BOLLSEN Hearing Protection Reviews 481

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality and effectiveness, especially for blocking out noise like snoring and for use during swimming, often describing them as life-changing and the best they've tried. Many users highlight the comfort and secure fit, even for side sleepers or during activities like motorcycling, and appreciate the product's durability and ease of cleaning. The customer service is frequently described as exceptional, with staff being responsive, helpful, and providing quick resolutions to issues. However, some people mentioned issues with the earplugs slipping out, not blocking enough noise, or being uncomfortable, particularly with older designs or specific models. A few reviewers also noted a decrease in quality over time or difficulty with insertion and removal due to design changes.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many considering these earplugs the best they have... See more

Quality

People report positive experiences with quality, with many reviewers describing the earplugs as the best they... See more

Customer service

Customers consistently note positive experiences with customer service, with many reviewers describing it as... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use and comfort of the... See more

Staff

Consumers find staff to be exceptionally helpful and supportive, with many reviewers specifically praising... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been using bollsen earplugs to keep water out of my ears while swimming daily for over 3 years, they have done their job comfotably and effectively througjout this time. Ive had to replace them... See more

Company replied

Rated 4 out of 5 stars

Earplugs did not work for me however, having made a one star comment on Trustpilot I was most unexpectedly offered a full refund which I accepted. I was most surprised and I am happy to provide t... See more

Company replied

Rated 4 out of 5 stars

These earplugs have literally kept me sane!! And functioning!! They’re literally my life saver!! I can’t be without this product now!! I have Fibromylagia and work in a Hospital and any Lack of sleep... See more

Company replied

Rated 5 out of 5 stars

Excellent product and communication from Bollsen. These are the best earplugs I have had for a good night's sleep and I have tried many. Eliminates background sounds like snoring and planes flying nea... See more

Company replied


Company details

  1. Hearing Aid Store

Written by the company

🌍 At BOLLSEN, we design premium reusable earplugs that help people sleep better, focus better, and live better. Founded in 2016 in Munich and designed in Slovenia (Europe), BOLLSEN is a leading hearing protection brand trusted by thousands worldwide. Our earplugs for sleeping, swimming, motorcycling, music, and work combine advanced acoustic filters with soft, hypoallergenic materials for proven noise reduction and all-day comfort. Why choose BOLLSEN? Because we believe hearing protection should improve your life — not just reduce noise. Each pair is CE, UKCA, and ANSI certified, featuring eco-friendly grass-paper packaging and European design standards. BOLLSEN has been featured in BBC Science Focus, Which, The New York Times Wirecutter, Glamour UK, Mixmag, and Runner’s World as one of the best earplug brands for sleeping and everyday use. If you’re looking for sustainable, reusable earplugs that fit your lifestyle — from concerts to swimming — BOLLSEN helps you enjoy silence, comfort, and peace of mind. 🌍 https://bollsen-hearingprotection.com https://bollsen-gehoerschutz.de 🇩🇪 BOLLSEN entwickelt premium wiederverwendbare Ohrstöpsel, die Menschen helfen, besser zu schlafen, sich zu konzentrieren und ihr Gehör zu schützen. Seit 2016 in München gegründet und in Slowenien (Europa) designt, zählt BOLLSEN zu den führenden Marken für Gehörschutz. Unsere Ohrstöpsel zum Schlafen, Schwimmen, Motorradfahren, für Musik und Arbeit bieten hohen Tragekomfort, zuverlässige Geräuschreduzierung und nachhaltiges Design. Alle Modelle sind CE-, UKCA- und ANSI-zertifiziert und werden in umweltfreundlicher Graspapier-Verpackung geliefert.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

481 reviews

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Rated 5 out of 5 stars

The best out there

I had to give up swimming a few years ago due to constant earaches. I'd tried a few different types of earplugs but none of them stopped it happening. I thought I'd give it one more go and decided to pay a bit more money than I had previously, hoping that they might work. I'm delighted to say they have! They're easy to use and never fall out, I've been swimming several times now with no issues. Would definitely recommend.

