Booking Health™ Reviews 1,268

HELLO EVERYONE, LET ME SHARE MY STORY WITH AND HOPE IT HELPS OTHERS WHO INTEND TO USE BOOKINGHEALTH TO BE CAREFUL. THIS IS A FRAUDULENT ORGANIZATION BACKED BY THE GERMAN GOVERNMENT TO SCAM POOR PEOPLE OF THEIR HARD EARNED MONEY. THIS PEOPLE TOOK MY 3000 EUROS TO HEALP ME GET EYE TREATMENT IN GERMANY. THEY WILL TALK TO YOU NICELY AND BEGIN IGNORING YOU WHEN THEY RECEIVED PAYMENT FROM YOU. THEY ARE BACKED BY THE GERMAN GOVERNMENT AND I AM GOING TO PUBLISH ALL MY CONVERSATIONS WITH THEM, THE PROOF OF MONEY THEY RECEIVED FROM ME AND A LETTING CONFIRMING THEY ARE BEING BACKED BY THE GERMAN GOVERNMENT TO DUPE PEOPLE. PLEASE DONT BE DECEIVED BY THOSE GIVING POSITIVE COMMENTS ON HERE, MOST OF THEM ARE PAID BY THEM TO DO SO. THIS IS A VERY DANGEROUS ORGANZATION BEING RUNNED BY MAFIAS. I WILL POSTING REVEIEWS ON THIS FRAUDULENT ORGANIZATION EVERYDAY OVER HERE TO PROMPT OTHERS WHO ARE NOT AWARE OF THIS NOT TO BE SCAMMED. STAY TUNED I WILL BE POSTING A LOT BAOUT THIS PERSON EVERY DAY WITH EVIDENCE.

We used booking health for our Antie that was going for stem cell treatment for her lungs and we came from Ireland and were coming with very little knowledge but we had an excellent service and support and could not have asked for better. From the first consultations woth Monica who was very understanding and compassionate to us and gave us so much knowledge and information. To our booking manager who was there for anything we needed. Our interpreter Alina that went above our role to make sure my antie Helen and family were comfortable, put as ease, Alina was genuinely very compassionate and caring and my family were extremely grateful for her support. The nurses and Dr's that were truly amazing and to Dr Siebenhüner we are truly grateful for your help 🙏

Very satisfied with Booking Health team
Fast appointment and very professional doctor
Many thanks

Many thanks to booking health team
Special thanks for Nour and medical staff

Now that the legal time has passed I can share this.

I got in touch with a customer representative of theirs with a specific request to contact a doctor and organize a meeting for my very niche condition. The representative assured me that they can and they will. They gave me a quote.

After paying them the thousand euro fee, they gave feedback to me from a completely different doctor. When I asked what happened with the feedback I asked for, they claimed that this doctor is better. However I didn't ask for this doctor, I paid them the fees to contact and organize a meeting with the specific doctor they assured would help me.

When I issued a refund claim, they denied it and stopped returning my calls or e-mail. I contacted the EU commission for customer protection which quickly arranged a legal attorney to represent me in my claim. The most interesting part is is that they were well aware of the company and what they do but there was nothing they can do about the many people who have been hurt by them.

The EU commission got back to me that there is no response from BookingHealth. Nobody has been able to get ahold of any representative to at least give them the legal notice.

I strongly suggest people choose a proven medical mediator or if not -- very carefully do their research and ask for signed papers of every transaction and conversation.

I came to Germany from Canada as a support person for my mom who was receiving immunotherapy cancer treatment which was arranged by BookingHealth. While staying in Munich for 10 days, I asked BookingHealth team to arrange a general gynaecological check-up for myself. Everything got arranged on a short notice with wonderful Prof. Peschers at Isar Klinikum. I felt like I was treated like a president’s wife! Everything was perfect starting from case manager Monica, travel advisor Nour, transportation with Adis and Sam, to my extremely kind and personable translator Claudia and finally the Prof. Peschers herself. I never felt alone in a foreign country, I always felt the entire team’s suport 24/7. What an experience! Professor was very kind and empathetic, exceptionally knowledgeable and professional. The whole check-up was relatively fast and comfortable. As a
female in her early 30’s I could never even dream of something like that in my home country. The best money I have ever spent by far. Thank you, BookingHealth, for organizing this experience for me and my mother.

We were pleasantly surprised by the level of service: correspondence, calls, drivers - all went perfect. All very friendly and professionally.

The only minor critical remark concerns a translator. We did ask for but apparently the translator is part of the package. She was very nice, but not really needed.

