Bonanza is the e-commerce equivalent of a tumbleweed. No traffic. No traction. No clue. It's baffling how a site with such comically low visibility expects sellers to stick around while their listings... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bonanza.com is misleading international sellers. They allowed me to pay a $14.99 activation fee from Pakistan, let me spend days setting up my store, and then abruptly closed it citing 'region restric... See more
Do not sell on this website any longer. They have drastically increased their seller fees, added hidden fees, added listing fees, removed third-party labeling, and much more. They brand all of these c... See more
SCAMMERS! NOTHING ELSE. 1) Low traffic. 2) No sales for sellers. 3) Support is rude and very unhelpful! 4) They have changed its Terms without a single notification but happy to charge you f... See more
Company details
About Bonanza
Written by the company
We are an online marketplace that empowers entrepreneurs to build a sustainable business based on repeat customers. Our product is built by entrepreneurs, for entrepreneurs -- we understand what it means to be too busy to sweat the small stuff. We aim to remove the technical expertise needed to build a profitable online business, making the joys of entrepreneurship accessible for all.
Experience has proven to us that listening to our sellers' feedback is the best opportunity we have to consistently improve our product. That's why we've developed various tools over the years to make online selling easy. Our business relies on making successful sellers, so it's not a coincidence that the tools we offer can be customized to fit our sellers' needs.
Some of our most popular tools include:
Bonanza has been a seller-centric marketplace since our inception - that's why we don't make any money until you do. No listing fees, no monthly store fees, no other sneaky fees. We provide one-click publishing to all major buyer channels , and we pay all advertising costs on your behalf until you make a sale.
Although most marketplaces focus exclusively on promoting their own brand to buyers, Bonanza is a platform that allows sellers to make sales and build a brand by developing relationships with their customers. Building your online business takes vision, dedication, and time, so you need to know you're building on a solid foundation.
In 2021, Bonanza was ranked first for "Customer Service", "Communication" and "Most Recommended Marketplace" in the EcommerceBytes Sellers Choice Awards, ahead of eBay, Amazon, Etsy, and all other contenders in the largest online survey of sellers, administered by the longest running ecommerce industry news sites, Ecommercebytes. In 2020, we were voted best "Customer Service", "Communication" and "Ease of Use."
Want to hear more of the nice things being said about us? Need to reach out for a PR request? Check out our press kit.
Learn more about how Bonanza works.
Experience has proven to us that listening to our sellers' feedback is the best opportunity we have to consistently improve our product. That's why we've developed various tools over the years to make online selling easy. Our business relies on making successful sellers, so it's not a coincidence that the tools we offer can be customized to fit our sellers' needs.
Some of our most popular tools include:
- Automatic eBay, Amazon, and Shopify inventory import/sync
- Multi-item editing capabilities
- Customized marketing campaign tools
- Zero-effort webstores (automatically built from your marketplace account)
Bonanza has been a seller-centric marketplace since our inception - that's why we don't make any money until you do. No listing fees, no monthly store fees, no other sneaky fees. We provide one-click publishing to all major buyer channels , and we pay all advertising costs on your behalf until you make a sale.
Although most marketplaces focus exclusively on promoting their own brand to buyers, Bonanza is a platform that allows sellers to make sales and build a brand by developing relationships with their customers. Building your online business takes vision, dedication, and time, so you need to know you're building on a solid foundation.
In 2021, Bonanza was ranked first for "Customer Service", "Communication" and "Most Recommended Marketplace" in the EcommerceBytes Sellers Choice Awards, ahead of eBay, Amazon, Etsy, and all other contenders in the largest online survey of sellers, administered by the longest running ecommerce industry news sites, Ecommercebytes. In 2020, we were voted best "Customer Service", "Communication" and "Ease of Use."
Want to hear more of the nice things being said about us? Need to reach out for a PR request? Check out our press kit.
Learn more about how Bonanza works.
