BOLLSEN Hearing Protection Reviews 481

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality and effectiveness, especially for blocking out noise like snoring and for use during swimming or motorcycling. Many highlight the comfort and custom fit of the earplugs, with some noting they have been life-changing for improving sleep and overall well-being. The customer service is frequently described as excellent, with staff being responsive, helpful, and going above and beyond to resolve issues. However, some people were dissatisfied with the product's performance, reporting that the earplugs did not block noise effectively or kept falling out. A few other people also felt that the quality of the earplugs had declined over time, describing them as uncomfortable or poorly manufactured.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers calling them the best earplugs they've ever... See more

Quality

Users describe positive interactions with quality, highlighting that the earplugs adapt to ear size and are... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the exceptional and excellent... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the exceptional... See more

Staff

Reviewers consistently highlight the exceptional service provided by the staff. Customers frequently praise... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered the watersafe+ swim plugs. Unfortunately they kept falling out. Emailed Bollsen who advised me to use their AR-KI tool. Received new earplugs which were much better for the shape of my ears .... See more

Company replied

Rated 4 out of 5 stars

I have been using bollsen earplugs to keep water out of my ears while swimming daily for over 3 years, they have done their job comfotably and effectively througjout this time. Ive had to replace them... See more

Company replied

Rated 4 out of 5 stars

Earplugs did not work for me however, having made a one star comment on Trustpilot I was most unexpectedly offered a full refund which I accepted. I was most surprised and I am happy to provide t... See more

Company replied

Rated 5 out of 5 stars

Excellent product and communication from Bollsen. These are the best earplugs I have had for a good night's sleep and I have tried many. Eliminates background sounds like snoring and planes flying nea... See more

Company replied


Company details

  1. Hearing Aid Store

Written by the company

🌍 At BOLLSEN, we design premium reusable earplugs that help people sleep better, focus better, and live better. Founded in 2016 in Munich and designed in Slovenia (Europe), BOLLSEN is a leading hearing protection brand trusted by thousands worldwide. Our earplugs for sleeping, swimming, motorcycling, music, and work combine advanced acoustic filters with soft, hypoallergenic materials for proven noise reduction and all-day comfort. Why choose BOLLSEN? Because we believe hearing protection should improve your life — not just reduce noise. Each pair is CE, UKCA, and ANSI certified, featuring eco-friendly grass-paper packaging and European design standards. BOLLSEN has been featured in BBC Science Focus, Which, The New York Times Wirecutter, Glamour UK, Mixmag, and Runner’s World as one of the best earplug brands for sleeping and everyday use. If you’re looking for sustainable, reusable earplugs that fit your lifestyle — from concerts to swimming — BOLLSEN helps you enjoy silence, comfort, and peace of mind. 🌍 https://bollsen-hearingprotection.com https://bollsen-gehoerschutz.de 🇩🇪 BOLLSEN entwickelt premium wiederverwendbare Ohrstöpsel, die Menschen helfen, besser zu schlafen, sich zu konzentrieren und ihr Gehör zu schützen. Seit 2016 in München gegründet und in Slowenien (Europa) designt, zählt BOLLSEN zu den führenden Marken für Gehörschutz. Unsere Ohrstöpsel zum Schlafen, Schwimmen, Motorradfahren, für Musik und Arbeit bieten hohen Tragekomfort, zuverlässige Geräuschreduzierung und nachhaltiges Design. Alle Modelle sind CE-, UKCA- und ANSI-zertifiziert und werden in umweltfreundlicher Graspapier-Verpackung geliefert.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

481 reviews

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Rated 1 out of 5 stars

Waste of money, don't work

Been riding motorbikes 35 years. Always use disposable plugs. Thought I'd upgrade. What a mistake. These plugs are useless! They don't seal, fall out and offer no noise reduction. How can this company claim noise reduction? The material is super thin.
Waste of money/false advertising/crap
Just use industrial disposable plugs.
UPDATE: Bollsen's reply is misleading. Returns are at buyers cost & no refund if opened. Appears to be a SCAM product.

