Boll & Branch Reviews 440

I love all my Boll and Branch things. Their sheets are excellent quality. I'm also loving their waffle blanket and down alternative blanket. Recently I ordered a duvet set at regular price and two days later they had a sale. I contacted customer service and they issued me a credit back to my card. It just took one email and it was done.

Boll & Branch proactively reached out to me based on a rather innocent comment. They suggested that what I purchased didn't fit my needs and suggested an alternative product. They sent me a sample of the alternative which resulted in an exchange. The exchange was easy. This is my first encounter with a proactive resolution based on a comment. Thank you.

I had a very positive experience working with Boll & Branch. Customer service promptly responded when I reached out, and went above and beyond in helping me.

I love Boll & Branch. I appreciate the quality and beauty of their products and the customer service is topnotch.

I initially purchased Boll & Branch percale sheets and, unlike a previous set I owned, they weren't softening as expected. I left an honest, low-star review sharing my experience. What happened next completely changed my mind.

After a less-than-positive initial exchange, a customer service representative reached out weeks later, completely unprompted. They acknowledged the previous conversation didn't go well and went above and beyond to make things right. This is a company that truly stands behind its product and its customers. I'm beyond impressed by their commitment to a positive customer experience. This level of service is a rarity, and I can't recommend them highly enough.

I recently made my first purchase from Boll & Branch and have been super impressed with them. The quality of the bedding is outstanding, and I'm kicking myself for not have bought sooner! I did have an initial issue with my order which they quickly remedied. I received the wrong color comforter set, and they quickly sent me the correct item and even let me keep the one I received, which I will be gifting to my sister-in-law. I would highly recommend this brand to anyone I know!

My package got left out in the rain and this company sent me new sheets! The customer service is as amazing as the sheets! I have been wanting to upgrade our bedding and these fit the bill! So happy with them and the company.

I had recently purchased a bundle set from Boll and Branch and the blanket arrived with a small snag down the middle. I wrote a review warning customers that it is a snaggable blanket and that their other, regular blanket was much better. B&B reached out to me and apologized for the defect and replaced the blanket! I didn’t ask for one and they went above and beyond for me. I appreciate their proactive resolution. Would highly recommend.

There were sheets that I ordered and didn't like. I had used them and washed them and B&B sent me a return label to send the sheet back. No questions asked. I was given the option for a full refund or I could pick out a different product at a discount and apply the funds from the return to the product. Their customer service was great and responsive.

Amazing products, soft, premium, classy, beautiful packaging, and you are paying your money’s worth. Then I have some issues on the freebies during the Labor Day sale, sent an email and viola! Freebie sent and it’s on my way. If you want good quality excellent products, use Boll&Branch.

Highest quality products. Linen sheets, duvet and light weight insert. Extremely pleased. Prompt delivery. When I called about a shipment, courteously gave me the information I sought. Try the linen, you will love it.

I ordered 2 bundles of their plush towels and one of the bath towels had threads coming off the side of the towel. I had to write a couple of emails to their customer service and when I didn't hear back I started to question whether the company had changed. I'm happy to report that my emails were delayed due to the Labor Day holiday. Immediately after the holiday a wonderful representative, Kelly, reached out to me and stayed in touch until they could get the defective towel replaced. Not only that but the manager of Customer Service, Mary Ann, made a follow up call to me this morning apologizing for the delay in their reply. I'm very happy that Boll and Branch is still the same awesome company I've been doing business with. I'm also very happy with my towels. The towels are plush and just a beautiful addition to my bathroom. Thank you Boll & Branch for your help!

Over the years I have purchased six sets of Boll & Branch signature sheets and a cotton blanket. My experience has been that the company is dedicated to consistently high quality products and customer satisfaction. They do stand behind their products. The customer service team is quite professional, responsive and anxious to help resolve your issue. I can testify that they do go above and beyond with prompt replacements. Amazing in our modern world!

Excellent customer service. I emailed about a problem I had with my order one evening and included a photo. The next morning the issue was resolved and taken care of. Great products and great service.

Incredibly happy and satisfied with Boll & Branch. Their customer service representatives went above and beyond in helping me with my issue. They wasted no time in providing me a more than satisfactory resolution.
I reached out to Boll & Branch about a small tear in a quilt that I noticed, I was unsure if this was covered under their terms and conditions. I was honest with them and sent a picture of the tear I discovered. They promptly offered to replace my quilt set at no cost to me, and even said I don't have to send my defective quilt back in.
I will be telling everyone how satisfied I am, and will only be buying their product from now on.

The customer service experience I had with Boll & Branch was outstanding. The products are fantastic, but I'm even more impressed with the customer service. I will definitely be a customer again and will recommend the company to anyone!

Hi,
I purchased a set of linen sheets 6 years ago. I had an issue with 1 of the sheets, but did not report it. My bad. Six years later I commented on a site regarding the issue with the sheet, and lol and behold, Boll and Branch reached out to me and replaced the sheet for no charge! Who does that after 6 years?? Thank you Boll and Branch. Great customer service! So appreciated.

These sheets have a good idea behind them ecologically; however, these sheets wrinkle like crazy and are not soft to the touch at all! Down right SCRATCHY to the skin. Very unhappy. Won't buy again. (I did notify the company and they felt that my order must have been 'faulty.' "Faulty"....really?! They were kind enough to send out another pair....sadly....exactly the same quality!) No more for me. Thank you.

First I find it interesting that I cannot write a review on their site. I purchased their signature sheets and extra pillowcases. I washed the pillowcases first to see how they would do in the wash. Unfortunately I did not find that these sheets kept their soft silky feel after washing. I also found them to be very wrinkled when I pulled them out even though I did not let them sit in the dryer. My mother had the same problem. I returned the sheets but had to keep the pillowcases because they had been washed. I was very disappointed in these sheets after all the hype.

My question was quickly answered and the product arrived the next day