Abduurazak,
Thank you so much for your kind words and your positive review! We're glad to hear you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience.
Thank you
The Boku Team
Prompt Refund after suspicious activity
A refund on suspicious activity was dealth with promptly and without any problems. Seemless service. Great Job!
October 16, 2025
Reply from Boku, Inc.
Dear Carmel,
Thank you so much for your kind words and your positive review! We're glad to hear you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience.
Thank you
The Boku Team
Great Customer Service.
October 9, 2025
Reply from Boku, Inc.
Beste Kayhan,
Hartelijk dank voor uw fijne woorden! Het is altijd ons doel om snelle en behulpzame ondersteuning te bieden.
We waarderen het zeer dat u de tijd heeft genomen om uw ervaring met ons te delen.
Vriendelijke groeten,
Het Boku-team
Reply from Boku, Inc.
Dear Paige,
Thank you for your kind message and positive feedback. We’re very pleased that you were satisfied with our quick assistance.
At Boku, we understand how valuable prompt support is, and we’re committed to maintaining that standard for you.
Sincerely,
The Boku Team
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