Delivery as planned. Early enough pre-warning per call. Ontome delivery as per pre-advice. Very friendly guy. Took all wrapping. Very happy 😎
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Worst service ever — shopping at Bolia is simply not attractive. I bought several pieces of furniture and accessories from Bolia. I really like the design, but unfortunately my experience with... See more
Company replied
Bolia was one of my options for replacing our sofa. However, I ended up buying from Westwing and deeply regretting it. With two weeks left before my move from Germany, the week of the delivery th... See more
Company replied
Natascha in the Zurich store was so helpful, friendly, knowledgeable and professional. She answered all of our questions, took time to design a room with us, provided us with great, creative, styling... See more
Company replied
Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Willkommen bei Bolia. Eine skandinavische Designwelt, inspiriert von der uns umgebenden, veränderlichen Natur. Unsere Designs werden von namhaften Designern aus der ganzen Welt geschaffen und von den erfahrensten Möbeltischlern aus den besten und langlebigsten Materialien handgefertigt. Zeitloses Design, das für Sie maßgefertigt wurde, um über Generationen zu halten.
Written by the company
Contact info
4.5
Excellent
10K reviews
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Perfect delivery as planned
Delivery as planned. Early enough pre-warning per call. Ontome delivery as per pre-advice. Very friendly guy. Took all wrapping. Very happy 😎
May 13, 2026
Unprompted review
Reply from BOLIA
Hi Carsten,
We're delighted to hear that you were happy with the delivery process.
We hope you will enjoy your Bolia furniture.
We appreciate your positive review.
Best regards,
Nikki, BOLIA
Worse service ever
Worst service ever — shopping at Bolia is simply not attractive.
I bought several pieces of furniture and accessories from Bolia. I really like the design, but unfortunately my experience with their customer service has been very disappointing.
One item arrived faulty, and getting a replacement turned into a completely unnecessary battle. I’m also currently dealing with another issue where they ordered the wrong element for me. I returned it, but they are still holding onto my money.
Shopping should be easy, but with Bolia it has been the exact opposite. At this point, I’ve decided not to shop there anymore and I cannot recommend them.
May 6, 2026
Unprompted review
Reply from BOLIA
Hi Phil, thank you for your review.
We are really sorry about your experience.
Unfortunately, we have not received an order number from you, which means we are currently unable to locate the relevant order or contact you directly regarding the matter.
As soon as you provide us with the necessary details, we will review your case as quickly as possible.
Best regards,
Nikki, BOLIA
Reply from BOLIA
Hi Simon,
Thank you for the lovely review!
We’re delighted to hear that you appreciate both our products and our people. We hope to welcome you again soon!
Best regards,
Anna, BOLIA
superb service, quality and delivery time
Bolia was one of my options for replacing our sofa.
However, I ended up buying from Westwing and deeply regretting it. With two weeks left before my move from Germany, the week of the delivery they sent me an email saying they wouldn’t be able to deliver on time.
We rushed back to the Bolia store and spoke with the same salesperson who had helped me two months earlier. He remembered us and helped us find the exact model we were looking for in the returned goods inventory, offering the same discount we’d received when we first visited the store(40%). The sofa was delivered within a week, very well packaged and completely new.
If you like Bolia sofas, don’t be put off by the price. visit a store, because many products have huge discounts, not to mention the exceptional customer service.
April 20, 2026
Unprompted review
Reply from BOLIA
Dear Customer,
Thank you so much for taking the time to share your experience with us. We’re truly sorry to hear about the challenges you faced elsewhere, but very happy that we could support you in finding the right solution in time for your move.
It’s especially nice to hear that our colleague remembered you and could help you find the perfect sofa – that’s exactly the kind of personal service we strive to offer. We’re also glad everything worked out smoothly with the delivery.
Thank you as well for highlighting our outlet options and in-store experience – it means a lot.
We hope you enjoy your new sofa for many years to come, and we would be delighted to welcome you again.
Kind regards,
BOLIA Team
Ms. Otte was the perfect sales person.
We received excellent service from Verena Otte, and she was very willing to help us as we made our decision. She deserves praise for her kind attention.
