Delivery as planned. Early enough pre-warning per call. Ontome delivery as per pre-advice. Very friendly guy. Took all wrapping. Very happy 😎
Company replied
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See what reviewers are saying
Worst service ever — shopping at Bolia is simply not attractive. I bought several pieces of furniture and accessories from Bolia. I really like the design, but unfortunately my experience with... See more
Company replied
Bolia was one of my options for replacing our sofa. However, I ended up buying from Westwing and deeply regretting it. With two weeks left before my move from Germany, the week of the delivery th... See more
Company replied
Natascha in the Zurich store was so helpful, friendly, knowledgeable and professional. She answered all of our questions, took time to design a room with us, provided us with great, creative, styling... See more
Company replied
Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Willkommen bei Bolia. Eine skandinavische Designwelt, inspiriert von der uns umgebenden, veränderlichen Natur. Unsere Designs werden von namhaften Designern aus der ganzen Welt geschaffen und von den erfahrensten Möbeltischlern aus den besten und langlebigsten Materialien handgefertigt. Zeitloses Design, das für Sie maßgefertigt wurde, um über Generationen zu halten.
Written by the company
Contact info
4.5
Excellent
10K reviews
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Replacement sofa was perfect finally
initial delivery with a cheapy forwarder with just 1 person was a mess - ending in a damaged sofa and a return
Bolia claim procedure was fast friendly and efficient. New sofa was delivered by branded truck and 2 branded gentlemen that put sofa together nicely
hint: Document damage properly and not sign delivery note without your claim on it and the driver signing for it
December 1, 2024
Reply from BOLIA
Hi there,
Thank you for taking the time to share your experience with us.
We’re truly sorry that your initial delivery didn’t meet expectations and even resulted in a damaged sofa. That’s of course not the experience we want for our customers.
At the same time, we’re very happy to hear that our claim process was fast and helpful, and that the replacement sofa was delivered professionally and assembled properly by our team. Your feedback means a lot to us.
Best regards,
Anna, BOLIA
Linen experience
Hello. I bought few month ago 2 sets of linen pillows case and a cover duvet. The fabric is really good unfortunately the zip is fragile and broke ! ! I do have the same problem with the pillowcases and it is a struggle to close it properly….not impressed.
November 17, 2025
Unprompted review
Reply from BOLIA
Dear Customer
Thank you for sharing your feedback. We’re truly sorry to hear about the issues with the zippers. We hope you’ve already reached out to our customer service team so we can assist you and find a solution. Please don’t hesitate to contact us – we’re here to help!
Your BOLIA team and Customer Care Service
Reply from BOLIA
Hi Sean,
Thank you for your wonderful review.
We really appreciate it.
Kind regards,
Nikki, BOLIA
Reply from BOLIA
Hi Julian,
Thank you so much for your lovely feedback! We're really happy to hear that you like our products. We look forward to welcoming you back again soon.
Best regards,
Anna, BOLIA
as always the best!
October 18, 2025
Unprompted review
Reply from BOLIA
Hi there,
Thank you very much for your positive feedback, we appreciate it!
Best regards,
Anna, BOLIA
Delivered on time and the service was…
Delivered on time and the service was excellent
October 1, 2025
Reply from BOLIA
Hi Gillian,
Thank you for your kind feedback! We’re so glad to hear you had a great experience.
Best regards,
Anna, BOLIA
Best customer service Thanks Leyla for…
Best customer service Thanks Leyla for your help!! and patience.
October 5, 2025
Reply from BOLIA
Liebe Kundin, lieber Kunde,
herzlichen Dank für Ihre tolle Bewertung!
Es freut uns sehr, dass Sie mit unserem Kundenservice zufrieden waren – und ganz besonders, dass Leyla Ihnen mit Geduld und Engagement weiterhelfen konnte.
Wir freuen uns immer, wenn unsere Mitarbeiter*innen so positiv hervorgehoben werden!
Mit freundlichen Grüßen
Ihr BOLIA Team
Bolia showroom visit
My all visits to Bolia showroom were handles with patience, informative and guiding to make the right choices. Very convenient and good experience overall. Hoping my furniture arrive on time and the quality promised,
September 27, 2025
Reply from BOLIA
Hi Kshama,
Thank you so much for your kind feedback. We’re delighted you had such a positive experience in our store and hope your new furniture will bring you great joy once it arrives.
Best regards,
Anna, BOLIA
Reply from BOLIA
Hi Sitora,
Thank you for sharing your feedback. We are truly sorry to hear about your experience with the lack of communication regarding your order. Please be assured that you will receive an email from us very shortly with an update.
We appreciate your patience and understanding.
Best regards,
Anna, BOLIA
Very good in-store service
Very good in-store service, professional advise in Dusseldorf Bolia Shop, which I fully recommend.
Bolia products are fantastic.
September 18, 2025
Reply from BOLIA
Hi Marcin,
Thank you so much for your kind words! We’re delighted to hear that you had a great experience in our Düsseldorf store and that you are happy with our products. Your recommendation means a lot to us.
We look forward to welcoming you back again soon.
Best regards,
Anna, BOLIA
I loved the designs
I loved the designs. The shop assistants were really helpful and patient as I couldn’t make up my mind. There will be a lot more of Bolia in my new apartment
September 6, 2025
Unprompted review
Reply from BOLIA
Hallo Eva. Vielen Dank für Ihre tolle Bewertung!
