Ordered the watersafe+ swim plugs. Unfortunately they kept falling out. Emailed Bollsen who advised me to use their AR-KI tool. Received new earplugs which were much better for the shape of my ears .... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using bollsen earplugs to keep water out of my ears while swimming daily for over 3 years, they have done their job comfotably and effectively througjout this time. Ive had to replace them... See more
Company replied
Earplugs did not work for me however, having made a one star comment on Trustpilot I was most unexpectedly offered a full refund which I accepted. I was most surprised and I am happy to provide t... See more
Company replied
Excellent product and communication from Bollsen. These are the best earplugs I have had for a good night's sleep and I have tried many. Eliminates background sounds like snoring and planes flying nea... See more
Company replied
Company details
Written by the company
🌍 At BOLLSEN, we design premium reusable earplugs that help people sleep better, focus better, and live better. Founded in 2016 in Munich and designed in Slovenia (Europe), BOLLSEN is a leading hearing protection brand trusted by thousands worldwide. Our earplugs for sleeping, swimming, motorcycling, music, and work combine advanced acoustic filters with soft, hypoallergenic materials for proven noise reduction and all-day comfort. Why choose BOLLSEN? Because we believe hearing protection should improve your life — not just reduce noise. Each pair is CE, UKCA, and ANSI certified, featuring eco-friendly grass-paper packaging and European design standards. BOLLSEN has been featured in BBC Science Focus, Which, The New York Times Wirecutter, Glamour UK, Mixmag, and Runner’s World as one of the best earplug brands for sleeping and everyday use. If you’re looking for sustainable, reusable earplugs that fit your lifestyle — from concerts to swimming — BOLLSEN helps you enjoy silence, comfort, and peace of mind. 🌍 https://bollsen-hearingprotection.com https://bollsen-gehoerschutz.de 🇩🇪 BOLLSEN entwickelt premium wiederverwendbare Ohrstöpsel, die Menschen helfen, besser zu schlafen, sich zu konzentrieren und ihr Gehör zu schützen. Seit 2016 in München gegründet und in Slowenien (Europa) designt, zählt BOLLSEN zu den führenden Marken für Gehörschutz. Unsere Ohrstöpsel zum Schlafen, Schwimmen, Motorradfahren, für Musik und Arbeit bieten hohen Tragekomfort, zuverlässige Geräuschreduzierung und nachhaltiges Design. Alle Modelle sind CE-, UKCA- und ANSI-zertifiziert und werden in umweltfreundlicher Graspapier-Verpackung geliefert.
Contact info
Dunajska cesta 159, 1000, Ljubljana, Slovenia
- support@bollsen-hearingprotection.com
- bollsen-hearingprotection.com
4.3
Excellent
481 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love Bollsen
I love Bollsen, I am very sensitive to any small noise and I could not sleep without them anymore. I only wish they were a little softer at the beginning!
March 31, 2024
Unprompted review
Reply from BOLLSEN Hearing Protection
Dear Maria,
Thank you so much for your positive feedback! We're thrilled to hear that our Bollsen earplugs have helped you sleep better and manage noise sensitivity.
Please note that it takes an average of 5 consecutive days for your earplugs to loosen up and for your ear canal to adapt to them.
If you have any further suggestions or feedback, please feel free to reach out to us. We're always here to assist you.
Warm regards,
Edgard
BOLLSEN Review Management Team
Good customer service with discounts…
Good customer service with discounts offered.
Best earplug I could find for truly keeping water out of my ear.
Durable too.
March 20, 2024
Unprompted review
Reply from BOLLSEN Hearing Protection
Hello Rob,
Thank you so much for your positive feedback regarding our earplugs and our customer service. We're delighted to hear that you were satisfied with your purchase and that our earplugs proved effective in keeping water out of your ears.
Your satisfaction is our top priority, and we're pleased to know that our earplugs met your needs and proved to be durable.
If you have any further questions or need additional assistance, please don't hesitate to reach out to us anytime.
Thank you for trusting BOLLSEN.
