Imagine if you had the most entitled people with the worst possible software and the highest limitations, paired with terrible support. Everything broke all the time, you lost money, and then they w... See more
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See what reviewers are saying
I just started using Bokun. Tried many other services before and since I have "outside the box needs" none of them could solve my problems. Bokun takes time to set up and optimize, but that's the thin... See more
Company replied
Really easy to use platform which is also quite flexible to your needs. I find with any website builder / CMS that they typically struggle to accommodate to all your needs. Which is obvious, bec... See more
Company replied
We are a tour operator and have used Bokun for several years now. It allows us to easily sell on our website, track a variety of bookings in the sales feed and make contracts that connects us with va... See more
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Company details
Written by the company
Bókun powers the world’s experiences - helping operators and resellers to manage the ‘how’ behind their ‘wow.’ Book, manage, and grow in one place, so you can deliver unforgettable moments while Bókun handles the details. Connect instantly to thousands of OTAs, resellers, and suppliers, automate admin, and put bookings on autopilot. No drama, just results. One solution, global reach. Built in Iceland, trusted worldwide, part of Tripadvisor.
Contact info
3.9
Great
291 reviews
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Team at Bokun is great
The Team at Bokun is great!
All-around supportive team, available to answer any question twice, which makes the integration to the platform easy.
March 27, 2023
Unprompted review
Reply from Bókun, a Tripadvisor company
Hello, thank you for taking the time to review us! We're happy you hear that you like our service, and platform. We'll forward your feedback to our team, they'll be happy to hear it! Looking forward to continuing our work with you in the future! Best wishes, Valerie - Bókun Support Team
PERFECT ATTENTION
March 26, 2023
Unprompted review
Reply from Bókun, a Tripadvisor company
Hello, thank you for taking the time to review us! We're happy you hear that you like our service, and platform. We look forward to continuing our work with you in the future! Best wishes, Valerie - Bókun Support Team
The product is amazing and optionsti…
The product is amazing and optionsti are unlimited if you take the time to fully understand them . Customer service is always great and fast and if you really have deep and complicated questions they will always follow up over email. There is no booking software that can compete on price.
March 23, 2023
Unprompted review
Reply from Bókun, a Tripadvisor company
Hello, thank you for taking the time to review us! We're happy you hear that you like our service, customer service and platform. We'll be sure to forward your feedback to our team and look forward to continuing our work with you in the future! Best wishes, Valerie - Bókun Support Team
We got to resolve our query and bokun…
We got to resolve our query and bokun wanted to help us very soon
March 22, 2023
Unprompted review
Reply from Bókun, a Tripadvisor company
Hello, thank you for taking the time to review us! We're happy you hear that you like our service, and platform. We look forward to continuing our work with you in the future! Best wishes, Valerie - Bókun Support Team
Using Bokun for 7 weeks now
Using Bokun for 7 weeks now. I am quite happy with the app and very satisfied by the customer service. I had many questions or solutions to ask. I always found either a direct answer with the Bokun chat or a video call appointment option.
So far I am very satisfied with my Bokun Pro subscription.
March 22, 2023
Unprompted review
Reply from Bókun, a Tripadvisor company
Hello Frantz, thank you for taking the time to review us! We're happy you hear that you like our service, and platform. We'll be sure to pass your feedback to the relevant department, and we look forward to continuing our work with you in the future! Please feel free to reach out if you have any additional questions, we're happy to help you! Best wishes, Valerie - Bókun Support Team
Bokun's customer support is quick and…
Bokun's customer support is quick and helpful. I have been having great experiences with them.
February 22, 2023
Unprompted review
Reply from Bókun, a Tripadvisor company
Hello Yanshu, thank you for taking the time to review us! We're happy you hear that you like our service, and platform. We'll be sure to pass your feedback to the relevant department, and we look forward to continuing our work with you in the future! Best wishes, Valerie - Bókun Support Team
Bokun staff is excellent
Bokun staff really takes into consideration what agents want and need. They are always helpful and try to fix whatever comes on their desk as soon as possible.
March 13, 2023
Unprompted review
Reply from Bókun, a Tripadvisor company
Hello Ragna, thank you for taking the time to review us! We're happy you hear that you like our service, and platform. We'll be sure to pass your feedback to the relevant department, and we look forward to continuing our work with you in the future! Best wishes, Valerie - Bókun Support Team
You are awesome
Dear partners,
Thank you very much for you support! Nikki was excellent and very kind!
Please continue with your great work!
