BUY AT YOUR OWN RISK! I ordered a watch about a month ago from Bonvier and to my surprise it still has not came. The shipping information they give you is simply not informative enough to exactly kn... See more
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Absolutely appalling company. Like many others on here I ordered and paid for a watch as a birthday gift in May 2020, paid extra for express shipping, and am still waiting. Many emails later and there... See more
Kundenservice ist eine Katastrophe! Ich habe vor über zwei Monaten bestellt und bisher immer noch keine Antwort geschweige denn Ware bekommen. Dear Bonvier Team, I reached out to you o... See more
It’s almost been two weeks since I have contacted costumer service and they still haven’t gotten back to me. I was told on trustpilot that they would get back to me which they still haven’t. I still... See more
Company details
Information provided by various external sources
Welcome to the official website of Bonvier Watches. We sell exclusive watches with an elegant and timeless design. Order online directly in our shop.
Contact info
Order change request n°9559
Dear Mr. Michael,
herewith I kindly ask you for information regarding my order n° 9559.
Given the logistical and production difficulties associated with the procurement of the watch model I have chosen, I ask you if it is still possible to change the model chosen with another model that may already be available in your laboratories.
In particular, I ask you if you can replace the model chosen with the Cavour White / G (42 mm) model with Brown Croco Leather strap.
I look forward to your kindly feedback, I take this opportunity to thank you for the availability reserved for me.
Kindest regards,
Benedetto
February 12, 2020
Unprompted review
I want a refund!!
Hello!
It's been 2 months already and I still have not recived my order. I tried to contact you guys through email but no one replied to me. So please cancel my order, I want a refund. My order number is 853. I'm waiting to be contacted soon.
Thank You.
February 10, 2020
Unprompted review
Reply from Bonvier
Hello Chathuranga,
Thank you for your order and request.
Your pre-order with dispatch at the end of January is shipped and is in transit with UPS Express. You should have received notification from our system.
I could not find an e-mail from you but I will send you an e-mail now.
Thank you.
Best regards,
Michael Carrier
Customer Service
Mistake in my order
I received the wrong strap with the watch after a 8 days shipment.
And still no reply or email from the customer service...
February 9, 2020
Unprompted review
Reply from Bonvier
Hello Margot,
Thank you for your order.
We are really sorry for the mistake of shipping you the wrong strap. We will of course immediately correct this and send out the new strap tomorrow at no cost.
I will get back to you by e-mail also.
Thank you.
Best regards,
Michael Carrier
Customer Service
I ordered a watch for my fathers 60th…
I ordered a watch for my fathers 60th birthday on the 25th jan, hoping for it to arrive in the 2-5 days they promised.
It’s 9 days over and after 2 emails I still haven’t heard anything.
Poor customer service. and with my fathers birthday 2 days away I suppose I’m just going to have to embarrass myself In front of my family and friends by saying “sorry it hasn’t turned up yet!”
I was hoping to get myself and My brother one each for my wedding coming up shortly, but don’t fancy having this place to own before my wedding!
February 3, 2020
Unprompted review
Excellent watch
January 31, 2020
Unprompted review
Reply from Bonvier
Thank you very much.
Best regards,
Michael Carrier
Customer Service
I like the watch and fast shipping
January 11, 2020
Unprompted review
Reply from Bonvier
Thank you very much.
Best regards,
Michael Carrier
Customer Service
Very good, but have truble setting the moonphase calendar.
The watch came without instructions, and even though the instructions are available online, they are very inaccurate for the model I have ordered.
I figured out the day of the week and the date as it is pretty common in all watches, but as this is the first time I purchased a watch with a moonphase calendar, I have no idea how it works. Can I set it up? How? Is it automatic?
Despite that, I am happy with my purchase. Exactly like on the pictures. Good quality and beautiful design. Super fast delivery.
I will definitely recommend it :)
January 9, 2020
Unprompted review
Reply from Bonvier
Hello Christina,
Thank you for your order and kind words. We are very happy to hear you like your new watch.
I saw now that the instructions online for this movement are missing. We will immediately upload a new set. We have a new warranty card and instructions for 2020. I will make sure these are sent out to you now.
As for this movement. When you pull out the crown there are 2 positions/clicks. The first position/click is for the date and moonphase. Pull the crown to that first position and then rotate and the date will change if you rotate in one direction and rotate the other direction and the moonphase will change. The last position/click is for the time and weekdays, pull it to that second position and then rotate and the time and weekdays will change together. So keep rotating to change the weekdays.
