I use Bond Lovis every year for my Public Liability insurance. Initially I struggled to find a policy which suited my specific needs but Lorraine at Bond Lovis was able to find the right policy at a v... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been fortunate to have had Lorraine Thomas as our broker for a number of years; she has always been very friendly and helpful. Year after year, she has secured insurance cover that fulfils ou... See more
Company replied
The service is great, reminders and quotes arrive in plenty of time to make plans and it's easy to contact the team for advice. I've used the company for some years now and always find each member of... See more
Company replied
I am made to feel as if the person who deals with my annual renewal does care that I am looked after. Not a common felling as most companies seem to have become very impersonal.
Company replied
Company details
About BondLovis
Written by the company
Here at Bond Lovis we pride ourselves on being able to offer you a commitment to always provide the highest level of service combined with highly competitive rates and a wealth of insurance experience.
Reputations are not built overnight and we are proud of our roots tracing back to East London over 50 years ago. In 2004, Specialist car, home, van, commercial & fleet insurance brokers, Bond Lovis became part of the Prestige Holdings Group and Abbey Insurance Brokers. Abbey are one of the largest Insurance Brokers in Northern Ireland and has a huge network of clients.
Prestige are also a very large company and the group manages to meet all corners of the insurance world with it’s underwriting and retail operations providing all types of cover in UK and Eire across many different platforms. Bond Lovis now have the benefits of a huge National insurance operation whilst still being able to act as a provincial High Street broker.
Reputations are not built overnight and we are proud of our roots tracing back to East London over 50 years ago. In 2004, Specialist car, home, van, commercial & fleet insurance brokers, Bond Lovis became part of the Prestige Holdings Group and Abbey Insurance Brokers. Abbey are one of the largest Insurance Brokers in Northern Ireland and has a huge network of clients.
Prestige are also a very large company and the group manages to meet all corners of the insurance world with it’s underwriting and retail operations providing all types of cover in UK and Eire across many different platforms. Bond Lovis now have the benefits of a huge National insurance operation whilst still being able to act as a provincial High Street broker.
Contact info
Alexander House, Honywood Road, SS14 3DS, Basildon, United Kingdom
- 08000 113 444
- enquiries@bondlovis.co.uk
- bondlovis.co.uk
Why not try us today for a quote
4.8
Excellent
130 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service
I am made to feel as if the person who deals with my annual renewal does care that I am looked after. Not a common felling as most companies seem to have become very impersonal.
October 10, 2025
Reply from BondLovis
Thank you for your review. We're really please to hear that you feel looked after. We pride ourselves on offering a personal service and it's great to know that comes across. We truly appreciate your continued support.
I've used bondlovis for over 20years.
I've used bondlovis for over 20years.
They are very professional, helpful, knowledgeable and friendly. I am always happy with the deal they arrange for me.
October 28, 2024
Reply from BondLovis
Thank you for your review! We really appreciate your continued trust in Bond Lovis. It's great to hear that you've always found our team professional. We look forward to helping you again next year.
Great service
October 14, 2025
Reply from BondLovis
Thank you for your review! We are really happy to hear that you were happy with our service.
Great service
Jodie who I always deal with is absolutely brilliant. Really good at her job and provides great service. Always nice to speak with her every year at renewal time.
October 14, 2025
Reply from BondLovis
Thank you for your review! We're so pleased to hear your kind words about Jodie. She'll be delighted to know her service is appreciated. It's great that you enjoy speaking with her each year and we really value your continued support.
Always offering best advice and super helpful.
We have dealt with bond lovis for the over 20 years and have always had a great service, super knowledgeable and always happy to help. Will continue to you use each year.
October 16, 2025
Reply from BondLovis
Thank you for you review and for you loyalty over the past 20 years. It's great to hear that you've consistently received a helpful and knowledgeable service from our team.
Prompt contact when renewal is due
Prompt contact when renewal is due , very polite and informative and have always found the best deals for us
October 13, 2025
Reply from BondLovis
Thank you for your review! It's great to hear that you've been happy with our service and deals we've found for you. We look forward to continuing to help with your renewals in the future.
The service is great
The service is great, reminders and quotes arrive in plenty of time to make plans and it's easy to contact the team for advice. I've used the company for some years now and always find each member of the team to be helpful.
October 1, 2025
Reply from BondLovis
Thank you for your review. We're pleased to hear you find our service reliable and our team helpful. We truly appreciate your continued support.
Prompt and professional service.
Always contact me in good time. Always polite and professional. Always provide a good deal.
September 24, 2025
Reply from BondLovis
Thank you for your review. We're so pleased to hear that you value our timely communication. We really appreciate your continued trust in us.
Very helpful agent.
September 5, 2025
Reply from BondLovis
Thank you for your review. We’re so pleased to hear you found our agent helpful. Providing friendly, knowledgeable service is always our top priority, and it’s great to know this came across in your experience.
All ways good sevice
August 8, 2025
Reply from BondLovis
Thank you for your review. It's great to know our service has been consistently good for you.
Nice people to do business with easy to…
Nice people to do business with easy to talk to easy to get in touch with responsive and you do get phone back calls. I have used them for many many years great company Bonlovis.
August 29, 2025
Reply from BondLovis
Thank you for your review. We're delighted you've trusted Bond Lovis for so many years. It's great to know you find us easy to talk to and responsive. We really value your loyalty.
Jodie is been so helpful getting my…
Jodie is been so helpful getting my renewal and other member of staff
August 28, 2025
Reply from BondLovis
Thank you for your review. We're pleased Jodie and the team could make your renewal process smooth and helpful.
Reply from BondLovis
Thank you for your review. We're really pleased to hear you found the renewal process easy. Making things simple and straightforward for our customers is exactly what we aim for.
Many years of excellent customer…
Many years of excellent customer service by Lorraine and other administrators following up on queries with swift responses
Thank you
August 15, 2025
Reply from BondLovis
Thank you for your review. We're delighted to hear that Lorraine and our team have provided you with excellent service over the years. We truly value your trust and loyalty.
The service was prompt and professional.
August 7, 2025
Reply from BondLovis
Thank you for your review. We are please to learn that you found our services to be both prompt and professional. We looking forward to assisting you again in the future.
Reply from BondLovis
Thank you for your review. We're delighted you found our service prompt and responsive and that we could meet your needs efficiently.
Insurance renewal
Another competitive renewal have been with the same company for many years now and always offer a great service.
August 12, 2025
Reply from BondLovis
Thank you for your review. We're delighted to hear you've been happy with our service. We greatly value your business.
Reply from BondLovis
Thank you for your review. We're glad you had a great experience with our team and found our quote competitive. We look forward to helping you again in the future.
Reply from BondLovis
Thank you for your review! Providing a positive and reliable experience is always our top priority. We look forward to assisting you again in the future.
Have dealt with this broker for a few…
Have dealt with this broker for a few years and have found them helpful and very professional
July 22, 2025
Reply from BondLovis
Thank you for your review and continued trust over the years. We're thrilled to hear you've found our team helpful and professional. We look forward to assisting you for many more years to come.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.