July 18, 2023
Unprompted review
Rated 3 out of 5 stars

Good customer service

Customer service is good

June 16, 2023
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Hi Simon,

Thank you for sharing your feedback with us. Unfortunately, after checking our records, I couldn't find any correspondence under the email address you provided.

I'm sorry to hear that you found our product unsatisfactory and experienced difficulties with the return process. We'd like to assist you with this matter, and I've sent you an email with a solution. Please check your inbox, and we'll do our best to address your concerns.

If you have any further questions or need additional assistance, please don't hesitate to reach out to us directly.

Best regards,

Edgard
BOLLSEN Review Management Team

Rated 5 out of 5 stars

Relief

First of all, great customer service with good follow up service.
Secondly, I have tried every type of ear plug. Normal, industrial, wax you name it. All work to a degree but don’t block out snoring noise.
Lastly, your ear plugs blocked my wife’s incessant snoring from the start so I am very happy to have a nights sleep without interruption.
Thank You Bollsen.

July 1, 2023
Unprompted review
Rated 5 out of 5 stars

Game changer for sleep

I have previously tried foam earplugs that left my ears dry, sore and bleeding. I have quite small ears and they fit great for me. They don’t eliminate all noise but definitely minimise sounds. As a side sleeper I only need to put 1 in every night and I can still wake up to my alarm every morning and they are exactly what I need. I have just placed my second order for these earplugs as they have helped me finally sleep through the night beside my snoring partner and for £40.00 for 2 pairs it’s great value for money.

July 13, 2023
Unprompted review
Rated 5 out of 5 stars

Great for sleep

Ive tried loads of different ear plugs for sleeping with through the years and theyve either fell out during the night or hurt my ears. These stay in for the duration of the night and are very comfortable

July 12, 2023
Unprompted review
Rated 4 out of 5 stars

Edit customer service is good

Edit, customer service was hood I returned product and received a full refund, I don’t rate the product but after service is good

I purchased these for a holiday where I was sharing a room with a snorer. I only wanted 1 pair but the clever marketing convinced me to get a second. Well I put them in exactly as per the instructions and they don’t block out so much as a whisper. £35 I expected much more I’m bitterly disappointed and feel scammed

July 5, 2023
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Hi Kirsty,

Thank you for your review. We are sorry to hear you had an unpleasant experience using our BOLLSEN earplugs. Customer satisfaction is our top priority and we do our best to achieve this.

We advise our customers to test the earplugs for 3-5 days, allowing their ears to become accustomed to the new material and experiencing the full effect of the noise reduction. Our earplugs offer a noise reduction rating of 24 dB (SNR), which means that they reduce the perceived noise level by approximately 24 dB, but they do not block out all noise to complete silence. For instance, they can help you sleep through background noises, but you would still be able to hear louder sounds like alarm clocks for your safety.

But we do realise that not every ear canal is the same and not everyone finds what they were looking for at BOLLSEN, so we want to be fair to our customers and we offer a 40-Day-Money-Back guarantee if unsatisfied with the results.

Kind regards,
BOLLSEN Hearing Protection

Rated 5 out of 5 stars

Bollsen Brilliant Ear Plus, Professional People

Hi Good People at Bollsen,

I just wanted to let you know I have been using the small size ear plugs for about a year now.

I was really worried when my husband started snoring heavily and I became extra sensitive to any noise. We decided on seperate bedrooms at home which work really well but I was really worried and anxious about trips away, staying with friends etc.

I tried various types of plugs and eventually Googled and found you.

I have to say they are brilliant. It took me a while to insert them properly but now I have the technique.

We are currently away for our 41st wedding anniversary, I am sleeping well and together and I cannot thank you enough for creating such a great product.

I am recommending you to friends and am so happy that our trips and holidays are not restricted as I feared they would be.

June 11, 2023
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Hi Rosanna,

Thank you for your kind words. We are thrilled to hear that you are satisfied with our product!

At BOLLSEN, customer satisfaction is our top priority. We strive to develop products that not only meet our customers' needs, but also help to improve their lives. We are so glad that our product has done just this for you!

