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Bondandmason Reviews 2,304

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TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 528 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their incredible range, unique designs, and high quality, often highlighting the durability and stylish appearance of items like handbags and purses. Many people appreciate the excellent value for money, finding luxury-looking items without the high price tag, which is particularly beneficial for those on a budget. The ordering process is frequently described as easy and straightforward, with many customers expressing satisfaction with their purchases and the overall service. However, some customers also noted issues with delivery times, with items taking longer than anticipated to arrive, and a few reported receiving damaged products or items that did not match the online descriptions. A small portion of people felt the quality was poor, describing items as cheap or not as advertised, and some experienced difficulties with returns, including unexpected international shipping costs and rejected requests.

What people talk about most

Product

People report positive experiences with product, often praising the unique, beautiful, and high-quality... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the unique designs, excellent... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers found the ordering process easy and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising incredibly fast delivery and... See more

Price

Customers consistently note ambiguous experiences with price, with many reviewers praising the fair,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible range and quality - so unique and beautiful - amazing value and quick delivery to Australia. I have made many purchases from Bond & Mason and I'm thrilled with all of my purchases. Highly r... See more

Rated 5 out of 5 stars

The quality and feel of my handbag is divine! Presently I am unable to physically go shopping, so I’m relying on anything I buy online to be just what I was hoping for . I have a similar style of anot... See more

Rated 5 out of 5 stars

In today’s cost-of-living crisis, finding a good-quality bag at a reasonable price honestly feels like a blessing for international students like us. After paying rent, bills, and all the other ex... See more

Rated 5 out of 5 stars

Incredible quality and value. Bond & Mason bags are so unique, stylish, high quality and just stunning!! I get excited about choosing which one of my B&M bags I'm going to use on my special outings. J... See more

Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Nicely packaged

Easy to order, no issues with bag on arrival, nicely packaged. The first bag I purchased was lovely, perfect size.
I was so impressed with quality fir the price I have ordered another bag

January 21, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute scam.

Absolute scam.
Said the bag has been delivered but tracking shows it hasn’t and Royal Mail who the said it’s been sent with has no tracking for them at all

February 23, 2026
Unprompted review
Rated 1 out of 5 stars

Rip off company.

Ordered a handbag after a million advertisements targeted me. Waited a long time for delivery and bag arrives absolutely rubbish made out of plastic nothing like the picture at all. Rip off and email to say this was ignored. Avoid Avoid. All the good reviews are FAKE

February 16, 2026
Unprompted review
Rated 1 out of 5 stars

This company is a joke

This company is a joke. It took 3 weeks for the bag to be delivered. It cost £45 and was made of the cheapest plastic. It cost me £13 to return it and I still haven’t recieved my refund.
I eventually had to send the tracking number and lo and behold that number hasn’t been registered. I am furious

February 13, 2026
Unprompted review
Rated 1 out of 5 stars

BE WARNED - DO NOT BUY FROM THIS COMPANY!!!

Absolutely the most underhanded and dodgiest company I have ever purchased from. Ordered 2 bags, within an hour of ordering they emailed saying products had shipped already, I thought this was great until I checked the tracking 2 days later and not only had they not shipped yet, the order hadn't even been processed. I immediately got a bad feeling and saw that their cancellation policy is that you can cancel your order within 12 hours of placing it if it hasn't been shipped yet, by emailing me that it had shipped already gave me no opportunity to cancel, very sneaky tactic! Once the bags were shipped, more than a week after they told me they had been shipped, I received them and they both smelled like a mixture of fish and rotting animal, absolutely unbearable, so of course I wanted to return them. They gave me an address in Norway to return to, which is nowhere near them in Hong Kong and the cost to return was going to be half the costs of the bags. I asked for a different return address so it wouldn't be so expensive and they said no. Apart from the dreadful smell, one bag that was meant to be a light soft pink was actually a medium brown, nothing at all like the picture, the other colour was the same as pictured on their website. The other issue is that neither bags had the same finish as the items on their website. So both bags were clearly not as advertised and the smell was unbearable, yet they would not pay for return shipping nor would they organise the return shipping at a lower cost (even though the return was due to the items not being as described/pictured and them smelling of dead animals) BE WARNED - DO NOT BUY FROM THIS COMPANY!!!

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic!

The website is easy to use and there's so many wonderful bags to choose from. It's actually hard to pick so I end up buying a few! The quality is top notch and I like that they are made from vegan leather. Will definitely be buying again!

February 4, 2026
Unprompted review

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