Book It Now Holidays Reviews 85

I called the company wanting more information on a holiday they were advertising, the gentleman didn't seem to have any more information than what was on the advert and was pushing me to book straight away or at least put a 'cheap' deposit of £250 down. I backed off and said I wanted a night to think about it, as I had called for the additional information, not necessarily to book. He was very pushy and stated that the deal would not be there tomorrow. After ending the phone call I checked the hotel website to see what their standard prices were - they were running a deal that resulted in their prices for the equivalent holiday being slightly cheaper than what 'book it now' was advertising. I would now actively avoid this company.

Trevor was very helpful in clearing up my query and explaining every aspect of my holiday booking. Very good service. Happy customer.

Kris.

Thank you Rebecca for excellent service when I called, however lots of hidden costs with superescapes!!

Great customer service. Highly recommended. Thank you Steve Pall for booking our holiday.

steve pal, good customer service and very helpful.

Any company that posts all positive reviews I'm skeptical. It's my mistake of not looking. I booked a trip to the Dominican Republic back in April. Everything was set for pay delay as a payment arrangement. Paid for the flight and travel insurance first. June arrived and my boyfriend found out his mom was diagnosed with a terminal disease. We postponed the trip. Called Bookit and asked for a postponed trip which is a modification not a cancellation. We were charged a cancellation fee on top of a flight fee and hotel fee. Months go by. August arrived. I was having issues with my health. Took time of work. Came back to work and found out I didn't have enough time to go on my trip. My job was threatened with termination or write up. So I called to see if I could modify my trip to less days. Bookits device would not allow modification for the days I wanted in October. So I said, cancel the whole trip. Ended up paying a cancelation fee again and was charged flight fees. Mind you after spending 30-45 minutes on hold I'm already upset. So I called travel insurance and received an email stating I could not receive a refund because of past due time. Unacceptable. No negotiation, no nothing. Can't have a refund.

Steve Pall was a great help today - really helpful customer service

Lovely People, especially Steve who sorted everything out really fast

Hi steve was wonderful and great service provided by him. took time out and gave excellent service.

great job steve

Had very good service from all at super escapes travel especially from steve pall

fantastic service by Steve pall who helped at this stressful time as I had holiday issue he supported me for few hours. very patient person. finally all sorted thank you Steve pall really appreciate keep up the good work 😊

Excellent customer service from Rodney, Many thanks!
Leo

Hector , Very Efficient and very helpful, he was also very friendly

Steve was helpful and patient with helping me out with my ammendments

Great service, really helpful, thanks Steve.

Rodney kindly phoned me back promptly and dealt with my query