July 24, 2024
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Hi Darren,

Thank you for sharing your experience. We regret to know that our product didn't meet your expectations.

It sounds like the fit and material of the plugs aren't working for you, which is certainly not the experience we aim to deliver. While these plugs are designed to offer a customisable fit, we understand that this doesn't always work for everyone.

Yo didn't reply to our request for additional information, so please reach out to our support team directly, and we'll ensure you get the a suitable solution.

Best regards,
Review Management Team, BOLLSEN

Rated 1 out of 5 stars

Ear plugs were not at all effective

Original ear plugs were not at all effective at blocking out noise. I was advised by customer service to pay for the ‘custom fit’ service with the assurance I would receive a full refund if these were also not effective. I returned both sets of ear plugs along with the cancellation form as these were no better, but when I chased up my refund was told my return had not been received. With hindsight I should have sent recorded delivery as the returns service did not include any pre paid or tracked delivery, it was simply at my own cost. Not a great experience and I’m out of pocket. Very disappointed. As I did not send these recorded delivery I do not have proof of postage so I have to accept the claim that you have not received my return.

June 21, 2024
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Hi Rachel,

Thank you for reaching out and sharing your experience with us. I apologize for the inconvenience you have faced with our earplugs and the return process.

As outlined in our Terms & Conditions, which were agreed upon at the time of purchase, returns must be sent on the customers expenses as at the time, we were not able to provide free returns.

We understand your frustration and want to resolve this matter promptly. Please provide us with the proof of postage for the returned items. Once we receive this information, we will be able to process your refund as promised.

We appreciate your understanding and patience.

Best regards,
Review Management Team, BOLLSEN

Rated 3 out of 5 stars

When I recieved them I was extremely…

When I recieved them I was extremely sceptical.
They appear to be thin, flimsy,silicone cone shaped earplugs.
I have been using them for 5 nights & I am somehow getting a better nights sleep.I sleep in an adjacent bedroom to my husband as he is a really loud snorer.While I do find the earplugs help,they don't completely drown out the noise & at that price I was expecting more of an improvement.
I don't think they are worth what they cost but the noise levels have decreased.
I would buy them again if they were cheaper but at the current price I'd expect better results for the price.

July 16, 2024
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Hi Donna,

We apologize for any inconvenience you experienced and appreciate your feedback.

We understand your skepticism and are pleased to hear that our earplugs have contributed to an improved night's sleep, despite not fully drowning out the noise. However, this is specified in the product description.

Fell free to contact us back via email in case you have any further comments.

Best regards,
Review Management Team, BOLLSEN.

Rated 2 out of 5 stars

Beware Maya from Bollsen. She will spam you

The earplugs themselves are not bad but they are not great either. A simple verdict would put them as overhyped and over priced.

My main issue is the amount of spam from the company. 'Maya' from Bollsen emails me 2 or 3 times a week. I have told the company to unsubscribe me more than a dozen times but they have done nothing about it. This has been going on for 5 months now and so I am letting the world know about their dubious practices. Beware !!

July 10, 2024
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Hi,

Thank you for your feedback. We are sorry to hear about your experience with our earplugs and email communications.

Regarding the product, we strive to deliver the highest quality and value, and we regret that we didn't meet your expectations. Your input is valuable and will help us improve.

We sincerely apologize for the excessive emails. I will personally ensure that your email is removed from our mailing list immediately or you can do it yourself too. We requested additional information, but we have not heard back from you so we can not take action.

We would appreciate it if you contact us again from the email address registered so we can permanently remove you.

Best regards,
Review Management Team, BOLLSEN

Rated 4 out of 5 stars

Excellent for what I need

Excellent for what I need, use them when out dancing, I can still here the music perfectly but takes away the screeching and the fear of going deaf and the ringing in the ears

July 1, 2024
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Hi Dave,

Thank you so much for your kind feedback.

We are delighted to know that you are enjoying the activities you love without the harmful noise around with the assistance of your BOLLSEN earplugs.

You can contact us anytime if needed.

All the best!
Review Management Team, BOLLSEN.