March 21, 2023
Unprompted review
Reply from Bókun, a Tripadvisor company
Hello Joana, thank you for taking the time to review us! We're happy you hear that you like our service, and platform, and we look forward to continuing our work with you in the future! Best wishes, Valerie - Bókun Support Team
Reply from Bókun, a Tripadvisor company
Hello, thank you for taking the time to review us! We're happy you hear that you like our partnerships, connections and platform, and we look forward to continuing our work with you in the future! Best wishes, Valerie - Bókun Support Team
Reply from Bókun, a Tripadvisor company
Hello, thank you for taking the time to review us! We're happy you hear that you like our service and platform, and we look forward to continuing our work with you in the future! Best wishes, Valerie - Bókun Support Team
Excellent service
March 11, 2023
Unprompted review
Reply from Bókun, a Tripadvisor company
Hello, thank you for taking the time to review us! We're happy you hear that you like our service, and we look forward to continuing our work with you in the future! Best wishes, Valerie - Bókun Support Team
Reply from Bókun, a Tripadvisor company
Hello Giuseppe, thank you for taking the time to review us! We're happy you hear that you like our service, and we look forward to continuing our work with you in the future! Best wishes, Valerie - Bókun Support Team
Sophisticated service
Sophisticated service. We were looking for a booking engine for our outdoor activity. However, this app turned out to be much more than just a booking module.
As a business owner in the travel industry, I highly recommend Bokun to other tour and activity providers. This app has revolutionized the way we operate our business and has helped us reach a wider audience than ever before.
Bokun provides a comprehensive booking platform that makes it easy for customers to book and pay for our tours and activities. The app is easy to use and provides a seamless experience for customers, which has helped us increase our bookings and revenue.
What sets Bokun apart from other booking platforms is the level of customization it offers. We are able to create custom tour packages, set our own prices, and manage our inventory in real-time. This level of control has allowed us to tailor our offerings to the needs of our customers and offer a more personalized experience.
Bokun also provides a suite of powerful tools for managing our business, including analytics, reporting, and customer management. These tools have helped us streamline our operations and make data-driven decisions that have led to growth and success.
Overall, I highly recommend Bokun to any tour and activity provider looking to grow their business and reach a wider audience. This app has been a game-changer for us, and we are confident it can be for other businesses too.
March 1, 2023
Unprompted review
Reply from Bókun, a Tripadvisor company
Hello, thank you for taking the time to write your wonderful in-depth review! We're happy you hear that you like our service, features and platform, and we look forward to continuing our work with you in the future and help you scale your business further! We're always happy to hear any feedback you might have, or if wish to share any improvements you'd like to see from us going forward. Best wishes, Valerie - Bókun Support Team
Good platform - great service
I have been using Bókun for some time now. It's a great platform for my business. On top of that, I've received excellent service and ears that listen to our feedback and willingness to make changes for the better.
February 19, 2023
Unprompted review
Reply from Bókun, a Tripadvisor company
Hello Thor, thank you for taking the time to review us! We're happy you hear that you like our service, and very thankful for your feedback. We look forward to continuing our work with you in the future! Best wishes, Valerie - Bókun Support Team
Excellent service
February 25, 2023
Unprompted review
Reply from Bókun, a Tripadvisor company
Hello, thank you for taking the time to review us! We're happy you hear that you like our service, and we look forward to continuing our work with you in the future! Best wishes, Valerie - Bókun Support Team
Great for tours and booking management
We are a tour operator and have used Bokun for several years now. It allows us to easily sell on our website, track a variety of bookings in the sales feed and make contracts that connects us with various OTA's and resellers. The calendar makes it easy to change our availability from day to day. All in all, Bokun makes our lives easier.
February 22, 2023
Unprompted review
Reply from Bókun, a Tripadvisor company
Hi Signy, thank you so much for taking the time to review us! We’re happy to hear you like our features, and we're very thankful for all the feedback you've given us over the years. We look forward to continuing our work with you in the future! Many thanks, Valerie - Bókun support team
Very efficient and helpful agent
Very efficient and helpful agent. Solved my issue instantly.
February 20, 2023
Unprompted review
Reply from Bókun, a Tripadvisor company
Hello Francois, thank you for taking the time to review us! We'll be sure to pass your feedback on to the right team, and we look forward to continuing our work with you in the future! Best wishes, Valerie - Bókun Support Team
Bokun has stepped up its game with…
Bokun has stepped up its game with better service and its really valuable tool for our business
February 20, 2023
Unprompted review
Reply from Bókun, a Tripadvisor company
Hello Júlíus, thank you for taking the time to review us! We appreciate your recognition and will pass your feedback on to our team. Happy to hear that you like our service! Best wishes, Valerie - Bókun Support Team
Reply from Bókun, a Tripadvisor company
Hi Liney, thank you so much for your review! We’re so happy to hear your thoughts about Bókun, and we look forward to continuing our work with you in the future! Many thanks, Valerie - Bókun support team
Renuka did all her best to help me
Renuka did all her best to help me, she even called me to assist me, besides than that she provided all the help and the links for more explanation on my queries!
February 13, 2023
Unprompted review
Reply from Bókun, a Tripadvisor company
Hi Abir, Thank you so much for taking the time to review us! We’re happy to hear you had a great experience with our Bókun agent, and we look forward to continuing our work with you in the future! We'll make sure your feedback will be passed to the wider team. Many thanks, Valerie - Bókun support team
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