Contact info
98121, Seattle
- support@bonanza.com
- bonanza.com
1.4
Bad
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Account randomly got banned for no…
Account randomly got banned for no reason saying it was for "security reasons". Do not use this site
July 26, 2023
Unprompted review
Reply from Bonanza
Hello,
Thanks for your feedback. We're sorry to hear about the negative experience that you had on Bonanza. As an ecommerce website, the safety and security of our users is very important to us. Our fraud prevention team takes its job very seriously and they do not permanently suspend accounts unless they have a good reason to.
Sorry for the inconvenience.
Do not use Bonanza
Do not use Bonanza. They banned you suddenly with NO reason and you cannot get back your account. Do not waste your time. Not worth to invest time on BONANZA.
March 2, 2023
Unprompted review
Reply from Bonanza
Hello,
Thanks for your feedback. We're sorry to hear about the negative experience that you had on Bonanza. As an ecommerce website, the safety and security of our users is very important to us. Our fraud prevention team takes its job very seriously and they do not permanently suspend accounts unless they have a good reason to.
Sorry for the inconvenience.
SCAMMERS
I was scammed by one of their sellers. Customer service didn’t do any to help. They will just tell you to contact paypal but that’s about it. Goodluck on getting your money back! This website is absolutely useless and TRASH.
June 27, 2023
Unprompted review
Reply from Bonanza
Hello Marie,
Thanks for your feedback. We are sorry to hear about the difficulty that you have had with your order. On Bonanza the payments for all sales are direct buyer to seller transactions, so when you made the purchase, the money went to the seller, not to Bonanza. Unfortunately we do not have the ability to reverse a PayPal payment that you made to the seller, which is why we recommend filing a dispute with PayPal, as they have a robust disputes process for refunding buyers when problems arise.
Sorry for the inconvenience.
Crime lords
Crime lords. Watch out, they take your account details. Steal fees, ignore emails, suspend accounts without warnings, You've been warned. Very questionable operation, they need looking into as I suspect money laundering.
June 25, 2023
Unprompted review
Reply from Bonanza
Hello,
We appreciate you taking the time to leave us feedback. Based on your message, it sounds like you were permanently suspended from Bonanza. Our fraud prevention team takes its job very seriously and they will act in the best interest of Bonanza and our users.
Sorry for the inconvenience.
Scum
Bonanza is organized crime. They suspend the account for no reason. You should run away from them.I didn't have a single product to sell. The suspension of my account is based on race. When I sent all the information from the bank account, they immediately suspended the account. Racism. I got this email this morning.
Hello,
Thank you for contacting us. Our system is preventing us from opening an account on Bonanza for you at this time. We apologize for any inconvenience. It is our priority to keep Bonanza the safest possible marketplace for our buyers and sellers to use. Due to security restrictions, our team is unable to provide further details involved with this action.
Fortunately, we are able to recommend a few great alternatives such as ioffer.com or ecrater.com, both of which have strong monthly traffic and a good base of buyers and sellers. eBid.net is a good site for those who wish to deal in the auction format.
If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time.
Thank you for your interest in Bonanza and we sincerely apologize again for any inconvenience this may have caused you. We wish you the best of luck in your future endeavors!
Regards,
Judy O
Happiness producer | Tier 2 & Triage |
Still need assistance? No worries! Simply reply to this email so we can continue to serve you as best we can.
Satisfied with your service? Great! Please let Bonanza know by completing the survey you’ll receive once the issue has been resolved.
June 24, 2023
Unprompted review
Reply from Bonanza
Hello,
Thanks for your feedback. Our fraud prevention team is very adept at catching scammers and users not operating in good faith, and I can assure you that if you were permanently suspended from Bonanza, there was a good reason for it. We take our jobs very seriously and the privacy and security of our users is extremely important to us.
Sorry for the inconvenience.
