Bookairfare Reviews 

I booked my flight a few days ago and at first I received an e-mail telling me my e-ticket would be sent to me within the next 24 hours of booking so that I would have the confirmation numbers for my flights. It has been 2 days and still no e-ticket. I need my confirmation numbers for my flight ASAP. I have tried e-mailing and calling and the issue has still not be resolved. Please, someone from Bookairfare get back to me.

I bought 3 tickets for march 8th and as i was trying to check in it wouldnt let me , I called British airways and they informed me that bookairfare has cancelled my reservation on February 10th i bought my tickets on the 9th and they sent me an email on the 11th confirming that i have purchased my tickets. I have been trying to call bookairfare for 2 hours and NO ANSWER . please contact me as soon as possible i have less than 24 hours before my flight departs .

I booked a flight two days ago for $204.03.. I received a confirmation e-mail with the details of my flight, my confirmation number, and the price they had charged $204.03 after taxes.

I saw in red below all of my flight information "Please note that you may see multiple charges on your credit card totalling the above amount."

Not to mention they spelled totaling wrong. So I decided to check my bank account online and low and behold, I was charged twice! Not only was I charged the $204.03, but then they charged me $213.05. It was a Saturday evening so when I tried calling the 1-800 number I assumed that it was too late as nobody picked up for quite sometime.
I managed to send an e-mail and get a response by the third time where a man name 'Jackson' asked me to send him a "snapshot" of my bank statement and my flight itinerary. I proceeded, no response.. fast forward..Today I called, and called, and waited on hold for hours, and then eventually somebody picked up. They were very rude to me, and very unhelpful. He suggested again that I send my bank statement to them and they'll "check into it." As opposed to looking into the system right there from his computer to check into it using my name and reference/confirmation number, it has to be sent to "finances.." and should take some time to process.

I did manage to get ahold of the airline which told me that the ticket had been booked and processed for $213.05 -- $9.00 more than the final price. That is really unfair, but it's the least of my worries as I don't just hand out $200.00 for free to anybody.

In the midst of all of this I decided to look at the reviews for this company as I had gone through Skyscanner.com, which normally I trust, to purchase my ticket.. Wow, I must admit that I am a little worried. It seems like this company has cancelled many flights, overpriced tickets, double-charged people, and hasn't resolved any of these issues.

I've been in contact with my bank already, the airline to make sure that one ticket has only been bought, and with the company which was very useless. I am going to make sure that I post this on EVERY review site throughout the internet and contact Skyscanner, Kayak, Travelocity, and any other major Airline engines that may use Bookairfare.com --

I write for travel magazines and will make sure that this information is spread like rapid fire. I've read many reviews from people who have been scammed and screwed over and it is time somebody puts an end to it. If I do not get my refund this company will face a lawsuit.

This company has also been outsourced to India.


UPDATE: After posting numerous reviews scattered all around the internet I received an unexpected call this morning from a very nice woman who told me that I have been refunded. She was very prompt, apologetic, and honest about what had happened. I am very grateful. Thank you.

I've have to cancel a flight for tomorrow. I have 2 sent emails (replied to with an automated response, been on hold with their customer service 2 separate times for over 2 hours and left messages with my contact info. Horrible experience...zero customer service

I called them after recieving an email from them that my payment was declined. Called them to see the reason cause i checked with BOA and everthing was fine. The one who answered my call told me that my call will be transfered to another dep. he put me on hold for 2 and half hour and no one answered me !!
My flight supose to be on 9 with Emirates and Im now in big trouble because of this bad company response

I booked a ticket yesterday and i received an itinerary confirmation from emirates. Today morning, while checking on the ticket, I was confirmed that the ticket was cancelled by bookairfare without any notice or explanation. I am trying to reach them over the call, but after 1.30 hrs of wait, I am tiered and not sure what to do. Horrible experience as i am not sure what happened to my money, who to contact for a refund. I am stuck and cant book another ticket too.

They never answer their phone. I have left messages and they do not return calls. If you have an issue with your flight you are out of luck!

I have never experienced this kind of carelessness in my entire life.
Trip id# 543085 please contact me

Follow up: still haven't received a call from you guys...

I just booked a flight, and when I proceeded with the payment was told that the payment from was not accepted by the merchant. So I went back and processed it again. Long story short, I get two confirmation emails for two bookings on the same flight for myself. They didn't catch the double booking mistake, also charged me twice (also not the initial price that I saw). I have been trying to contact them to reverse one of the double bookings for hours and they won't pick up. Please pick up!!!!

Booked a great deal and two days later got an email indicating that it was cancelled. After calling and speaking to a representative was told first that the card had been declined, then that the airline had cancelled, and then again that the card had been declined. So, I called the credit card company and was told that no charge had ever been put through, nor was any charge declined. As a last ditch effort, called the airline and was told that the travel agency (bookairfare) never placed the order. So, I have two more-reliable sources telling me stories that line up, while bookairfare can't get their lie straight. I will never be booking through them again, nor will anyone I know if I can help it.

I just recently purchased a "round trip flight" from LAX to OAK from bookairfare.com. LONG STORY SHORT: AIRLINE DID NOT EXIST, WEBSITE IS A FRAUD. Call them and you will be on hold forever because they are a scam no one will answer your call.