Rated 3 out of 5 stars

Not as good as the original version

Not as good as the original version. The original was very good and I still use them, but the new version I personally don’t like. I found them difficult to put in, they stick to the end of your finger as you do so. They also do not seem to reduce the noise as good as the old version, maybe the fitting. This is just my experience, we are all different and they may be great for somebody else.

I have raised my rating from 2 stars to 3 stars because there is nothing wrong with this product, it just did not fit me as good as the original ones I had.

June 25, 2024
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Hi Lindsay,

Thank you for your feedback.

We are sorry to know that you are not as satisfied as you were with the other model. We requested additional information to try to find a solution for you, but so far we haven't heard from you anymore.

You can contact us back anytime via email and we will do our best to assist you as our satisfaction is crucial for us.

Kind regards,
Review Management Team, BOLLSEN.

Rated 2 out of 5 stars

Unfortunately they don’t work

Unfortunately they don’t work

June 23, 2024
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Hi,

Hi,

Thank you for your message.

We apologize for the inconvenience. Unfortunately, we couldn't locate your order with the information provided. Could you please send us your order number so we can assist you further?

Hoping to hear from you soon.

Best regards,
Review Management Team, BOLLSEN

Best regards,

Rated 5 out of 5 stars

Have purchased on numerous occasions.

Have purchased on numerous occasions.
They work well in blocking out sound and are comfortable to sleep with.
They come with a handy container
Recommend

June 19, 2024
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Hi Kelly,

Thank you for your continued support and for sharing your positive experience! We're delighted to hear that our earplugs have been effective in blocking out sound and comfortable for you to sleep with. It's great to know that you find the handy container useful as well.

Your recommendation means a lot to us. If you ever need further assistance, please don't hesitate to get in touch.

Best regards,
Review Management Team, BOLLSEN.

Rated 5 out of 5 stars

Excellent product and fantastic customer service

Can’t praise the customer service enough for this company. Very efficient, informative and helpful from the time of placing the order to the point of purchase/ receipt of the item. Earplugs are excellent quality and received in super quick time.

June 15, 2024
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Dear customer,

Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our customer service and that you’re satisfied with the quality of our earplugs.

Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Best regards,
Review Managemente Team, BOLLSEN.

Rated 4 out of 5 stars

Excellent customer services

I bought these ear plugs as my husband snores. I was so disappointed because they didnt work for me. I find ear plugs in general dont work for me however Bollsen customer services was very helpful and suggested a custom made pair. These were more comfortable but still didn’t work for me. I was offered a full refund which i appreciated. Excellent customer services

May 6, 2024
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Dear Anne,

Thank you for sharing your feedback. We sincerely apologize for the inconvenience you have experienced with our ear plugs and the return process.

We are sorry to hear that our product did not meet your expectations and that the custom-made pair did not resolve your issue. We strive to ensure our products provide the best possible experience, and it is disappointing to hear that this was not the case for you.

Regarding your return and the additional charges, our policy states that the custom fitting fee is non-refundable. However, we understand your frustration with the return shipping costs and the delay in processing your partial refund.

You were contacted via email by one of our Team Leaders who will for sure offer a satisfactory solution. We appreciate your patience and understanding.

Best regards,
Review Management Team, Bollsen

Rated 4 out of 5 stars

No order confirmation but shipped

Due to my bad experience with no order confirmation from different sellers I assume that I was tricked once again. I'm glad I was wrong. I just received my package. Product consistent with the description. I choose standard delivery and received it in two days so it was also fast. I will recommend to my friends definitely.

June 10, 2024
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Hi Pawel,

Thank you for reaching out to us.

We want to inform you that one of our agents replied to your request this morning. Moreover, we notified one of our Team Leaders to contact you and clarify everything via email, as we believe this was only a misunderstanding.

Thank you again for your time.

Best regards,
Review Management Team, Bollsen.

Rated 1 out of 5 stars

Worst ear plugs I’ve ever tried

Worst ear plugs I’ve ever tried! I see why they want you to buy a second paid at once, because you will never buy a second pair.

Whats so bad?

They are really hard to get into your ears
They fall out really easy
They hardly give any sound damping at all

So don’t buy, save your money

May 28, 2024
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Hi,

Thank you for your review.

