I had an excellent experience with BOLIA Customer Care. From the very beginning, Mikkel and Barbara were incredibly helpful, professional, and attentive throughout the entire process. They hand... See more
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I visited Bolia in Basel. The saleswoman, Ana, was so very kind, patient and helpful. She addressed all of my questions and took care that nothing escaped my attention. Will definitely recommend to sh... See more
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I visited the Zürich office on two occasions just looking for ideas for new living and dining room furniture. I was assisted by a different member of staff on these visits. When I started to plan s... See more
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Overall we had a good experience, but I think that you could give a shoppingbag/Tasche for free when a custumer come in and immediately buy a table + careing kit for 4500+chf. We had to pay 2chf for t... See more
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Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Willkommen bei Bolia. Eine skandinavische Designwelt, inspiriert von der uns umgebenden, veränderlichen Natur. Unsere Designs werden von namhaften Designern aus der ganzen Welt geschaffen und von den erfahrensten Möbeltischlern aus den besten und langlebigsten Materialien handgefertigt. Zeitloses Design, das für Sie maßgefertigt wurde, um über Generationen zu halten. // Bienvenue chez Bolia. Un univers design scandinave inspiré par la nature changeante qui nous entoure. Nos modèles design sont conçus par des designers reconnus dans le monde entier et fabriqués à la main par les ébénistes les plus compétents à partir des matériaux les plus durables et de la meilleure qualité. Un design intemporel créé sur mesure spécialement pour vous et pour durer pendant plusieurs générations.
Written by the company
Contact info
4.6
Excellent
2K reviews
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Wonderful service and experience!
Jonik gave us a wonderful exper. He had knowledge of colours and textures and he could help us really well. Thank you!
May 11, 2025
Reply from BOLIA
Hi Nidhi. Thank you so much for your kind words!
We're thrilled to hear that Jonik provided you with such a great experience and could assist you with his knowledge of colours and textures.
We’ll be sure to pass on your lovely feedback to him!🌞
Kind regards,
Nikki, BOLIA
Fabulous service and delighted with our…
Fabulous service and delighted with our new sofa!
January 5, 2025
Reply from BOLIA
Hi Tracy, thank you for your review.
We apologize for the inconvenience regarding the delivery date.
Due to the high volume of orders and the increased pressure before Christmas, there has unfortunately been a delay.
We understand that you need the sofa before Christmas.
I have sent you an email so we can discuss the matter further.
Best regards,
Negar, BOLIA
Reply from BOLIA
Dear ARGYRIOS,
Thank you for the comment. We are happy to hear that your visit to our store was a good experience. You are always welcome to stop by and find inspiration for you home interior.
Best regards, Randi/BOLIA
It was a wonderful shopping experience
It was a wonderful shopping experience, giving much attention to my personal preference. Thank you.
November 29, 2024
Reply from BOLIA
Dear Trish,
Thank you for your comment. We are happy to hear that you had a good experience in our store and hope to see you again soon.
Best regards, Randi/BOLIA
Herr Nicolas Cruz Gomez
Herr Nicolas Cruz Gomez, Assistant Store Manager in der Filiale Basel, war ein hervorragender Berater mit grosser Fachkompetenz!
November 30, 2024
Beautiful spaces
The showrooms showcase the furniture exceptionally and are warm and inviting spaces. The staff are knowledgeable and helpful when required but equally give you the space to contemplate potential purchases.
November 14, 2024
Reply from BOLIA
Hi there, and thank you so much for your positive review! 😊
We're thrilled to hear that you had such a great impression of our showroom and enjoyed excellent service from our staff.
We are looking forward to welcoming you in BOLIA again soon!
Cheers,
Negar, BOLIA
Reply from BOLIA
Hi Mrs BR and thank you so much for your positive review!
We look forward to seeing you again in BOLIA soon 😊
Cheers,
Negar, BOLIA
honest & good advice about the products…
honest & good advice about the products I wanted to compare.
September 28, 2024
Reply from BOLIA
Hi Vermeulen and thank you so much for your positive review!
