BUY AT YOUR OWN RISK! I ordered a watch about a month ago from Bonvier and to my surprise it still has not came. The shipping information they give you is simply not informative enough to exactly kn... See more
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Absolutely appalling company. Like many others on here I ordered and paid for a watch as a birthday gift in May 2020, paid extra for express shipping, and am still waiting. Many emails later and there... See more
Kundenservice ist eine Katastrophe! Ich habe vor über zwei Monaten bestellt und bisher immer noch keine Antwort geschweige denn Ware bekommen. Dear Bonvier Team, I reached out to you o... See more
It’s almost been two weeks since I have contacted costumer service and they still haven’t gotten back to me. I was told on trustpilot that they would get back to me which they still haven’t. I still... See more
Company details
Information provided by various external sources
Welcome to the official website of Bonvier Watches. We sell exclusive watches with an elegant and timeless design. Order online directly in our shop.
Contact info
Still have not received the watch, Worst communication ever.
Ordered a watch on Nov 17, 2019 with 1-3 express shipping, it is Dec 9, 2019 I still have not got the watch and there is no tracking information at all. I have try to contact the company many times through many different ways: email, Instagram, and Facebook. They read the messages, but just completely ignore it. They have changed the "Fulfillment Status" to "Fulfilled", without no tracking information and just said "Shipped". Worst communication ever, I will like a FULL REFUND. Everyone, stay away from this company, they do not deserve your money and your time. I have to learn the hard way.
December 9, 2019
Unprompted review
Reply from Bonvier
Hello Tony,
Thank you for your order and sharing, not acceptable and I am very sorry.
Your order is of coursed shipped out. I have sent the full UPS Express tracking to your e-mail again. A new delivery attempt is made now to your adress. Your package should already have been received. I cannot recall any messages from you on social media as I am the one checking i hope I am not wrong on that because it is a lot incoming.
In any case the package is trying to be delivered to you so I should be with you at any minute.
Thank you.
Kindest regards,
Michael Carrier
Customer Service
I didn’t receive my order 3 weeks later
#8458
I have ordered a watch on 19/11 and up to this day I did not receive my order.
Even though I received two e-mails from the costumer service saying it has finally been sent, I haven’t heard from UPS about the shipment and never received any information to answer the e-mails I personally sent to Bonvier about it.
The promise of a delivery time between 2 and 5 days is definitely not kept and I am very disappointed. I hope I will get my watch by Christmas, otherwise I’ll have to ask for a refund.
December 9, 2019
Unprompted review
Reply from Bonvier
Hello Louise,
Thank you for your order.
A new delivery attempt by UPS is being made this week. Your package is of course already shipped out with UPS Express. I have sent you the tracking manually by e-mail. You should have received the tracking automatically by e-mail, strange it might have ended up in the spam filter.
The package will be with you very shortly.
Thank you.
Best regards,
Michael Carrier
Customer Service
I ordered my watch on 27.11.19 and…
I ordered my watch on 27.11.19 and still wait. The promise of a delivery time between 2 and 5 days is not kept. Even an e-mail written by me will not be answered. According to bonvier, my order is on the way, but I have not received a tracking number yet. I need this clock necessarily until Christmas.#8558
December 9, 2019
Unprompted review
Reply from Bonvier
Hello Christoph,
Thank you for your order.
Your order is shipped out already with UPS Express. I will check if they have failed the delivery attempt. Strange that you have not received the tracking because it should come automatically from UPS Express. In any case I will reply your e-mail and send over the tracking number.
I am sorry for the late reply back to your e-mail as the demand is very high before the Holidays.
Thank you.
Best regards,
Michael Carrier
Customer Service
Ordered 10 nov and still no watch...
Ordered 10 nov, and still havent received any watch...
I used the wrong email here i see. I ordered with another email adress.
This is the order nr 8363
December 8, 2019
Unprompted review
Reply from Bonvier
Hello Simon,
Thank you for your request.