Kera smoothening note proper done 15 divas par saru nathi ryu
Kera smoothening 15 divas pan nathi saru thyu karab thay gyu chhe
May 26, 2023
Unprompted review
Reply from Bonanza
Hello,
Thanks for leaving us feedback. If you are having any problems using Bonanza or with a purchase that you made on Bonanza, I highly recommend contacting our support team by emailing us at support@bonanza.com. We will be happy to assist you in any way that we can.
Sorry for the inconvenience.
Bonanza closed my new account and not refund fee
Bonanza closed my newly created account and did not refund the fees I paid when I created the account. I sent a support email the issue of the fees after my account was closed. My account had just been created and I hadn't sold any products on Bonanza yet. They ignored my inquiry about the fees and advised me to sell on two other websites, ioffer.com and ecrater.com. I expressed my gratitude but also requested a refund of the fees that Bonanza collected upon my account registration and I have not received any response from them.
June 3, 2023
Unprompted review
Reply from Bonanza
Hello there,
Thanks for your feedback and we're sorry to hear about the difficulty that you have had with this issue. Our fraud prevention team takes its job very seriously, and this may lead to some users being removed from Bonanza even if they disagree with the decision.
It is completely free to list items for sale on Bonanza. We do offer certain optional paid services, which are non-refundable due to real world cash value sunk cost to Bonanza that cannot reclaimed by us.
Sorry for the inconvenience .
Bad customer service & empty product
My order number is 101608260 . I placed my order from 3/12 and 1/2 month I haven’t seen any update tracking information so I tried to contact my bank to cancel my payment & the seller to cancel my order but my bank just say will check back later and the seller haven’t replied to now . But on 4/5 I received tracking information & 4/8 I delivered it .And now 5/17 I just open it & I see it’s totally empty , I tried many times to pump my bottle have no liquid in it . I’m very upset with bad customer service of Bonanza website because after I tried to contact the seller many times with have no reply , I used to contact Bonanza but I received mail with content “ We highly recommend that you contact the bank or card provider associated with the card you used to complete this purchase “ and can’t help me cancel this order ( this website has no cancel button ) . The worst experience of my online shopping . I have a big mistake when I placed order on this website by credit card payment , I will only pay by PayPal to protect my customer benefits . Right now I need a refund .
April 8, 2023
Unprompted review
Reply from Bonanza
Hello There,
Thanks for your feedback and we're sorry to hear about the difficulty that you have had with your order. On Bonanza, when a sale is made, the buyer pays the seller directly through trusted 3rd party payment provider such as PayPal and Stripe. Unfortunately, we here at Bonanza do not have the ability to reverse a direct credit card payment that you made to the seller via Stripe. This is why we recommend filing a credit card chargeback.
I checked on your support ticket and saw that you never responded after your initial message, so we were enable to provide further support regarding your purchase.
Sorry for the inconvenience.
Stunning!
Can I just say I got the bed! And it’s absolutely stunning a small issue with the bed not fitting right to start with informed the owner and he had someone come over and fix it 4 days later which over then bank holiday I thought was good! I feel it’s really good quality delivery service was good and the gentlemen were polite overal would highly recommend and look to buying in the future for my sons bed when I can!
May 1, 2023
Unprompted review
item not received
Purchased an item from strategic carparts through this site on the 14th and it has not been shipped when they claim to have the part in stock. I have reached out to Bonanza and Strategic carpart multiple times with no response of the tracking number. Stay away from this site... seems fishy.
April 14, 2023
Unprompted review
Reply from Bonanza
Hello There,
Thanks for leaving your feedback. We checked on this and saw that the seller contacted you regarding your order and indicated that the item was unfortunately damaged and they issued you a full refund.
If you need any additional assistance please feel free to reach our to our support team.
Sorry for the inconvenience.
Bonanza Order took 3 weeks to arrive
The seller never sent me my purchased products and the super polite response of the Bonanza "Happiness Producer" is like "OOOOh gee too bad, we are sooo sorry, but you have to deal with it yourself on PayPal because we can't do it." I am dealing with PayPal but it is taking forever and I am wasting hours on it. Suggest that Bonanza vet their sellers better and step up to protect their clients. Don't they want clients to return or recommend? As the current business model stands, Bonanza (probably unintentionally) enables theft.
