Ordered the watersafe+ swim plugs. Unfortunately they kept falling out. Emailed Bollsen who advised me to use their AR-KI tool. Received new earplugs which were much better for the shape of my ears .... See more
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Review summary
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Reviews shaping this summary
I have been using bollsen earplugs to keep water out of my ears while swimming daily for over 3 years, they have done their job comfotably and effectively througjout this time. Ive had to replace them... See more
Company replied
Earplugs did not work for me however, having made a one star comment on Trustpilot I was most unexpectedly offered a full refund which I accepted. I was most surprised and I am happy to provide t... See more
Company replied
Excellent product and communication from Bollsen. These are the best earplugs I have had for a good night's sleep and I have tried many. Eliminates background sounds like snoring and planes flying nea... See more
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Company details
Written by the company
🌍 At BOLLSEN, we design premium reusable earplugs that help people sleep better, focus better, and live better. Founded in 2016 in Munich and designed in Slovenia (Europe), BOLLSEN is a leading hearing protection brand trusted by thousands worldwide. Our earplugs for sleeping, swimming, motorcycling, music, and work combine advanced acoustic filters with soft, hypoallergenic materials for proven noise reduction and all-day comfort. Why choose BOLLSEN? Because we believe hearing protection should improve your life — not just reduce noise. Each pair is CE, UKCA, and ANSI certified, featuring eco-friendly grass-paper packaging and European design standards. BOLLSEN has been featured in BBC Science Focus, Which, The New York Times Wirecutter, Glamour UK, Mixmag, and Runner’s World as one of the best earplug brands for sleeping and everyday use. If you’re looking for sustainable, reusable earplugs that fit your lifestyle — from concerts to swimming — BOLLSEN helps you enjoy silence, comfort, and peace of mind. 🌍 https://bollsen-hearingprotection.com https://bollsen-gehoerschutz.de 🇩🇪 BOLLSEN entwickelt premium wiederverwendbare Ohrstöpsel, die Menschen helfen, besser zu schlafen, sich zu konzentrieren und ihr Gehör zu schützen. Seit 2016 in München gegründet und in Slowenien (Europa) designt, zählt BOLLSEN zu den führenden Marken für Gehörschutz. Unsere Ohrstöpsel zum Schlafen, Schwimmen, Motorradfahren, für Musik und Arbeit bieten hohen Tragekomfort, zuverlässige Geräuschreduzierung und nachhaltiges Design. Alle Modelle sind CE-, UKCA- und ANSI-zertifiziert und werden in umweltfreundlicher Graspapier-Verpackung geliefert.
Contact info
Dunajska cesta 159, 1000, Ljubljana, Slovenia
- support@bollsen-hearingprotection.com
- bollsen-hearingprotection.com
4.3
Excellent
481 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and an even greater product.
I’ve used Bollsen ear plugs for many years after never finding a pair that not only work, but work all night while I sleep (side sleeper). I initially thought they might be another company with wild claims, but I’ve never been more wrong. They last much longer than the 100+ days and I only ever replace them they start to discolor (8+hours in an ear 365day a year)
Recently had some minor issues with their website and thankfully Tom in their customer service department couldn’t have been more helpful. Customer for life! I even bought extra pairs for family.
February 26, 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Hello
Thank you so much for your review! We're thrilled to hear that our earplugs have worked so well for you over the years, especially as a side sleeper. It’s great to know they've lived up to your expectations!
I’m also happy to hear that you had a positive experience with our customer service. I’m always here to help, and it’s wonderful to know that you felt well taken care of.
Thank you for being a loyal customer and for recommending our products to your family. We truly appreciate your support, and we’re here anytime you need us!
Best regards,
Incredible customer service
I ordered some of these for my 4-year old daughter after she had surgery for grommets. Whilst the ear plugs didn't work particularly well for her (she has dwarfism so her ears aren't as uniform as others), the customer service I got (particularly from Tom) was incredible. He was kind, patient, and extremely informative and really tried to help us find a solution. If I need these for any other reason, I wouldn't hesitate to order them. They came very sensibly packaged with a really helpful pot to hold them in - the pot has a keychain so it was great to keep safe in a swimming bag.
