BOLIAReviews 

The ordering and payment process went very smoothly, and we were satisfied with how efficiently everything was handled. Unfortunately, our experience with the pickup process at the Leipzig Neumarkt branch did not meet our expectations.

Despite sending several emails to coordinate the pickup, we did not receive any replies. When we visited the store in person, the staff did not check our ID or payment receipt and provided no clear guidance. We were simply told that the item was “upstairs,” with no additional assistance offered. It was unclear where exactly we were supposed to go.

The overall approach felt very self-service, which was surprising for a store that presents itself as a high-end designer retailer. Additionally, the interaction with the staff was brief and somewhat distant, lacking the friendliness and customer support we had expected.

We believe there is room for improvement in the pickup experience, especially in communication and customer service.

I always have the best shopping experience at BOLIA ZÜRICH, I supper recommend people to pay a visit.

Thank you!

Shopping at the sample sale was a very bad expierence. The store could not be bothered to list prices or provide a in store payment option. You had to wait in long line to ask what the price was and then provide countless data to login and make a payment online! How arrogant and unprofessional. I have been Bolia’s customer for over 20 years but i think it is time to part ways.

The payment code from store doesn’t work with American express. 😕 This quality and level of store I would have liked that better to accept amex card.

Plus the error doesn’t inform what is the problem.

Stressful and highly annoying.

The People in the store are informative.

I purchased bedding, a table and a carpet this time. Very good quality, nice design and welcoming environment. I made my purchase on a sale, so the price was also very competitive. I am a repeat costumer and will continue being so.

Very good, easy to pick up at store, very quick.

Super customer service!! Annkathrin is the best, very professional and patient :)

Very good service in store. Nice range. Delivery right in time, friendly driver! Very happy with our new sofas!

Unfortunately, I had a very disappointing experience with Bolia this time.
I ordered a gift for a friend using the Click & Collect option. Although the item was shown as in stock at the store, I did not receive a “ready for pickup” email for two days. When I called the store, they told me the order was ready and I could come and collect it. Only after I asked why I hadn’t received the email did it finally arrive. So although my online order was ready, no action had been taken to inform me.
I also mentioned on the phone that it was a gift and asked if it could be placed in a bag or wrapped in some way. I was told this would be possible. However, when I arrived at the store, I was handed the large vase (about 50 cm) without any bag or packaging. Despite me clearly saying it was a gift, the price tag was still attached to the vase, and the staff was incredibly rude and unhelpful.
This was very disappointing, especially since three months ago I had a great experience with Sıla when purchasing a sofa and a coffee table. Because of that, I had started considering Bolia as a go-to place for gifts. But after this recent experience, I’m truly reconsidering that.

I had a great experience shopping at Bolia. I came in and looked around first on my own and when I was ready to talk to someone the sales associate, Marcel, was incredibly helpful and knowledgeable. He took a lot of time to talk me through options and get a better sense of what I needed. At the end, he took all of my choices and put them in an email and sent me home with samples so when I was ready to buy (the next day) all I had to do was follow the link and pay. I highly recommend.

Great experience with Bolia!Highly recommended!

We received our sofa about two weeks ago – delivery was on time, and we appreciated that.
However, one of the sofa cushions is unfortunately deformed. The surface cannot be smoothed out by hand, and the filling inside feels condensed and hardened in certain areas. It’s very noticeable and uncomfortable, and clearly not the quality we expected.

We contacted the company for support but haven’t received a helpful response yet. If this issue can’t be resolved, we’d prefer to return the sofa entirely.

Very disappointed, especially given the price and expectations.

Wiesbaden has a really great store
The staff is very friendly and does it‘s best to fulfill your wishes.
Gabriele

The person at Bolia Frankfurt ordered my sofa wrong after designing with me in the store.
After waiting for more than a month, i now have a sofa that does not fit my living room.

I'm updating my comment here with the order number: 701499822

The reply from Bolia is exactly the kind of way to avoid dealing with potential issues. I'll be more than happy to paste the correspondence from customer support here, which up to now has not proposed any fair way of dealing with the situation at all

Catastrophic! To be avoided in Belgium! A broken item delivered. Client service took 10 days to respond to offer a gift voucher. No replacement, no reimbursement, but a gift voucher

I placed an order for a sofa and a dining table, at their physical store where I also prepaid the full amount plus delivery and montage (for the sofa) cost. Some days later I got a message from central customer support informing me that the table is not deliverable due to discontinuation from the manufacturer.
Point No.1: Bolia has weak controls over its supply chain, the need to sort it out.
Point No2: I log into myBolia account, to see that they had deleted the undeliverable table, but had not deducted the respective delivery cost. This system weakness needs to be sorted out too as it has an impact on the level of confidence that the customer has vis a vis the seller. Bolia Frankfurt store solved it with full professionalism, but the central management needs to ensure these things don't happen.

My experience with Bolia’s performance has not been entirely commensurate with my perception of the brand. I hope I get happier when i take delivery of the sofa. But I have to say that problems were resolved the next working day, still though I had to go through the stress of sourcing another table elsewhere and ask for reconciliation of delivery costs. They solved it quickly I think, because I did the purchase at the branch and I had a real person with a real face to talk to. This proved to be very important. Always go through the store.
I will now think before buying from this brand again and it is really a pity because the service at the Frankfurt branch was absolutely top. Order: 701484069

Bought online and picked up in the store. Everything as expected and the experience in the shop was very easy

I am extremely disappointed with my experience at Bolia. My Click & Collect order from CPH City Center shop has been mishandled not once, but twice, despite receiving official confirmations that my items were set aside. When my friend went to collect the order as instructed, the full order was not available, which is completely unacceptable. The sales person arranged and promised that my order will be available within a week or so as she will get the products from another store as the one I ordered was selling my products.
To make matters worse, the day I called to check when the order can be collected I received the worst sales representative support ever, the person I spoke to on the phone was passive-aggressive, dismissive, and unprofessional. Their tone and behavior made me feel denigrated and discriminated against, which is unacceptable from a company I expected to deliver premium service. She hang up on me while telling me to go ahead to Customer Service as she doesn’t want to help.
This repeated failure in handling orders and the lack of respect from sales person has left me deeply dissatisfied. I am now forced to escalate this issue formally, as it seems Bolia is unwilling to address it appropriately. I would not recommend Bolia to anyone seeking reliable service or respectful treatment. Ordrenummer - 701427942