Bookairfare Reviews 

3 days after my booking I have been charged on my bank account and still not get any ticket and waiting for any refund....just have to wait to find a solution ... I don't recommand go to another company you get your eticket in 20 minutes not 3 days with an increase of price....

I wait for my complete refund ....

I book my ticket through them last year. First of all customer service misinformed me. When I book my ticket it was on Lufthansa since I used Lufthansa for past 3 years I knew they have new rule where if I like to resever seats I need to pay extra. So I checked with the agent who was booking my trip and he said no through them I don't need to pay anything extra and they can book my seat. Come to find out later they could only hold it and not book it. If I want to keep seats I had to still pay extra. Then they charge me extra for some kind of airport fee that they said is not included when you book online but I still have to pay at the airport when I check in. I spoke with management and it was one of the worst experience I have. Manager was rude and didn't give a f...what I was saying, he started to scream at me. I would advice to book ticket with somebody else or even directly with airline when they have sale. These folks have no idea about new airline rules and they only care to get your money as for the rest it is not their problem. Stay away from this website!!!

CANCELLED MY FLIGHT, I HAD TO BOOK DIRECT AND THEN THEY STOLE MY REFUND FROM THE AIRLINE!
NEVER AGAIN WOULD I USE THEM UNDER ANY CIRCUMSTANCES!

I had to reschedule my flight due to extraneous circumstances, and I was willing to pay for a lofty change fee since it was clear from the start.

The nightmare with Bookairfare started from a few days after I rescheduled. I was promised a certain amount-written clearly on the email I received-yet I was overcharged about 50 dollars. Finding it odd, I waited a few days to see if it was a mistake and it would change over time. It didn't, so I called customer service, and the agent was the most RUDE person I have ever talked to online. Not only he had an attitude, he sighed and told me off. I sent all the documents they required and waited for a couple of days.

Even after that phone call, I did not receive ANY confirmation email or phone call, so I called back only to hear from another RUDE agent that "Ma'am, you need more patience." Although I was promised I'd hear back from someone in 3 days, I didn't hear from anyone. So I called back after a week and a half, only to hear that "the matter is being investigated, and we'll call back in 3 days." What the hell?

Then, I noticed I had ANOTHER CHARGE on my account of another 60 dollars or so show up out of the blue. I waited for a couple of days for the charge to disappear, to no avail. I called back AGAIN, only to hear that whoever was working on my case had quit and I had to start all over. Raymond in customer service again told me to wait 3 days. I CAN'T trust that they'll call me back.

This case has been brewing for close to a month, and I have yet to receive any email or phone call checking in with me. Save yourself the misery and NEVER EVER book with Bookairfare.com unless you are 100% sure you won't have to talk to these rude customer service agents.

I had a problem with my booking where the wrong dates were chosen somehow. I spoke to multiple different people in customer service to have the issue resolved, but was unable to get it taken care of. I finally got in touch with a supervisor by the name of Germain. He was extremely helpful and genuinely seemed to care about resolving my issue. The company rescheduled my ticket and even did so at a loss for themselves (I paid half). I was extremely appreciative of the outcome and will definitely book with them again.

Bad service never book flight ticket with bookairfare

I bought a round-trip flight through Book Airfare (Reference #5J8W69) and accidentally put the wrong name as the passenger. I called them within 2 hours of booking (just after noticing the mistake), and after 25 minutes on hold, I left a voicemail after being told it would be returned promptly. 3 days later (still not having received a reply despite trying each day since the first day), I called again and was finally able to get someone. He told me that "since I didn't call them within 24 hours of booking, there was nothing he could do". When I explained that I had left a voicemail, he told me he would verify and call me back. After 3 more days and several more useless conversations with RUDE representatives (one of them told me I should have been more patient and stayed on hold longer - WHY OFFER A VOICEMAIL IF YOU DON'T PLAN TO RETURN THE CALL?!?!), I still do not have an answer.

The bottom line is that I was told that if I called and cancelled the ticket within 24 hours, I could simply pay a cancellation fee and would receive a refund. I did call within 24 hours, and I am being treated like garbage because they didn't bother to call me back.

This is absurd and I have already given it over to my company's lawyer since this was a business trip. At this point I never plan on using these guys again.

My partner and I are in Sri Lanka. Book Aifare is holding our return ticket hostage. They canceled our flight without authorization and now want us to pay extra to reissue it.

Dozens of emails and phone calls have been made without response.

We are asking publically for help from a manager who can actually rectify this situation.

Our flight ID is -- 604187
Reference number -- 3F2PJB
Sri Lanka phone number -- 0094-76-777-3460

Our flight date should be May 12th 2016

You have our email address in your records.

Immediate assistance is needed,
Stacey Marcellus
Aaron Scott

Bought tickets back in January for a flight in May (next week) economy class. Had to contact bookairfare when I checked with the airline and saw one of the connecting flights was rescheduled for a different time. Tried calling but couldn't get through to anyone so I emailed instead. Things were finally taken care of and a new flight schedule was sent. I thought about upgrading our tickets since it's a long flight across the Atlantic (this was in March). Still haven't heard from anyone about this via email or phone after trying unsuccessfully to reach someone to help me with this. I have just been told it's been passed along and someone will contact me shortly. It's been over a month and I still haven't heard from anyone and the flight is next week. I want to reserve a bassinet seat for my 5 month old but can't because I want to upgrade and NO ONE can help because I can't reach anyone.