February 28, 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Hello,
Thank you so much for your thoughtful review! I'm really sorry to hear that the earplugs didn’t work as well for your daughter, but I’m glad to know that our customer service team could be of assistance. It was a pleasure helping you, and I truly appreciate your kind words.
We always strive to provide the best solutions, and I hope we can find something that works for her in the future.
If you ever need our products for any other reason, please don’t hesitate to reach out. We’re here to help!
Best regards,
5 star customer service
I cannot fault the customer service of Bollsen. First class. Nothing was too much trouble. Thank you! Chris (UK)
February 21, 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Dear Chris,
Thank you so much for your kind words! We're thrilled to hear that you had a first-class experience with our customer service. It's always our goal to go above and beyond for our customers, and we’re so glad we could assist you.
Your feedback means a lot to us. Thanks again, and we’re always here if you need anything!
Best regards,
TOP-NOTCH Customer Service!
I came across amazing reviews for Bollsen earplugs online and decided to give them a try.
I ordered a medium size, but unfortunately, they felt a bit too big and caused some discomfort. I reached out to Bollsen for advice, and that’s when I experienced their outstanding customer service firsthand.
Their Team Leader, Tom, responded incredibly quickly with a warm and caring message. Not only did he offer to customize my earplugs for a better fit, but he also ensured that I only needed to pay for the customization, not an entirely new pair, a gesture I truly appreciated.
To my surprise, less than two hours after our conversation, Tom confirmed that my customized earplugs were ready. That level of efficiency is simply unbelievable!
Throughout our exchange, every message from Tom was personalized, professional, and genuinely caring, something you rarely see these days.
I can’t recommend Bollsen enough! They don’t just sell products; they genuinely care about their customers. Huge applause to Tom and the team for setting the bar so high!
February 20, 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Hello,
Thank you so much for your incredible review! We're beyond thrilled to hear about your experience with our earplugs and customer service.
It’s wonderful to know that Tom was able to assist you promptly and personally – we take great pride in providing efficient and caring service. Your kind words mean a lot to us, and we're so happy we could make things right with the customization for a better fit.
Thank you for recommending Bollsen, and we’re grateful for the opportunity to serve you. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations!
Best regards,
Very prompt and helpful response
Very prompt response to my query and very helpful resolution. Dealt with the company on several purchases this year and each time they have been more than helpful.
January 27, 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Thank you so much for your kind words! 😊
We truly appreciate your continued trust in us and are delighted to hear that you've had a positive experience with our service each time. Your satisfaction is our priority, and we’re always happy to help!
If you ever need anything, feel free to reach out.
Best regards,
The BOLLSEN Team
Canine Ear Defenders
Canine Ear Defenders
I ordered medium for our sprocker to help him with the fireworks. Despite 'careful' measuring the chart recommended a medium size. The defenders arrived quickly as I requested for the New Year fireworks. I didn't know they existed until looking online for advice after Christmas and had emailed a request for priority delivery. I had a reply almost straight away confirming the defenders had been dispatched...Brilliant service. Unfortunately the defenders were a little bit too large but despite that seemed to work well and we had an almost stress free night of fireworks. The advice on getting the dog used to them until he was comfortable worked like a dream. It helps I guess that he's a good dog and well used to different games and experiences . So, as they were too large I emailed customer service who advised on returning and ordering the smaller size which I followed and received the small size a few days after. They fit much better and are happy with them. I am so impressed with the product and the service provided. Tom, you are a credit to the company and your attitude and commitment to the customer is 5+ 🌟
January 3, 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Thank you for your wonderful feedback! 🌟
We’re delighted to hear that you had a positive experience with our service and that the smaller size worked perfectly for your sprocker. Your satisfaction is our top priority, and we truly appreciate your kind words about Tom and the team. If you ever need anything else, feel free to reach out.