Es freut uns sehr, dass Ihnen unsere Designs gefallen haben und Sie sich bei uns gut aufgehoben fühlten.
Wir freuen uns, bald noch mehr BOLIA in Ihrem neuen Zuhause zu sehen!
Viele Grüße,
Nikki, BOLIA
Very friendly and efficient service by…
Very friendly and efficient service by Kostas from the Rotterdam Bolia office.
September 5, 2025
Reply from BOLIA
Hi Luis. Thank you for your kind feedback!
We're so pleased to hear that Kostas from our Rotterdam team provided you with such friendly and efficient service.
We'll be sure to pass on your praise!
Best regards,
Nikki, BOLIA
The sofa and chairs we ordered are…
The sofa and chairs we ordered are beautiful and came on time. We had a small defect in the sofa for which Bolia promptly helped us. Especially Katy Kreie has been very helpful and understanding. Thank you, we will definitely buy again.
September 5, 2025
Unprompted review
Reply from BOLIA
Ho Nidhi. Thank you so much for your kind words!
We're delighted to hear that you love your new sofa and chairs and that they arrived on time.
We're also glad we could quickly assist with the small defect.
We'll be sure to pass on your appreciation to Katy further.
We look forward to welcoming you again!
Best regards,
Nikki, BOLIA
Super good minimalist store
They always have good quality and good costumer service and this store is super minimalist w/ high quality and good prices in sale season
November 23, 2024
Reply from BOLIA
Hi Sindy! Thank you so much for your kind words!
We’re happy to hear you enjoy the minimalist design, quality, and service – especially during sale season.
Hope to see you again soon!
Cheers,
NIkki, BOLIA
Exceptional customer service
The customer service is exceptional, understanding clients needs and finding the best options!
August 26, 2025
Reply from BOLIA
Hi Diana,
Thank you so much for your kind feedback! We truly appreciate it and are happy to hear that our team could support you in finding the best options.
Best regards,
Anna, BOLIA
Patricia was extremely helpful and…
Patricia was extremely helpful and friendly. We got everything we wanted!! Looking forward to enjoying my new furniture.
August 31, 2025
Reply from BOLIA
Hi Jane.
Thank you so much for your kind words!
We’re thrilled to hear that Patricia was so helpful and friendly, and that you found everything you were looking for. Enjoy your new furniture — we’d love to welcome you back anytime!
Cheers,
Nikki, BOLIA
Smooth Ordering Process, Disappointing Pickup Experience
The ordering and payment process went very smoothly, and we were satisfied with how efficiently everything was handled. Unfortunately, our experience with the pickup process at the Leipzig Neumarkt branch did not meet our expectations.
Despite sending several emails to coordinate the pickup, we did not receive any replies. When we visited the store in person, the staff did not check our ID or payment receipt and provided no clear guidance. We were simply told that the item was “upstairs,” with no additional assistance offered. It was unclear where exactly we were supposed to go.
The overall approach felt very self-service, which was surprising for a store that presents itself as a high-end designer retailer. Additionally, the interaction with the staff was brief and somewhat distant, lacking the friendliness and customer support we had expected.
We believe there is room for improvement in the pickup experience, especially in communication and customer service.
July 26, 2025
Reply from BOLIA
Dear Azadeh,
Thank you for your feedback.
We’re glad the ordering process went smoothly but sincerely apologize for the disappointing pickup experience at our Leipzig branch.
Your concerns about communication and staff assistance are taken seriously. This isn’t the level of service we aim to provide, and we will work to improve guidance and customer support at this location.
If you’d like to discuss this further or need assistance, please contact our customer service. We hope to deliver a better experience next time.
Best regards,
Marianne, BOLIA
I always have the best shopping…
I always have the best shopping experience at BOLIA ZÜRICH, I supper recommend people to pay a visit.
Thank you!
July 25, 2025
Unprompted review
Reply from BOLIA
Hi Alexandre.
Thank you so much for your wonderful review!
We're delighted to hear that you had a fantastic shopping experience at BOLIA Zürich.
Your recommendation means a lot to us! 🌞
Best regards,
Nikki, BOLIA
peope are very nice
June 27, 2025
Reply from BOLIA
Hello!
Thank you so much for your positive review.
We are happy to hear that you had a good experience in one of our stores.
Best regards,
Marianne, BOLIA
Shopping at the sample sale was a very…
Shopping at the sample sale was a very bad expierence. The store could not be bothered to list prices or provide a in store payment option. You had to wait in long line to ask what the price was and then provide countless data to login and make a payment online! How arrogant and unprofessional. I have been Bolia’s customer for over 20 years but i think it is time to part ways.
June 22, 2025
Reply from BOLIA
Hi Anna
We're very sorry to hear that your experience at the sample sale didn’t meet expectations. We understand how frustrating it must have been to wait in line just to find out the prices, and that having only an online payment option felt inconvenient and impersonal.
It was certainly not our intention to create a stressful shopping experience, and your feedback is valuable in helping us improve how we organize future events. As a loyal customer of over 20 years, your opinion matters deeply to us — and we're genuinely sorry to hear you're considering parting ways.
Thank you for taking the time to share your thoughts.
Best regards,
Marianne, BOLIA
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