I'm sorry to hear that you're dissatisfied with your purchase. In order to assist you further, could you please provide us with your order number and the name used for your order?

Once we have that information, we can look into this issue and help resolve it for you.

Thank you for your cooperation.

Kind regards,
Review Management Team, BOLLSEN

Rated 1 out of 5 stars

I tried to contact customer service on…

I tried to contact customer service on the German site twice with no reply. Their links to guarantees etc. don't work. I left a negative review on their website and they removed it immediately. Terrible product, terrible company.

May 2, 2024
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Hi Dave,

Thank you for taking the time to share your comments.

We are deeply sorry that you encountered this situation. I have informed one of the supervisors and they will contact you shortly via email with a solution.

Thank you again, and I hope we can make things right for you.

Best regards,
Review Management Team at BOLLSEN.

Rated 4 out of 5 stars

Ok buckle up people because I don't…

Ok buckle up people because I don't leave reviews unless necessary.

First off, bought the sleep ones, they take a few days to adjust to your style and those first couple of nights are brutal while they adjust in my opinion. I tossed & turned to get comfy and nearly threw them out the window early hours for uncomfortable pain. Dont, persist, trust me.

One thing to note is do not push them too far into your ear they seem ok while your not lying down, then they'll be painful and uncomfortable if you do. These guys send you a video helping to explain best fitting style.

I usually have my phone playing something as background when in bed and I've found it drowns enough out that I can just hear the phone playing still (barely) but not my snoring partner or outside noises though. Then alarm time I can hear my alarm no problem at all too.

I have opted to pay the extra and have the AR Picture Fitting too as I’m a very light sleeper, side sleeper & have big ears so trying to provide a bit more of a custom feel/fit for myself to assist even further.

I am a normal customer, was not given any product to test or any discount codes ect this is just an honest personal review.

May 20, 2024
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Dear customer,

Thank you for taking the time to leave such a detailed review. We appreciate your honest feedback and are glad to hear about your experience with our sleep earplugs.

It’s great to know that you found the video guide helpful for finding the best fit. We understand that there can be an adjustment period, and we appreciate your persistence in getting through those initial nights.

Your insights on not pushing the earplugs too far in and how they perform in different scenarios, like playing background sounds and being able to hear your alarm, are valuable for other customers. We’re also pleased to hear that the AR Picture Fitting service is beneficial for your specific needs.

Thank you for sharing your honest personal review as a regular customer. If you have any further comments or need additional assistance, please don’t hesitate to reach out agian.

Best regards,
Review Management Team, BOLLSEN

Rated 2 out of 5 stars

Leak like a sieve

I echo the review of Robert Harper below somewhat. I bought 3 sets to take advantage of the 'multi-buy' discount discount - big mistake! I should have really just bought the one set to see how well they worked despite the good reviews i read…
I bought these to prevent water ingress as water gets trapped in my ear canal. However the right ear plug didn't work at all and the left ear plug allows water in intermittently These are expensive ear plugs and i expected better performance for the price paid. They have a 30 day return policy so we'll see how that goes as I am returning them after 24 days...
I’m off to Superdrug with a fiver to buy their pack of 6 earplugs lol
Edit: - contrary to the 'Review Management Team' comment below I did apply for a refund as per the instructions on their website before i posted my review above on here. Following ny review on here I have now received an email from them with instructions on how to return the items and i will edit my response further once a refund has been received.
Edit 2: - Refund has now been received. I had kept the original packaging and so returning the items by post was easy and the process was well facilitated by Bolsen. It would have been nice to have been reimbursed for the return postage costs. However it is very good to have recieved a full refund which included the costs of the earplugs that had been used, accordingly I have altered my rating from a 1 star to 2 star.

May 21, 2024
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Hi Aidan,

Thank you for sharing your experience. I’m sorry to hear about the issues you’ve encountered with our ear plugs.

We strive to ensure the highest quality in our products, and it's disappointing to hear that the ear plugs did not meet your expectations. I personally checked the correspondence and I see that you have not requested yet the refund.

I have informed one of our managers and they will contact you back soon.