Again, thank you for taking the time to leave us a review—we take all feedback seriously and it helps us to keep improving.

Do not hesitate to contact our customer support at support@bollsen-hearingprotection.com should you have any questions or concerns. We are at your disposal.

Kind regards,
BOLLSEN Hearing Protection

Rated 5 out of 5 stars

Game changer

Game changer. These literally have changed my life. As a person who has chronic illnesses sleep is doubley important to me. I can finally sleep in peace next to my very loud partner. Cuts out 80% of cars and snoring. Wish I'd found these earlier when I was a night shift worker. Thank you Bollsen.

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

Must have ear plugs

Must have ear plugs
The best I’ve ever had, after having ear surgery and given the ok to go swimming again I felt nervous but the Bollsen ear plug are fantastic, I can swim knowing no water will go into my ear channel. Will buy again and again.

June 12, 2023
Unprompted review
Rated 1 out of 5 stars

I threw them in the bin after one use

When I woke up and took the earplugs out, both of my ears were blocked, I was terrified I had hurt my ears. I went to the DR and she said that they created an airtight seal in my ear which created negative pressure in my ear, similar to what happens when you’ve got the flu and your ears block, it took 48 hours for them to unblock. The DR said I also have an ulcer in my ear from the pressure of the ear plug and now have to be careful not to get any water in there or I risk getting an infection. I don’t know if this was just my experience but I wouldn’t risk it.

June 10, 2023
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Hi Tiffaine,

Thank you for your review. We are so sorry to hear about your experience with our earplugs and understand how uncomfortable it must have been.

We take safety and customer satisfaction extremely seriously and want to apologise for any discomfort you may have experienced.

We suggest to carefully follow the instructions of correct and safe use to our customers and to reach out to their healthcare provider with any further questions.

Our products are carefully designed, tested and approved for safe use and should not cause inconveniences like this one.

We immediately processed a full refund for your purchase to make up for the distress you experienced.

Kind regards,
BOLLSEN Hearing Protection

Rated 5 out of 5 stars

Genius design without typical…

Genius design without typical irritation.
From placing the spiral ear plug to cleaning nothing works better.
First foremost do they work? Yes 100 percent. They are so easy to place in your ear and because they are like a spiral silicone ribbon they easily go in on the tip of your finger with a twist. Also you do not hear your heart like so many.
In the morning you pull the tab and wash them with soap and water and place them back into the metal storage container.
So they are comfortable, work and are easy to clean.
An exceptional value, design!

June 14, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent pair of earplugs

Excellent pair of earplugs, good fir and definitely reduce noise. As a biker I've used various plugs from numerous brands but these are by far the best at reducing noise.

May 18, 2023
Unprompted review
Rated 5 out of 5 stars

Bollsen Earplugs…

The delivery of the Bollsen Earplugs was very good. They arrived in an acceptable timeframe and were once opened, exactly as described. I bought these as my other plugs were near end-of-life. I am very impressed at how well these managed the external wind-noise level, but I was still able to hear my in-helmet sound system / navigation. An easy fit into the ear and just as importantly, very easy to remove.

May 16, 2023
Unprompted review
Rated 3 out of 5 stars

Didnt work for me

Didnt work for me but Customer Service was good. I Ordered a set of 3 Life +, they didn't work so contacted Bollsen who suggested their fitted service. They duly arrived but although a better fit, for me barely blocked out any noise. I requested a refund. After a couple of chase up emails I recieved a full refund.

May 16, 2023
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Dear Paul,

Thank you for sharing your experience with us. We're glad to hear that you found our customer service to be helpful.

We apologize that our Life+ earplugs and the fitted service did not meet your expectations in blocking out noise, but we appreciate your interest in our firm and the time invested to leave your review.

Best regards,

Edgard
BOLLSEN Review Management Team

Rated 5 out of 5 stars

Keep water out

We had their Watersafe earplugs shipped to Canada. Shipping was reasonably fast, and the product is very good for what we needed - our teenage son needed ear plugs that were small enough to fit in his ears for showering, provided a good seal, and were comfortable. It checked all of those boxes. We're not sure about swimming yet.