I am adding a new comment here, I FINALLY received the products 3 weeks after I placed the order. So I am very glad to say that everything turned out ok in the end.
March 29, 2023
Unprompted review
Reply from Bonanza
Hello Jacki,
Thanks for leaving us feedback. We do our best to vet sellers on Bonanza, but unfortunately sometimes we can't know that a seller will not act in good faith until we hear complaints about them from customers such as yourself. Our fraud prevention team has already permanently suspended the seller that you made this purchase from and they will not be allowed on Bonanza again.
We are hopeful that you will receive a refund soon, and we highly recommend that you escalate your PayPal dispute to a claim, if you haven't already.
Sorry for the inconvenience.
Poor customer care service and worst …
Poor customer care service and worst exchange policy. After selling products they behave like aliens Rip monanza .
April 3, 2023
Unprompted review
Reply from Bonanza
Hello Mohsin,
Thanks for your feedback. As it stands currently, and has been since Bonanza was founded, all sales are direct buyer to seller transactions, so when a buyer makes a purchase they pay the seller directly via a 3rd party payment processor such as PayPal, which has an excellent built-in disputes process. Because buyers pay sellers directly, this unfortunately means we are not able to issue refunds and it is necessary to handle any problems that may arise by dealing with the seller. Each seller on Bonanza has the ability to set their own return policy.
Bonanza has recently come under new ownership, and we are investigating all available means to improve the shopping experience on Bonanza.
Sorry for the inconvenience.
The Joy of being ripped off
This is by way of feedback about my current shopping experience on Bonanza, and should suffice to explain why I will not be using them in future: on March 25, I purchased a shirt. Thus far, all I have to show for it is absolutely not a peep from the seller, and one message (eventually) from Bonanza, advising that I take this up with PayPal (which I am). I sent 2 messages to the seller and 3 to Bonanza. Almost 2 weeks later, all I have is a dispute via PayPal. It must be obvious why people shop on Amazon.
April 5, 2023
Unprompted review
Reply from Bonanza
Hello Nomame,
Thanks for leaving feedback regarding your shopping experience on Bonanza. We're sorry to hear that your purchase didn't work out the way that you had hoped it would.
Because all items on Bonanza are sold and shipped by individual sellers, the whole system relies on the sellers acting in good faith and promptly shipping out their orders in a timely manner. Unfortunately not all sellers live up to this standard and when we identify sellers who are not fulfilling their orders, we remove them from Bonanza.
We require all sellers to have PayPal as an accepted form of payment because we find that PayPal has the most robust buyer protection system in place with their in-house disputes system. In most cases filing a dispute with PayPal will result in a full refund being issued.
If there's anything else that we can do to help just let me know.
Sorry for the inconvenience.
Sellers beware they are scums
finished all steps to create account, i connect everything am experienced multiplatform seller, but after i did all i couldn't finish account settings last niche to add payment method .. i contacted customer service and guess what THEY DELITED MY WHOLLE ACCOUNT!!! they are joke pure Joke!!
February 7, 2023
Unprompted review
Reply from Bonanza
Hello John,
Sorry to hear about the difficulty that you had using Bonanza. Our fraud prevention team takes it's job very seriously and they tend to err on the side of caution when it comes to the safety and security of Bonanza and its users. If you reach out to our support team by sending an email to us at support@bonanza.com, they may be able to provide you with more information.
Sorry for the inconvenience.
Beware of seller Chandiagomart!
Beware of seller Chandiagomart!
Bonanza's platform encourages criminal activity.
Seller "Chandiagomart" offers expensive electronic products at half the going rate.
I purchased a Beelink GTR6 mini pc and two days later got given a tracking number that didn't work. It's 5 days in and it still doesn't work. The seller is giving a nonsense story about "postal service issues". They also refuse to provide proof of postage.
