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Rated 1 out of 5 stars

In January 2025 I ordered the v2 Laser, hoping that it would be a great alternative to constant shaving but after a year of using it as directed I have seen so difference at all. I have dark hair on... See more

Rated 5 out of 5 stars

I honestly wasn’t sure when I bought it, but seven weeks in and am seeing some results. Legs definitely reduced. Tougher, thicker hair taking longer, underams not so much progress yet. I’m pale and us... See more

Company replied

Rated 2 out of 5 stars

I really wanted to love this product and always saw so many positive reviews. I have been trying it on one leg, my stomach and facial area. Unfortunately my legs look no different to eachother still a... See more

Company replied

Rated 4 out of 5 stars

Purchased Bondi Body Laser @ Home Version 2.0 online because it had good reviews - order process simple ordered on a Sunday evening and it arrived on the Tuesday so very impressed. The device is very... See more

Company replied

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2.6

Poor

TrustScore 2.5 out of 5

131 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Good product

Good product. I've been using it for four weeks and it's getting results. Only reason I give it four stars is the time it takes. Very boring when your doing it so I listen to music while applying it.

May 14, 2021
Rated 5 out of 5 stars

Very good service with prompt response…

Very good service with prompt response from Trish re delay. Product arrive within expected time frame.

May 10, 2021
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Reply from Bondi Body

Thank you, P HO é BE, for this review. Communication with our consumer is at the top of our priorities. My personal theory is, if you are running late to dinner, you will make your friends aware. We apply this same theory to any orders placed. We treat every purchase as a customer, not a sale. It is pretty simple. Kind, Trish

Rated 5 out of 5 stars

This product is amazing

This product is amazing. I’ve seen great results from using it for 5 weeks, I’ve gone from constantly shaving my legs to limited growth back.
The customer service was also excellent. I’d highly recommend!

May 8, 2021
Unprompted review
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Reply from Bondi Body

Thanks, Catherine, for this review. Great to hear you see the results you had hoped to achieve with an At-home IPL hair removal. Kind, Trish

Rated 5 out of 5 stars

Excellent customer service from Trish!

Excellent customer service from Trish!! Unfortunately the device didn't work for me as results vary from person to person so I decided to return the item. I simply cannot fault the customer service that I received from beginning to end. When I placed my order I was informed that there would be a delay in the delivery of the device and given the option to cancel my order if this wasn't satisfactory. I replied saying I was happy with the short wait and then I received an email to let me know when my order was on its way. I contacted the returns email address when I decided to return my item, asking if I could return under the 50 day money back guarantee. I received a swift response from Trish confirming that this was not an issue and clear instructions on how to return the item. Trish even emailed me to let me know that she hadn't received the return the following week and thankfully it arrived that day and my refund was processed immediately. Its a shame that I had to return the item, but I would like to assure anyone reading this that it is definitely worth trying this device. From my experience, if it doesn't work for you during the generous 50 day money back guarantee period, then it is clearly no issue returning the item

May 5, 2021
Unprompted review
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Reply from Bondi Body

Thanks, Em for the very kind words. I am sorry you didn't see the results you were hoping to. Sadly IPL doesn't work for everyone. Hence why we have our 50-day money-back guarantee. Best wishes & enjoy the summer ahead. Trish.

Rated 5 out of 5 stars

Loving it

I've been using the device for 5 weeks, I can alredy see results on my body where I dont even need to shave anymore as they are very thin and short (even less the 5mm). I've not been seeing much results on my underarms and bikini line but I guess it's because they are thicker so it will take a bit longer but I can see some patch where I dont have hair. My skin is very sensitive and I'm not having a single problem with the device even tho I'm using it at the highest level. So far I'm very happy with it and hopefully in the next month I'll see even more results.
Tish shes amazing and always available.
Thank you! I'm loving it.

May 3, 2021
Unprompted review
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Reply from Bondi Body

Hi Elisabetta, Great to hear you are seeing some results! For the bikini line & underarm, firmly press the device against the skin and move 1cm * 1cm around the area. On both the outer bikini line & underarm you can use the device up to twice a week. Let me know how you get on. Trish.x

Rated 1 out of 5 stars

Very disappointed with the product

Very disappointed with the product. Have been using it for at least 3 months and no hair reduction is evident. Not even on small areas such as under arms. I was doing it on the highest setting as well so I was shocked to notice that no change has happened

April 25, 2021
Unprompted review
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Reply from Bondi Body

Hi Dominika,
While results time vary from person to person I am sorry to hear that you are not seeing the results you had hoped for. Moving forward you have two options. I can set up a time to call and go through some tips & tricks or we can offer you a refund if you meet our 'changed my mind/returns' criteria: https://bondilaser.com/returns/
Pls let me know how you would like to proceed. You can reach out to me via the website > contact us page, if you don't already have my personal email. Kind, Trish

Rated 4 out of 5 stars

....

