Ordered the watersafe+ swim plugs. Unfortunately they kept falling out. Emailed Bollsen who advised me to use their AR-KI tool. Received new earplugs which were much better for the shape of my ears .... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I have been using bollsen earplugs to keep water out of my ears while swimming daily for over 3 years, they have done their job comfotably and effectively througjout this time. Ive had to replace them... See more
Company replied
Earplugs did not work for me however, having made a one star comment on Trustpilot I was most unexpectedly offered a full refund which I accepted. I was most surprised and I am happy to provide t... See more
Company replied
Excellent product and communication from Bollsen. These are the best earplugs I have had for a good night's sleep and I have tried many. Eliminates background sounds like snoring and planes flying nea... See more
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Company details
Written by the company
🌍 At BOLLSEN, we design premium reusable earplugs that help people sleep better, focus better, and live better. Founded in 2016 in Munich and designed in Slovenia (Europe), BOLLSEN is a leading hearing protection brand trusted by thousands worldwide. Our earplugs for sleeping, swimming, motorcycling, music, and work combine advanced acoustic filters with soft, hypoallergenic materials for proven noise reduction and all-day comfort. Why choose BOLLSEN? Because we believe hearing protection should improve your life — not just reduce noise. Each pair is CE, UKCA, and ANSI certified, featuring eco-friendly grass-paper packaging and European design standards. BOLLSEN has been featured in BBC Science Focus, Which, The New York Times Wirecutter, Glamour UK, Mixmag, and Runner’s World as one of the best earplug brands for sleeping and everyday use. If you’re looking for sustainable, reusable earplugs that fit your lifestyle — from concerts to swimming — BOLLSEN helps you enjoy silence, comfort, and peace of mind. 🌍 https://bollsen-hearingprotection.com https://bollsen-gehoerschutz.de 🇩🇪 BOLLSEN entwickelt premium wiederverwendbare Ohrstöpsel, die Menschen helfen, besser zu schlafen, sich zu konzentrieren und ihr Gehör zu schützen. Seit 2016 in München gegründet und in Slowenien (Europa) designt, zählt BOLLSEN zu den führenden Marken für Gehörschutz. Unsere Ohrstöpsel zum Schlafen, Schwimmen, Motorradfahren, für Musik und Arbeit bieten hohen Tragekomfort, zuverlässige Geräuschreduzierung und nachhaltiges Design. Alle Modelle sind CE-, UKCA- und ANSI-zertifiziert und werden in umweltfreundlicher Graspapier-Verpackung geliefert.
Contact info
Dunajska cesta 159, 1000, Ljubljana, Slovenia
- support@bollsen-hearingprotection.com
- bollsen-hearingprotection.com
4.3
Excellent
481 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My life + earplugs arrived yesterday
My life + earplugs arrived yesterday, I inserted them correctly, surprised to hear each and every noise, worst still I woke with a very sore ear, absolute garbage. Avoid
October 21, 2023
Unprompted review
Reply from BOLLSEN Hearing Protection
Hi Jason,
Firstly we would like to apologize for a late response and we sincerely appreciate your feedback regarding our MyLife+ earplugs. We're sorry to hear that you experienced discomfort after using them.
Proper insertion is crucial for the effectiveness and comfort of our earplugs. If you find that the earplugs are causing discomfort, it's possible that a smaller size may be more suitable for you. We always recommend reaching out to our customer service team for assistance in finding the right fit for your ears.
We appreciate your honesty and your input will help us improve our products. If you have any further questions or concerns, please feel free to contact us.
Thank you for sharing your experience with us.
Best regards,
Edgard
BOLLSEN Review Management Team
They actually work!!!
They actually work!!!! I snore for England, and when my husbands had a late meal or a couple of drinks, he does too. When we go away and sleep in the same room, we both wear the ear plugs. Also, I went to a musical and took them with me as I'd been told it was very loud, I have sensitive ears. I put them in not as far as usual and I could still enjoy the show.
September 28, 2023
Unprompted review
Protection while swimming.