The seller is a scammer who PRETENDS to stock and post items. They make up a false tracking number and blame the Malaysian postal service when it doesn't work.
The force the buyer to lodge a claim with PayPal I suspect that they keep their initial sales money.
Whether I will get my money back is uncertain at this stage.
I may contact a solicitor in Malaysia to send the seller a letter of demand as I have their business registration number.
Suffice to say do not use Bonanza! It is very lax and encourages crime in clear sight!
March 2, 2023
Unprompted review
Reply from Bonanza
Hi Joel, Thanks for your comment and sorry to hear that your transaction did not work out as expected. We've reported this seller to our team of experts who are currently reviewing the account. We also see that you were able to open a dispute with PayPal and received a refund for your order on March 16, 2023. If you have additional questions or if we can be of further assistance, please let us know at support@bonanza.com. We appreciate you bringing this matter to our attention!
Bonanza is a questionable platform
I bought something using bonanza. After 3 days without a tracking number for shipping I contacted bonanza help desk. They told me to contact the seller, and that's when I realized it was a foreign company(the product I bought is made in the USA!). I sent the seller a message, they asked me to wait 3 weeks. Luckily I used PayPal, so I contacted them and my purchase was refunded the next day. 2 days later, bonanza sent me an email saying that the seller was no longer registered with them, and I should seek a refund. NEVER again I will use this website. Thank you PayPal!
February 24, 2023
Unprompted review
Reply from Bonanza
Hello Gelsomina, Thanks for your review and sorry to hear that your recent transaction did not work out as expected. We confirm that the seller associated with this order was permanently removed from the Bonanza community. If you have not already done so, we highly recommend contacting PayPal to file a dispute for a refund. One of the reasons Bonanza requires sellers to accept PayPal is that PayPal offers a level of buyer protection in the event your order does not go as planned. Feel free to reach out to us at support@bonanza.com if we can be of assistance or provide additional details to help with your claim. Thank you for bringing this matter to our attention!
This website is a scam
This website is a scam. Bonanza attempted to take £20 from me today, though I bought from them.
December 29, 2022
Unprompted review
Reply from Bonanza
Thanks for reaching out and apologies for any confusion. If you purchased an item on Bonanza.com, your payment would go directly to the individual third party seller. Bonanza does not collect or process any payments for purchases. The only instance in which Bonanza would charge you directly is if you sign up for a selling membership, add your credit card, and give us permission to bill you for any charges or subscriptions you incur as a Bonanza seller. Please feel free to email our support team at support@bonanza.com if you'd like us to review this charge further. Thanks in advance!
I was a seller on Bonanza
I was a seller on Bonanza. Spare yourself and sell you product somewhere else. They do not communicate with sellers at all. They also will shut your store down without any forewarning at all and will not answer any requests for information. The traffic/sales are extremely minimal and not worth the headache at all!!!!
October 19, 2022
Unprompted review
Ordered an item via bonanza 3 weeks ago…
Ordered an item via bonanza 3 weeks ago but I have not received delivery or any confirmation from the seller despite sending them two emails. I have also sent PayPal two emails explaining the situation but no response from them either. Looks like I have been scammed! Should have taken more notice of previous reviews stating the same.. so beware !!
November 16, 2022
Unprompted review
Reply from Bonanza
So sorry to hear the seller has not replied. If you haven't done so already, the next step is to file a dispute via PayPal. You can do this by logging into your PayPal account, finding the transaction, and then clicking the option to file a dispute. Once the dispute is filed, your payment will be placed on hold and the seller will be forced to reply and help resolve the issue. You have 180 days from the date of your purchase to file a dispute, per PayPal rules. Though Bonanza cannot file a dispute on your behalf, we are more than happy to help you through the process. Please email our support team at support@bonanza.com so we can assist you further. Thanks!
Shipping seems to be a problem with…
Shipping seems to be a problem with this company
October 30, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.