Warm regards,
Edgard
BOLLSEN Review Management Team
AWFUL COMPANYYYY
AWFUL COMPANYYYY! DO NOT USE> No earphones arrived! - Georgina
December 25, 2023
Unprompted review
Reply from BOLLSEN Hearing Protection
Hello Georgina,
Thank you for taking some time to share your feedback. Upon reviewing your case, we understand that you encountered an issue with your earplugs not arriving. We regret any frustration this may have caused. However, we highly encourage customers to reach out to us promptly if they encounter any problems with their orders, as we are committed to resolving issues in a timely manner.
We do want to bring to your attention that, as per our guarantee policy, claims regarding missing items or other discrepancies need to be reported within 40 days of purchase. Unfortunately, it appears that your concern was brought to our attention almost 2 months after this timeframe had elapsed.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention.
Warm regards,
Edgard
Customer Service Team Leader
BOLLSEN
100% recommend these ear plugs
100% recommend these ear plugs. My partner snores and I struggled getting to sleep for a long time. I tried other ear plugs but couldn’t keep them in through the night and they didn’t keep their shape. These are amazing! Reusable, easy to clean, stay in all night and really work cancelling out any noise. I don’t sleep without them now! Unless i’m alone haha! Honestly, try them. You’ll never look back!
November 8, 2023
Unprompted review
Reply from BOLLSEN Hearing Protection
Hello,
Thank you so much for your kind feedback. It means a lot and helps us improve our service.
In case you need any assistance, you can always contact our Customer Care.
Have a lovely day, and thank you again for taking the time to share your thoughts.
Very disappointed
A nice metal container but the earplugs themselves were nothing like as effective as the manufacturer claims. You can purchase basic earplugs for a quarter of the price which are more effective.
February 5, 2024
Unprompted review
Reply from BOLLSEN Hearing Protection
Dear customner,
Thank you for taking the time to share your feedback regarding our BOLLSEN hearing protection products. We appreciate your honesty and apologize for any disappointment you experienced with our earplugs.
Ensuring the effectiveness of our products is paramount to us, and we are sorry to hear that our earplugs did not meet your expectations. We constantly strive to provide high-quality hearing protection, and your feedback will be valuable in our ongoing efforts to improve.
We understand your comparison with other earplugs on the market and will take this into consideration as we continue to refine our offerings.
We would appreciate it if you can please share your order number and we will assist you further. Once again, we apologize for any inconvenience caused, and we hope for the opportunity to better serve you in the future.
Best regards,
Edgard
BOLLSEN Review Management Team
Fake everything company!
I just wrote them this ;
I feel quite deceived by the promises of your product. It doesn’t not deliver even close to what is advertised.
My husband has a very acute and chronic snoring problem that causes extreme inconvenience and unnecessary problems in our lives because I can't sleep. Your product promises to muffle the sound of a snoring partner.... or sound in general. I can absolutely promise with confidence that I followed the instructions very clearly, over many times, yet, I am absolutely disappointed. I can actually hear him breathing loudly next to me, like a normal person would do when they want to sleep... or anything that makes a sound in general.
You advertise with a promise of sound density concerning snoring amongst other disruptive noises. I am absolutely disappointed with your product and will definitely not buy it ever again, let alone recommending it.
This brings forth another matter;
The audacity with which you sent me an email with a Valentine's Day poem to present to my partner with a couples offer is truly astonishing. I demand compensation.
February 1, 2024
Unprompted review
Reply from BOLLSEN Hearing Protection
Dear Jolien,
Thank you for reaching out to us and sharing your experience with our BOLLSEN hearing protection product.
We understand the importance of delivering on our product promises, particularly when it comes to addressing disruptive noises such as snoring. We deeply regret that our product did not meet your expectations and failed to provide the relief you were seeking from your husband's snoring.
Your feedback is invaluable to us, and we take it seriously as we continuously strive to improve our products and customer experience. We apologize for any confusion caused by the Valentine's Day promotion email you received; it was not our intention to cause further frustration.
I noticed that one of our agents replied when you first contacted us via email, but we didn't hear back from you. We are committed to resolving this matter promptly and to your satisfaction so please check once again your email as I personally reached you out with a new solution.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to make things right.