Please send me an e-mail if you have any questions.
Thank you.
Best regards,
Michael Carrier
Customer Service
Good watch
Good watch, quite quickly delivery also. Just very happy with the purchase.
January 8, 2020
Unprompted review
Reply from Bonvier
Thank you very much.
Best regards,
Michael Carrier
Customer Service
Ordered a month ago and it has still…
Ordered a month ago and it has still not arrived
January 6, 2020
Unprompted review
Reply from Bonvier
Hello Stuart,
Thank you for your order and request.
The most popular model Milano White/G you have ordered is temporarily sold out and on pre-order at the moment. This model will come back in stock now in January. Then we will ship all pre-orders immediately. We have put the delivery date on 30th January on our website. We are sorry if that was not stated clear enough, it is written in bold in the description and also on the product image.
As soon as your order is dispatched you will receive full tracking directly to your e-mail from UPS Express.
Would you like to change to another model? Or you can just keep your original order of course.
Please get back to me by e-mail if you have any questions.
Thank you.
Best regards,
Michael Carrier
Customer Service
Package came after 3 days its amazing…
Package came after 3 days its amazing and watches are really cool and worth buying
January 2, 2020
Unprompted review
Reply from Bonvier
Thank you very much.
Best regards,
Michael Carrier
Customer Service
They told me that it will take 2 to 3…
They told me that it will take 2 to 3 days in the livraison of my order, so I wait a month and I can not communicate with Bonvier, they do not answer me I think it is a scam and I will denounce the police do not buy anything I do not advise you
December 22, 2019
Unprompted review
Reply from Bonvier
Hello Mamadou,
Thank you for your order and request. I am sorry for the late reply due to high demand at the moment.
The most popular model Milano Blue/G you have ordered is temporarily sold out and on pre-order at the moment. This model will come back in stock now in January. Then we will start to ship all pre-orders immediately. We have put the delivery date on 30th January on our website. We are sorry if that was not stated clear enough. It is written in bold in the description text and on the product image.
As soon as your order is dispatched you will receive full tracking directly to your e-mail from UPS Express.
Would you like to change to another model? You can just keep your original order.
Please let us know if you have any questions.
Thank you.
Best regards,
Michael Carrier
Customer Service
the worst support I have ever seen
the worst support I have ever seen! My order came after I have to wait 2 weeks and than and I want to send it back but I get no answers of my 3 emails to the support team!
December 18, 2019
Unprompted review
Reply from Bonvier
Hello Nicolas,
Thank you.
I am very sorry for the late reply back to your due to extreme demand at the moment. I am getting new requests every 5th minute now before the Holidays. I am replying as fast as I can to help everyone.
I have replied your e-mail and arrange the return and refund for you. I hope everything is ok. For the Black Friday orders the dispatch was slightly delayed due to the number of orders. That is why you waited a bit extra to receive it.
Thank you.
Kind regards,
Michael Carrier
Customer Service
I have no contact with shop
I have no contact with shop. No replays, no messages. I paid and thats all. Where is my watch and money?
December 17, 2019
Unprompted review
Reply from Bonvier
Hello Magda,
Thank you for your order and request. I am sorry for the late reply due to high demand at the moment.
The most popular model Classic White/G you have ordered is temporarily sold out and on pre-order at the moment. This model will come back in stock now in January. Then we will start to ship all pre-orders immediately. We have put the delivery date on 30th January on our website. We are sorry if that was not stated clear enough. It is written in bold in the description text and on the product image.
As soon as your order is dispatched you will receive full tracking directly to your e-mail from UPS Express.
Would you like to change to another model? Or you can just keep your original order.
Please get back to me by e-mail so I can help you.
Thank you.
Best regards,
Michael Carrier
Customer Service
Amazing
The quality is awesome and the gift was loved so much. The watch is shiny and it is well made.
Nothing bad about it to say.
December 15, 2019
Unprompted review
Reply from Bonvier
Thank you very much.
Best regards,
Michael Carrier
Customer Service
Excellent service
December 13, 2019
Unprompted review
Reply from Bonvier
Thank you very much.
Best regards,
Michael Carrier
Customer Service
Dear Bonvier,
Dear Bonvier,
Recently I have received my watch after 21 days. Now I was happy until I wanted to correct the time and the button of the watch detached from the watch.