Best regards,
Review Management Team, BOLLSEN

Rated 3 out of 5 stars

Not for me!

I bought 3 sets of Bollsen earplugs on the 14/3/24. Two to be used at home and at our caravan and one set for swimming. Total: £66.90. I’ve waited til now to give an honest and fair review. The bottom line is that they are useless and a complete waste of money. Cheap, tacky plastic, that isn’t fit for purpose. DON’T waste your money. I stupidly thought that at over £20 a pop they must be good. I’m now nearly £70 out of pocket and have reverted to the silicone earplugs you can pick up in Superdrug for around £4.95 for a pack of 6. Far better at a fraction of the price. UPDATE…..Having been in touch with Bollsen Customer Service, I was instructed to return the earplugs immediately. I sent the package by 1st class mail Saturday and fully refunded on Monday. Their communication was excellent and the refund immediate. I guess these earplugs may work for some people, just not for me.

March 14, 2024
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Dear Robert,

We appreciate your feedback and are sorry to hear that you are not satisfied with your Bollsen earplugs. We have already contacted you with a possible solution to address your concerns.

Please check your email or reach out to our customer service team at your earliest convenience so we can resolve this issue promptly.

Thank you for your understanding.

Best regards,
Review Management Team
BOLLSEN

Rated 1 out of 5 stars

Beware

Nothing wrong with the ear plugs in fact they are good, the issue is with the 100use guarantee.
After using for about 30 times they started to let in water so I contacted customer service and asked about the guarantee, only to be told that it is only a rough guide and chlorine will reduce their life span.
I appreciate that this could be the case but feel they should make people aware of this.
At present they advertise that all their products have 100 use guarantee.
Unfortunately I can not recommend as very poor customer service

May 9, 2024
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Hello Clarissa,

I appreciate you sharing your thoughts with us.

While we value your perspective, I'm puzzled by your assessment of our service and attention as poor, particularly regarding our clear explanations of the facts and timely responses.

Furthermore, you were provided with practical advice on prolonging the lifespan of your product, and a solution was offered. Finally, it appears there may be some confusion on your part, as you seem to be conflating the average lifespan of the product, which is approximately 100 times its usage, with our 40-day guarantee.

Please don't hesitate to reach out if you have any further questions.

Best regards,
BOLLSEN Management Team

Rated 1 out of 5 stars

Very disappointing

I bought these to sleep soundly because my husband is a chronic snorer. I have to say they are incredibly disappointing. Virtually no noise reduction at all and basic cheap ones that you can buy a the local chemist provide much better noise reduction. Be very careful when buying these for snoring purposes.

April 5, 2024
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Dear Gaymor,

We're sorry to hear about your disappointment with our earplugs, but we couldn't find any record of you contacting our Customer Care team.

However, I personally reached out to offer a solution. Please check your email for further details. We value your feedback and hope to resolve this matter for you.

Regards,
Edgard
BOLLSEN Customer Care

Rated 5 out of 5 stars

Excellent product!!!

Excellent product!!!. Can't say anymore

April 2, 2024
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Hello Jon,

We're thrilled to hear that you're enjoying our product! If you have any questions or need further assistance, feel free to reach out to us. We're here to help!

Best regards,
Edgard
BOLLSEN Review Management

Rated 5 out of 5 stars

Brilliant, worth the money

I bought Bollsen earplugs for flying last year before flying to India with a few stopovers. I've come to hate flying over the years because of the excruciating ear pain it caused me. Tried cheap earplugs for flying which reduced the pain by no more then 30% at most. So with great scepticism I bought Bollsen earplugs and was an still am astonished and grateful in equal measure. I had no ear pain at all flying with them and now am looking forward to flying without the fear of pain. Expensive earplugs but worth every penny. Thank you for inventing them !

October 11, 2023
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Hi Grene,

Thank you so much for taking the time to leave us such a nice review.

We are delighted to know that our product met your expectations. Your feedback is extremely valued and appreciated.

We remain at your disposal in case you need any assistance or have any doubts.

Kind regards,
Edgard
BOLLSEN Review Management Team

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