BookBaby Reviews 5,444

The people know what they're doing. They are personable and responsive ... quickly. They follow through. They have systems in place that tell them what happened at each step of the way. When I upload a file, several people are aware and depending on their role, they quickly respond. Plus many systems are automated so there is a system intelligence that has a structure and timely agenda. And finally, the quality of print output is outstanding. Hopefully, the eBook quality will prove to be so, also....

A very good looking product from my design.

I am so happy with how my books turned out and with the support given by everyone at BookBaby. The answers to any questions I had came swiftly, and the book was ready and in hand surprisingly quickly, all while providing a beautiful product.

helpful staff who are available to help you with the publishing process

Customer service that is second-to-none! The process was simple and straight forward, with excellent guidance along the way. The finished product was exceptional, better than I imagined.

Easy to use. Great customer support if you needed help. Good quality production.

The staff at BookBaby is very easy to work with. They are prompt to respond to emails and phone calls. My finished book "Killing Henrietta"from them is superb, a great job!

I began writing a memoir as a keepsake for our children. But I am older and not entirely familiar with printing terminology or how to arrange text and photos in the manuscript. But BookBaby coached me on how to progress and even provided personal assistance at a very reasonable price. Overall, the experience was very fulfilling. I am very happy I chose BookBaby.

Morgan has been great to correspond with and helped me set up my bookshop. He also was able to help me with shipping and answered all other questions that I've had.

From day one of my vision to honor my darling mom in a book, I had a special inkling about BookBaby. I researched multiple self publishing companies, and BookBaby stood out amongst them all. It has been a challenge filled with anxiety, but it was a labor of love.  Despite my expertise in podcasting, broadcast news, library science and media, I was completely uninformed about the bookmaking world.  The overwhelming process included  poring over photo albums going back in time to the 40s, 50s, and 60s; researching dates, places and names; making layout, templates, graphics, book size  and paper type decisions; and learning to climb the self-publishing mountain .  It was daunting but I was determined. 

Thank goodness for the staff at BookBaby.  Every department pitches in if you have questions - and everyone tries to answer you in a timely fashion.
Thank goodness for Sierra Edwards. 
I cannot rave enough about the clarity, patience, and expertise of Sierra Edwards. She not only explained every detail and issue that I initiated along the way, but she always went the extra mile to respond to questions and concerns.  She is amazingly calm amidst deadline pressure and a fast paced industry. 

She deserves a gold medal…and a trip to Tahiti!  I am happy to answer any further questions about the amazing focus and attention she pays to a very detailed author like myself.  This has been a very personal and passionate book project, and I could not be happier with the result. “Life Lessons from my mom -the Jewish Dalai Lama” is now a stunning tribute to my mother in an elegant, timeless book.

Bravo to Sierra Edwards, Onpress Book Printing  and BookBaby! 

This service is both user-friendly and budget-friendly. I really appreciate the production team’s careful file review, which prevented mistakes from making it into my printed book. Thank you so much!

Do not use this company, you will waste your money. Line editing came back with numerous errors and inconsistencies. Customer service personnel answers questions by sending reading material because they don’t know the answers.

BookBaby was the perfect company to make my book--a one-off gift that may eventually become more. Great templates, fast service.

I cannot say enough good and positive things about BookBaby and the quality of their printed products!

Don't expect quality editing support (answers) from BB. Unless the author is highly knowledgeable using WORD or willing to read, study and learn (in lieu of getting answers) pass on BB. Also, if you don't know basic grammar, punctuation etc., then BookBaby is not for you because there were numerous errors in the completed line editing, which I paid $$$$.

I had contacted BookBaby the last quarter of 2025 to edit and format my latest book . My initial contact seemed only interested in getting the sale because after I chose to edit with BookBaby, she couldn't be bothered to answer my questions. The editing job was "ok," but for the price I paid, it was not worth it. The editor made comments and asked me questions, but when I called to ask questions for clarification, I was told I could get answers if I wanted to pay for another round of editing. I have published professionally before and the editors and I had clear dialogues. BookBaby feels very unprofessional. For now, I am extremely concerned to continue working with BookBaby, as I don't trust their customer service and can't seem to get my questions answered. After reading other reviews about problems with distribution, I also have reservations about the quality of this company.

Having a personal contact to help answer questions and provide needed support separates BookBaby from other self-publishing options.

They were very professional, and helpful

We've used BookBaby 3 times now. Each time the books came out gorgeous! Easy estimating, great customer service!