Boody NZ Reviews 

142
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I ordered from Boody. There was a fault in my order. I contacted them. They had that sorted out in 24 hours and are resending my order. Excellent product and service.

Rated 3 out of 5 stars

Nice soft material, feels very comfy to wear. But: inner seam in the leggings is quite thick and a bit uncomfortable. Still good for the price (sale). I have some concern how durable these products ar... See more

Company replied

Rated 5 out of 5 stars

I love Boody. They are my ‘go to’ shop for underwear, tshirts, track pants, pjs and bras and I also have their jumpsuit and turtleneck long sleeve top. They do great period underwear as well. I basic... See more

Rated 5 out of 5 stars

I am so excited to have found Boody! I have now purchased bras, knickers, and leggings, and could not be happier! All the items are super-comfy, and I look forward to putting them on for the day. I ca... See more

Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Underwear Store
  4. Women's Clothing Store

Written by the company

Make yourself comfortable. ☁️ Underwear, loungewear and apparel 🌱Certified Organically Grown Bamboo Viscose 🌎 Proudly B Corp and 1% For The Planet


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

142 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(142)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best fabric ever!

The material is super comfortable that I forget that I'm even wearing their products. The colors are also great and as seen in their website.

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

Best underwear I’ve ever owned

Best underwear I’ve ever owned.
It’s so hard to find comfortable, breathable AND cute underwear. Boody has hit the mark. Everyone should be buying from here.
Will be making future purchases.

May 13, 2024
Unprompted review
Rated 4 out of 5 stars

Please stop pinning tags onto the beautiful fabric!

I’ve been a Boody customer for two years and have purchased a variety of underwear/bras and jammies for my family. My recent purchase was PJs for myself- long sleeve top, short sleeve top and long bottoms. The customer service is terrific. The comfort of the fabric is divine. The one disappointment I had was that two of the items tags were connected with safety pins going INTO the fabric rather than being pinned to the tag. The Bamboo fabric of both items had a hole when I removed the pinned tag. I washed the items and noticed a new second hole in one of the tops. All before ever getting to wear them :( I am hopeful that with delicate care these won’t progress but a little more consideration re: tag placement on the garments would go a long way

May 18, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product, love the feel of them on. Haven’t tried a bra yet, maybe that will be my next purchase… love love love the full briefs, so comfortable

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely soft fabric

Lovely soft fabric. Was worried when I first opened my purchase - but products stretch & are a very comfy fit. Will be back for more.

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

How good are these knickers and bras

How good are these knickers and bras! I arrived home from my holiday to find the package at my doorstep and have tried the three full brief knickers each day and the fuller bust bra. I’m going to order a couple more bras and I’ll be sorted. Thanks for the excellent products and great service.

May 11, 2024
Unprompted review
Rated 5 out of 5 stars

Wow just love these items

Wow. Boody used some form of magic to post the order!!!! I ordered and 2 days later it was delivered!! Fab service and omg those lounge pants feel amazing and the drape is amazing too

March 14, 2024
Unprompted review
Rated 1 out of 5 stars

Dishonest

Spent quite a lot of money on their period pants. One pair disintegrated after one wear, despite following all the care instructions. Emailed them and got a reply I can only describe as skeptical, saying this never happens. Provided photo evidence and finally got a refund. Then, a few days later, the same happened to another pair. I just ended up chucking them.

Bought a bra in the same order and the quality is awful. The pads move and it doesn't look seamless under clothes. Left a review on their website mentioning this which mysteriously vanished.

Will never order from them again. My order numbers are OKCN47667 and OLCN44401 if they pretend I'm a fake customer.

Note: this is a repost as they have deactivated the old Boody.com trustpilot due to the poor reviews. A new response to my complaint they said the US team was to blame, but I am clearly from NZ and interacted with the AU team. Maybe you should spend more time on product quality instead of trying to cover up poor reviews online?

February 28, 2023
Unprompted review
Boody NZ logo

Reply from Boody NZ

Hi Jen,

Thank you for taking the time to share your feedback with us.

We apologise for any confusion regarding your previous review left under boodywear.com. Please note that boodywear.com was previously run by a US distributor, which is why they were unable to locate your order on their end.

We can confirm your orders placed from the Boody NZ website, boody.co.nz.

We want to assure you that we take customer feedback seriously, and your refund for the garment flagged with us was issued promptly within 2 business days of your initial contact back in 2022.

As a brand, we are committed to continuously monitoring the quality of our products. Our Design Team works diligently to ensure they meet the highest standards.

We're sorry to hear about your further issues and would like to assist you further. Please feel free to reach out to our team at support@boody.com.au.

Thank you,
~ Team Boody

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