April 29, 2026
Reply from BOLIA
Dear Customer,
Thank you very much for your kind feedback. We’re truly pleased to hear that you received excellent service from Verena Otte and that she could support you throughout your decision-making process.
We will gladly pass on your praise to her – she will be very happy to hear this.
We hope you enjoy your new purchase and look forward to welcoming you again.
everything was great!!
April 19, 2026
Reply from BOLIA
Hi Emre, thank you so much for your positive and kind review.
Take care,
Nikki, BOLIA
Excellent quality furniture sold by friendly professional staff
Natascha in the Zurich store was so helpful, friendly, knowledgeable and professional. She answered all of our questions, took time to design a room with us, provided us with great, creative, styling ideas and made our customer experience exceptional. We will definitely buy from Bolia again.
April 18, 2026
Unprompted review
Reply from BOLIA
Hi Rebeca
We're happy to hear that you had such a positive experience in our Zurich store.
It's great to know that our team member was so helpful and provided creative styling ideas. We appreciate your feedback and are glad you enjoyed your experience.
Best regards,
Marianne, BOLIA
Great experience at Bolia Potsdam
Great experience at Bolia Potsdam, supporting and advising us in our options was very helpful. Eventually bought our Bolia Sofa and Garden furniture in Amsterdam (was logistically better) but thankful for Sirin and team.
February 26, 2026
Unprompted review
Reply from BOLIA
Hi and thank you for your kind feedback!
We’re happy to hear you had a great experience at our Potsdam store and appreciate your lovely words about Sirin and the team.
Enjoy your new sofa and garden furniture!
Viele Grüße,
Nikki, BOLIA
Good product, reliable service
Nice product (dining table) delivered and assembled exactly as planned. Top!
March 25, 2026
Unprompted review
Reply from BOLIA
Dear Customer,
thank you very much for your great feedback!
We’re delighted to hear that your dining table was delivered and assembled exactly as planned.
Enjoy your new product!
Kind regards
Your BOLIA Team
Im reffering to my last comments from…
Im reffering to my last comments from last weeks.
Seems like bolia prefer to ignore any approach to them.
Their service regarding after sell is a shame.
Never again
March 25, 2026
Unprompted review
Reply from BOLIA
Dear Customer,
we are sorry to hear about your experience.
We would like to point out that we have already supported you in your case, particularly regarding the delivery of the sofa and the conditions on site.
If you still need any assistance or have further questions, please feel free to contact us directly – we will of course be happy to help.
Kind regards
Team BOLIA
Great design great customer service
I had a really good experience in the store in Luzern and would recommend it to anyone.
March 24, 2026
Unprompted review
Reply from BOLIA
Hallo Tobias, vielen Dank für Ihr ausführliches und herzliches Feedback!
Es freut uns sehr, dass Sie sich bei uns stets gut beraten und rundum aufgehoben fühlen.
Freundliche, kompetente und kundenorientierte Beratung – vor, während und nach dem Kauf – ist genau das, was wir Ihnen bieten möchten.
Toll zu hören, dass auch die Lieferung pünktlich und zuverlässig verlief.
Vielen Dank für Ihre Weiterempfehlung – wir freuen uns schon auf Ihren nächsten Besuch! 😊
Liebe Grüße,
Nikki, BOLIA
Mareike was fantastic
Mareike was fantastic. She was tentative, helpful and passionate about helping us. This led us to buy two sofas instead of one and two carpets. She genuinely helped us very much.
March 22, 2026
Reply from BOLIA
Hello, thank you very much for your positive review 😊
We’re delighted to hear that Mareike supported you so wonderfully and that her attentive and passionate assistance helped you find exactly what you needed.
Kind regards,
Nikki, BOLIA
Dont Make it compulsory for you to…
Dont Make it compulsory for you to share my data with 3rd parties if i register on your website.
March 13, 2026
Reply from BOLIA
Hello!
Thank you for your feedback.
We take data privacy seriously and will review your concerns internally.
Best regards,
Marianne, BOLIA
This is one of my favorite furniture…
This is one of my favorite furniture shop. Beautiful design, good quality and awesome customer service!
March 15, 2026
Reply from BOLIA
Hi Vanice. Thank you so much for your lovely review!