After a dangerous and painful ear infection in 2022, the hospital advised me to always keep my ear canal dry. The Ballsen ear plugs have achieved that, and enabled me to swim regularly and safely with peace of mind. Brilliant!
October 20, 2023
Unprompted review
Amazing quality, but expensive.
Very good quality ear buds and they do the best job personally to block most sound when sleeping. However I do think the prices are very high considering it's a small amount of silicone.
November 17, 2022
Unprompted review
Reply from BOLLSEN Hearing Protection
Hello Adam,
Thank you for taking the time to share your thoughts.
We're pleased to hear that you find our earplugs comfortable. As for the pricing, we understand your point of view, but we strive to provide quality products and this is translated in a higher production cost.
However, we regularly provide promotions and discounts through our newsletter. Subscribing to our newsletter will keep you informed about our latest offers and promotions, allowing you to take advantage of them in the future.
Should you have any inquiries or require additional assistance, please don't hesitate to contact us.
Best regards,
Edgard
BOLLSEN Review Management
Scam or Inept ..... either way I have no earplugs
Update: At last there had been a response so not a scam just a frustrating experience
My conclusion is that Bollsen are a scam, either that or really badly run and organised. I ordered by earplugs nearly 2 weeks ago and nothing has arrived. I reached out to Customer Services who did respond initially but then radio silence. I am being sent promotional emails from Maya at Bollsen about their wonderful products and yet they haven't checked I have the first set yet! Very frustrating. My recommendation is to use anyone else except Bollsen.
October 10, 2023
Unprompted review
Reply from BOLLSEN Hearing Protection
Hi Stephen,
We apologize for the inconvenience you've experienced with your order. This is certainly not the level of service we strive to provide to our customers.
We understand your frustration and sincerely apologize for any delays in communication and delivery. We are actively working to improve and ensure that every order is delivered in the shortest possible time.
Please rest assured that your feedback has been noted and will be used to improve our processes and customer service moving forward.
If there's anything specific we can do to assist you with your order or if you have any further concerns, please don't hesitate to reach out to us directly.
Thank you for bringing this to our attention, and we appreciate your patience and cooperation while our agents were solving this issue.
Kind regards,
Edgard
BOLLSEN Review Management Team
A very well organized scam
A very well organized scam. They send you the biggest size (when they don't let you choose any size on the website). Once i received them I wrote to them to ask them for a refund since they didn't fit my ears and they sent me an email by return inviting me to pay more money for a 'studio' that you make your own personalised ear plugs by taking a photo of your ear!!. And with a some kind of magic, they know which is your ideal size. Yeah right!
I been asking for a refund and return address but they don't answer me. DON'T BUY FROM THIS COMPANY!
October 5, 2023
Unprompted review
Reply from BOLLSEN Hearing Protection
Hi Katie,
We're sorry to hear about your experience and apologize for any inconvenience caused. At BOLLSEN, we strive to provide the best possible service to our customers.
Regarding the size of our earplugs, we offer our AR KI TECH service, which utilizes AI technology to determine the ideal size based on a photo of your ears. This service is designed to ensure a personalized fit for maximum comfort and effectiveness.
We understand your frustration with the refund process, and we apologize for any delays in communication. Please rest assured that our customer care team did their best to assist you as fast and efficiently as possible.
Thank you again for taking the time to share your experience.
Best regards,
Edgard
BOLLSEN Review Management Team
Ears are sore and do not block noise
These earplugs made my ears very sore and they did not block snoring noise. Please note that you can send them back but you have to pay for postage. What a con! I just hope they don’t send the returned ones to other customers as they are reusable. I stick to my cheap foamy ones! Would not recommend
September 12, 2023
Unprompted review
Reply from BOLLSEN Hearing Protection
Hello Francis,
Thank you for sharing your feedback with us. We're sorry to hear that our earplugs didn't meet your expectations and caused discomfort.
