I visited the Zürich office on two occasions just looking for ideas for new living and dining room furniture. I was assisted by a different member of staff on these visits. When I started to plan s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The saleswoman who served me was very professional, knowledgeable, insightful, and presented options. In addition, she gave me space and time to consider each option. And there were many pieces to... See more
Company replied
No problems ordering the furniture, actually our third Boila product. However, I find it quite annoying that one has to wait for the right moment until a "sale" is starting. It feels a little bit like... See more
Company replied
The service in the shop was extra-ordinary great. Zoe helped to find the couch which will fit perfectly with my existing furniture. She visualized the different possible setup with me in the shop to... See more
Company replied
Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Willkommen bei Bolia. Eine skandinavische Designwelt, inspiriert von der uns umgebenden, veränderlichen Natur. Unsere Designs werden von namhaften Designern aus der ganzen Welt geschaffen und von den erfahrensten Möbeltischlern aus den besten und langlebigsten Materialien handgefertigt. Zeitloses Design, das für Sie maßgefertigt wurde, um über Generationen zu halten. // Bienvenue chez Bolia. Un univers design scandinave inspiré par la nature changeante qui nous entoure. Nos modèles design sont conçus par des designers reconnus dans le monde entier et fabriqués à la main par les ébénistes les plus compétents à partir des matériaux les plus durables et de la meilleure qualité. Un design intemporel créé sur mesure spécialement pour vous et pour durer pendant plusieurs générations.
Written by the company
Contact info
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
honest & good advice about the products…
honest & good advice about the products I wanted to compare.
September 28, 2024
Reply from BOLIA
Hi Vermeulen and thank you so much for your positive review!
We appreciate your feedback. 😊
Best regards,
Negar, BOLIA
Amazing shopping experience
Amazing shopping experience! Nicolas was great in sharing all options and answering all questions to make sure I could chose the best sofa for my house! Would definitely recommend Bolia!
August 14, 2024
Reply from BOLIA
Hello,
Thank you for your feedback. We are happy to hear that you had an amazing experience in our store. You are always welcome to visit and find more inspiration to your home decor.
Best regards, Randi/BOLIA
Terrible customer service
Terrible customer service. Ordered a sofa via their stores in paris when the store told us their customer service in denmark was unreliable. Order delivery date was missed. Neither customer service nor store can determine where sofa is. If it was manufactures or even sent. To this day we spent over 5000 euros and have nothing to show for it but promises and a rediculous pathetic offer of 50 euros. The store blames their own customer service and none of them provide any information or solutions. An absolutely terrible experience which probably will result in a terrible sofa as well. Hard to have any faith in this company at all.
July 15, 2024
Unprompted review
Reply from BOLIA
Hey Nick,
Thank you for your review.
We are very sorry to hear about the bad experience you had with your delivery and our service.
I am happy to see that your issue was resolved and a delivery date has been agreed with you, as well as an additional compensation.
We are currently experiencing some delays in deliveries around your area, which you were unfortunately affected by.
In any case, we will keep an eye on your case until you have received your furniture and we will see if we can offer you another compensation for the inconvenience.
Best regards,
Aleksandra, BOLIA
I am still waiting my shopping at home
June 14, 2024
Reply from BOLIA
Hi Fatima,
Thank you for your review.
I’m really sorry that you've had to wait so long for your order. I can totally understand how frustrating this must be.
Right now, our delivery times are unfortunately a bit longer than usual. I know that’s really annoying, and I want to apologize for that.
I’ve just sent you an email to sort this out.
Best regards,
Louise, BOLIA
The sales representative I worked with, Matias Mana Prieto, was outstanding.
Appreciation for the acknowledgement of my personal needs/wishes and support in finding appropriate solutions ranging from selection of item details to payment and delivery options.
June 6, 2024
Absolutely fantastic experience
Absolutely fantastic experience. Energy and ambience is so appreciated.
June 5, 2024
This sofa was purchased in end of…
This sofa was purchased in end of November and I received it in December, meaning I’ve had it for a total of five months(I do not even use it daily but mostly on the weekends just me and my partner) yet the very expensive fabric is crumpling and the cushions are falling in and sliding out making it uncomfortable) I’ve had better quality sofas for 500€ that lasted me years… they are not respecting the 10 year warranty claiming this is normal wear and tear and I ask how.. I’ve used this sofa approx 12 times.. what would it be if I used it daily.. (every reply takes weeks from customer service) and they do not take and responsibility. Do not buy from them.
November 21, 2023
Unprompted review
Reply from BOLIA
Dear Dany,
Thank you for your comment. I am very sorry to hear that you are not satisfied with your sofa. Unfortunately I cannot find your claim from your description in order to have a second look at it. Do not hesitate to call our customer care department.