Best regards,
Edgard BOLLSEN Review Management Team
Great customer care
Great customer care from this company - I had used the earplugs I bought but couldn’t get them to stay in place. Although it was beyond the normal time limit, they still offered a refund, Very helpful staff and speedy communication by email
January 19, 2024
Unprompted review
Reply from BOLLSEN Hearing Protection
Hello Beverley,
Thank you for your nice words!
We're thrilled to hear about your positive experience with our customer care team! Ensuring our customers are satisfied is our top priority, and we're glad we could assist you promptly.
If you ever need further assistance, feel free to reach out to us anytime.
Best regards,
Edgard
BOLLSEN Review Management
Superb customer service and great earplugs.
Superb customer service and these are great earplugs. My old pair (a different brand) which I had for many years finally broke and these are a wonderful alternative.
January 20, 2024
Unprompted review
Reply from BOLLSEN Hearing Protection
Hello Justyne,
We're delighted to hear that you're satisfied with both our earplugs and our customer service! It's always our goal to provide top-notch products and assistance to our valued customers like you. If you ever need anything else or have any questions, feel free to reach out to us.
Warm regards,
Edgard
BOLLSEN Review Management
Very satisfied, use them regularly
Excellent product at a reasonable price. I used the customizable feature, and the earplugs fit comfortably. I use the earplugs nightly, and have recently bought a new set from Bollsen.
June 23, 2023
Unprompted review
Reply from BOLLSEN Hearing Protection
Hi Jeremy,
Thank you so much for taking the time to share your thoughts.
We're glad to hear that you're very satisfied with our product! Providing excellent products at reasonable prices is always our aim.
We're glad to hear that the customizable feature worked well for you and that the earplugs fit comfortably. Thank you for being a loyal customer and for choosing Bollsen.
If you ever need anything else or have any questions, feel free to reach out to us.
Best regards,
Edgard
BOLLSEN Review Management
These have changed my life
These have changed my life! I csn now slept without being too disturbed by my husbands snoring!
December 17, 2023
Unprompted review
Reply from BOLLSEN Hearing Protection
Hi Liz,
Thank you for your kind review!
We're delighted to hear that our earplugs have made such a positive difference in your life! It's wonderful to know that you can now sleep more soundly without being too disturbed by your husband's snoring.
Thank you again for sharing your experience, Liz. If you ever need anything else or have any questions, feel free to reach out to us.
Best regards,
Edgard
BOLLSEN Review Management
These are without a doubt the best ear…
These are without a doubt the best ear plugs in the world for sleeping. No question. Dont waste money on a different product thinking it will be anywhere as good. I have bought it like 6 times already. I never want to be without these things
November 24, 2023
Unprompted review
Reply from BOLLSEN Hearing Protection
Hello Drew,
Thank you so much for taking the time to share your experience.
We're thrilled to hear that our earplugs have become an essential part of your sleep routine!
Your loyalty and satisfaction mean a lot to us. Thank you for your continued support and for choosing BOLLSEN. Should you ever need anything or have any questions, feel free to reach out to us.
Best regards,
Edgard
BOLLSEN Review Management
Very expensive bit of rubber
Very expensive bit of rubber. They came flattened and looked like they cost about 20pence to produce not the £25 that I paid. They also get you with a clause on the returns, basically if you take them out of the packet to look at them properly they won’t let you return them. As I had all ready opened the packet to see if I was missing something about them, as was pretty speechless with what I got for the money, I thought I would at least give them a test. I couldn’t get them in my ear properly, once I managed to get one in they proved no better than a cheap pair of foam ear plugs. Complete rip off, do not buy these as it will just be a waste of your money.
December 8, 2023
Unprompted review
Reply from BOLLSEN Hearing Protection
Hello Edward,
thank you for your review.
We are sorry you are experiencing issues with BOLLSEN earplugs.
Our ear plugs get accustomed to your ear canal within 3-5 days, leading to better sound dampening and wearing comfort. You can find detailed insertion instructions in the leaflet you have received with the earplugs.
We see you have also contacted us via email. We have informed you that in case you weren’t satisfied with the product, you could return it even if it has already been used. We want to be fair to our customers, that’s why we offer a 40-day money-back guarantee.
If you have any other questions or concerns, please do not hesitate to contact us at support@bollsen-hearingprotection.com.
