Delivery as planned. Early enough pre-warning per call. Ontome delivery as per pre-advice. Very friendly guy. Took all wrapping. Very happy 😎
Company replied
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See what reviewers are saying
Worst service ever — shopping at Bolia is simply not attractive. I bought several pieces of furniture and accessories from Bolia. I really like the design, but unfortunately my experience with... See more
Company replied
Bolia was one of my options for replacing our sofa. However, I ended up buying from Westwing and deeply regretting it. With two weeks left before my move from Germany, the week of the delivery th... See more
Company replied
Natascha in the Zurich store was so helpful, friendly, knowledgeable and professional. She answered all of our questions, took time to design a room with us, provided us with great, creative, styling... See more
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Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Willkommen bei Bolia. Eine skandinavische Designwelt, inspiriert von der uns umgebenden, veränderlichen Natur. Unsere Designs werden von namhaften Designern aus der ganzen Welt geschaffen und von den erfahrensten Möbeltischlern aus den besten und langlebigsten Materialien handgefertigt. Zeitloses Design, das für Sie maßgefertigt wurde, um über Generationen zu halten.
Written by the company
Contact info
4.5
Excellent
10K reviews
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Non-existent customer support
I have ordered a table cloth, the payment error occurred, I was instructed to try one more time. I did as suggested, I was charged the second time. There was no order confirmation or cancellation for 3 days, nothing! Then, I received a message that both of my orders are available for pick up. I have contacted the customer service before and haven’t heard since and no, it is not okay to notify me that I may have to wait 7-12 days for a reply. Is this a premium brand? I was considering to buy a new sofa there but no more. This experience gives me a disappointing sneak peek of the frustration I could have with Bolia. P.S. still waiting for the full refund. customer support ticket (never answered): 004149243
February 9, 2026
Unprompted review
Reply from BOLIA
Hi and thank you for your review.
I’m very sorry for the experience you had — especially being charged twice and not receiving any confirmation for several days. This is not the service we want to offer.
I’ve forwarded your case to our store and customer service team to ensure that both orders are cancelled and fully refunded.
You will hear from us as soon as the refund is processed.
We apologize for the inconvenience and hope to welcome you back in the future for a better experience.
Kind regards,
Nikki, BOLIA
Good service, staff and optics.
Good service, well trained and accomodating staff.
Loved the optics in the store
February 7, 2026
Unprompted review
Reply from BOLIA
Hi.
Thank you for your review!
We're delighted to hear you received great service and enjoyed our selection of optics.
We hope to welcome you back soon!
Best regards,
Nikki, BOLIA
Friendly and professional service
February 1, 2026
Reply from BOLIA
Hi Susanne,
Thank you for your feedback! We’re delighted to hear that you enjoyed your experience in our store and hope to welcome you back again soon.
Best regards,
Anna, BOLIA
Excellent quality
Excellent quality, we are very satisfied with our Cosima sofa.
February 1, 2026
Unprompted review
Reply from BOLIA
Hallo,vielen Dank für Ihr tolles Feedback!
Wir freuen uns sehr, dass Sie mit der Qualität und Ihrem Cosima‑Sofa so zufrieden sind.
Mit freundlichen Grüßen,
Nikki, BOLIA
David
We've been twice and both times we've been very well taken care of. They've made recommendations and taken our wishes into account. Highly recommended.
January 25, 2026
Reply from BOLIA
Hi David. Thank you so much for your kind words!
We’re delighted to hear that you felt well taken care of and that our recommendations matched your wishes.
We truly appreciate your recommendation!
Best regards,
Nikki, BOLIA
Service was great!
January 25, 2026
Reply from BOLIA
Hi Ria, thank you so much for your 5-star review.
Have a great day!
Best regards,
Nikki, BOLIA
Reply from BOLIA
Hi David,
Thank you very much for the positive feedback on the quality of our designs. We are delighted that you are happy with your furniture!
Best regards,
Anna, BOLIA
Snobby business practices for beautiful furniture
Positive:
- The furniture is beautiful, timeless, and functional.
- The store personnel can give you hefty discounts.
Negative:
- The prices are high.
- The product was advertised with a 4-6 weeks delivery window. After ordering, we were informed that the earliest delivery would be in 9 weeks. Delivery is only offered on three days of the week and never on weekends, which makes receiving the delivery quite cumbersome for working folk.
- I would've appreciated a larger selection of colorful leathers, like green or red.
January 9, 2026
Reply from BOLIA
Hi. Thank you for your feedback!
We’re delighted to hear you find our furniture beautiful and functional, and that our team provided great assistance.
We’re sorry for the inconvenience regarding delivery times, limited delivery days, and the smaller selection of colorful leathers.
Your input is valuable, and we’ll use it to improve our products and services.
Best regards,
Nikki, BOLIA
A Fortuitous ramble in Espagna led us into the magical world of Scandanavian design!
We stumbled upon Bola's furniture shop in Malaga on our last day in Spain. We had hoped to find some well designed high quality armchairs before we left Spain and had all but given up when we discovered Bola's website-stumbling upon the shop was fortuitous. A beautifully laid out shop laden with treasures! On entry we were made very welcome by a member of staff and then very ably assisted by Iryna who carefully guided us on our preferred choices without being pushy. She was very attentive, made our selection of two different armchairs and fabrics very easy. Also the ordering process was clear. Aside from aesthetics, style, quality and comfort, it being the eve of the 10th anniversary of the passing of David Bowie, sealed the deal for one of the armchairs...the Bowie armchair!
Who would have thought that an evening ramble in Malaga would lead us into a magical world of Scandanavian design!