Best regards, Randi /BOLIA
Anna is super
May 8, 2024
Reply from BOLIA
Dear Dave,
Thank you for your comment.
We are happy to hear that you had a super experience at BOLIA. We will let Anna know.
Best regards, Randi/BOLIA
Good experience
It was very nice experience and exchange with the sales team. Always supportive and efficient. Thank you.
April 24, 2024
Reply from BOLIA
Dear Clara,
Thank you for your comment. We are happy to hear that you like coming to our store. We strive to help the best way we can. Hope to see you soon.
Best regards, Randi/BOLIA
Reply from BOLIA
Hello,
Thank you for your feedback. We are happy that you had a great experience in our store. We hope to see you again soon.
Best regards, Randi /BOLIA
The young lady who helped us was both…
The young lady who helped us was both competent and very friendly.
April 13, 2024
Very good service and customer…
Very good service and customer orientation from Jasmin@Bolia!
April 14, 2024
Excellent and personal service
Excellent and personal service. As a customer I had many questions and the sales person took time to answer and helped me to find what was right for me.
January 24, 2024
Big time disappointment
Delivery time was indicated as 2-3 working days. Three working days after, the shipment was not even sent yet. Please, either keep your promises or don’t promise. Disgrace for the good quality brand.
December 28, 2023
Reply from BOLIA
Hi Ellen and thank you very much for your review.
We're sorry that you're not satisfied with the process and the quality.
We always offer our customers the possibility to return their order if they're not satisfied.
If you have any further questions, please feel free to contact us.
Best regards,
Negar, Bolia.com
Top Service
December 29, 2023
The service was perfect
The service was perfect, nyt The payment machines are not god. It took about 2-3 weeks before the payment was complete.
December 12, 2023
I asked for an order to be delivered…
I asked for an order to be delivered after a specific date, and got no reply! I then went to the Basel shop to ask for the same, and they said that theoretically it is possible to deliver later, but they could not help me as the order was made on-line. I am lost!!!
November 26, 2023
Reply from BOLIA
Hello Tamar and thank you for your review.
We're sorry for any confusion or inconvenience you may have experienced.
I've reviewed our correspondence and it appears that we've already found a solution.
We hope this resolves things to your satisfaction regarding your Bolia purchase.
Best regards,
Negar, Bolia.com
I had to go to the store 3 times to get…
I had to go to the store 3 times to get a gift Voucher - the first time the payment terminal didn't work so they suggested to send a link to my e-mail and I could pay from home. Once I payed (almost 500€), I went back to the store to have a nice voucher for the girft and they couldn't print the voucher for me, as they said the PDF was created when paying. Then, after spending more than half an hour in the store to try to figure out how to solve this, they suggested to return the voucher and I had to buy a new voucher (without having the other reimbursed yet). Once I payed for the second one, we spent more than 40 minutes because there was a problem with the internet connexion and then printer, and they couldn't print it out. I spent a huge amount of time with an easy transaction that should have been 10 minutes maximum. Quite disappointed
November 28, 2023
Reply from BOLIA
Hello and thank you so much for your review.
It seems like you've had a rather complex experience, which isn't typical in our stores.
While technical errors can occasionally occur, we sincerely apologize for any inconvenience it may have caused you.
Best regards,
Nikki, Bolia.com
The service in the shop was…
The service in the shop was extra-ordinary great. Zoe helped to find the couch which will fit perfectly with my existing furniture. She visualized the different possible setup with me in the shop to ensure I feel fully confident with the forms, colors and materials. The atmosphere in the shop makes everyone welcome.
After I decided to buy the furniture I got an updated offer directly sent to my Bolia online account - which I really liked. This is a great example how offline & online shopping should be.
November 7, 2023
Reply from BOLIA
Hello Janine and thank you sincerely for your positive review! 😊
It's truly delightful to read about your enjoyable experience at the Bolia shop.
We take great pride in offering satisfactory service and are thrilled that you received detailed guidance from our dear colleague, Zoe, during your visit.
We hope that your purchase brings you happiness and we look forward to your next visit in Bolia. 🙌
Kind regards,
Nikki, Bolia.com
Delivery is bad
Delivery is bad. I ordered it on 29.10.23, today it is the 6.11.23 and the package is still in transit.
October 30, 2023
Reply from BOLIA
Hello,
I am sorry that your delivery took a bit longer that expected. Unfortunately the parcels sometimes get delayed in customs. I can see that the delivery happened on November 6th. so I hope that you are happy with purchase, despite the extra waiting time.
I wish you a lovely day. Best regards, Randi/Bolia.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.