We do not have any order in your name or any e-mail sent from you. All our orders from November are of course shipped so I don't think we have received one from you.
Please get in touch with us at info@bonvier.com and I will help you.
Thank you.
Best regards,
Michael Carrier
Customer Service
watch not received!
Even after your feedback, I didn't receive any tracking number by mail !! You don't even mention a phone number for customer service nor answer my mails !! is that normal ?????????
Hi Bonvier, I ordered one of your watches on November 23th (Order number #8511), but to date, I did not receive my article. Although, you say that any watch will be delivered in 3-5 workdays (France) - it has not been delivered for 2 weeks...
I already wrote you 4 days ago, but you have not answered. It makes me think I have been scammed...
Can you please sent me an update on where my watch is ?????
Thank you.
December 7, 2019
Unprompted review
Reply from Bonvier
Hello Sondes,
Thank you for your order.
Absolutely, your order is shipped out with UPS Express already. It should have been received so I think they have failed the delivery attempt. From our system notification of shipment have been sent out to you, but you should also have received notification from UPS, if you have entered your e-mail adress.
I will send over your tracking number to you by e-mail now.
Thank you.
Best regards,
Michael Carrier
Customer Service
I need my E-mail confirmation!
I need my E-mail confirmation!
Hi Bonvier. I ordered one of your beautiful watches sunday night, but I have not recieved any confirmation E-mail and tracking number. Besides that, it says that my watch will be delivered in 3-5 workdays - it has not been delivered yet...
I already wrote you 2 days ago, but you have not answered. It makes me think I have been scammed...
Can you please sent me a confirmation and a tracking number - an update on where my watch is would be great too.
Thank you very much.
- Lukas
December 6, 2019
Unprompted review
Reply from Bonvier
Hello Lukas,
Thank you.
I cannot find any order in your name, or any e-mail received in your name.
With that said I am not sure your order is completed. If you complete your order you will automatically receive a confirmation e-mail from our system.
Please get back to us by e-mail and I will help you as soon as possible.
Thank you.
Best regards,
Michael Carrier
Customer Service
It has been a bad experience for me..
It has been a bad experience for me... I purchased the watch... On one hand it arrived me very late on the other hand the sent me the wrong item watch
December 5, 2019
Unprompted review
Reply from Bonvier
Hello Mehmood,
Thank you for your order.
We are really sorry about this. We will of course immediately correct it and send you the right model at no cost by UPS Express. It must have been a mistake made by our distribution.
I could not find and any incoming e-mail from you. Could you please get back to us by e-mail?
I stand ready to help you right away.
Thank you.
Best regards,
Michael Carrier
Customer Service
Order #8548 and #8752
The same situation: purchasing process was fine, got the confirmation immediately as well as the e-mail about sending both packages, but none of them was transferred to UPS for over a week now.
Also no replies for my 2 e-mails. Really poor service. I will not shop at Bonvier again.
December 4, 2019
Unprompted review
Reply from Bonvier
Hello Aleksandra,
Thank you for your order last week. We are really sorry for the slight delay.
Your order is processed and shipping is paid for with UPS Express. It will be on it’s way now. We are working as fast as we can to get all orders shipped out from Black Friday/Week. Everything will be shipped out during the nearest 2 days. The demand was unexpectedly high last week.
I will get back to you by e-mail also.
Thank you.
Best regards,
Michael Carrier
Customer Service
When placing the order everything…
When placing the order everything seemed fine, I almost immediately received a confirmation. But so far no further info has come to me, also no replies have been sent to 2 emails I send to "info@bonvier"
Order 8537
December 4, 2019
Unprompted review
Reply from Bonvier
Hello Rutger,
Thank you for your order.
We received it last week. Your order is shipped out with UPS Express and on it’s way to you. There was slightly longer dispatch time as the demand is very high before the Holidays.
I will send over the tracking number to you now.
Thank you.