Edit: Reservation number is YCLG3Y , trip ID is 548248, my email is jschwefe@ gmail.com and a contact number I can be reached at is 262.719.6332

A few days ago I bought a round trip flight from NYC to Morocco. Checked my checking account today and found that my card had been charged twice; one charge listed the flight (Royal Air), and the second charge, for the exact same amount, was simply titled, "Agent Fee".

I emailed the website about this and didn't get a response. If they fix this I will rescind/update the review.

I usually love to travel on low cost. This website helps me choose the best travel deals from delhi to canada under my budget.

Amazing travel deal and low ticket price from Newyork to Delhi.

I bought the ticket and received the e-mail that my transaction needs verification through my bank. It was yesterday. Today I received an e-mail without any explanation why and what for that I need to fill out so called AUTHORIZATION FORM. Additionally they want me to provide the picture ID of a card holder and front and back copy of the card. If it's not a scam than what is it? I called the customer service. The representative had a very heavy accent, I barely could guess the meaning of what he was saying. I was told if I don't send them this information now, tomorrow the price might be increased!!!! What????? So angry now, that I what to close this transaction and buy a ticket with the other guys.

After searching for the best fares to visit family abroad this summer, I landed something that seemed to be a good -deal at the time, which instead turned out to be a nightmare. First they let me pick insurance for the 3 tickets I bought, but once the transaction went through their confirmation said that insurance was sold out??? Total nonsense!!! Second, same situation as read among other customers, they emailed several times that bank blocked the transaction, even after the transaction went through. The WORSE part of this nightmare came later when, due to work and family related health emergency, I tried to either postpone or cancel my flight. Their incompetence and fabrication of answers has turned what meant to be a family trip into a total nightmare. I was given a whole spectrum of answers, each time different, depending on who I talked to. Once I was told I could cancel the 3 tickets I purchased for a fee of a little over $800 or that I could postponed the trip for a fee of $1300. A day later when trying to reach them, I was told that I no longer can cancel the tickets. I managed to talked to their supervisor -Agnes- who said that he will contact Lufthansa and get a waiver which would allow me to either cancel or postpone, with no fee. That didn't happen. Instead, His reply simply stated that Lufthansa holds the decision power in this situation and that its out of their control. When contacting Lufthansa (which obviously has a better reputation than these guys), I found out that the supervisor lied to me, and that book airfare could have waived my cancellation fee or my postponing fee, if they wanted to. Obviously they don't care about their customer satisfaction when they bluntly lie to you and refuse to work with you. In addition to all of this they have never answered or given any reason as to how the insurance that was originally included could be "sold out". So now we are sitting on over $4000 worth of tickets for a trip we will not even be able to make and all this company seems to want to do is play games. I would file a BBB complaint but as there are already so many filed it is obvious they could care less. If this issue doesn't get resolved very soon, the only choice I have remaining is the FTC and or FBI. Somebody needs to close them down! It's a shame that this keeps repeating to innocent people!

They changed my original flight adding 1 more escale. After reading the reviews, I am thinking that they are making these only for making some extra money. They e-mailed me to inform me about the changes and after I wanted to confirm with them just to have a confirmation for my new timings (that I am forced to accept,no other choices) and no response from them. I am trying to call them (I live in Canada), but nobody is on the line. Why?

i have been calling customer service since long time to change my return date.....but I dint get any response....wish I would have seen the negative reviews before.

I book two tickets for me and my grandmother from New York to Texas and I made a miner spelling error in my grandmothers name by adding and extra "l" in her name and this agency refuses to correct the error I have called the airline and they are telling me they can NOT correct it because I booked with this agency not directly with the airline if I had knew this I would NEVER had booked with bookairfare.com i would not recommend anyone book with this agency save yourself the hassle and book with the airline. ps my flight is next week and it looks like this agency WONT BE HELPING ME AT ALL.

I only wish we had seen all these negative reviews prior to booking British Airways tickets through Bookairfare from San Diego to Barcelona via Heathrow Airport, London.

On a day of travel you want to have NO WORRIES. However, JUST FOUR HOURS BEFORE TAKE-OFF, we were apprised by email that our flight from Heathrow to Barcelona had been cancelled. We spent two hours just trying to find another flight.

A series of British Airways representatives kept passing the buck to yet another representative. Since we had booked through Bookairfare, matters were complicated beyond belief. We were finally able to book a flight but were told that because we had booked through Bookairfare, BA could not assign any seating.

It was half an hour before the flight that we learned what gate we were leaving on. We didn't know what our seats would be until it was time to board the plane. We had to fly on Vueling which I had never heard of. My husband and I were really hungry because we had been anxiously watching the information panel to see which gate we would be boarding and didn't think we could risk going into a restaurant. I had to beg for peanuts when we boarded the plane. They didn't serve anything except for water food you had to purchase. There was a child kicking the back of my seat during the entire flight from Heathrow to Barcelona.

You know that old adage, "You get what you pay for?" Well, we certainly did. Never again will we EVER book ANY travel through Bookairfare. Sucked.

i have been on hold for more than an hour every time I've called. I have sent two emails and no reply... this is ridiculous. I need to resolve my issue.. what do i do? HELP, i will never book with this company again.

I booked my flight through them. I wanted to make a change and I was ready to pay the penalty and any difference in air fare. Penalty was $300 and I was okay to pay that. When I checked the differences in fares online, the new dates were actually showing cheaper on the same site. However, I cant do the change online and I had to call them on the phone. 1) Had to wait for 35 minutes before someone picked up. 2) Then, they said that I will have to pay an additional $480 above the $300 penalty fees since the airline rules dont permit to book at the same class of airfares. Why should I pay $480 more when I can see online fares on your website for much cheaper. Cheats