Without Booking Health, we wouldn’t have known that there were treatment options for my mother in Germany. Julia, Monica, and Alina helped us with everything—from planning how it would all work, to transportation, translation, and even guidance! Doctors who came to the hotel room in emergencies, all the necessary documents, the care plan, and contact with all clinics and professors. We are very satisfied with everything.

Amazing help from Monika, Julia and the team! The therapy went smoothly and without much worry from our side as everything was organised for us. We also enjoyed the company of our German translator Weronica. Recommending prof. Gansauge as an amazing expert in oncology treatment.

Very good experience with this company. Everything went smoothly with our coach/driver.

Scam.The worst company ever. Everything have started nicely but finished really bad and it still going on. They still have not refunded us. We were booked in with Zentrum der erweiterten Medizin , The сhief doctor of the clinic is Dr. med. Gerhard Siebenhüner who applied treatment my mum shouldn’t have been applied. They have not booked my mother with gynaecologist-oncologist and kept promising “tomorrow”. The clinic kept her for a week without doctor or checking and cleaning her open wound. Wound cleaner has been booked just when we refused to leave the clinic and the police has been called. When we have insisted, to be delivered for what we have paid, they terminated our contract with them. The сhief doctor of the clinic is Dr. med. Gerhard Siebenhüner Or any of his colleagues doctors didn’t even look into my mums wound like we were promised. He even didn’t check the medical papers properly I have emailed to him therefore applied treatment she shouldn’t have been applied. The company, booking health.com have not apologised but promised refund, but to date only half refunded and its already 6 months gone when the contract says within 3-5 working days. They keep fobbing us off.Legal case is being processed. Please join. Scam.
Today is 09.12.24 and they still have not paid the full amount. They paid another half after the review. But still delaying the remaining. And it’s been six months now. They have asked me to remove this review, but they paid only half of the remaining half. Dodgy, very dodgy.
There is another review about another daughters mum with cancer who has been treated exceptionally well which suspiciously mirrors the exact just in reverse the situation of mine…. Please be careful

Everything from the organisation to the return to home was perfect and we are thankful to Med Expert Consult for their care at every step. We are especially thankful to our interpreter Vicky, to Monica and Julia for their help and support concerning the medical information and advices, for their kind assistance. Prof. Gansauge from LDG in Berg is a remarkable specialist and man and we are really full of hope that his dendritic vaccine LANEX DC will be the crucial therapy for my sister.

My experience with Ms. Julia Meinhard was very good , and I'm really glad I chose the treatment journey with the support of Booking Health. They assisted me at every step, making everything so much easier. Specially the support and assistance I received during my visa application process, which was quite lengthy at around 9 months, was particularly significant.

It sadly been a devastating experience. I'm a single hard working mother of young twins.
Was speaking to Monica Diruberto my booking health agent for many weeks.

She was great and agreed on the best hospital for my treatment and the agreed dates. I told her I could only be seen while I was in Europe till 5 July and she took note and confirmed
100% the booked was confirmed to see the professor's in Munchen Univercity RECHTS DER ISAR from 1 to 5 July 2024. I decided to pay and went for bookinghealth as I needed urgent assistance. Monica was really great but from the moment I paid via EFT 12000 euro, everything changed.
The travel manager confirmed nothing was booked for these dates. The booking agent Monica went completely silent.
As I could no longer reach her I contacted the quality manager Hany Elrouby who eventually asked my bank details but then after shared a refund was not possible.
Monica shared it was a miscommunication by the Univercity hospital and I should definately be getting a refund.
They both asked my bank details but then went silent again.
I eventually got urgent treatment elsewhere at another Univercity hospital. I had to fly back to my home country in South Africa and my children had to go back to school.
I have sent them numerous email's. Over 50 missed phone calls but I'm being ignored. While I never used any of there service or even went to there hospitals they won't refund me. Now yesterday they sent me a email they will consider to refund me 7000 euro from the 12000 euro I paid.

If you scroll to the back of the pages of Trust pilot
(reviews) you will read multiple cases that experienced a similar scenario. Looking back I wish I would of read this all before paying. I was so desperate at the time.
Looking back I wish I would of went to Bookined another Tourist medical provider who people don't seem to experience this issue. They too sadly told me bookingHealth are known for doing this.
It seems several other people also reported it to the German police and who are very interested and
started a investigation.

I read multiple people on here took legal action and where still ignored. Who thereafter moved to further proceedings to court. Eventually booking health agreed on a refund but then booking health didn't stick to the payment plan.
Of course should I get a full refund I will remove this post.
Keep you posted.

