Bondandmason logo
Visit website

Bondandmason Reviews 2,304

•
TrustScore 4 out of 5

4.1

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 536 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting their durability and luxurious feel without the high price tag. Many appreciate the excellent value for money, finding the items to be both stylish and practical. The ordering process is frequently described as easy and straightforward, and people are often pleased with the secure packaging and variety of choices available. However, some customers also noted issues with delivery times, experiencing longer waits than anticipated. A few other people also felt that the product quality was poor, with items arriving damaged or not matching the online descriptions, and some mentioned difficulties with returns due to international shipping costs.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many praising the high-end look... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent quality,... See more

Order

Reviewers mention ambiguous feedback about order, with many customers finding the ordering process easy,... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising the fair, affordable, and reasonable... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers praising incredibly fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time iam buying from bond and mason, their bags are good quality, shipping takes a few days and the prices are fair and affordable, worthy the product. Ordering is very easy and qui... See more

Rated 5 out of 5 stars

In today’s cost-of-living crisis, finding a good-quality bag at a reasonable price honestly feels like a blessing for international students like us. After paying rent, bills, and all the other ex... See more

Rated 5 out of 5 stars

The quality and feel of my handbag is divine! Presently I am unable to physically go shopping, so I’m relying on anything I buy online to be just what I was hoping for . I have a similar style of anot... See more

Rated 5 out of 5 stars

Incredible quality and value. Bond & Mason bags are so unique, stylish, high quality and just stunning!! I get excited about choosing which one of my B&M bags I'm going to use on my special outings. J... See more

Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Lovely bags

This was my 3rd time I've ordered from B&M. Their quality of bags are amazing and range of choices is just wow. Highly recommend it 👌 👍

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Gold heart clutch

Gorgeous clutch suitable for any occassion great value& very good communication throughout
Would recommend this company& this product
Very happy customer

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Really easy site to navigate,

Really easy site to navigate,
Lots choice only one thing to point out the photos for the bags can you add inside photos or open bag photos please

March 14, 2026
Unprompted review
Rated 1 out of 5 stars

Refund rejected despite faulty

AVOID!!! My bag arrived in a plastic bag and not in a box and was so squashed during the delivery (came from China). I took photos to show them the damage and they said to put a few items inside and it will return to its shape and rejected my refund request. Totally unacceptable and trading standards are going to be informed of this as I have a right to have a refund as the bag is too badly folded and misshaped as it's cheap and nasty and nothing is going to return it to its normal shape! I would be not use this firm again!!!

March 13, 2026
Unprompted review
Rated 4 out of 5 stars

Beautiful bags lovely material

Beautiful bags lovely material. Bought 2 bags for presents. They arrive in their own dust bag really feels like a more expensive experience. Great pricing. My only negative would be delivery was slow took 16 days so it meant I didnt have the bag on the actual day of my sisters birthday. Overall 4.5 stars

February 16, 2026
Unprompted review
Rated 4 out of 5 stars

Grey Jennifer Handbag

The bag is fairly large with 2 compartments, pouch for a phone & a couple of zipped up pouches as well. An extra strap to make it into a shoulder bag was included. Took 14 days to be delivered though

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Steal

Impressed with the quality of my purchase, top notch and a steal for the price its going

February 27, 2026
Unprompted review
Rated 1 out of 5 stars

I purchased a 'treat' cross body bag …

I purchased a 'treat' cross body bag for myself and received, looked like a great bag.....this is where the positives ended. The 1st bag strap holder came away from the bag after 2 months light use, it was reported and replacement received. Again after 3 months light use the same problem occurred....this time their "customer services" denied any request for a refund, using insulting language and denying a manufacturing fault....
If you like wasting money on defective products then carry on using these scammers.....otherwise avoid at all costs.

February 24, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look