We appreciate your feedback. 😊
Best regards,
Negar, BOLIA
Amazing shopping experience
Amazing shopping experience! Nicolas was great in sharing all options and answering all questions to make sure I could chose the best sofa for my house! Would definitely recommend Bolia!
August 14, 2024
Reply from BOLIA
Hello,
Thank you for your feedback. We are happy to hear that you had an amazing experience in our store. You are always welcome to visit and find more inspiration to your home decor.
Best regards, Randi/BOLIA
Terrible customer service
Terrible customer service. Ordered a sofa via their stores in paris when the store told us their customer service in denmark was unreliable. Order delivery date was missed. Neither customer service nor store can determine where sofa is. If it was manufactures or even sent. To this day we spent over 5000 euros and have nothing to show for it but promises and a rediculous pathetic offer of 50 euros. The store blames their own customer service and none of them provide any information or solutions. An absolutely terrible experience which probably will result in a terrible sofa as well. Hard to have any faith in this company at all.
July 15, 2024
Unprompted review
Reply from BOLIA
Hey Nick,
Thank you for your review.
We are very sorry to hear about the bad experience you had with your delivery and our service.
I am happy to see that your issue was resolved and a delivery date has been agreed with you, as well as an additional compensation.
We are currently experiencing some delays in deliveries around your area, which you were unfortunately affected by.
In any case, we will keep an eye on your case until you have received your furniture and we will see if we can offer you another compensation for the inconvenience.
Best regards,
Aleksandra, BOLIA
I am still waiting my shopping at home
June 14, 2024
Reply from BOLIA
Hi Fatima,
Thank you for your review.
I’m really sorry that you've had to wait so long for your order. I can totally understand how frustrating this must be.
Right now, our delivery times are unfortunately a bit longer than usual. I know that’s really annoying, and I want to apologize for that.
I’ve just sent you an email to sort this out.
Best regards,
Louise, BOLIA
The sales representative I worked with, Matias Mana Prieto, was outstanding.
Appreciation for the acknowledgement of my personal needs/wishes and support in finding appropriate solutions ranging from selection of item details to payment and delivery options.
June 6, 2024
Absolutely fantastic experience
Absolutely fantastic experience. Energy and ambience is so appreciated.
June 5, 2024
This sofa was purchased in end of…
This sofa was purchased in end of November and I received it in December, meaning I’ve had it for a total of five months(I do not even use it daily but mostly on the weekends just me and my partner) yet the very expensive fabric is crumpling and the cushions are falling in and sliding out making it uncomfortable) I’ve had better quality sofas for 500€ that lasted me years… they are not respecting the 10 year warranty claiming this is normal wear and tear and I ask how.. I’ve used this sofa approx 12 times.. what would it be if I used it daily.. (every reply takes weeks from customer service) and they do not take and responsibility. Do not buy from them.
November 21, 2023
Unprompted review
Reply from BOLIA
Dear Dany,
Thank you for your comment. I am very sorry to hear that you are not satisfied with your sofa. Unfortunately I cannot find your claim from your description in order to have a second look at it. Do not hesitate to call our customer care department.
Best regards, Randi /BOLIA
Anna is super
May 8, 2024
Reply from BOLIA
Dear Dave,
Thank you for your comment.
We are happy to hear that you had a super experience at BOLIA. We will let Anna know.
Best regards, Randi/BOLIA
Good experience
It was very nice experience and exchange with the sales team. Always supportive and efficient. Thank you.
April 24, 2024
Reply from BOLIA
Dear Clara,
Thank you for your comment. We are happy to hear that you like coming to our store. We strive to help the best way we can. Hope to see you soon.
Best regards, Randi/BOLIA
Reply from BOLIA
Hello,
Thank you for your feedback. We are happy that you had a great experience in our store. We hope to see you again soon.
Best regards, Randi /BOLIA
The young lady who helped us was both…
The young lady who helped us was both competent and very friendly.
April 13, 2024
Very good service and customer…
Very good service and customer orientation from Jasmin@Bolia!
April 14, 2024
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