UPDATE: After posting my review someone from bookairfare.com contacted me, this person was very rude but agreed to refund me the money she said she would call me the next day with further information. If I would change my review, I agreed I would update my review after my refund. The next day comes and no one contacts me, I wait another day no one contacts me, I tried to contact the company and once AGAIN I CAN NOT GET A HOLD OF ANYONE. I AM CURRENTLY TRYING TO GET MY MONEY BACK. DO NOT TRUST THIS BOOKING AGENCY. PAY A LITTLE MORE FOR A TRUSTED WEBSITE DO NOT BE RIPPED OFF! I WRITE THIS TO HOPEFULLY KEEP PEOPLE FROM BEING RIPPED OFF.

I tried to call the customer service several times every time all agents are assisting other calls !! BS its 1am after been on hold for 1:20 minutes, trying to change my flight they ask me $300.00 plus the ticket difference!! even if I bought the insurance!!! they told me: you have to pay after your payment call the insurance to get the refund!! so I asked to speak with a supervisor and the guy hang up on me!! DO NOT BUY FROM THEM!!! IS A SCAM !!

My travel agent was amazing in reversing the booking error I had made. I was very satisfied with the help I received.

I called, and waited for almost 30 mins. No on answered.
I called the 24/7 hotline at 5 a.m., and they say "all our agents are busy assisting other callers." Excuse me???
I emailed, no one ever replied.
I tried online chat. Bookairfair was never online.
I sent a message via the website, no respond.

Do NOT book with bookairfare.com I purchased a ticket received my confirmation but never got the ticket... I emailed them repeatidly and tried to call them but never got through, I had to find alternate way home.
A day AFTER my scheduled travel date they sent me a rude email telling me my trip (from the day before) was cancelled and I should book a new trip with them...

To top it off they charged my credit card about $2 for no reason what so ever... I asked them to remove the charge from my card but no response... this company is FRAUDULENT save your self some stress (and money) and book elsewhere!

I first booked my airline tickets through them in October. I looked through Skyscanner and when purchasing to buy, was directed to BookAirfare.com. Not thinking it was a big deal, I bought my tickets online and immediately noticed that my card was charged twice for the same purchase.

Basically, after 30 emails, 5 calls with their customer service rep (only 3 people seem to work there and they were very rude/defensive) I received a handwritten refund check in the mail. I deposited it and it bounced. After another month and half of emails to which no one had any answers why, I received another check from Bookairfare.com which bounced again.

They are not a reputable company. Prices are cheap but there is a catch in that they make money off of double-charging and I would never buy from them again.

I called the company to make a simple change to my flight which I was willing to pay for. After waiting for almost an hour to speak with someone, they told me that I needed to call back the airline and they cannot make any changes. I called back the airline which said that only the agency can make the changes. So basically no one can assist with your flight if you book with this company. The stress and lack of customer service is not worth it. TERRIBLE EXPERIENCE.

This is a dodgy or shady company. After getting a confirmation, this company emailed me and ask me for my credit card information again in an online form I couldn't respond because I was traveling. They responded by telling me to handwrite it on a piece of paper and take a picture...mmm and to send them a government ID copy. I called them and with the excuse of security in order to go to my account, they asked for more information about my CC that I never gave them in the first place, I refused and cancelled. They claim needing all this information because it's required by Data Protection Act of 1998 (UK law), Although they claim being in Delaware. YOU make your conclusions.

Hi I purchased tickets for up coming trip. Also accepted the travel insurance option at same time as booking.
So far received tickets and seems ok.
However,I was charged for travel insurance which showed up under travel guard group on credit card.
They gave me confirmation # of insurance but still never received any info or documents on insurance.
Made numerous calls to book airfare. First was told it will be emailed. It has been a month still nothing.
Called back several time and last told I had to call insurance company. I told them I have no info and did not know who to contact.they gave me a phone number which gave recording of another number to call due to number change. Called that number she said there was no listing for a "travel guard group ". I asked for the listing she had. Tried both and no luck.
If I can book insurance at same time as flight YOU MUST BE ABLE TO GIVE ME THE CONTACT INFO FOR THE INSURANCE COMPANY THST CHARGED ME FOR IT.
NEED ASSISTANCE ASAP.

I realised my ticket had my last name twice when I went to do online checkin. I have made multiple attempts to get them to adjust the name but they would not help. After speaking with the airline and skylink they told me the agent who I booked with can only change the name. Bookairfare then went on to say it was fine to travel on my ticket that has the wrone name on it. Definitely do not use!!!

When I called, he tolds me to call other phone numbers but he does not warn me those phone calls would be surcharged (see attachment) and then you sent the invoice of the phone calls to our operator Free.
In Washington it's snowing.
This coasted 272 Euros to try to change the flight, without any result after more than 1,5 hours waiting for your answer on the line.
Finally Air France company succeeded in changing the flight, did it free, without any surcharged call or supplement for direct Delta Airlines.
We thank you to pay off this expense of 272 Euros.
Simon is going be 25 years old on February 9th.
He is French student in Montreal , last year of engineer.
He is going to go still to Washington to see his fiancée then thank you for helping him
BUT they refused
Number : 48589 vol N° de confirmation 545565
Airline PNR : GPH9JH