Best regards,
Michael Carrier
Customer Service
I didnt receive my watch...
I am writing to you again because I am very disappointed in the quality of services provided by the Bonvier store. It has been almost a month since I placed the order and it was a month ago that we made transactions where both parties undertook to do what the purchase and sale agreement contains. The end result is that almost 30 days have passed, I paid for the service and it was not completed. What's more, after contacting you, you assured me that you would do everything in your power to help, but nothing like that happened and I didn't get any information.
Number order: 8308
December 3, 2019
Unprompted review
Reply from Bonvier
Hello Mateusz,
Thank you for your order.
Your order was immediately shipped out after you placed it with DHL Express. Full tracking was also sent out automatically and manually to you by e-mail. Then DHL Express failed the delivery attempt and the package was stuck in the hub. We have failed a complaint about the package and have not received it back yet at our distribution. It is most likely lost which is unfortunately out of our control.
We will send out a new package to you with an extra gift due to the loss. I also want to say that DHL have been useless and we do not work with them anymore. We have signed with UPS Express which are faster and more reliable and we use them for all our shipments now.
I will get back to you by e-mail again also.
Thank you.
Best regards,
Michael Carrier
Customer Service
Where is my watch ?
Where is my watch ?
I have to harass you since october !
We are in december and you still promise that it was sent
Quand a t-elle été envoyée car je n'ai toujours rien ?
December 3, 2019
Unprompted review
Reply from Bonvier
Hello Alexandre,
Your extra gift watch besides your original order is already sent out to you with DHL Express. The Milano White/S you have requested.
I will make sure the correct tracking is sent out to your e-mail so you can follow. I will double check this also so everything is correct.
Thank you.
Best regards,
Michael Carrier
Customer Service
Took payment but didn't send watch
(Edit) love the watches and still wear them now 2024.
(First review)2 issues here:
1st:
- Took payment and failed to send the watch
- Only send a replacement after 2 emails
2nd:
- Sent the wrong watch and have failed to respond to 4 emails
- PayPay are now involved
- It's been 6 weeks since I ordered the watch
December 3, 2019
Reply from Bonvier
Hello Pete,
Thank you for sharing. We are really sorry about this, it is not acceptable.
Your watch was on it’s way after you placed your order. We accidentally sent you the wrong strap color for your watch. It is now corrected and an extra strap is sent out to you. Our distribution missed the change you had to a black color strap.
I want to fill in that it is not because you sent e-mails but changes out of the system on the side takes slightly longer time unfortunately as it goes manually.
I have responded you to the e-mail I have sent to before.
Thank you.
Kind regards,
Michael Carrier
Customer Service
Lack of information
I ordered a watch a few weeks ago, soon after that I was told that there would be a slight delay and I would be shipped within two days. Another week later I still have not heard any updates even after I have emailed asking for an update. Disappointed and worried if I have been scammed.
November 27, 2019
Unprompted review
Reply from Bonvier
Hello Steve,
Thank you for your order.
Your order is already shipped with UPS Express, it was sent out a long time ago to you. I think you have not received the tracking number from UPS.
I will immediately send it now. Most likely they have failed the delivery attempts.
Thank you.
Best regards,
Michael Carrier
Customer Service
7 days since i ordered 2 watches
7 days since i ordered 2 watches, not a single word from the support, no tracking number or anything. I just received an e - mail almost after the order that for me looks like an automated template telling me my delivery have a slightly delay and they mention UPS, not Fedex that i choose.
Update :
Finally got the tracking number after some time trying to reach the support and the watches actually arrived today.
Its the second time i ordered from bonvier, seems like its always some kind of issues with the delivery, maybe remove the 1-3 days delivery worldwide if you know you cant follow it.
The watches are nice though and i would probably order again because of that.
November 27, 2019
Unprompted review
Reply from Bonvier
Update;
- - - - - - - - - - - -
Hello Martin,
Thank you. We are really glad you like the watches and quality.