Best regards,
The BOLLSEN Team
Brilliant customer service
The customer service was absolutely amazing. I received my order as expected, beautifully packed, with instructions.
I had some issues but they were solved straight away.
January 2, 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Hello,
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our customer service and that your order arrived as expected, beautifully packed with clear instructions.
It's great to know that any issues you faced were resolved promptly – ensuring customer satisfaction is our top priority.
Thank you for your support and trust in us. If you need anything in the future, feel free to reach out.
Best regards,
The BOLLSEN Team
Never got order or a response
Ordered several weeks ago, they never arrived. Contacted support, they never responded. Seems like a scam product.
Edit 30/12: They finally arrived after many weeks! No response from support though.
They fit really well in the ear and cancel out sound. But they are hard to sleep with and i woke up with some ear ache. Maybe you get used to them though.
December 28, 2024
Unprompted review
Reply from BOLLSEN Hearing Protection
Hello Kaj,
Thank you for sharing your feedback with us. We're truly sorry to hear about the delayed delivery and the lack of communication from our support team. This is certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience caused.
We're glad to hear that your order has arrived and that the earplugs fit well and effectively reduce noise. Regarding the discomfort while sleeping, it can sometimes take a short adjustment period for the ears to get used to the fit. However, your comfort is very important to us, and we’re continuously working to improve our designs for even better long-term wearability.
If there's anything we can assist you with or if you have further concerns, please feel free to reach out to us directly at hello(@)bollsen.se. Your feedback helps us improve, and we truly value you as a customer.
Thank you again for giving our product a try.
Best regards,
The BOLLSEN Team
Not the quality they used to be !!
I ordered these a year ago and the quality was fantastic- I ordered a second pair this month and have just received them. The quality is poor compared to the last set. It appears you have gone for cheaper material and they don’t work. The sound blocking is poor and I’m really disappointed in this product especially when the last set was completely different. The reason I re ordered was the earplugs were over a year old and were a bit discoloured. Shame you’ve cheapened your product wouldn’t buy again and now need to source another supplier
December 9, 2024
Unprompted review
Reply from BOLLSEN Hearing Protection
Hello,
Thank you for sharing your feedback with us. I am genuinely sorry to hear that your recent experience with our earplugs did not meet your expectations, especially after being satisfied with your previous purchase. Please accept our sincerest apologies for any disappointment caused.
To address your concerns, I’d like to clarify that while the model has indeed undergone some changes since 2022, the material used remains the same as in previous versions. It’s possible that the new earplugs may need some time to adjust to your unique ear shape and conditions to provide an optimal fit and comfort.
However, we understand that you may still feel unsatisfied with the product. Please remember that we offer a 40-day satisfaction guarantee. If you are not happy with your purchase, you are welcome to reach out to us for return details, and we’ll be more than happy to assist you with the process.
Once again, I apologize for the inconvenience caused, and I truly appreciate your feedback. It helps us strive for better quality and service.
Thank you for your understanding, and please don’t hesitate to contact us if you need further assistance.
Best regards,
I ordered motorbike ear plugs
I ordered the ear plugs for on motorbikes. They are excellent. Wasn't sure if they were working so turned my portable speaker up on the highest setting and put it beside my ear. My kids thought I was going crazy lol
I could still hear the music but it didn't hurt at all. Would buy again.
November 27, 2024
Unprompted review
Reply from BOLLSEN Hearing Protection
Hi,
Thank you for your kind words and for sharing your experience! We're delighted to hear that our ear plugs worked well for you.
It’s great to know they met your expectations. If you ever need anything else, feel free to reach out. We appreciate your support and look forward to serving you again!
Best wishes, The Bollsen Team
Very good ear plugs for swimming,but…
Very good ear plugs for swimming,but difficult to remove from carry case.