Update 29/ 09/2024
My lawyer has sent them a letter. No reply yet:

According to Section 3.3 of the contract, the client has the right to withdraw for good cause with the legal consequence of reimbursement, provided the client is not at fault.
Due to the fact that no offer of treatment could be made within the specified period of time, impossibility within the meaning of Section 275 of the German Civil Code (BGB) has arisen with the legal consequence of Sections 275 (4) and 326 of the German Civil Code (BGB).
We hereby declare on behalf of and with the authority of our client
Withdrawal from the contract
and, as part of the reversal of the contractual relationship, demand the payment made in the amount of €12,000.00 back within a period of two weeks, i.e. payable by October 11, 2024

I'll keep you posted.

Today a week after sending the letting. Still no reply.
Looks like we will be going to court.

Update

They replied they will consider a refund but asked what amount we can forfeit.

If they fully refund me I will delete this full message.

Keep you posted.

All of the people were very good and very helpful! Tanja, Houda, Rosul, Jason and Nour all did a great job - I was very well looked after.

The hospital was modern and the Doctors and Nurses were great. Lots of good food as well.

All of the people above looked after me very well and I would not hesitate to recommend all of them.

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I would to thank you guys for your support and your kindness specially mr Ahmed he was very kind and helpful and so much patient with us and also thanks to mr hisham and ms Nour for their support
Ahmed Omar. Best regards

I found BookingHealth online when searching for treatment options for my husband's urgent health problems. Monica responded to my original online enquiries really fast, by phone, and a comprehensive treatment proposal, including the total cost, was sent within a couple of days after I'd sent the requisite medical information. We were in Germany for surgery about two weeks later.

Everyone at BookingHealth--our friendly and attentive case managers Monica and Nour, plus wise and warm local coordinator/interpreter Claudia--was diligent, courteous and professional. Claudia was of great help in guiding us through the initial appointments and check-in into the hospital. Then she held my hand like a friend while my husband was in surgery and recuperating. A special thanks also to our driver Valery for his help in arranging mobility assistance at the airport.

In general, we couldn't have been in better (human and robotic) hands than at the clinic BookingHealth recommended for my husband's surgery, The Brothers of Mercy Hospital in Munich. Professor Spatz is not only an excellent surgeon, but an exceptionally approachable doctor with an easy, emphatic manner with his patients. And the same applies to all his staff: everyone we interacted with --from doctors and nurses to the nutritionist--seemed to really care about the patients' wellbeing.

Based on our experience, I would definitely use BookingHealth again. This first time, I hesitated a couple of days since prospective patients are asked to pay the entire treatment cost as a lump sum before any appointments are arranged. While the practice makes some sense (the total is guaranteed to cover all costs and there is also insurance that covers complications), a hefty upfront deposit and a final settlement might make the decision to use BookingHealth easier for many people. An itemized bill would also be a plus.

Waleed is more than just a translator. He is an invaluable member of my extended medical support team. Providing information, comfort, comfort, ideas for when I’m feeling bad, In providing directions to pharmacies, etc.

From the very start, the whole process went smoothly, swiftly and professional. It was all arranged on very short notice, and the information provided was very clear and compact. This all made me feel confident. This didn't stop meeting professor Vogl. It was just inspiring how dedicated and professional he is! Also Waleed turned out to be much more then a translator with is extensive experience and good contacts in the hospital. Just a very pleasant guy and good support. Also the other people that helped me at BookingHealth I'm very grateful to like Nour for all the amazing quick support and answers and Kate as being the first contact. Greatly recommended.

Booking Health overall have been efficient with communication and bookings and found me an excellent Professor for my treatment in Germany that I couldn’t receive in the UK. I was allocated my own travel manager Hishem who was great at overseeing my travel arrangements and booking transfers to and from the airport. I also had an interpreter who met me at the hospital called Afsaneh and she went above and beyond to make my appointment with the Professor happen with ease. She is friendly and very kind and made me feel at ease instantly she oversaw my paperwork and I hardly noticed a language barrier with the staff. She stayed with me throughout, checking at all times I was ok and comfortable. She is a true credit to Booking Health and I imagine a very valued member of staff.
Professor Vogl is overseeing and treating me for TACe treatments he is at the very top of his field and as I have spoken to others in the medical profession he is very renowned for what he does. He speaks very good English. I had two treatments with Professor Vogl through Booking Health and my tumours are reducing and reacting really well to the treatment I have had. I am extremely pleased with the success and may it continue.
So why 4 stars? The only thing that has let it down and can be easily rectified is the transfer from the airport to the accommodation. The transfer company don’t use a sign board with Booking Health on or your name. So a guessing game when you come through arrivals. Both arrivals I’ve had, they’ve not been there and I’ve had to wait around a long time. Which is very frustrating as I have to take two flights from Bristol as they don’t do direct to Frankfurt, so you just want to get to your final destination. Like I said this is something easily rectified by Booking Health to make it a 5* experience.