April 19, 2023
Unprompted review
Rated 1 out of 5 stars

VERY UNHAPPY- NOT GOOD ENOUGH!

Very unhappy! My order for nearly $100AUD never arrived. It sat at a facility for over 10 days so I contacted Bollsen to let them know there was a problem. Next thing I was told by Bollsen that my order had been delivered. It hadn’t, I’m retired and home during the day. There was never an attempted delivery. I feel like I have been scammed as I have nothing to show for my money or time. I lodged a complaint with Bollsen and they were to look into this with the postal service they use but that was several weeks ago and I’ve heard nothing from them. Now I will have to spend more money and spend time researching to get earplugs for an upcoming flight in June. Don’t buy from Bollsen as they use dodgy shipping.

March 22, 2023
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Hi Sonia,

Thank you for your review. We are sorry to hear that your order never arrived. We understand how inconvenient this must have been for you and we apologise for the issues this has caused.

We contacted our warehouse immediately and requested to file an official complaint at the sender. We also informed you this does take some time as DHL needs to investigate what happened to your parcel.

We then processed a full refund immediately after you requested this and before the investigation was even completed, and we hope that this has been of some help.

At BOLLSEN, we take all necessary precautions to ensure that our customers receive their orders, but unfortunately, we can not avoid all the inconveniences all the time. We therefore do our best to make ends meet with every customer by offering the best possible solution.

Kind regards,
BOLLSEN Hearing Protection

Rated 1 out of 5 stars

Very disappointed with the motor1 ear…

Very disappointed with the motor1 ear plugs ,they just do not work well at all and have found them harder to install and more uncomfortable than much cheaper ear plugs.

May 1, 2023
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Hi Rob,

Thank you for your review. We are very sorry that you had an unpleasant experience with our MOTO+ ear plugs.

While our BOLLSEN hearing protection is carefully designed based on numerous tests and customers' feedback, we do realise that not every ear canal is the same. We want to be fair to our customers and we therefore offer a 40-Day-Money-Back guarantee.

We kindly suggest you contact our customer support at support@bollsen-hearingprotection.com, our team will be happy to assist you and find a suitable solution in your case as we would not like to leave you dissatisfied with our services.

Kind regards,
BOLLSEN Hearing Protection

Rated 1 out of 5 stars

Liars and scammers

I have ordered 3 pairs for me and my friends as we went on holiday together. The items have not arrived even after almost a month. They said they delivered, but the products never got to my house. They have ZERO INTEREST in the client. They didnt even tried to get in touch with me even though i have emailed them twice. Do not use this company if you dont want to loose your money. Purchased this through eBay. Money back guarantee (nope)

April 8, 2023
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Dear Claudia Maria,

We are sorry to hear about your experience, but it appears there may have been a misunderstanding. We do not sell our products on eBay, and the order number provided (10-09920-78250) does not correspond to our coding system.

It seems you may have ordered from a different seller. We recommend reaching out to them directly for assistance with your order.

If you have any other questions or concerns, please feel free to contact us directly at: support@bollsen-hearingprotection.com

Best regards,

Edgard
BOLLSEN Review Management Team

Rated 1 out of 5 stars

Don’t make false promises this product…

Don’t make false promises this product is cheap rubbish I’ve been totally ripped off ,

April 24, 2023
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Hi Alan,

Thank you for your review. We are very sorry to hear you were not satisfied with our earplugs.

We regret that you were not convinced by the quality of the sound dampening. BOLLSEN earplugs provide an average noise reduction (SNR) of 24 dB, which means that your ears will perceive noise by approximately 24 dB less, noise is not reduced to complete silence.

You can still hear most sounds in your environment, but the noise level is reduced to the point where you don't wake up, while louder sounds like alarm clocks can still wake you up. We have sent numerous samples to independent German testers to ensure that these specifications are correct.

We are constantly trying to improve the range of our products based on the feedback we receive from our clients. We are also aware of the fact that not every ear canal is the same, so we want to be fair to our clients and offer a 40-Day-Money-Back guarantee.

Kind regards,
BOLLSEN Hearing Protection

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