November 4, 2024
Unprompted review
Reply from BOLLSEN Hearing Protection
Hi,
Thank you for your positive feedback! We're glad to hear that you found the earplugs effective for swimming. We understand that removing them from the carry case can be a bit tricky, and we're already working on a new design to make it easier. We appreciate your feedback and hope the next version will be even more user-friendly for you!
Best regards,
Bollsen Music SoundPRO earplugs
I have been using Bollsen Music SoundPRO ear plugs for piccolo practice to protect my hearing. They are superb. I can still hear enough to note the pitch and hear any verbal instructions but no ringing in the ears while or after playing. I recently ordered some more so I have spares. Unfortunately I ordered the wrong ones. Customer service at Bollsen were extremely efficient and arranged a free return label and despatched the correct ones within a day from me making contact with them. Incredibly fast response time from my emailing them.
November 7, 2024
Unprompted review
Amazing
They claim you can use these things 100 times, but I've had mine for at least a year, and they're going strong.
The only quarrel I have is that they don't list the dB protection for each one (e.g., Life+ vs Moto+). That said, I can hear my phone alarm but can't hear my boyfriend's snoring, which is so loud that previously, we had to sleep in separate rooms, and with both doors closed down a hallway, I could still hear him snore, and now I can sleep beside him. I can't hear the cat's water fountain or even, indeed, the cat at night.
They occasionally do fall out. But they are a delight compared to the miserable foam earplugs from hell, which either don't make it into the ear canal, pop out of the ear canal, or don't work.
October 13, 2024
Unprompted review
A waste of money
A waste of money
These ear-plugs do not provide any noise reduction. You may as well wear nothing. I have persevered with them for a week but I can still hear every little noise from outside. A waste of £26.95! The mouldable wax ones from boots that cost £2.70 work much better!
October 5, 2024
Unprompted review
Reply from BOLLSEN Hearing Protection
Hello,
Thank you for sharing your feedback. I’m truly sorry to hear that our earplugs didn’t meet your expectations. Your satisfaction is very important to us, and I appreciate the opportunity to address your concerns.
Our earplugs are designed to reduce noise by 17 decibels NRR ( 24 decibel SNR), helping to dampen ambient sounds while still allowing important sounds to be heard. However, we understand that each person’s sensitivity to noise and expectations for reduction can vary. What works well for some may not work as effectively for others, and we sincerely regret that the product did not meet your specific needs.
To ensure satisfaction, we offer a 40-day satisfaction guarantee. If the product does not meet your expectations for any reason, you can return it for a full refund, no questions asked.
Thank you for your understanding, and if you have any further questions or need assistance, please don’t hesitate to reach out.
Kind regards,
Non riducono il rumore da russamento…
Non riducono il rumore da russamento meglio dei tappi morbidi in silicone, con la differenza che una confezione da quattro paia costa 9,90€.
Costati 29,90€. Li ho restituirli avendoli provati ma con la spedizione a mio carico costata 10,50€ , la garanzia "soddisfatti o rimborsati" mi è comunque costata 10,50€.
They do not reduce snoring noise better than soft silicone earplugs, with the difference that a pack of four pairs costs €9.90.
Cost €29.90. I returned them after having tried them but with shipping costing me €10.50, the "money back" guarantee still cost me €10.50.
September 17, 2024
Unprompted review
Reply from BOLLSEN Hearing Protection
Hi,
Thank you for your feedback, and we sincerely apologize that the product did not meet your expectations.
Our earplugs are tested and offer a 17-decibel NRR (Noise Reduction Rating); however, we understand that each person has different levels of noise sensitivity and expectations, which can affect the perceived effectiveness. This is why we offer a 40-day satisfaction guarantee, during which the earplugs can be returned for a full refund—even if they have been used and opened.
Regarding your return request, I’d like to clarify that we received your email yesterday evening, and we are processing it today. Please bear with us.
Thank you for your understanding.