Kind regards,
BOLLSEN Hearing Protection
Brilliant
I ordered a pair of insoles which are quite comfortable so far. I misunderstood the company and believed i had been the subject to a scam as there had been no reply and no tracking number. They arrived with 48 hours and customer service have been helpful,sending me a pair of replacement as I had accidentally put down a size 4 instead of an 8.
Couldn't be happier with the customer service i had but be patient especially if it's a weekend. If you need a tracking number you may have to ask them. The company is based in slovenia but in the UK it's based in Milton Keynes.
December 8, 2023
Unprompted review
Reply from BOLLSEN Hearing Protection
Hello Chris,
Thank you for sharing your experience! We're glad to hear that you found our insoles comfortable and that our customer service team was able to assist you effectively.
We apologize for any confusion regarding the company's location. Just to clarify, we operate in Slovenia, the UK, and other countries. If you ever need further assistance or have any questions, don't hesitate to reach out to us. We appreciate your patience and understanding.
Best regards,
Edgard
BOLLSEN Review Management
Perforated eardrum
Great earplugs for keeping out the water from the shower. I have a perforated eardrum and these plugs work perfectly.
Ordering was straightforward and quick delivery. The product lasts a good long while too.
October 10, 2023
Unprompted review
Reply from BOLLSEN Hearing Protection
Hello Eileen,
Thank you for sharing your positive experience with our earplugs! We're delighted to hear that they work perfectly for keeping water out during showers, especially considering your perforated eardrum.
It's fantastic to know that you found the ordering process straightforward and that the delivery was quick. We aim to provide a seamless experience for our customers from start to finish.
If you ever need more earplugs or have any questions, feel free to reach out to us. We appreciate your support!
Best regards,
Edgard
BOLLSEN Review Management
Do not block out snoring!!
I bought these as I am a light sleeper and my partner is a loud snorer. I still heard him snoring and they were uncomfortable. Not the easiest to insert.
December 2, 2023
Unprompted review
Reply from BOLLSEN Hearing Protection
Dear Sheryll,
Thank you for sharing your experience with our BOLLSEN hearing protection product. We're truly sorry to hear that it did not meet your expectations and that you found it uncomfortable to wear.
Our goal is to provide effective and comfortable hearing protection for all our customers, and we regret that we fell short in your case. We are here to assist you and ensure your satisfaction.
Unfortunately, we do not have your personal data or contact details to reach you out with a solution, but you cant contact us back at support@bollsen-hearingprotection.com with your order number and we will do our best to sort this issue out.
Kind regards,
Edgard BOLLSEN Review Management Team
Riding
Wear them riding my electric bike keeping noise to a minimum. Easy to use and maintain. Great product.
December 5, 2023
Unprompted review
Reply from BOLLSEN Hearing Protection
Dear customer,
Thank you for your feedback.
We're glad to hear that our earplugs have been effective in minimizing noise while riding your electric bike. It's great to know that you find them easy to use and maintain.
If you ever have any questions or need further assistance, feel free to reach out to us. We will gladly assist you!
Best regards,
Edgard
BOLLSEN Review Management
Mediocre at best
For motorcycle riding I use basic memory foam plugs you can get in your local pharmacy. They come in a pack of dozen for around 5€ and, provided you take care of your ears, a pack last at least a season. I thought that perhaps there’s more technology can offer and decided to get a pair of these. Alas, aside from marketing and fancy design, it doesn’t offer much. At least not from Bollsen.
Compared to even basic foam plugs, sound dampening is worse. Comfort-wise these plugs are not comfortable neither to ride in, nor to put in. You’re left with a similar feeling to being submerged into water and having air in your ears.
From the looks of it, the different type of use cases they provide plugs for dictate only the color they come in, tricking you into thinking you need one type for every occasion, without any practical difference whatsoever.
The only good thing about this product is that it comes with a nice cylindrical box.
Not to mention they have a bunch of websites with conflicting information on taxes and shipment.
To recap - never trust a product that’s on sale "just today" for every day of the year, which seems to be exactly the case here.
September 19, 2023
Unprompted review
Reply from BOLLSEN Hearing Protection
Hi Artjoms,
Thank you for taking the time to share your thoughts on our BOLLSEN earplugs.