The problem That has occurred means that the watch is not functioning anymore. I want to return the beautiful watch but again I do not receive any response on my email.
Can you please respond to my email please?
Dion zwinkels
December 12, 2019
Unprompted review
Reply from Bonvier
Dear Dion,
Thank you for your order and that you like the watch received.
I have responded your e-mail. What happened? This problem we have not had before. If there is any problem with the crown you are of course entitled to a new replacement watch at no cost according to your warranty. All watches sent out are thoroughly inspected so it have to be due to outer force. In any case this is not acceptable and we will immediately ship out a new package.
Please get back to me by the e-mail I have replied to and enlighten me about the problem so I can help you.
Sorry for the late reply due to high demand before the Holidays.
Thank you.
Best regards,
Michael Carrier
Customer Service
Unfortunately
Unfortunately, I did not recieved my command after waiting a month. That's pretty annoying
December 11, 2019
Unprompted review
Reply from Bonvier
Hello Emre,
Thank you for your order and request.
The popular model Classic Black/G you have ordered is temporarily sold out and on pre-order at the moment. This model will come back in stock now in January. Then we will start to ship all pre-orders immediately. We have put the delivery date on 30th January on our website. We are sorry if that was not stated clear enough. It is written in bold in the description text and on the product image.
As soon as your order is dispatched you will receive full tracking directly to your e-mail from UPS Express.
Please send us an e-mail if you would like to change to another model for immediate dispatch or you can just keep your original order. Please let us know.
Thank you.
Best regards,
Michael Carrier
Customer Service
Really Disappointed...
Really Disappointed...
I placed the order(#8652) at 28th December. They sent me a UPS tracking number next day mentioning that order will ship soon. After 13 days, still not delivered. I sent them a message via Instagram (I think they blocked me or Instagram says their page is not available) but no reply.
And I sent a mail and they again sent me that tracking number which doesn't have any information about delivery date.
And that person said "I don't understand your order is fulfilled and all models of this one shipped out."
But I didn't get the product yet.
The biggest disappointment is I ordered this for a gift which I need tomorrow (13th) but now I have look for another option.
I am not sure will I get this or not, But If you are looking to buy watches, think twice.
"We got too many orders" is not a good excuse for customers who spent their money and time.
December 11, 2019
Unprompted review
Reply from Bonvier
Hello Emalsha,
Thank you for your order and request.
Please look at the UPS Express tracking sent out to your e-mail, your package is on it’s way to you moving. Of course shipped out already. I have replied to you several times by e-mail. You are of course not blocked anywhere but the DM on Instagram is hundreds of incoming request daily which is hard to handle and reply on time. The best option is by e-mail at info@bonvier.com where I have helped you.
Your package is with you very shortly. I just want you to receive it as soon as possible, we have chosen the fastest way possible by UPS Express.
Please get back to me if you need any help to receive it.
Thank you.
Best regards,
Michael Carrier
Customer Service
Order not shipped
I ordered on 25/Nov, ( order number #8526) got a confirmation of shipment on 26/Nov, with a link that shows no movement at all. I have emailed twice, sent a message on messenger, left a comment on Facebook and my son has messaged them on Instagram, all with NO reply. Will my son even receive the ordered watch for his birthday ? I’m not sure
December 10, 2019
Unprompted review
Reply from Bonvier
Hello Theo,
Thank you for your order.
Your order is shipped out already with UPS Express. I will check if they have failed the delivery attempt. Strange that you have not received the tracking because it should come automatically from UPS Express. In any case I will reply your e-mail and send over the tracking number.
I am sorry for the late reply back to your e-mail as the demand is very high before the Holidays.
Thank you.
Best regards,
Michael Carrier
Customer Service
Order #8716
Again, fast confirmation but to tracking number of UPS. You said that you send me my tracking number, but I still haven't received one. It is necessary to get mine because I probably will be dropped off at a pick up location. Could you send mine to my e-mailadres so I can track my order? I am looking forward to possess one of these lovely watches.
December 10, 2019
Unprompted review
Reply from Bonvier
Hello Matthijs,
Thank you for your order, request and kind words.
Your order is processed and shipped out with UPS Express. You should have received the tracking number automatically. I have sent the tracking to your e-mail adress now.
Thank you.
Best regards,
Michael Carrier
Customer Service
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