Best regards,
I bought the Lite+ AR KI TECH earplugs…
I bought the Lite+ AR KI TECH earplugs and have had the best sleep I’ve had in years. They take a couple of days to get used to but once your ears accept them they are very comfortable. Mine have also lasted longer than 100 days. Now on about 110.
Great customer service from this company, although I suspect they don’t work over weekends. Their replies are from real human beings and they do their level best to sort out any issues you may have. They’re also trustworthy in terms of returns. Love this company!
September 16, 2024
Unprompted review
Reply from BOLLSEN Hearing Protection
Thank you so much for your positive review and for sharing your experience with the Lite+ AR KI TECH earplugs! We're thrilled to hear that they've helped you achieve better sleep and that you find them comfortable.
We appreciate your understanding regarding our customer service hours and are glad to know that our team has been able to assist you effectively. It's our priority to ensure that any issues are resolved promptly and that our customers feel supported throughout their experience with us.
Thank you again for your trust and for choosing our product. If you have any more feedback or need further assistance in the future, please don't hesitate to reach out.
Best regards,
Maya
Customer Service Team
TRUSTWORTHY AND COMPETENT COMPANY
I have had a pleasant and professional experience with this company. Totally trustworthy and very helpful.
I had an immediate response to my concerns which were dealt with compassion.
In my opinion it ranks a five star for service and very friendly and competent staff.
August 22, 2024
Unprompted review
Reply from BOLLSEN Hearing Protection
Dear Jan,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team.
Your feedback means the world to us, and we're glad we could address your concerns promptly and with compassion. We strive to provide five-star service, and it's wonderful to know we met your expectations.
If there's anything else we can assist you with, please don't hesitate to reach out. Thank you again for choosing us!
Kind regards,
Review Management Team, BOLLSEN.
Worth Peservering
When I first tried the ear plugs they didn’t work. I then tried some that Bollsen made for me from a photo I sent of my ears. The first couple of times I wore them they still failed to mask the sound of my husband’s CPAP mask. However, I perservered and in the last couple of weeks I have had several nights where they really have shut out the noise and I’ve had a very good night’s sleep. It’s all about fitting them in the ear properly. I’m really happy and will order more.
August 19, 2024
Unprompted review
Reply from BOLLSEN Hearing Protection
Dear Caroline,
Thank you for sharing your experience with our ear plugs. We're glad to hear that you persevered and found success in achieving a good night's sleep. It's true that the proper fit is crucial, and we're thrilled that you've been able to enjoy several quiet nights.
We appreciate your continued support and are delighted that you're considering ordering more. Should you have any further questions or need assistance with your next order, please don't hesitate to reach out.
Wishing you many more peaceful nights!
Best regards,
Review Management Team, BOLLSEN.
Very flimsy!!
Very flimsy!!! Certainly not worth the £27 price tag!!!! Have found them on Amazon for £13 but even that’s too much. They don’t work and feel it’s all just a rip off! Far better ear plugs that cost much much less. Would NOT recommend at all.
July 28, 2024
Unprompted review
Reply from BOLLSEN Hearing Protection
Hi,
Thank you for your feedback. We regret to hear about your dissatisfaction with our product. However, we did not receive the additional information we requested from you in order to look into your case further.
Could you please provide us with the necessary details at your earliest convenience so we can assist you more effectively?
Best regards,
Review Management Team, BOLLSEN
Been using foam ear plugs for years and…
Been using foam ear plugs for years and thought I'd upgrade to 'proper' earplugs. These are a joke, flimsey and don't fit properly. Ridiculously expensive too.
Tried to return but Bollsen claim they never received the return..
TOTAL SCAM!
July 23, 2024
Unprompted review
Reply from BOLLSEN Hearing Protection
Hi,
Thank you for reaching out. We are sorry to hear about your experience with our earplugs and the trouble you've had with your return.
If you have proof of delivery for the return, please send it to us via email, and we will be able to process your refund promptly. Feel free to contact us back if you have any further questions.
Thank you for your understanding and cooperation.
Best regards,
Review Management Team, BOLLSEN
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