We’re delighted to hear that our design, quality, and customer service make us one of your favourite places to shop. 🌟
Viele Grüße,
Nikki, BOLIA
Very professional
Kiara was very professional and gave me good advise. She was really listening what was my need. I bought an outdoor sofa and coffee table for my terrasse.
March 7, 2026
Reply from BOLIA
Hi Maud. Thank you for your review!
We’re glad to hear Kiara gave you great, attentive advice. Enjoy your new outdoor furniture! 🌟
Venlig hilsen,
Nikki, BOLIA
So beautiful 🤩
So beautiful 🤩
Quality 10/10
Designs 10/10
Price = justified
Very friendly GRAZ!
March 7, 2026
Unprompted review
Reply from BOLIA
Hi Konstantin. Thank you so much for your wonderful review! 🤩
We’re thrilled that you love the design and quality — and we truly appreciate your kind words.
Warm greetings from the team in Graz!
Best regards,
Nikki, BOLIA
She was very helpful, kind and friendly
She was very helpful because I did not intend on buying a couch that day. I just wanted to look around, but Lena was very patient and helpful that changed my decision to purchase the couch on the spot. Great sales person!
March 3, 2026
Reply from BOLIA
Hi Fay. Thank you so much for your lovely review!
We’re delighted to hear that Lena made your visit special and supported you so well — even when you were only planning to browse.
It's wonderful that her patience and guidance helped you find the right sofa on the spot.
We truly appreciate your kind words and your trust in us! 💛
Cheers,
Nikki, BOLIA
too slow delivery- delays, otherwise good
Ordered the dinning set : table, chairs, dinning sofa. But how is it possible, that delivery takes more than 1 month? Just got an email, that delivery of my sofa is delayed...until 01.04. Why is it always so difficult to Bolia to deliver and assemble things on time? ( Last time, when I ordered a sofa for the living room, it took them 4 months to deliver it, assemble, bring missing parts..). So delivery/montage service is really poor. Otherwise I like the quality, design and service in the shop in Hamburg was nice. In case you ask my order no is 701862262.
February 19, 2026
Reply from BOLIA
Hi Aksiniia,
We're sorry to hear about your experience. Unfortunately, production delays can sometimes happen and are out of our hands, but we understand how frustrating it is. We're also sorry for the inconvenience with the delivery and assembly.
Thank you for taking the time to send us your feedback.
Best regards,
Anna, BOLIA
They proivde what they proimised on…
They proivde what they proimised on their site and high quality product matreilas they used.
February 2, 2026
Unprompted review
Reply from BOLIA
Hi David,
Thank you very much for the positive feedback, we really appreciate it!
Best regards,
Anna, BOLIA
Unwelcoming experience
Dear Bolia Team,
I would like to share feedback regarding my recent in-store pickup from Stuttgart sales store.
I collected two kimono items ordered online. Unfortunately, the service experience during pickup was disappointing and did not reflect the premium image I associate with Bolia.
After the items were placed on the counter, there was no communication or guidance about the next step. I was left standing without knowing whether the process was complete. The items were not offered in a bag, and I was asked in an awkward situation by the staff if I would need anything else or why should I not leaving! I had to ask whether a bag offering is available. I was then informed that a bag would cost 1 EUR. While I understand sustainability policies and additional charges, I would have appreciated being informed proactively.
Additionally, there was no closing courtesy such as a “thank you” or any acknowledgment of the purchase. The interaction felt indifferent and unwelcoming.
I am sharing this feedback constructively, as I value thoughtful customer experience — especially from a design-focused brand like Bolia. I hope this can help improve future customer interactions.
Kind regards,
Pagna
February 10, 2026
Reply from BOLIA
Dear Pagna,
Thank you very much for sharing your experience with us. We sincerely apologize that your pickup in our Stuttgart store felt unwelcoming and did not reflect the warm and attentive service we aim to provide.
The missing guidance, lack of clear communication, and absence of a polite closing are not in line with our standards. We also understand your frustration regarding the bag information and fully acknowledge that this should have been communicated proactively.
Thank you for your constructive feedback — it helps us improve our service and ensure a better experience for future visits.
If there is anything else we can assist you with, we are here for you.
Warm regards,
Nikki, BOLIA
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