BookMyGarage Reviews 8,482

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,181 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and the helpful, friendly staff. Many people found the booking process to be easy and straightforward, appreciating the ability to find fixed prices and book appointments without fuss. Consumers often highlight the great prices and savings achieved through the platform, with some noting that they couldn't find better deals elsewhere. The overall user experience is described as efficient, quick, and convenient. However, some customers were dissatisfied with issues related to pricing discrepancies, where the final cost did not match the initial quote. A few people also reported problems with bookings not being made or confirmed by the garages, leading to inconvenience. Additionally, some reviewers experienced poor communication and unreliable service, including abrupt call endings and last-minute cancellations.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its efficiency, professionalism, and value.... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the helpfulness, friendliness,... See more

Booking process

Users describe positive interactions with the booking process, finding it easy and straightforward to book... See more

Price

Reviewers highlight positive aspects of price. Many customers appreciate the competitive and fair pricing,... See more

User experience

People report positive experiences with the user experience. Customers consistently describe the website and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've used bookmygarage.com on a few occasions and they always seem to have the best-priced, well-rated garages available. There's always a few choices locally and they typically have space at a tim... See more

Company replied

Rated 5 out of 5 stars

Managed to get a great price on my MOT, cheaper than most garages and I was able to book my car through my usual garage nearby! Fab company and a really simple process too. They also send you reminder... See more

Company replied

Rated 5 out of 5 stars

BookMyGarage was a great help. Having recently moved house I needed to find a new local garage for my car service/MOT. I was able to review my choices, find a fixed price and book my car in witho... See more

Company replied

Rated 5 out of 5 stars

Easy to use website. Quick options and range of local garages to pick from. I was pleased to find garage on my doorstep that provides great service and friendly advice and no added extras on top of th... See more

Company replied


Company details

  1. Price Comparison Site
  2. Auto Repair Shop
  3. Mechanic
  4. Oil Change Service
  5. Online Marketplace

Written by the company

BookMyGarage helps drivers take the worry out of car care. As the UK’s leading comparison site for MOTs, service & repairs, we make it simple to compare, choose and book the right local garage for your needs in seconds. Our platform brings together BMG-Verified garages, upfront pricing and smart booking tools that put drivers back in control. So you can keep your car roadworthy, your costs down and your peace of mind intact, without the stress. BookMyGarage is a trading name of The Motorists Organisation Ltd, registered in England and Wales (Company No. 08339147). Registered office: 1000 Lakeside, Western Road, Portsmouth, PO6 3EN, United Kingdom


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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Rated 5 out of 5 stars

Really great service

Really great service, no hassle and would highly recommend

May 7, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your fantastic feedback! We're delighted to hear that you found the service easy and hassle-free, and we really appreciate your recommendation.
It’s great to know we delivered the experience we aim for.
We look forward to assisting you in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Fabulous website to find local car…

Fabulous website to find local car garages.

Found a garage. Will continue to use moving forward.
Thank you Book my garage

April 21, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your wonderful feedback! We’re so glad you found our website helpful in locating a local garage that meets your needs.
It’s great to hear that you plan to continue using them.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Very easy to use and found me exactly…

Very easy to use and found me exactly what I needed

May 3, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your great feedback!
We're so pleased to hear that you found the process easy to use and that it helped you find exactly what you needed.
We look forward to assisting you again in future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Excellent support & assistance

Today I spoke with Danielle re setting up our account, very accommodating, very very helpful, polite & knowledgeable, pleasure to deal with :) Excellent
Many Thanks Danielle

May 6, 2026
Unprompted review
BookMyGarage logo

Reply from BookMyGarage

Thank you for your kind feedback! We're delighted to hear about your positive experience setting up your account. Danielle will be especially pleased to know that her accommodating, knowledgeable, and friendly approach made such a great impression.
We truly appreciate you taking the time to share your experience and will be sure to pass on your thanks to Danielle.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars
BookMyGarage logo

Reply from BookMyGarage

Thank you for your great feedback!
It’s fantastic to know the service met your expectations so smoothly.
We look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Superb service with good communication

Superb service with good communication, excellent explanation and attention to solving the issues. Quite clearly the best garage I have ever had for the 11 years I have had this Jaguar X Type, by a country MILE. They deliver outstanding service and although it is a rural garage on a farm, it is laid back but incredibly thorough and utterly professional. I live in Yorkshire but will use this Cambridge garage for all my servicing.

May 6, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you so much for your fantastic review!
We’re absolutely delighted to hear how pleased you are with the service you received, and it’s brilliant to know that the garage we connected you with has made such a strong impression. Your comments about their communication, attention to detail, and professionalism really highlight exactly the kind of experience we aim to deliver through our platform.
It’s especially great to hear that even with the distance, you feel confident returning to them for future servicing.
We will be sure to pass your kind words on to the garage.
Kind regards,
BookMyGarage

Rated 1 out of 5 stars

Quoted Price Not Honoured

I recently booked a full car service through the BookMyGarage UK website and accepted a quoted price provided on the platform. However, after the service was completed, I was asked to pay an additional £65 on top of the agreed quote. I raised this issue with BookMyGarage, but their response did not satisfactorily justify the extra charges against the original quoted price. Overall, this was a disappointing experience, as the final cost did not match what was agreed at the time of booking.