It works, seeing results already. The only problem is the lead. Not sure if I've got one that's just dodgy or if it's just the design of it but it gets really fustrating when i have to keep turning it back on, as every few times i move it, it cuts out then starts again if it wants to.. It makes doing larger areas a chore 😑

April 10, 2021
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Reply from Bondi Body

Great to hear of the results. Not great to hear that the handset keeps turning off. Make sure the power cord is firmly plugged in. Kayleigh, I have reached out to you (check your emails) to organise getting you a new power cord. Kind, Trish

Rated 5 out of 5 stars

Impressed with their service and…

Impressed with their service and personal contact as I was informed at the start there would be a wait. Product is very comfortable and quick to use. Only just started using it so cannot comment on effectiveness yet.

March 31, 2021
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Reply from Bondi Body

Deborah, thank you for taking the time to leave us a review and thank you for your patience in the wait for this to arrive. Please keep us up to date on your results. Trish

Rated 5 out of 5 stars

Love my new laser hair removal!

Have only been using my bondi laser for a few weeks but I think I can see a difference already on my underarms!
Trish was extremely helpful and professional and kept me up to date as there was a delay with shipping.
Thank you!!!

March 30, 2021
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Reply from Bondi Body

Charlotte, I am absolutely thrilled to hear that you are seeing results. At-home IPL is the future. Trish.x

Rated 5 out of 5 stars

Fast delivery and good customer service

Fast delivery. Really good and friendly customer service. IPL working really well so far. Very pleased with product and service overall.

March 30, 2021
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Reply from Bondi Body

Hi Aoibhinn, As an independent business, all feedback is helpful for potential consumers. It also allows us to understand how we are performing, from our customer service to individual results. Thank you. Trish

Rated 5 out of 5 stars

Great!

Used for 3 weeks and only few hairs are growing back, very pleased! I will continue to use it once a week .....

March 30, 2021
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Reply from Bondi Body

Hey Marina, Great to hear. We are a results-driven corporation. This single sentence has made my day. Trish

Rated 5 out of 5 stars

A thumbs up from me

I’ve had mine for 2 weeks and finally got round to trying it today. I kept putting it off as I still felt a bit unsure after reading the instructions. So I decided to look on YouTube - and there was Trish, giving some guidance on how to use the product. It really is as simple as she makes it look and does not hurt or feel uncomfortable at all. Communication when purchasing was 5* too - there was a postal delay but I was kept updated on this which was a nice touch. It’s early days but this is an easy-to use product which I got the hang of quickly. I can recommend watching that YouTube clip to help.

March 30, 2021
Unprompted review
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Reply from Bondi Body

Carmel, Thank you for posting your feedback on how easy you found the device to use. During the design phase, one of the top 10 criteria was the device is easier to use than a Television remote control. I feel we have achieved this. We are improving communication with our customers after a purchase, so they feel confident to start straight away. Kind, Trish

Rated 5 out of 5 stars

Daughter super happy!

Daughter super happy!
Very good communication in terms of delivery and my daughter loves it.

March 30, 2021
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Reply from Bondi Body

Life is good when daughters are happy! Thank you for this feedback. Trish

Rated 5 out of 5 stars

Really easy to use and quick delivery

Really easy to use and quick delivery. I've only been using it for 2 weeks so excited to see results but the whole process of doing it doesn't take very long at all and if results are as good as everyone says then well worth the money. I suffer from ingrowing hairs, so this will make such a huge difference to me.

March 29, 2021
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Reply from Bondi Body

Ella, thank you so much for this feedback. It is valuable to understand other peoples experience's with the Bondi Laser @ Home. Great to hear the painful ingrown hairs are on the decline. Kind, Trish

Rated 4 out of 5 stars

Fantastic service & more results to come

Fantastic service. Trish is an absolute gem who cares about her customers and the results. Lovely sleek product with useful directions and bag/sunglasses. I've used my laser weekly now for about 6 weeks and I've noticed reduced hair underarms. I was a bit worried about leg/bikini results so far so contacted Trish. She kindly arranged a call which was so lovely and informative. She made sure I'm using it correctly and put my worries at bay. Would give 5 star, just waiting a few weeks longer to see more results once I use the device as advised. I'm sure it will come through after 12 weeks or so. No regrets at all!