We'd like to clarify that the information regarding returns and postage costs is outlined in our Terms and Conditions, which you agreed to upon making your purchase. We aim to provide transparent information to our customers to ensure a clear understanding of our policies.
Regarding your concern about the returned earplugs, please rest assured that we adhere to strict hygiene standards, and any returned products are thoroughly inspected and disposed if used.
Should you have any additional comments, feel free to contact us back.
Best regards,
Edgard
BOLLSEN Review Management Team
My husband has injured his shoulder and…
My husband has injured his shoulder and is sleeping on his back, this has resulted in sleepless nights for me as he is snoring! I have tried 2 different brands of earplugs but they weren't effective and hurt my ears. I sent off for the Bollsen ones and they are fabulous! They block out the noise and are comfortable to wear - even when I'm sleeping on my side. Would recommend!
September 8, 2023
Unprompted review
Very good buy
These earplugs are very effective, comfortable and discreet.
I bought them for a concert and they meant that I could hear the music without feeling it was hurting my ears! They are also good for filtering out annoying background noise when needing to concentrate. A recent purchase and I will continue to use them in more situations. The container is small and can be carried on a keyring.
August 16, 2023
Unprompted review
Absolute waste of time,just a gimmick…
Absolute waste of time,just a gimmick they don’t work.if they were selling these on Amazon they would have 1 star reviews,dont believe the hype
August 2, 2023
Unprompted review
Reply from BOLLSEN Hearing Protection
Hi,
We're sorry our product didn't meet your expectations. Your feedback is valuable, and we're continuously improving. Please feel free to reach out with any specific concerns so we can assist you further.
Best regards,
Edgard
BOLLSEN Review Management Team
First class customer service
Unfortunately the ear plugs did not suit my ears however the customer service and promptness of refund was first class. I could recommend their services 100%.
August 30, 2023
Unprompted review
Not sure why my review was removed……
Not sure why my review was removed… Unless it’s because it was negative. These earplugs are a waste of time and I will stick to the foam ones that I’ve been using for years. Don’t waste your money on them.
August 27, 2023
Unprompted review
Reply from BOLLSEN Hearing Protection
Hello,
Thank you for sharing your feedback with us, and we apologize for any confusion regarding the removal of your review.
We want to assure you that we value all customer feedback, both positive and negative, as it helps us improve our products and services. We strive to maintain transparency and integrity in our review process, and we'll investigate why your review may have been removed.
We're disappointed to hear that our earplugs didn't meet your expectations, and we understand your frustration. Your satisfaction is important to us, and we're here to assist you further.
I want to assure you that we take your concerns seriously, and we have reached out to you via email to offer a solution. Please check your inbox, and we're here to assist you further with any questions or concerns you may have.
Thank you for your patience and understanding.
Kind regards,
Edgard
BOLLSEN Review Management Team
These are wonderful earplugs for…
These are wonderful earplugs for swimming. Barely any water whatsoever gets in when I swim--it's almost as if my ears aren't in the water at all. Kudos to Bollsen for a great product!
August 14, 2023
Unprompted review
Finally a genuinely great product!
I was sceptical- as I have had many experiences of being ripped off, for buying things that we’re supposed to be very good- at what they told me it was good for… these earplugs actually work very well. They stay in the ear so well, it’s a bit tricky to get them out. They kept water out of my ears and stopped me experiencing ear infections. The great little container they come with- was fantastic when getting in and out of the sea/pool with my six year old. It comes with a keyring attachment. When I was done swimming- just unscrew the lid and pop them in… brilliant
August 7, 2023
Unprompted review
It is interesting that Trust Pilot have…
It is interesting that Trust Pilot have detected a lot of fake reviews.
I bought a special deal of 3 pairs and they do not work at all. I have asked for a refund.
August 11, 2023
Unprompted review
Reply from BOLLSEN Hearing Protection
Hello,
Thank you for bringing this matter to our attention. We take all feedback seriously, and we apologize for any inconvenience caused.
In order for us to assist you further and escalate your request, could you please provide us with your order details, including the order number and the email used for the purchase?