April 26, 2026
Unprompted review
BookMyGarage logo

Reply from BookMyGarage

***Update**
We have requested additional information to investigate this further for you; however, unfortunately, we have not yet received the details required to proceed.
If you still need assistance, please don’t hesitate to contact us on 0330 124 3299, and we will be more than happy to look into this for you.

**********************************************

Thank you for your feedback. We’re sorry to hear about your experience and understand how disappointing it can be when the final cost differs from the original quoted price.
At BookMyGarage we strive to resolve any queries to the best of our ability. To help us investigate this further and understand what may have occurred, we have requested additional information from you.
Once we have this, we will liaise directly with the garage involved to review the situation and provide you with a full update.
Thank you for bringing this to our attention, and we look forward to resolving this for you.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

They provide amazing discounts for car service

Amazing service, smooth and value for money.

May 5, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your fantastic review!
We’re so pleased to hear that you found our service smooth, great value for money, and overall amazing. Your feedback means a lot to us. We look forward to helping you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

No hassle at all

No hassle at all. On time great service and good price

May 1, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your wonderful feedback!
We’re delighted to hear that your experience was hassle-free and that everything was delivered on time. It’s great to know you were happy with both the service and the price. We really appreciate your support and look forward to assisting you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great price and brilliant service

Great price and brilliant service

May 4, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your fantastic feedback!
We’re really pleased to hear that you’re happy with both the value and the service you received.
We look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Airbag Recall

Fast and efficient service as always

May 1, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your kind feedback!
We’re delighted to hear that you found the service fast and efficient, and it’s always a pleasure to support you. Your continued trust means a great deal to us, and we look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Courtesy and helpful in arranging the…

Courtesy and helpful in arranging the booking.
Courtesy and timekeeping on arrival to have work completed.

May 4, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your lovely feedback! We’re delighted to hear that you found both the booking process and on-site service courteous and helpful. Providing a professional experience is very important to us, so it’s great to know we delivered on that for you. We truly appreciate your support and look forward to assisting you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

nice service

May 1, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We’re really pleased to hear you had a positive experience with our service. Your feedback is greatly appreciated.
Kind regards,
BookMyGarage

Rated 1 out of 5 stars

Do not use!

I booked my MOT, I did my all weekly plan for it then the garage called me to tell that they are full at the day and week I booked. If it is the case what is the purpose of this bookmygarage website? Useless!

May 5, 2026
Unprompted review
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to share your feedback, we’re very sorry to hear about your experience and understand how frustrating this must have been, especially after you had planned your week around the booking.
Please be assured that we take feedback like this very seriously. As discussed during our call earlier today, the garages on our platform manage their own availability, pricing, and lead times through a dedicated portal, which is what is displayed at the time of booking. While we aim for this information to always be accurate, we completely appreciate your perspective and how disappointing it is when availability is not honoured.
Following your feedback, we will be reaching out to the garage directly to address this situation and to support them in keeping their availability and scheduling information up to date. Our goal is to help prevent experiences like this from happening in the future for you and other customers.
Thank you again for bringing this to our attention, and we truly appreciate your patience and understanding.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars
BookMyGarage logo

Reply from BookMyGarage

Thank you so much for your kind feedback! We’re delighted to hear that you had a positive experience with our service. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your thoughts.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Nice people.I had service and MOT Was…

Nice people.I had service and MOT Was kept informed and they did a great job/

April 30, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your lovely review!
We’re delighted to hear that you found the garage friendly and that you were kept informed throughout your service and MOT. It’s great to know they delivered such a positive experience.
We’re especially pleased that we could connect you with this garage through our platform, and we’ll be sure to pass your kind feedback on to them.
Thank you again for sharing your experience, and we look forward to helping you with your future bookings.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great service

Great service. Friendly and knowledgable staff. Thank you!

May 4, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your lovely review!
We’re delighted to hear that you received great service from friendly and knowledgeable staff. Providing a helpful and professional experience is exactly what we aim for.
We really appreciate your feedback and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Excellent first visit for an MOT

Excellent first visit for an MOT. Will be returning.

May 4, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We’re delighted to hear that your first visit for an MOT was such a positive experience. It’s great to know everything went smoothly, and we’re really pleased you’ll be returning.
We appreciate you taking the time to share your feedback and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

MM Auto mitcham always 100%

MM Auto mitcham always 100%

May 1, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your great review!
We’re pleased that we could connect you with this garage through our platform, and we’ll be sure to pass your kind feedback on to them.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We’re really pleased to hear that you had a positive experience with our customer service. Providing helpful and reliable support is something we take great pride in.
We appreciate you taking the time to share your feedback and look forward to assisting you again in the future.
Kind regards,
BookMyGarage

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