We're genuinely sorry to hear that our product didn't meet your expectations, especially given your preference for basic memory foam plugs. We understand the importance of comfort and effectiveness, particularly in activities like motorcycle riding.
Your comments regarding sound dampening and comfort are duly noted, and we will certainly use them to improve our product offerings. We strive to provide innovative solutions that enhance the experiences of our customers, and we regret that we missed the mark in your case.
Regarding the different use cases and color variations, we assure you that each product variation is designed to cater to specific needs and can not be spotted with the naked eye, although we understand how this might seem trivial from your perspective.
We also appreciate your feedback regarding our online presence and will work towards ensuring consistency and clarity across all platforms and it would be great if you shared as well what was confusing on that matter.
Your satisfaction is important to us, and we have reached you via email with a solution. Once again, we apologize for any inconvenience caused, and we thank you for your vast feedback.
Kind regards,
Edgard
BOLLSEN Review Management Team
Very very very disappointed in the ear…
Very very very disappointed in the ear plugs, show on video on website delivered in a nice box. Mine came in a jiffy bag ear plugs all smashed. Sending back, not worth the money, wouldn't bother if I was you......
November 30, 2023
Unprompted review
Reply from BOLLSEN Hearing Protection
Dear Tracie,
Thank you for taking the time to share your opinion.
We're sorry to hear about your disappointment with the delivery of our earplugs. We understand the importance of presentation and apologize for any inconvenience caused by the packaging.
However, we would have encouraged you to try our earplugs as their effectiveness extended beyond the packaging. Nonetheless, we appreciate your feedback and will take it into consideration to enhance our delivery presentation.
Kind regards,
Edgard BOLLSEN Review Management Team
I'm actually convinced this might be a…
I'm actually convinced this might be a well-orchestrated scam. For instance, they claim to be based in Germany but upon closer inspection, they are actually based in Slovenia. I ordered to pairs of their Watersafe earplugs and despite having practiced several times inserting them into my ear canal before actually testing them in a pool, I lost one of my earplugs on my very first outing. These actually aren't any different from the cheap 5€ ones you can find in your local drugstore. Oh and of course, their customer service is non-existent... To be avoided at all cost.
November 23, 2023
Unprompted review
Reply from BOLLSEN Hearing Protection
Dear Gabrielle,
Thank you for taking the time to share your experience with our Watersafe earplugs. We value your feedback and are committed to addressing your concerns. We apologize for the delay in our reply, but we have been short of staff.
Firstly, we want to clarify that we operate in both Germany and Slovenia, both of which are EU countries. While our operations may span multiple locations, rest assured that we adhere to all applicable regulations and standards in each region. We apologize for any confusion regarding our location. Our aim is to provide transparent information to our customers, and we appreciate your attention to detail.
Regarding the functionality of our earplugs, we understand your disappointment and frustration. We strive to offer high-quality products that meet the needs of our customers. We're sorry to hear about the issue you experienced with losing one of the earplugs, and we appreciate your feedback on the product's effectiveness.
As for your concerns about customer service, we assure you that we take customer satisfaction seriously. I personally checked the correspondence, and apart from your pictures required for the AR KI TECH service, we have no other records of further contact.
We apologize if you felt like you did not receive the level of support you expected. I have personally contacted you via email with a solution and I look forward to hear from you soon.
Thank you once again for your comments, and we hope to have the opportunity to better serve you in the future.
Kind regards,
Edgard
BOLLSEN Review Management Team
overpriced
They sell the same product under different names - Music Sound Pro = Watersafe +. Same material. Only the colour is different.
The earplugs are not convenient at all, especially for small ear canals. Total crab.
Do not buy!
November 11, 2023
Unprompted review
Reply from BOLLSEN Hearing Protection
Dear John,
Thank you for sharing your feedback with us. We apologize that our earplugs did not meet your expectations and that you found them inconvenient, particularly for small ear canals.
Regarding your observation about similar products under different names, we offer various options to cater to different preferences and needs. We regret any confusion this may have caused.
Your input is valuable to us, and we will take your comments into consideration as we strive to improve our products. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team.
Thank you again for taking the time to provide your feedback.
Best regards,
Edgard
BOLLSEN Review Management Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.