We also appreciate your mention of Trustpilot's detection of fake reviews. Rest assured, we uphold strict standards for authenticity and transparency in our reviews.
Once again, we apologize for the inconvenience and look forward to resolving this matter for you promptly.
Kind regards,
Edgard
BOLLSEN Review Management Team
No effect
No effect! I tested these at home and on a flight. There is NO discernible noise reduction. The ear plugs are junk so I'm left with the very expensive, metal, cylindrical container which will probably never actually be useful and just make me feel duped every time I look at it. They sent me an email with a link to I leave a review but it does not allow you to click anything less than 5 stars! THAT'S how they have so many positive reviews!
June 7, 2023
Unprompted review
Reply from BOLLSEN Hearing Protection
Dear Caroline,
Thank you for reaching out. We're sorry to hear about your experience with our earplugs. It's important to note that it typically takes an average of five consecutive days of use for the earplugs to adapt to your ear canal and provide optimal noise reduction.
Regarding your review, we want to clarify that we do not control the review platform's functionality, including the star rating system. However, we appreciate your feedback and will pass it along to the appropriate team for consideration.
I personally reached you via email to further discuss your case and hopefully offer you a solution.
Thank you for your understanding.
Best regards,
Edgard
BOLLSEN Customer Service Team
So far, so good.
I was after some hearing protection to go with my new motorcycle and helmet, and research led me to Bollsen Moto ear plugs.
I ordered 2 pairs via their easy to use website and a few days later they arrived. In the meantime, the customer services team sent emails letting me know my order was on it’s way, plus advice on the correct way to insert the ear plugs.
I’ve only used the ear plugs once but they seem very effective at taking the harsh edge off wind noise while still allowing me to have a conversation, hear other traffic, and still hear my motorcycle. Easy to insert and remove, once they were in I didn’t even notice they were there. They also come with a handy little storage cylinder to keep them clean and dry when you’re not wearing them.
Recommended obviously.
July 13, 2023
Unprompted review
Great product + friendly service
The product is great and the plethora of reviews helped me set realistic expectations and understand the product before purchasing.
The company was kind when asking me to review their product and provided a coupon in return.
Overall, I’m very satisfied with my purchase and glad to have some quality, reusable ear plugs to help me sleep through my partner’s snoring.
July 21, 2023
Unprompted review
Waterproof earplugs
I have a perforated eardrum so it is important for me to keep my ear dry when having a shower. The Bollsen waterproof earplugs certainly do the trick. My ear is kept free from water entering into it and so free from infection :-)
July 18, 2023
Unprompted review
I bought 2 pairs of the Bollsen Life+…
I bought 2 pairs of the Bollsen Life+ Earplugs as they had "an offer" on. NB The earplugs are still on sale since I purchased them 3 months ago, and i suspect it will be so forever.
Also lots of fake reviews as highlighted on top of this page.
The earplugs are ok with respect to noise cancellation. However, they are quite difficult/fiddly to place in ears, and start to feel uncomfortable after about one hour. It also states good for side sleepers, but this is not the case. They require removal from the ear mid-sleep as they hurt your ears and definitely are uncomfortable when sleeping on your side.
If you want good earplugs, buy alternatives on amazon for a fraction of the price.
April 18, 2023
Unprompted review
Reply from BOLLSEN Hearing Protection
Hi Taka,
Thank you for your review. We are very sorry to hear you did not have a pleasant experience with our BOLLSEN hearing protection.
We regret not addressing this concern to our customer support, as we always do our best to find the most suitable solution for every unsatisfied customer. We do offer a 40-Day-Money-Back guarantee if unsatisfied with the results of our product.
We also understand that the standard size of the earplugs you ordered does not fit all comfortably, which often results in pain, discomfort or soreness. This is why we have developed the AR KI TECH online ear measuring system. This technology allows to determine the right size of the earplugs based on photos of your ears. This way, we can ensure a more customised and comfortable fit and therefore better noise reduction.
Kind regards,
BOLLSEN Hearing Protection
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