March 26, 2021
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Reply from Bondi Body

Thank you Beck. It is always lovely to speak directly with our customers. It make take a few more weeks for you to start seeing results on your legs and bikini line, however I am confident you will see the results you are seeing on your underarms. Have a nice weekend. Trish

Rated 2 out of 5 stars

Be careful with using dual 7 or 8

I had previously undergone lazer treatment at a clinic. I noticed a difference after 4 sessions. My hair was lighter and thinner.
Since using Bondilaser for the past 4 weeks I think I have reversed the professional treatment, my stubble is a lot more prickly after shaving and my hair has grown back coarse.
Not sure it's best for brown skin.

10/04
I took your suggestions on board and put the dial up to a 7 from a 6 burnt marks on my leg. They were bright red looked like hives and have now blended into my skin colour.

March 24, 2021
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Reply from Bondi Body

Hi PPocket, Thank you for this feedback.
In-Clinic Laser treatment can be two to three times stronger than any At- Home IPL depending on which At-Home IPL handset you are using. This is why you can only have an in-clinic laser every 4 weeks. I am unsure of the time between your in-clinic Laser and At-Home IPL treatments; however, I can say that IPL laser can't reverse Laser hair treatments as both IPL / Laser kill the root of the hair. The difference between IPL & Laser, in short, is the direction of the light.
What you are possible to experience is your hair thickening from shaving. If you preserver, perhaps increase the intensity setting, move the device slowly around the area you are treating, making sure the device is pressed firmly to the skin every time the handset flashes.
Both In-clinic Laser and At-home IPL should not be used on mixed-race or black skin. If you have had the in-clinic laser on your skin tone, you can use any At-Home IPL device. If you need any further assistance, please feel reach out to me. Kind, Trish

Rated 5 out of 5 stars

Bondi laser

Purchased this for both my daughters to use.
They both have PCOS and suffer from dark facial hair and excess hair on neck and chest. Early days but both find it easy to use and very effective,giving them real confidence boost .

March 24, 2021
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Reply from Bondi Body

Carol, thank you for this feedback. It is fantastic to hear that the girls are starting to feel more confident and are experiencing success. I have spent over 20 years in the hair removal industry and know first-hand women who suffer from PCOS have extreme skin sensitivity, so waxing, threading, shaving, depilatory creams are damaging and very painful. We will reach out to you privately in the weeks to come to see how they are getting on. If you need to reach out to me in the meantime, please do so.
Kind, Trish

Rated 5 out of 5 stars

This laser works!

I have been using the Bondilaser for about 5 weeks and I can see it’s already making a difference. My bikini hair is becoming sparser and the hair on my legs is getting patchy and not growing back as quick. I have used it twice a week as advised on the instructions and will do this for 12 weeks as this is supposed to help have the maximum effect of the laser. But I am extremely pleased with how much less hair I have so far. I use it on the maximum setting as I have dark hair and very fair skin. It’s not painful at all, sometimes it feels like an elastic band hitting but mostly I don’t feel anything. It really is very effective and a lot cheaper in price than a lot of other home laser hair removers on the market. Win win!

March 24, 2021
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Reply from Bondi Body

Thanks, Angharad, for the detailed write-up! Great to hear you are having success... Trish

Rated 5 out of 5 stars

would recommend

I honestly wasn’t sure when I bought it, but seven weeks in and am seeing some results. Legs definitely reduced. Tougher, thicker hair taking longer, underams not so much progress yet. I’m pale and using on level seven setting. Much easier than the ‘gun’ shaped laser I tried before and gave up with. Pleased I bought it. Would recommend.

March 23, 2021
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Reply from Bondi Body

Kim, Thank you for your feedback! Result times vary from customer to customer and, as you can also verify on different parts of the body. Just a tip for the underarms, increase the intensity setting to 8, then use the device twice a week. Moving the device 1cm * 1cm around the area you are treating.
Thank you for referencing the design of the Bondi Laser @ Home handset. This was a key factor when during the design stage. Please feel free to reach out if you need any further assistance. Trish

Rated 5 out of 5 stars

Excellent customer service

Very helpful customer service. Quick response and eager to get things sorted for a customer even at the weekend.

March 23, 2021
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Reply from Bondi Body

Thanks, S.S for the 5*****
We try to respond to enquiries as soon as customers reach out or with in a reasonable time frame. Kind, Trish

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