January 9, 2026
Unprompted review
Reply from BOLIA
Dear Customer,
Thank you so much for sharing your wonderful experience! We’re thrilled you discovered our Málaga store and that Iryna made your visit so enjoyable.
Fun fact: the Bowie armchair is named after our CEO’s dog—you can even spot Bowie on our homepage and in our commercials!
We hope your new armchairs bring you lots of comfort and style, and we’d love to welcome you back anytime.
Warm regards,
The BOLIA Team
great individual consultation
great individual consultation, beautiful products and affordable prices
January 9, 2026
Unprompted review
Reply from BOLIA
Hi Robert. Thank you very much for your kind review!
We’re happy you enjoyed the personal consultation and our products 😊
Best regards,
Nikki, BOLIA
Extremely positive experience in store…
Extremely positive experience in store and also over the phone or via email. Last summer I drove to Potsdam to pick up some chairs from the outlet section and store manager Charlene was very helpful and patient, she us gave great tips about how to do the first cleaning and taking care of the products.
June 28, 2025
Unprompted review
Reply from BOLIA
Dear Customer
Thank you so much for your wonderful feedback!
We’re thrilled to hear you had such a positive experience both in-store and remotely. Special thanks for mentioning Charlene – we’ll make sure she receives your kind words!
Your Team BOLIA
€100 just for shipping a chair is not…
€100 just for shipping a chair is not OK. Otherwise, Bolia is a great store.
Unfortunately, I cannot reply to your answer, but I can edit mine.
I have been a Bolia customer for many years, and until now, delivery has been half the price.
To double it seems very unreasonable. I hope you will consider a new delivery company for the future.
January 4, 2026
Reply from BOLIA
Hi Clare
Thank you for your feedback.
We’re sorry to hear that the delivery costs were disappointing for you.
Our delivery service for sofas and armchairs includes professional assembly as well as the removal and disposal of all packaging, so everything is taken care of for you.
Because of this comprehensive service, we’re unfortunately unable to offer lower delivery rates.
Thank you very much for your understanding.
Best regards,
Marianne, BOLIA
Everything was nice & highly…
Everything was nice & highly professionell & friendly !!!Suberb 🙏🏼
January 2, 2026
Unprompted review
Reply from BOLIA
Hi Annette
Thank you so much for your good review.
We are very happy to hear that you had a positive experience.
Best regards,
Marianne, BOLIA
Perfect experience
Quick response via E-Mail and very Professional Showroom. Friendly staff
December 27, 2025
Unprompted review
Reply from BOLIA
Hi Fabian.
Thank you for sharing your feedback!
We’re delighted to hear that you had a perfect experience and appreciated our quick email response, professional showroom, and friendly team.
Your satisfaction is our top priority.
We look forward to welcoming you again soon!
Best regards,
Nikki, BOLIA
Sofa delivery & Pick Up
I had a sofa delivered recently and the service was impeccable. The delivery team (Berisha) came exactly on time and I received a few messages before hand to inform me when they were leaving the warehouse, and when they were on their way. I got a short phone call to announce their arrival. It was beautifully organised. They delivered the couch and took the old one away to recycle. They were very fast, efficient and professional. Also friendly and helpful. This service is one of the best I’ve had. I can highly recommend them. Thanks BOLIA ! 5 ⭐️ Your happy customer in Zug, Switzerland.
December 19, 2025
Unprompted review
Reply from BOLIA
Hi Stephanie.
Thank you so much for your wonderful feedback🤩
We’re delighted to hear that the delivery went smoothly and that our team provided such professional and friendly service.
Your recommendation means a lot to us, and we’re thrilled that you’re happy with your new sofa.
Enjoy your new piece, and don’t hesitate to reach out if you need anything in the future.
Warm regards,
Nikki, BOLIA
Sander from customer service was…
Sander from customer service was amazing. He solved my problem! I think everyone can buy bolia without fear ..
They have amazing customer service
December 10, 2025
Unprompted review
Reply from BOLIA
Hi and thank you so much for your wonderful feedback!
We’re happy to hear that Sander could help you, and we’ll make sure to pass your kind words on to him.
It means a lot to us that you feel confident shopping with Bolia.
Cheers,
Nikki, BOLIA
Bolia, a very fine initial experience.
Was a very fine experience all the way -- from the purchase through to the delivery. And my new armchair is superb.
It is my pleasure to recommend Bolia without reservation!
December 6, 2025
Unprompted review
Reply from BOLIA
Hi Katrin.
Thank you so much for your feedback – we’re happy to hear you’re satisfied with both the experience and your new armchair!
Best regards,
Nikki, BOLIA
Great experience at Bolia and with delivery🙂
I had a great shopping experience at Bolia. I received two separate deliveries, both of which were perfect.
The driver and his colleague were very friendly and punctual. Although my apartment is on the 5th floor and the sofa didn't fit in the elevator, meaning they had to carry it up five flights of stairs, they didn't complain and remained very friendly. We were very satisfied. Thank you!
November 28, 2025
Unprompted review
Reply from BOLIA
Hi Anita.
Thank you so much for your wonderful review! We’re delighted to hear that both the delivery and service met your expectations. We truly appreciate your feedback and hope you enjoy your new sofa!
Best regards,
Nikki, BOLIA
Goodness
Great stuff nice design, the quality is at first sight always great, some things show problems later or dhow the true value. CC is slow and not always on point.
February 27, 2025
Reply from BOLIA
Hi!
Thank you very much for your positive review.
We’re delighted to hear that you like our design.
If you ever experience any issues with your products or our service, please don’t hesitate to reach out to us.
You can contact us via email, live chat, or phone.
Best regards,
Marianne, BOLIA
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