Booker Cash & Carry Reviews 190

Awful.... Used to have a local delivery from Booker store a couple of miles away. After no consultation or consideration we were moved Makro in Deeside 14 miles away!!! Quite frankly the delivery service is terrible. We constantly have to pay staff to wait for it to put frozen food away. It practically never arrives within the time allocation.

Hitler himself would be mild ruling this Booker in Warwick, compare to the so-called management group. There is no freedom of speech, as a staff, you must guide what you say even as a banter amongst fellow employees. My husband was fired for cracking jokes with his colleagues in booker branch of Warwick, and the managers collided in conspiracy to sack him immediately. My husband has never put a foot wrong in all the years he’d worked for booker Warwick. He’s two years to retirement and just decided to get ride of him for what they claim is a violation of company policies. The joke did not mention any names and was actually about a different situation with our unruly neighbour.

This branch of the company lack the ability to retain staff. There’s one through their front door every 11 weeks and they have the audacity to fire 🔥 a loyal and hardworking member of staff in a heartbeat.

Dishonest people.

After claiming shortages in deliveries, several times, they denied my claims for refund

Fine 80% of the time but frequently fail to deliver. Even worse, their order tracker will still show an arrival time so you think all is ok.

What's most annoying is that there will be no contact from Booker's. They leave it for you to contact them and in most cases tell you that if you want your order you'll have to come and get it!

Today they have told me it's out for redelivery but it's nerve wracking wondering if this is true? It's like Russian Roulette for deliveries and a stunning disregard for customers.

VERY POOR SERVICE
We visited the Morecambe depot on Sun 4th Aug 24.
On trying to log in we encountered a problem requiring to visit their sales office, no one in, we spoke to a member of their team who took the card to check it, all he said was it's marked for deletion (not deleted) totally unhelpful and asked us to leave keeping the card!!
No letters or anything warning about beforehand (they can send offers in the post at an annoying rate)
So a a big fat Zero for service and communication!!

Not a customer. My only visit to them, after someone told me they might be good for my business ended to be nightmare. Wolverhampton, Bilston. Customer service. I explained to that lady, I am not a customer and I need 5 minutes inside to see how they are structured, what products they are selling, prices, etc. After lecturing me for 5 minutes she finally said only one manager can approve my admission inside. Why not doing this straight away? Why creating me a non necessary stress as a potential customer? But, maybe they don't care about new customers, about the business, because for them is just a job, another day passing with no stress and no implications. Nothing inside to make me to accept that attitude, big prices, you can find in their parent of the business, Tesco, better prices. For me yesterday it was one hour lost because of my choice and they will never see me back.

Bookes/Makro Queensferry.. I/my business have been a customer for about 5 years now.. it has become a joke of a place. 5 years ago I would recommend it to anyone as they used to be spot on. Now its a nightmare. Staff is very incompetent, noone responsible for anything. When I went in person to ask staff what is going on with the place as I got so concerned how my business is affected by their lack of reliability and lack of a proper management, 4 of the staff didn't even know who I supposed to be talking to... The website is constantly down, drivers hate their jobs, and I never know whether my delivery is going to turn up or not! An example - we placed an order on Friday for Monday's delivery, received a confirmation email, then checking the website on Sunday if its definitely confirmed and all my items still in basket.. therefore not receiving the delivery on Monday now. Can't find an email to HQ to get in touch to let them know how bad this branch is thou.

Bookers took it upon themselves to change my delivery depot and not infirm them of my trading hours - left me without stock for a key trading day and expected me to wait hours after close to take the delivery
Fuming, cost me a lot of money (lost orders replacement stock etc)
Could not be more angry

Bookers Gloucester
So sad to see that nearly all the meat produce (except pork) is halal ..
no other choice ? I don't eat halal produce so Bookers is a non starter for me - non halal should also be available

Driving on the motorway on my daily commute into work and one of there black signature 7.5 ton lorries cut me up and I'm in a fiesta, so when I get near to him I beep to which most would say sorry never seen you or whatever! This angry driver, then went to run me off the lane and threaten to punch me, if only he could tie his own shoe lace the possibilities.... I've spoken to booker and await an outcome, poor professional conduct

Delivery sent to another place and we received someone else's delivery. When we told the driver he just said not my problem its yours. On another day we had someone else's order again amd again they just left it even when we called the driver back again its not my problem. And our last order half did not turn up and some of the stuff that did turn up was smashed and crushed. On the plus side there meat is fabulous

We used to have an account with Bookers some years ago, but then they told us we'd "lost our delivery slot" - we didn't know that we had one! So, now, have recently tried to open an account. With extreme difficulty. Their website says that you "can" register online. When we arrived, we were told that we must register online, which we stood there and did. Mad. Not what their website said. They require three "proofs of business". I took my file of invoices, but they would only accept one document. They told me "we don't accept invoices from other wholesalers" - this is insane. Surely, an invoice from another wholesaler should be good evidence that we are a business. They were unable to accept my bank statement as evidence because it doesn't include the name of the business - I'm a sole trader. It seemed that the concept of "sole trader" was unknown to them. Extremely frustrating, and I have to go back there again with more documents. If only I didn't need to do so, I wouldn't bother.

I worked for them. They literally dont care about there customers or there staff. Go to costco. Or if your a restaurant in need of food and deliveries go to brakes.

Management needs changing from top down. Andrew Yaxley needs to step down as CEO same with Colm Johnson they are useless the stores are always empty and short of staff the store manager at worthing depot Gareth prays on women and he is lazy doesn't do anything he had been moved from Eastbourne for a reason.

Absolutely appauling. Got their HGV Drivers driving through deep puddles whilst your trying to keep yours out of the water when on a flooded road and one of their pathetic excuses of a proffesional driver comes steaming through! Absolute Cowboys! Next time I wont give you any room to manouver past and cause me issue's.

I shop at bookers every week the staff are really helpful, and nothing is no trouble whenever I ask for help , today I called in As usual and the manager came and told me I had a flat tyre , he then went and asked his staff if anyone had a pump which the did , I am now at a garage replacing the tyre , thank you both so much 😃

Spend thousands of pounds here every year and their customer service is awful. If you don't like lump it attitude. I really wish there was an alternative the place make me so angry.

Went there the staff was rude and I never got any help with things I needed to find

So now owned by Tesco. You supply local shops and Tesco keep saying how much they do to keep prices low. Such lies. Jack's range went up very quickly and more than it should have and again this year your increasing prices when they should be coming down. Tesco, still stealing from one to lie to the other. Scum company, Booker is Tesco and they are profiteering from the poorest people as they always do.

Absolutely useless place useless for ordering Absolutely terrible for delivery cancel it whenever can have you waiting days for your stuff hate the place avoid at all costs change days dates times without letting you know