Sincerely sorry for the delay, not acceptable. The problem is resolved now. We have changed system and cut our ties to DHL and FedEx. We are only using UPS Express now which are the the fastest and most reliable. For the Philippines it was a bit longer transit time as it is far away. For a new order we can try and choose a faster option within UPS.
Please e-mail us if you have any requests.
Thank you.
Best regards,
Michael Carrier
Customer Service
- - - - - - - - - - -
Original;
- - - - - - - - - - -
Hello Martin,
Thank you for your order.
It was shipped last week after you placed it with UPS Express. The transit time was unfortunately a little bit longer to the Philippines.
They should deliver it to you anytime now, I have sent the tracking to you. It is strange that you did not receive notifications from UPS directly. I will look into that, I think maybe the e-mail adress became wrong.
Thank you.
Best regards,
Michael Carrier
Customer Service
Really nice watches and great service…
Really nice watches and great service with fast deliveries!! I recommend.
November 20, 2019
Unprompted review
Reply from Bonvier
Thank you very much.
Best regards,
Michael Carrier
Customer Service
Even though I had to wait a very long…
Even though I had to wait a very long time for my watch to get shipped, I received it in the end with a free watch from Bonvier, because of the delay.
Very happy with the watch
November 20, 2019
Unprompted review
Reply from Bonvier
Hello Dennis,
Thank you. I am really glad you like the watches.
We are very sorry for what happened with the FedEx delivery which was out of our control and also the exchange to a new watch that took a bit time back and forth.
I am glad you are satisfied. Please just let me know if I can help you in any way.
Thank you.
Best regards,
Michael Carrier
Customer Service
After 1 month of Waiting i decided to…
After 1 month of Waiting i decided to get my money back, bonvier sent It to me and i received after 1 week.
Bonvier promise me watch for free for such a long Time of waiting, and after 2 weeks i get it.
Very nice gift from bonvier.
November 20, 2019
Unprompted review
Reply from Bonvier
Hello Szymon,
Thank you.
We are really sorry for the initial delay of your order due to the lost package with DHL Express which was out of our control.
We are glad that we could help you out and make you satisfied.
Please send us an e-mail if you have any requests.
Thank you.
Best regards,
Michael Carrier
Customer Service
2stared review
Delayed shipment. Had to contact Bonvier per mail just to know when I could expect my order to arrive. Watch stopped running after just 5 months, likely due to poor battery quality. Design of watches pretty minimalistic.
Overall not very impressed with this company.
November 20, 2019
Unprompted review
Reply from Bonvier
Hello,
Thank you for your order, we are really sorry to hear that. I do not know which order you are referring to.
As for the shipment it could be that you ordered a pre-order item that had a longer delivery time back then.
You are of course entitled to get your battery replaced at no cost. That is not acceptable, the battery should not run out after such short time. The batteries are also sensitive, it might have been exposed to magnetism or extreme temperature that reduced the life span.
Please contact us at info@bonvier.com and we will immediately help you out.
Thank you.
Best regards,
Michael Carrier
Customer Service
Good costumer service, good quality watch
After initial problems because of a high number of orders, bonvier convinced me with excellent service. The product was worth the wait, the quality for the price is really good and im really happy with the moonphase watch.
November 18, 2019
Unprompted review
Reply from Bonvier
Thank you very much Konrad.
Best regards,
Michael Carrier
Customer Service
Watch was left on the doorstep in plain…
Watch was left on the doorstep in plain sight for anyone t9 steak and no card through door to say it had even been left there.
Extremely lucky to get it
November 17, 2019
Unprompted review
Reply from Bonvier
Hello Robert,
Thank you for your order and letting us now.
Very good that you have received it. This is unfortunately out of our control and unacceptable by UPS Express. We will contact them about it so they now which employee is responsible.
If you have any questions or request just send me an e-mail and I will help you.
Thank you.
Best regards,
Michael Carrier
Customer Service
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